contact.sidebar.contacts==All contacts
contact.sidebar.users==All users
contact.sidebar.organizations==All end user companies
contact.sidebar.equipments==All equipment
contact.users.heading==List of end users
contact.users.heading2==Users list
contact.users.user-card==End user Card
contact.users.basic-info==General info
contact.users.more-info==Additional info
contact.users.last-date==Date of last visit
contact.users.last-visit-ip==IP
contact.users.user-organiz==User company
contact.users.notes==Notes
contact.users.comment==Comment
contact.users.total-records==Total records
contact.users.button.create-user==Add a new user
contact.users.button.add-note==Add a note
contact.users.button.upload-file==Download a file
contact.users.button.user-delete==Delete user
contact.users.button.select-depart==Check/uncheck all
contact.users.button.extended-search==Extended Search
contact.users.button.reset-totp-code==Reset TOTP code
contact.users.tabs.ticket-history==History of requests
contact.users.tabs.call-history==Calls history
contact.users.tabs.chat-statuses-history==Status history
contact.users.alert.user-delete-alert==If delete the user all requests will be unassigned. Continue?
contact.users.alert.generated-password==Generated password
contact.users.alert.reset-totp-code==Are you sure you want to reset the TOTP code?
contact.users.form.generate-password==Generate password
contact.users.form.show-all-field==Show available fields
contact.users.form.hide-all-field==Hide fields
contact.users.contacts-union.similar-users==Similar contacts
contact.users.contacts-union.add-to-similar==Add to similar contacts
contact.users.contacts-union.alert.delete-all-similar==Remove all links with similar users?
contact.users.contacts-union.alert.transfer-confirm==Transfer contact?
contact.users.contacts-union.alert.delete-similar==Remove the link with a similar user?
contact.users.contacts-union.no-contact-to-transfer==User has no contacts to transfer!
contact.users.contact-description.id==ID
contact.users.contact-description.username==Username
contact.users.contact-description.first_name==Name
contact.users.contact-description.last_name==Last name
contact.users.contact-description.email==Email
contact.users.hint.similar-users-found==Similar users found!
contact.users.created-at-date==Created date
contact.users.updated-at-date==Updated
contact.users.pw-updated-at-date==Password change date
contact.users.today-chat-statuses-stats==Time in statuses (today)
contact.users.chat-statuses-history.status==Status
contact.users.chat-statuses-history.user==User
contact.users.contact-source==Источник контакта
contact.organizations.heading==List of end user companies
contact.organizations.emp-qty==Number of agents
contact.organizations.emps==Company agents
contact.organizations.basic-info==General information
contact.organizations.tabs.ticket-history==History of requests
contact.organizations.tabs.notes==Notes
contact.organizations.tabs.equipments==Equipment
contact.organizations.button.organization-delete==Delete organisation
contact.organizations.alert.organization-delete-alert==If delete the organisation all users will be unlinked. Continue?
contact.organizations.alert.organiz-edited==Organisation has been successfully updated!
contact.organizations.alert.organiz-created==Organisation has been successfully added!
contact.organizations.errors.email-format==E-mail is not in the correct format, example: support@helpdeskeddy.com
contact.organizations.errors.exists==Organisation with this name already exists!
contact.organizations.errors.organization==Organisation name must be filled in!
contact.organizations.hints.managers==Selected users will be able to see all requests from their organisation.
contact.organizations.hints.domains==Organisation domains in the format @domain1.com, @domain2.com. If agent uses a corporate mail, then he will be automatically attached to this company.
contact.equipments.heading==List of equipment
contact.equipments.article==SKU
contact.equipments.serial==S/N
contact.equipments.parent==Parent category
contact.equipments.tabs.notes==Notes
contact.equipments.tabs.ticket-history==History of requests
contact.equipments.button.show==Show
contact.equipments.button.hide==Hide
contact.equipments.button.equipments-delete==Delete equipment
contact.equipments.alert.deleted==The equipment has been successfully removed!
contact.equipments.alert.updated==The equipment has been successfully edited!
contact.equipments.alert.created==The equipment has been successfully added!
contact.equipments.alert.equipment-card==Do you want to enter into equipment card?
contact.equipments.alert.delete-equipment==Do you want to remove the equipment with subcategories?
contact.equipments.alert.equipments-delete-alert==If you delete equipment then all associated tickets will be unlinked. Continue?
contact.equipments.errors.name==Field “Name” must be completed
contact.equipments.hints.equipment-card==Equipment card
contact.equipments.hints.delete-equipment==Do you want to remove the equipment?
contact.sip.table.call-date==Call date
contact.sip.table.direction==Direction
contact.sip.table.sip-profile==SIP profile
contact.sip.table.staff==Agent
contact.sip.table.phone==Phone
contact.sip.table.time==Time
contact.sip.table.status==Status
contact.sip.table.audio==Audio
contact.sip.table.ticket==Request
contact.sip.table.create==Create
contact.sip.table.forward==Forward
contact.sip.table.channel==Channel name
contact.sip.incoming==Incoming call
contact.sip.outgoing==Outgoing call
contact.custom-fields.errors.required-field==Field ":field" is required!
contact.custom-fields.errors.field-format==Value ":field" is not correct
contact.custom-fields.errors.not-exists==Field ":field" not available or not found!
contact.password-change-form.heading==Password change is required
contact.password-change-form.reasons.difficulty==Your password does not match the current pairing policy
contact.password-change-form.reasons.expiration==Your password is valid for more than :value days! Password change required.
contact.password-change-form.reasons.first-login==Change the password on the first login.
contact.password-change-form.form-heading==Password change form
contact.password-change-form.errors.used-password==The new password cannot match the old one!
contact.vue.tabs.users==Users
contact.vue.tabs.companies==Companies
contact.vue.tabs.equipments==Equipment
contact.vue.nothing-found==Nothing found!
contact.vue.total-contact-found==Total found
contact.vue.on-page==On the page
contact.vue.column-settings.columns.id==ID
contact.vue.column-settings.columns.name==Name
contact.vue.column-settings.columns.email==Email
contact.vue.column-settings.columns.group==Group
contact.vue.column-settings.columns.notifications==Notifications
contact.vue.column-settings.columns.user-status==Status
contact.vue.column-settings.columns.delete==Delete
contact.vue.column-settings.columns.phone==Phone
contact.vue.column-settings.columns.company==Company
contact.vue.column-settings.columns.company-domains==Company domains
contact.vue.column-settings.columns.website==Website
contact.vue.column-settings.columns.article==SKU
contact.vue.column-settings.columns.serial==S/N
contact.vue.column-settings.columns.parent-category==Parent category
contact.vue.column-settings.columns.title==Name
contact.vue.column-settings.columns.pseudonim==Pseudonim
contact.vue.column-settings.columns.created-at==Created date
contact.vue.column-settings.columns.updated-at==Modified date
contact.vue.column-settings.columns.last-visit==Last visit date
contact.vue.column-settings.heading.list-settings==Contact list setting
contact.vue.column-settings.heading.columns==Columns
contact.vue.column-settings.heading.width==Width
contact.vue.column-settings.heading.name==Name
contact.vue.column-settings.buttons.save==Save
contact.vue.column-settings.buttons.cancel==Cancel
contact.vue.column-settings.buttons.reset==Reset to default
contact.vue.column-settings.hints.width==If you set the column width to 0, the width will be calculated automatically
contact.vue.users.user-statuses.active==Active
contact.vue.users.user-statuses.disabled==Locked
contact.vue.users.user-statuses.fired==Fired
contact.vue.users.user-types.staff==Agent
contact.vue.users.user-types.user==Client
contact.vue.users.company-user-types.manager==Company managers
contact.vue.users.company-user-types.employee==Company employees
contact.vue.users.similar-users.exists==There are similar users
contact.vue.users.similar-users.not-exists==No similar users
contact.vue.users.notifications.on==Notifications ON
contact.vue.users.notifications.off==Notifications OFF
contact.vue.users.placeholders.search==Search
contact.vue.users.placeholders.departments==Department
contact.vue.users.placeholders.companies==Company
contact.vue.users.placeholders.groups==Group
contact.vue.users.placeholders.user-type==User types
contact.vue.users.placeholders.user-status==Status
contact.vue.users.placeholders.notifications==Notifications
contact.vue.users.placeholders.similar-users==Similar users
contact.vue.users.placeholders.company-user-type==Company user types
contact.vue.users.buttons.search==Search
contact.vue.users.buttons.advanced-search==Advanced search
contact.vue.users.buttons.clear-search==Clear search
contact.vue.users.buttons.confirm==Confirm
contact.vue.users.buttons.cancel==Cancel
contact.vue.users.buttons.import-users==Import
contact.vue.users.buttons.export-users==Export
contact.vue.users.buttons.add-user==Add user
contact.vue.users.buttons.yes==Yes
contact.vue.users.buttons.no==No
contact.vue.users.messages.fire.title==Warning!
contact.vue.users.messages.fire.message==Are you sure you want to block user forever?
contact.vue.users.messages.delete.title==Warning!
contact.vue.users.messages.delete.message==Are you sure you want to delete user forever? You can lost user requests!
contact.vue.users.messages.changes-saved.message==Changes has been updated!
contact.vue.users.import.heading==Importing users using a CSV file
contact.vue.users.import.drag-file==Drag and drop CSV file or
contact.vue.users.import.drag-click==click Upload
contact.vue.users.import.file-max-size==CSV file up to
contact.vue.users.import.start-row==Start from row
contact.vue.users.import.end-row==to
contact.vue.users.import.delimiter==CSV separator
contact.vue.users.import.column==Column
contact.vue.users.import.csv-preview==CSV file preview
contact.vue.users.import.group-access==group rights
contact.vue.users.import.fields.name==First name
contact.vue.users.import.fields.lastname==Last name
contact.vue.users.import.fields.password==Password
contact.vue.users.import.fields.email==Email
contact.vue.users.import.fields.phone==Phone number
contact.vue.users.import.fields.skype==Skype
contact.vue.users.import.fields.website==Website
contact.vue.users.import.fields.company==Company
contact.vue.users.import.fields.notes==Note
contact.vue.users.import.buttons.reset-file==upload new file
contact.vue.users.import.buttons.import==Import users
contact.vue.users.import.messages.reset-file.title==Uploading a new CSV file
contact.vue.users.import.messages.reset-file.message==Are you sure you want to continue? After resetting the file, the import settings will be reset!
contact.vue.users.import.messages.close-dialog.title==Close the import window
contact.vue.users.import.messages.close-dialog.message==After closing the import window, all import settings will be reset, continue?
contact.vue.users.import.messages.import.title==Import users
contact.vue.users.import.messages.import.message==If the e-mail column is not in the correct format, or e-mail is used, then the user will not be created. Do you want to continue importing users?
contact.vue.users.import.messages.import-result.message==<p>Users have been created: <strong>:created</strong></p><p>No users have been created: <strong>:skipped</strong></p>
contact.vue.users.import.errors.file-is-empty==The file is empty!
contact.vue.users.import.errors.file-upload-error==File upload error!
contact.vue.users.import.errors.email-column==To import, select the "E-mail"column
contact.vue.users.import.errors.import-required-fields==Check if all fields are filled in and try again!
contact.vue.users.import.errors.import-file-error==An error occurred with the import file. Please, try to upload the import file again!
contact.vue.users.import.errors.no-email-column==E-mail column was not selected! Select the E-mail column and try again!
contact.vue.users.import.errors.delimiter-not-allowed==The selected CSV delimiter is not allowed.
contact.vue.users.import.errors.group-not-exist==The group does not exist!
contact.vue.users.import.errors.start-end-row==The start line cannot be larger than the end line!
contact.vue.users.export.heading==Export users
contact.vue.users.export.export-users==Are you sure you want to export <strong>:total</strong> users to CSV file?
contact.vue.users.export.no-users-for-export==There are no users to export!
contact.vue.users.hints.similar-users-found==Similar users found!
contact.vue.companies.buttons.search==Search
contact.vue.companies.buttons.confirm==Confirm
contact.vue.companies.buttons.cancel==Cancel
contact.vue.companies.buttons.add-company==Create a company
contact.vue.companies.buttons.yes==Yes
contact.vue.companies.buttons.no==No
contact.vue.companies.buttons.clear-search==Clear search
contact.vue.companies.messages.delete.title==Warning!
contact.vue.companies.messages.delete.message==Are you sure you want to delete? After the removal of the company, all equipment and employees of this company will be untied!
contact.vue.companies.placeholders.search==Search
contact.vue.equipments.buttons.search==Search
contact.vue.equipments.buttons.confirm==Confirm
contact.vue.equipments.buttons.cancel==Cancel
contact.vue.equipments.buttons.add-company==Add equipments
contact.vue.equipments.buttons.yes==Yes
contact.vue.equipments.buttons.no==No
contact.vue.equipments.buttons.clear-search==Clear search
contact.vue.equipments.messages.delete.title==Warning!
contact.vue.equipments.messages.delete.message==Do you want to remove the equipment with subcategories?
contact.vue.equipments.placeholders.search==Search
contact.vue.equipments.placeholders.companies==Company
global.table.name==Name
global.table.edit==Edit
global.table.delete==Delete
global.table.order==Order
global.table.date==Date
global.table.user==User
global.table.status==Status
global.table.comment==Comment
global.table.show==Show
global.table.activity==Activity
global.table.outbox==Outbox
global.table.inbox-qty==Inbox (qty)
global.table.copy==Copy
global.table.quantity==Quantity
global.alert.delete==Are you sure you want to delete?
global.alert.ticket-created==Your request has been successfully created!
global.alert.save-changes==Changes saved
global.form.name==Name
global.form.created-at==Creation date
global.form.search==Search
global.form.from==From
global.form.to==Until
global.form.date==Data
global.form.content==Content
global.tabs.main==Home
global.button.save==Save
global.button.back==Back
global.button.search==Search
global.button.send==Send
global.button.clear==Clear
global.button.add==Add
global.button.create==Create
global.button.delete==Delete
global.button.submit==Apply
global.button.dismiss==Cancel
global.button.refresh==Refresh
global.button.upload==Download
global.button.import==Import
global.button.reset==Reset
global.button.update==Update
global.button.back-to-main==Go to main
global.button.download==Download
global.button.show==Show
global.button.edit==Edit
global.button.add-and-open-card==Add and open card
global.button.select-all==Select/cancel all
global.button.change-system==Change the system
global.errors.required==Required field!
global.errors.email==Wrong e-mail format!
global.errors.not-found==This e-mail has not been found!
global.errors.min-pass-size==Minimum password length: 6
global.errors.not-equal==Password do not match!
global.errors.old-pass-not-equal==The old password has been entered incorrectly!
global.errors.old-pass-is-empty==Enter old password!
global.errors.unique-email==The entered e-mail already is in use!
global.errors.phone==Wrong phone number format!<br />Example: 29123123
global.errors.captcha==Invalid code!
global.errors.min-phone-size==The number is too short!<br />Minimum size: 5
global.errors.auth==Please, authorise!
global.errors.cannot-by-empty==Field cannot be empty!
global.errors.current-password-not-correct==Current password is not correct!
global.errors.wrong-value==Invalid value
global.txt.days==Days
global.txt.hours==Hours
global.txt.minutes==Minutes
global.txt.email==Email
global.txt.full-name==Last name
global.txt.full-name-2==Full name
global.txt.group==Group
global.txt.comment==Comment
global.txt.status==Status
global.txt.client==End user
global.txt.name==Name
global.txt.surname==Last name
global.txt.phone==Phone number
global.txt.site==Website
global.txt.password==Password
global.txt.organiz==Company
global.txt.skype==Skype
global.txt.contacts==Contacts
global.txt.default-lng==Default language
global.txt.disabled-lng==disabled
global.txt.d==d
global.txt.h==h
global.txt.m==m
global.txt.s==s
global.txt.subject==Subject
global.txt.description==Description
global.txt.registration==Registration
global.txt.captcha==CAPTCHA
global.txt.day==days
global.txt.days-2==days
global.txt.hour==hours
global.txt.hours-2==hours
global.txt.minutes-2==minutes
global.txt.priority==Priority
global.txt.department==Department
global.txt.type==Type
global.txt.none==None
global.txt.yes==Yes
global.txt.no==No
global.txt.more==More
global.txt.is==Is
global.txt.is-not==Not
global.txt.note==Note
global.txt.pseudonim==Nickname
global.txt.now==Now
global.create-menu.create-ticket==Create a request
global.create-menu.create-user==Create a user
global.create-menu.create-company==Create a company
global.create-menu.create-department==Create a department
global.create-menu.create-group==Create a group
global.create-menu.profile-title==Profile settings
global.create-menu.kb-title==Knowledge base
global.create-menu.create-kb-category==Create category
global.create-menu.create-kb-article==Create article
global.rating.like==Like
global.rating.dislike==Dislike
global.notification.action.close-all-notifications==Close all notifications
global.main_menu.status==Status
global.main_menu.notifications.status-change-error.title==Error
global.main_menu.notifications.status-change-error.message==You cannot go offline while you have active chats
global.main_menu.notifications.status-change-success.title==Status changed
global.main_menu.notifications.heading==Уведомления
global.main_menu.notifications.no-notifications==Нет уведомлений
global.main_menu.notifications.buttons.all==Все
global.main_menu.notifications.buttons.unread==Непрочитанные
global.main_menu.notifications.buttons.mark-as-read==отметить прочитанными
global.main_menu.notifications.buttons.load-more==загрузить ещё
global.main_menu.notifications.buttons.urgent==Важные
global.main_menu.notifications.user-deleted==Пользователь удалён
global.main_menu.notifications.ticket-deleted==Заявка удалена
global.main_menu.notifications.today-in==сегодня в :time
global.main_menu.notifications.types.mention_in_post==Вы были упомянуты в ответе заявки #:unique_id
global.main_menu.notifications.types.mention_in_comment==Вы были упомянуты в комментарии заявки #:unique_id
global.main_menu.notifications.types.owner_update==Вы были назначены исполнителем в заявке #:unique_id
global.main_menu.notifications.types.comment_created==Новый комментарий в заявке #:unique_id
global.main_menu.notifications.types.priority_update==Изменение приоритета в заявке #:unique_id
global.main_menu.notifications.types.sla_first_staff_reply_reached==Нарушен SLA на первый ответ в заявке #:unique_id
global.main_menu.notifications.types.sla_periodic_staff_reply_reached==Нарушен SLA после ответа клиента в заявке #:unique_id
global.main_menu.notifications.types.sla_before_close_reminder==Напоминание о подходящем SLA на выполнение в заявке #:unique_id
global.main_menu.notifications.types.sla_overdue==Нарушен SLA на выполнение в заявке #:unique_id
global.main_menu.notifications.types.sla_after_close_reminder==Напоминание о нарушенном SLA на выполнение в заявке #:unique_id
global.main_menu.notifications.types.freeze_defrost==Разморозка заявки #:unique_id
global.main_menu.notifications.types.report==Отчёт ":report_name" сгенерирован
global.main_menu.notifications.types.channel_error==Ошибка в канале ":channel_name"
global.main_menu.notifications.types.mail_outbox_error==Ошибка с исходящий почтой ":email"
global.main_menu.notifications.types.jira_integration_error==Ошибка c Jira интеграцией ":name"
global.validator.unknown_field==Неизвестное поле :field
global.validator.field_required==Поле :field обязательно для заполнения
global.validator.invalid_type==Поле :field имеет недопустимый тип
global.validator.too_short==Поле :field должно содержать минимум :min символов
global.validator.too_long==Поле :field должно содержать не более :max символов
global.validator.too_small==Значение поля :field должно быть не меньше :min
global.validator.too_big==Значение поля :field должно быть не больше :max
global.validator.out_of_range==Поле :field должно быть в диапазоне от :min до :max
global.validator.invalid_size==Поле :field должно иметь размер :size
global.validator.not_in_list==Поле :field должно содержать одно из допустимых значений: :values
global.validator.forbidden_value==Поле :field содержит запрещённое значение (недопустимые: :values)
global.validator.must_match==Поле :field должно совпадать с полем :other
global.validator.must_differ==Поле :field должно отличаться от поля :other
global.validator.invalid_format==Поле :field имеет неверный формат (ожидался шаблон: :pattern)
global.validator.invalid_email==Поле :field содержит некорректный адрес электронной почты
global.validator.invalid_url==Поле :field содержит некорректный URL
global.validator.invalid_json==Поле :field содержит некорректный JSON
global.validator.invalid_date==Поле :field должно содержать корректную дату в формате :format
global.validator.date_too_early==Поле :field не может быть раньше :min
global.validator.date_too_late==Поле :field не может быть позже :max
global.validator.date_out_of_range==Поле :field должно быть в диапазоне от :min до :max
global.validator.array_too_small==Поле :field должно содержать не менее :min элементов
global.validator.array_too_big==Поле :field должно содержать не более :max элементов
global.validator.array_out_of_range==Поле :field должно содержать от :min до :max элементов
global.validator.array_invalid_size==Поле :field должно содержать ровно :size элементов
global.validator.empty_not_allowed==Поле :field не может быть пустым
global.validator.null_not_allowed==Поле :field не может быть null
kb.create==Create
kb.create-category==Create a category
kb.create-article==Add an article
kb.content==Content
kb.parent-category==Category
kb.context.create-subcategory==Create a subcategory
kb.context.create-article-in-category==Add an article to the category
kb.context.edit-category==Edit category
kb.context.delete-category==Delete category
kb.context.edit-article==Edit article
kb.context.delete-article==Delete article
kb.context.icon-delete==Attention! The picture will be deleted from all categories and articles! Are you sure you want to delete?
kb.article.author==The author of the article
kb.article.date-updated==Last updated
kb.article.date-created==Creation date
kb.article.category==Category
kb.article.form.create-article-heading==Adding an article
kb.article.form.edit-article-heading==Editing an article
kb.article.form.category==Category
kb.article.form.category-list==List of categories
kb.article.form.tags==Tags
kb.article.form.content==Content
kb.article.form.files==Files
kb.article.form.access==Access
kb.article.form.access-public==Public
kb.article.form.access-user==Users
kb.article.form.access-staff==Agents
kb.article.form.pin-article==Pin an article on homepage
kb.article.form.pin-article-in-list==Add article to the list
kb.article.form.show-only-me==Show only to me
kb.article.form.create-category==Create a category
kb.article.form.order==Place after
kb.article.form.views-count==Number of views
kb.article.form.icon==Article icon
kb.article.form.feedback_form==Feedback form
kb.article.form.content-tags==Tags of reply patterns
kb.article.errors.required==Error! The following fields are required:
kb.article.errors.category-required==In order to add an article, you must create a category!
kb.article.button.to-article==Go to category
kb.article.button.more==More information
kb.article.button.read-more==Read more
kb.article.button.create-category==Create a category
kb.article.alert.create-category==It is necessary to create a category to add an article!
kb.article.alert.delete==Delete this article
kb.article.alert.article-created==The article has been successfully created!
kb.article.alert.article-edited==The article has been successfully edited!
kb.article.hints.tags==Tags should be entered, separated by commas, for example: tag1, tag2, tag3...
kb.article.hints.public-article==The article will be available to all users, as well as displayed in the public knowledge base, provided that the parent category is public.<br />Public knowledge base can be included into Management->Global settings->System.
kb.article.hints.pin-article-in-list==An anchored article will always be at the top of the articles list
kb.article.hints.views-count==The number of views determines the position in the list of popular articles and when searching
kb.article.hints.icon==Recommended size 32px*32px
kb.article.views==views
kb.article.updated-hours-ago==Updated :hours hours ago
kb.article.updated-days-ago==Updated :days days ago
kb.article.similar-articles==Related articles
kb.category.form.create-category-heading==Create a category
kb.category.form.edit-category-heading==Edit categories
kb.category.form.parent-category==Parent category
kb.category.form.access==Access
kb.category.form.main-category==Main category
kb.category.form.access-public==Public
kb.category.form.access-user==End user
kb.category.form.access-staff==Agents
kb.category.form.group==Group
kb.category.form.order==Place after
kb.category.form.icon==Category icon
kb.category.form.sort==Sorting articles
kb.category.form.sort-options.direction.asc==ascending
kb.category.form.sort-options.direction.desc==descending
kb.category.form.sort-options.option-list.created==Creation date
kb.category.form.sort-options.option-list.updated==Update date
kb.category.form.sort-options.option-list.name==Title
kb.category.form.sort-options.option-list.views==Number of views
kb.category.form.sort-options.option-list.like==Likes
kb.category.form.sort-options.option-list.dislike==Dislikes
kb.category.errors.required==Error! The following fields are required:
kb.category.alert.category-created==The category has been successfully created!
kb.category.alert.category-edited==The category has been successfully edited!
kb.category.button.to-category==Go to category
kb.category.tabs.main==Home
kb.category.tabs.access==Access according to groups
kb.category.hints.public-category==Category will be available to all users, as well as displayed in the public knowledge base.<br /> Public knowledge base can be included into Management->Global settings->System.
kb.category.hints.icon==Recommended size 32px*32px
kb.public.search==Search
kb.public.new-articles-heading==New articles
kb.public.popular-articles-heading==Popular articles
kb.public.important-articles-heading==Important articles
kb.public.main==Homepage
kb.public.more==All the articles and categories
kb.public.article-more==More information
kb.public.search-result==Articles found:
kb.public.not-found==There are no records that match your search criteria!
kb.public.back-to-home==Go to homepage
kb.public.back-to-prev==Go to previous page
kb.public.more_cat_and_art==More articles: :art_count, categories: :cat_count
kb.public.more_cat==More categories: :cat_count
kb.public.more_art==More articles: :art_count
kb.public.search-cat-result==Found categories:
kb.template.main-categories==Main categories
kb.template.nothing-found==Nothing was found
kb.template.empty-category==Category is empty
kb.news.show-more==Show more news
kb.news.empty-result==No news found
kb.news.prev-page==Previous page
kb.news.next-page==Next page
kb.feedback-form.form.subject==Subject
kb.feedback-form.form.name==Name
kb.feedback-form.form.email==Email
kb.feedback-form.form.description==Description
kb.feedback-form.form.files==Attachments
kb.feedback-form.errors.name=="Name" field is required
kb.feedback-form.errors.email=="Email" field is required
kb.feedback-form.errors.email-format==E-mail address has the wrong format. Example: support@yourdomain.com
kb.feedback-form.errors.description=="Description" field is required
kb.feedback-form.alert.ticket-created==Message has been successfully sent!
kb.feedback-form.button.send==Send
kb.access-denied.article==Access denied, not enough rights to view the article.
kb.access-denied.category==Access denied, not enough rights to view the category.
kb.access-denied.login==Try to log into the system!
kb.favorites.heading==Favorites
kb.useful-article.heading==Was this article helpful?
kb.useful-article.stats==Users who found this article useful: <span>:like</span> from <span>:total</span>
kb.useful-article.buttons.yes==Yes
kb.useful-article.buttons.no==No
kb.views-count==Views
kb.download==Download
kb.preview==Preview
login.registration.form.heading==Registration
login.registration.form.code==Code from the picture
login.registration.form.success==You have successfully registered, go to the login form by clicking the back button
login.registration.buttons.submit==Register
login.registration.buttons.back==Back
login.password-difficulty.errors.min-length==Password must contain more than :value characters.
login.password-difficulty.errors.min-numeric==Password must contain at least :value of numeric (0-9) characters.
login.password-difficulty.errors.min-lowercase==Password must contain at least :value of lowercase (a-z) characters.
login.password-difficulty.errors.min-uppercase==Password must contain at least :value of capital (A-Z) characters.
login.password-difficulty.errors.min-special==Password must contain at least :value of special characters.
login.password-difficulty.errors.min-length-v2==The password must contain :value or more characters.
login.login.form.heading==Login
login.login.form.or==or
login.login.form.new-user==Don't have an account?
login.login.placeholders.login==Email
login.login.placeholders.password==Password
login.login.buttons.login==Login
login.login.buttons.reset-password==Forgot your password?
login.login.buttons.remember-me==Remember
login.login.buttons.register==Register
login.login.buttons.logout==Logout
login.login.buttons.change-system==Change system
login.login.buttons.full-version==Full version
login.login.buttons.mobile-version==Mobile version
login.login.errors.login==Incorrect email or password!
login.reset-password.form.heading==Reset password
login.reset-password.form.reset-email==If a user with the specified email exists in the system, then the link was sent to the email.
login.reset-password.placeholders.email==E-mail
login.reset-password.errors.email==Invalid email format!
login.reset-password.buttons.reset-password==Reset password
login.reset-password.buttons.back==Back
login.change-password.form.heading==Change password
login.change-password.form.password-changed==Password changed successfully
login.change-password.placeholders.password1==Password
login.change-password.placeholders.password2==Password reset
login.change-password.buttons.change-password==Change password
login.2fa.form.heading==Two-factor authentication
login.2fa.buttons.login==Login
login.2fa.buttons.back==Back
login.force-change-password.buttons.change-password==Change password
login.force-change-password.buttons.exit==Exit
login.force-change-password.buttons.generate-password==Generate password
login.force-change-password.form.heading==Force password change
login.force-change-password.messages.generate-password==Password generated and copied
profile.heading==Your profile
profile.name==First name
profile.lastname==Last name
profile.phone==Phone number
profile.skype==Skype
profile.website==Website
profile.password-1==Password
profile.password-2==Re-enter password
profile.settings.heading==Your personal settings
profile.settings.trans==Default language
profile.settings.image==Your avatar/photo
profile.settings.signature==Signature in reply
profile.settings.tabs.main==Homepage
profile.settings.tabs.notify==Notifications
profile.settings.tabs.telephony==Telephony
profile.settings.notify.browser-notify==Pop-up notification for a new request
profile.settings.notify.new-post-notify==Pop-up notification for a new reply
profile.settings.notify.new-all-post-notify==Pop-up notification for any changes with a request
profile.settings.notify.owner-change-notify==Pop-up notification to confirm that you were assigned to a request
profile.settings.notify.new-comment-notify==Pop-up notification for a new internal note in a request
profile.settings.notify.sound-notify==Notification sound
profile.settings.notify.notify-qty==Maximum number of pop-up notifications
profile.settings.notify.mobile-check-interval==Checking interval of new requests in seconds
profile.settings.timezone==Timezone
profile.2fa-form.submit==Submit
profile.2fa-form.enter-code==Enter the code
profile.2fa-form.incorrect-code==Incorrect code
profile.2fa-form.totp.heading==Enter the code from the code generator application
profile.2fa-form.totp.manual==To continue, please scan the code with your mobile device, having previously installed any authenticator (Google Authenticator, Microsoft Authenticator, FreeOTP and others). The received code must be entered into the field below.<br /><strong>Warning! </strong>The QR code will be shown once. If for some reason the code cannot be read, please use one of the options below:<br /> 1) Follow the <a href=":qr_code_url" target="_blank" rel="noreferrer noopener">link</a>.<br /> 2) copy and paste the authenticator configuration key <strong>:totp_secret</strong> into the application settings.<br /> Instructions on configuring the most popular authenticators can be found in our <a href="https://support.helpdeskeddy.com/en/knowledge_base/article/366/category/56" target="_blank" rel="noreferrer noopener">knowledge base</a>.
profile.2fa-form.webhook.heading==Enter the authentication code
profile.2fa-form.webhook.manual==Didn't get the code? Try login again or contact your administrator.
profile.current-password==Current Password
profile.generated-password==Generated Password
profile.buttons.save==Save
profile.buttons.search==Search
profile.buttons.clear==Clear
profile.buttons.yes==Yes
profile.buttons.no==No
profile.buttons.confirm==Confirm
profile.buttons.cancel==Cancel
profile.buttons.generate-password==Generate Password
profile.buttons.upload-image==Upload Image
profile.buttons.delete==Delete
profile.buttons.last-month==Last Month
profile.buttons.current-month==Current Month
profile.buttons.settings==Настройки
profile.confirm.delete==Delete?
profile.notifications.update-profile.success==Profile settings saved successfully!
profile.notifications.update-profile.error==Failed to save profile settings!
profile.notifications.update-personal-settings.success==Personal settings saved successfully!
profile.notifications.update-personal-settings.error==Failed to save personal settings!
profile.notifications.update-success==Notification settings saved successfully!
profile.notifications.update-error==Failed to save notification settings!
profile.notifications.upload-user-image.success==Image uploaded successfully!
profile.notifications.upload-user-image.error==Failed to upload image! Maximum image size is 2MB, valid formats are JPG, PNG
profile.notifications.delete-user-image.success==Image deleted successfully!
profile.notifications.delete-user-image.error==Failed to delete image!
profile.notifications.password-copied==Password copied!
profile.notifications.update-notifications.success==Notification settings saved successfully!
profile.notifications.update-notifications.error==Failed to save notification settings!
profile.placeholders.date-from==Date from
profile.placeholders.date-to==Date to
profile.placeholders.choose==Choose
profile.placeholders.search==Search
profile.satisfaction.heading==Ticket Ratings
profile.satisfaction.list.created-at==Date and Time
profile.satisfaction.list.ticket==Ticket
profile.satisfaction.list.ticket-id==Ticket ID
profile.satisfaction.list.client==Client
profile.satisfaction.list.department==Department
profile.satisfaction.list.vote==Review
profile.satisfaction.list.comment==Comment
profile.satisfaction.average-rate==Average rating
profile.satisfaction.satisfaction-rate==Satisfaction Rating
report.from==From
report.to==To
report.type==Type
report.report==Report
report.result==Result
report.main-reports==Main reports
report.additional-reports==Additional reports
report.table.ticket-qty-in-system==Number of requests in the system
report.table.closed-tickets==Number of closed request
report.table.avg-answer==Average time for the first reply to request
report.table.avg-close==Average request resolution time
report.table.sla-avg-answer==Average reply time (working hours only)
report.table.sla-avg-close==Average request resolution time (working hours only)
report.table.with-status==With a status
report.table.status==With :status status
report.table.ticket-qty==Number of requests
report.button.all-time==All periods
report.button.last-month==Last month
report.button.current-week==Current week
report.button.current-month==Current month
report.button.excel==Generate Excel
report.summary.heading==General report
report.summary.ticket-status==Requests according to statuses
report.summary.ticket-type==Requests according to types
report.summary.ticket-created==Created new requests
report.summary.ticket-daily-load==Hourly load (daily)
report.summary.ticket-closed==Closed requests
report.summary.ticket-departments==Requests by departments
report.summary.ticket-source==Requests by type
report.summary.graph.1m==1m
report.summary.graph.3m==3m
report.summary.graph.6m==6m
report.summary.graph.1y==1y
report.summary.graph.all==All
report.summary.chart.status==Status
report.summary.chart.type==Type
report.summary.errors.nothing-found==Nothing found!
report.billing.heading==Billing report
report.billing.show-all-users==Show all users
report.billing.all-time==Total number of hours
report.billing.work==Time spent
report.billing.billable==Paid time
report.billing.errors.nothing-found==Nothing was found!
report.billing.all-work==Total time spent
report.billing.all-billable==Total paid time
report.billing.staff-time==Agents' time
report.department.heading==Report on departments
report.department.table.department==Department
report.organization.heading==Company report
report.organization.table.organization==Company
report.chat_channels.table.channel==Channel
report.chat_channels.table.total_tickets==Number of requests
report.chat_channels.table.answered==Replied
report.chat_channels.table.not_answered==Not replied
report.chat_channels.table.transfered==Transefed
report.chat_channels.table.avg_first_answer==Average speed of the first reply (min)
report.chat_channels.table.first_answer==Speed of the first reply (sec)
report.chat_channels.table.avg_all_answers==Average speed of all replies (min)
report.chat_channels.table.avg_chat_time==Average conversation time (min)
report.chat_channels.table.like==Feedback "+" (chat)
report.chat_channels.table.dislike==Feedback "-" (chat)
report.chat_channels.table.no_vote==No feedback (chat)
report.chat_channels.table.answered_in_time==Number of requests replied under 60 sec (30 sec chat)
report.chat_channels.table.answered_not_in_time==Number of requests replied after 60 sec (30 sec chat)
report.chat_channels.table.avg_come_back==Chat average reply speed (sec)
report.chat_channels.table.answered_in_time_custom==Number of replies before :sla_social sec (chat :sla_chat sec)
report.chat_channels.table.answered_not_in_time_custom==Number of replies after :sla_social sec (chat :sla_chat sec)
report.chat_channels.table.sla_social==SLA per reply (social networks)
report.chat_channels.table.sla_chat==SLA per reply (chat)
report.chat_channels.heading2==Report by channels
report.chat_staff.table.name==Agent
report.chat_staff.table.answered==Replied
report.chat_staff.table.not_answered==Not replied
report.chat_staff.table.transfered==Transferred
report.chat_staff.table.avg_first_answer==Average first reply speed (min)
report.chat_staff.table.avg_all_answers==Average speed of all replies (min)
report.chat_staff.table.avg_chat_time==Average time of conversation (min)
report.chat_staff.table.like==Feedback "+" (chat)
report.chat_staff.table.dislike==Feedback "-" (chat)
report.chat_staff.table.no_vote==No feedback (chat)
report.chat_staff.table.time_in_status_on_hold==Agent hold time (min)
report.chat_staff.table.time_in_status_online==Agent online time (min)
report.chat_staff.table.without_owner==No assignee
report.chat_staff.table.avg_come_back==Chat reply speed (by agent)
report.chat_staff.table.time_in_status==Agent's time in status ":status" (min)
report.chat_staff.table.no_vote2==No rating
report.chat_staff.heading2==Report on agents
report.user.heading==User report
report.user.table.user==User
report.staff.heading==Agents report
report.staff.table.staff==Agents
report.basic.heading==Basic report
report.basic.excel.heading==Feedback communication button: Basic report
report.ticket-list.heading==List of messages
report.ticket-list.table.id==ID
report.ticket-list.table.date==Date
report.ticket-list.table.time==Time
report.ticket-list.table.room==Data concentrator
report.ticket-list.table.title==Main subject
report.ticket-list.table.category==Category
report.ticket-list.table.detail==Specification
report.ticket-list.table.comment==Comment and contacts
report.ticket-list.table.ticket-count==Replies count
report.ticket-list.table.ticket==Request
report.ticket-list.table.created-at==Creation time
report.ticket-list.table.sla-time==Planned resolution time (working hours)
report.ticket-list.excel.heading==Feedback button: List of messages
report.ticket-satisfaction-pie.ticket-satisfaction==Customer satisfaction
report.ticket-satisfaction-pie.witout-satisfaction==No feedback
report.ticket-satisfaction-pie.like==Positive feedback
report.ticket-satisfaction-pie.dislike==Negative feedback
report.ticket-satisfaction-pie.neutral==Neutral feedback
report.ticket-satisfaction.heading==Feedback on requests
report.ticket-satisfaction.table.date-created==Feedback date
report.ticket-satisfaction.table.unique-id==Unique id
report.ticket-satisfaction.table.title==Request
report.ticket-satisfaction.table.client==Client
report.ticket-satisfaction.table.department==Department
report.ticket-satisfaction.table.staff==Agents
report.ticket-satisfaction.table.vote==Feedback
report.ticket-satisfaction.table.comment==Comment
report.ticket-satisfaction.table.request==Send a request
report.ticket-satisfaction.table.all-staff==All agents
report.ticket-satisfaction.table.ticket-source==Request source
report.ticket-satisfaction.table.date-closed==Closing date of request
report.ticket-satisfaction.table.date-closed-diff==Time between request closing and evaluation
report.ticket-satisfaction.vote.like==Positive
report.ticket-satisfaction.vote.dislike==Negative
report.ticket-satisfaction.staffs==Agents
report.ticket-satisfaction.type.any==All feedbacks
report.ticket-satisfaction.type.like==Positive feedback
report.ticket-satisfaction.type.dislike==Negative feedback
report.ticket-satisfaction.date-column.created==Request creation date
report.ticket-satisfaction.date-column.updated==Request update date
report.ticket-satisfaction.date-column.closed==Request closing date
report.staff-satisfaction.heading==Agents feedback
report.staff-satisfaction.table.staff==Agent
report.staff-satisfaction.table.like==Number of positive feedback comments
report.staff-satisfaction.table.dislike==Number of negative feedback comments
report.staff-satisfaction.table.satisfaction==Satisfaction ratio
report.staff-satisfaction.table.show-tickets==Show requests
report.staff-satisfaction.table.neutral==Number of neutral feedback comments
report.staff-satisfaction.table.avg-satisfaction==Average rating
report.staff-satisfaction.hint.satisfaction==Number of positive/negative feedback
report.staff-satisfaction.type.any==All feedbacks
report.staff-satisfaction.type.like==Positive feedback
report.staff-satisfaction.type.dislike==Negative feedback
report.construct.heading==Report constructor
report.construct.generate-report==Generate report
report.construct.staff==Agent
report.construct.client==End user
report.construct.organization==Organization
report.construct.organiz==Company
report.construct.department==Department
report.construct.depart==Department
report.construct.form.staff==For agent
report.construct.form.client==For client
report.construct.form.department==For department
report.construct.form.organization==For company
report.construct.form.all-client==All end users
report.construct.form.all-staff==All agents
report.construct.form.all-department==All departments
report.construct.form.all-status==All statuses
report.construct.form.all-type==All types
report.construct.form.all-organization==All end user companies
report.construct.form.from-create==Creation
report.construct.form.from-update==Changes
report.construct.form.custom-fields==Request custom fields
report.construct.form.from-closed==closing
report.construct.form.from-created-and-closed==created and closed during the period
report.construct.table.kpi==KPI
report.construct.table.staff-eq==Agent is equal
report.construct.table.client-eq==End user is equal
report.construct.table.organization-eq==Company is equal
report.construct.table.department-eq==Department
report.construct.table.client==End user
report.construct.table.department==Department
report.construct.table.owner==Request assignee
report.construct.table.status==Status
report.construct.table.type==Type
report.construct.table.date-from==Date from
report.construct.table.ticket-tags==Request tags
report.construct.table.satisfaction==Request satisfaction
report.construct.table.ticket-source==Request source
report.construct.button.generate-excel==Generate Excel report
report.construct.button.generate-report==Generate HTML report
report.construct.button.generate-print-template==Generate a printout
report.construct.button.create-print-template==Create a printout
report.construct.hints.kpi==Total amount of sequence number (type of a request) is used to calculate KPI
report.construct.satisfaction.any==All
report.construct.satisfaction.like==Likes
report.construct.satisfaction.dislike==Dislikes
report.modules.basic_report==Basic report
report.modules.billing_review==Billing report
report.modules.department_report==Department report
report.modules.organiz_report==Report on end user companies
report.modules.report_constructor==Report creator
report.modules.review==Reporting
report.modules.staff_satisfaction_report==Feedback on agent
report.modules.staff_user_report==Report on agents
report.modules.ticket_list_report==Messages list
report.modules.ticket_satisfaction_report==Feedback on requests
report.modules.user_report==Feedback on users
report.modules.staff_satisfaction==Feedback on agent
report.modules.ticket_satisfaction==Feedback on requests
report.modules.summary_report==General report
report.modules.custom_report_l_auto_closed_tickets==Closed requests (by agent)
report.modules.custom_report_l_closed_tickets==Closed requests
report.modules.custom_report_l_created_tickets==Created requests
report.modules.custom_report_l_new_tickets==New requests
report.modules.custom_report_l_sl_frt==SL FRT report
report.modules.custom_report_l_sl_resolved==SL Resolved report
report.modules.custom_report_l_time_tracking==Time tracking
report.modules.sla_report==SLA report
report.modules.tickets_by_staff_in_statuses==Agent and Status report
report.modules.global_report==Global report
report.modules.audit_report==Audit report
report.modules.dynamic_report==Dynamic report
report.modules.staff_status_report==Staff statuses
report.modules.dispatcher_report==Dispatcher report
report.modules.ticket_export==Request export
report.modules.staff_report==Agent report
report.modules.channels_report==Report by channels
report.modules.tags_report==Report on tags
report.modules.staff_eff_report==Agent efficiency
report.modules.chat_channels_report==Отчёт по каналам чата
report.modules.chat_staff_report==Отчёт по операторам чата
report.sla-report.heading==SLA report
report.sla-report.report_for==Report on
report.sla-report.ticket-qty==Number of requests
report.sla-report.closed-in-time==% of requests solved within SLA time and closed requests
report.sla-report.avg-time-to-close==Average resolution time
report.sla-report.avg-time-to-first-post==Average first reply time
report.sla-report.sla-avg-time-to-close==Average resolution time (within SLA)
report.sla-report.sla-avg-time-to-first-post==Average first reply time (within SLA)
report.sla-report.with-status==With status
report.sla-report.depart==By departments
report.sla-report.user==By end users
report.sla-report.staff==By agents
report.report-generator.created-at==Creation date
report.report-generator.user==Requested by user
report.report-generator.interval==Interval
report.report-generator.tickets-qty==Amount of requests
report.report-generator.tickets-processed==Processed
report.report-generator.status==Status
report.report-generator.result==Result
report.report-generator.download==Download
report.report-generator.done==Done
report.report-generator.generating==Generating
report.report-generator.in-queue==Queue
report.report-generator.from==From
report.report-generator.to==To
report.report-generator.all-time==For all time
report.report-generator.show==Show
report.report-generator.last-reports==Last reports
report.report-generator.last-print-reports==Last template based reports
report.report-generator.params==Options
report.report-generator.print_template==Template
report.report-generator.report-template-name==Report template
report.report-generator.report-template-add==Add Template
report.report-generator.canceled==Canceled
report.report-generator.cancel-report==Cancel
report.report-generator.cancel-report-confirmation==Are you sure you want to cancel the :report_name report?
report.report-generator.canceled-oom==Отменён по размеру
report.tickets-by-staff-in-statuses.heading==Agent and Status Report
report.tickets-by-staff-in-statuses.all-groups==All groups
report.tickets-by-staff-in-statuses.all-departments==All departments
report.tickets-by-staff-in-statuses.in-status==In Status
report.global-report.heading==Global report
report.global-report.available-params==Available options
report.global-report.selected-params==Report options
report.global-report.close-date==Closing date
report.global-report.result-chart.bar-legend==Number of requests
report.global-report.avg-time-to-close==Average time to close a request
report.global-report.avg-time-to-first-post==Average time to first reply
report.global-report.sla-avg-time-to-close==Average time to close a request (SLA)
report.global-report.sla-avg-time-to-first-post==Average time for the first reply (SLA)
report.global-report.avg-staff-post-count==Agent's average number of posts
report.global-report.post-count-correlation==Correlation of the posts (end users/agents)
report.global-report.yes==Yes
report.global-report.no==No
report.global-report.columns.department==Department
report.global-report.columns.user_name==Requester
report.global-report.columns.user_organization==Requester's company
report.global-report.columns.owner_name==Assignee
report.global-report.columns.status_change_staff_id==Agent who closed a request
report.global-report.columns.status_change_user_id==Requester who closed a request
report.global-report.columns.message_email==From email
report.global-report.columns.created_from==Created from
report.global-report.columns.status==Status
report.global-report.columns.priority==Priority
report.global-report.columns.type==Type
report.global-report.columns.freeze_flag==Frozen
report.global-report.columns.time_created==Creation time
report.global-report.columns.date_created==Creation date
report.global-report.columns.week_created==Week when the request was created
report.global-report.columns.month_created==Month when the request was created
report.global-report.columns.count==Number
report.global-report.columns.staff_post_count==Number of posts by agents
report.global-report.columns.user_post_count==Number of posts by end users
report.global-report.columns.staff_comment_count==Number of internal notes by agent
report.global-report.columns.user_comment_count==Number of internal notes by end users
report.global-report.columns.satisfaction_vote==Feedback
report.global-report.columns.owner_group==Requester's Group
report.global-report.columns.channel==Channel
report.global-report.columns.sla_flag_close==SLA for execution violated
report.global-report.columns.sla_first_staff_reply_reached==SLA violated on agent's first reply
report.global-report.columns.sla_periodic_staff_reply_reached==SLA violated on agent's reply after client's reply
report.global-report.columns.tags==Tags
report.global-report.columns.reopened_total==Number of reopened
report.global-report.columns.reopened_client==Number of reopened by end-users
report.global-report.columns.reopened_staff==Number of reopened by agents
report.global-report.columns.reopened_system==Number of reopened by system
report.global-report.errors.nothing-found==Nothing found!
report.global-report.disabled-elasticsearch==Data caching is disabled in the system, the report is not available at the moment. <br /> To connect report, please contact our support team.
report.global-report.reopened==Number of reopened requests
report.global-report.reassigned==Number of reassigned requests
report.global-report.one-post-closed==Number of requests closed after the first contact (FCR)
report.global-report.one-post-closed-perc==Percentage of requests closed after the first contact (FCR)
report.global-report.report-chart-select.vertical-axis==Vertical Bar Chart
report.global-report.report-chart-select.horisontal-axis==Horizontal Bar Chart
report.global-report.report-chart-select.pie==Pie Chart
report.global-report.report-chart-select.hide==Hide Chart
report.global-report.dynamic-report-chart-select.stacked==Vertical Line Chart (Folded)
report.global-report.dynamic-report-chart-select.lines==Vertical Line Chart
report.global-report.dynamic-report-chart-select.hide==Hide Chart
report.global-report.avg-time-in-status==Average time in status ":status"
report.global-report.sla-avg-time-in-status==Average time in status ":status" (within SLA)
report.global-report.hierarchy-level==Level
report.dataTables.search==Search
report.dataTables.total-results==Total results
report.dataTables.of==From
report.dataTables.sZeroRecords==No Records Found
report.dataTables.buttons.copy==Copy
report.dataTables.buttons.excel==Export to Excel
report.dataTables.buttons.csv==Export to CSV
report.dataTables.buttons.print==Print
report.dataTables.buttons.colvis==Column Management
report.dataTables.select.rows==Selected
report.audit-report.heading==Audit report
report.audit-report.activities==Action
report.audit-report.columns.action==Action
report.audit-report.columns.user==User
report.audit-report.columns.count==Amount
report.audit-report.result-chart.bar-legend==Amount of requests
report.audit-report.custom-activity-text.all==All actions
report.audit-report.custom-activity-text.send_status==Request status sent to the requester
report.audit-report.custom-activity-text.ticket_union==Merging request
report.audit-report.custom-activity-text.ticket_union_from_to==Merging request
report.audit-report.custom-activity-text.ticket_view==Request view
report.audit-report.custom-activity-text.ticket_create==Creation of request
report.audit-report.custom-activity-text.ticket_rename==Request rename
report.audit-report.custom-activity-text.ticket_user_update==Changing the requester
report.audit-report.custom-activity-text.ticket_close==Request closing
report.audit-report.custom-activity-text.ticket_delete==Request removal
report.audit-report.custom-activity-text.ticket_bill_create==Adding time spent
report.audit-report.custom-activity-text.ticket_bill_delete==Remove time spent
report.audit-report.custom-activity-text.ticket_sla_update==SLA update
report.audit-report.custom-activity-text.ticket_sla_update_with_time==SLA update
report.audit-report.custom-activity-text.ticket_answer==New post in a request
report.audit-report.custom-activity-text.ticket_email==Sending a letter
report.audit-report.custom-activity-text.ticket_email_bcc==Sending BCC
report.audit-report.custom-activity-text.status_update==Status change
report.audit-report.custom-activity-text.status_update_from_to==Status change
report.audit-report.custom-activity-text.type_update==Type change
report.audit-report.custom-activity-text.owner_update==Assignee change
report.audit-report.custom-activity-text.department_update==Department change
report.audit-report.custom-activity-text.priority_update==Priority change
report.audit-report.custom-activity-text.post_edit==Post editing
report.audit-report.custom-activity-text.post_delete==Post deleting
report.audit-report.custom-activity-text.freeze_date==Request freezing
report.audit-report.custom-activity-text.defrost==Request unfreezing
report.audit-report.custom-activity-text.frost==Request freezing until new post
report.audit-report.custom-activity-text.no-owner==No assignee
report.audit-report.custom-activity-text.ticket_equipment_add==Equipment adding
report.audit-report.custom-activity-text.ticket_equipment_delete==Equipment removal
report.audit-report.custom-activity-text.add_tag==Tag adding
report.audit-report.custom-activity-text.delete_tag==Tag removal
report.audit-report.custom-activity-text.comment_created==Internal note adding
report.audit-report.custom-activity-text.comment_edited==Internal note editing
report.audit-report.custom-activity-text.comment_deleted==Internal note removal
report.audit-report.custom-activity-text.create_satisfaction==Feedback adding
report.audit-report.custom-activity-text.request_satisfaction==Sending an evaluation request to rate the quality of service
report.audit-report.custom-activity-text.ticket_unlink==Unlinking request from the main one
report.audit-report.custom-activity-text.sub_ticket_unlink==Unlinking sub-request from the main request
report.audit-report.custom-activity-text.sub_ticket_create==Creating sub-request for the request
report.audit-report.custom-activity-text.ticket_rule==Applying the dispatcher's rule
report.audit-report.custom-activity-text.ticket_restore==Restore the request
report.audit-report.custom-activity-text.custom_field_update==Updating the request's field
report.audit-report.custom-activity-text.custom_field_delete==Deleting the request's field
report.audit-report.custom-activity-text.custom_field_insert==Adding a new field
report.audit-report.custom-activity-text.launch_macro==Applying macro
report.audit-report.custom-activity-text.ticket_lock==Blocking the editing of request
report.audit-report.custom-activity-text.ticket_unlock==Unblocking the editing of request
report.audit-report.custom-activity-text.email_viewed==Email has been viewed
report.audit-report.custom-activity-text.ticket_add_to_spam==Request sent to spam
report.audit-report.custom-activity-text.omnichannel_lock==Channel opened
report.audit-report.custom-activity-text.omnichannel_delivered==Post has been sent to the channel
report.audit-report.custom-activity-text.omnichannel_declined==Post has been declined by channel
report.audit-report.custom-activity-text.company_created==Company has been created from the first post
report.audit-report.custom-activity-text.user_created==User has been created from the first post
report.audit-report.custom-activity-text.file_deleted==File has been deleted
report.audit-report.custom-activity-text.sla_overdue==SLA term violation
report.audit-report.custom-activity-text.ticket_add_to_archive==Adding request to the archive
report.audit-report.custom-activity-text.ticket_remove_from_archive==Restoring request from the archive
report.audit-report.custom-activity-text.email_subject_update==Email's subject update
report.audit-report.custom-activity-text.post_like_add==Adding a rate to the post
report.audit-report.custom-activity-text.post_like_remove==Removing a rate from the post
report.audit-report.custom-activity-text.comment_like_add==Adding a rate to the internal note
report.audit-report.custom-activity-text.comment_like_remove==Removing a rate from the internal note
report.audit-report.custom-activity-text.ticket_trash==Delete request forever
report.audit-report.custom-activity-text.ticket_answer_chat==Add reply to omnichannel
report.audit-report.custom-activity-text.change_owner_by_group_and_status_failed_max_tickets==Failed to distribute the request, the limit per agent has been reached
report.audit-report.custom-activity-text.change_owner_by_group_and_status_failed_status==Failed to distribute the request - agents with the required status are not available
report.audit-report.custom-activity-text.change_owner_by_group_and_status_failed_limit==Distribution limit has been reached. Failed to distribute request within 1 hour
report.audit-report.custom-activity-text.sla_close==Violated SLA for execution
report.audit-report.custom-activity-text.sub_ticket_link==Link sub ticket to main ticket
report.audit-report.custom-activity-text.parent_ticket_link==Link ticket to main ticket
report.audit-report.custom-activity-text.delete_satisfaction==Delete rating
report.audit-report.ticket-source==Ticket Source
report.custom.created-from==Request source
report.custom.operator==Operator
report.custom.action==Actioan
report.custom.spent-time==Time spent
report.custom.time-created==Time of creation
report.custom.status-change-staff-id==Agent who closed the request
report.custom.operator-date-closed==Closing date for the operator
report.custom.auto-close==Autoclosing
report.custom.generate-csv==Generate CSV
report.custom.amount==Amount
report.custom.ticket-source==Request source
report.dynamic-report.heading==Dynamic report
report.dynamic-report.report-chart-select.stacked==Vertical Folded Linear Chart
report.dynamic-report.report-chart-select.lines==Vertical linear chart
report.dynamic-report.report-chart-select.hide==Hide Chart
report.dynamic-report.axis-x.week_day.1==Mon
report.dynamic-report.axis-x.week_day.2==Tue
report.dynamic-report.axis-x.week_day.3==Wed
report.dynamic-report.axis-x.week_day.4==Thu
report.dynamic-report.axis-x.week_day.5==Fri
report.dynamic-report.axis-x.week_day.6==Sat
report.dynamic-report.axis-x.week_day.7==Sun
report.dynamic-report.axis-x.month.1==Jan
report.dynamic-report.axis-x.month.2==Feb
report.dynamic-report.axis-x.month.3==Mar
report.dynamic-report.axis-x.month.4==Apr
report.dynamic-report.axis-x.month.5==May
report.dynamic-report.axis-x.month.6==Jun
report.dynamic-report.axis-x.month.7==Jul
report.dynamic-report.axis-x.month.8==Aug
report.dynamic-report.axis-x.month.9==Sep
report.dynamic-report.axis-x.month.10==Oct
report.dynamic-report.axis-x.month.11==Nov
report.dynamic-report.axis-x.month.12==Dec
report.dynamic-report.dynamic-column==Create report by date
report.dynamic-report.column-values.date-created==created
report.dynamic-report.column-values.date-closed==closed
report.dynamic-report.column-values.date-changed==last change
report.dynamic-report.dynamic-group-type==Group by
report.dynamic-report.group-type-values.date==date
report.dynamic-report.group-type-values.time==time
report.dynamic-report.group-type-values.week-day==Weekday
report.dynamic-report.group-type-values.week==Week
report.dynamic-report.group-type-values.month==Month
report.dynamic-report.compare-by==Compare by
report.dynamic-report.chart-magic-type.line==Lines
report.dynamic-report.chart-magic-type.bar==Columns
report.dynamic-report.chart-magic-type.stack==Fold
report.dynamic-report.chart-magic-type.tilted==Unfold
report.staff-status-report.heading==Staff statuses
report.staff-status-report.table.time-in-status==Time in status ":status"
report.staff-status-report.table.status-switch-count==Number of status changes ":status"
report.staff-status-report.table.first-online-date==Date of first ":status"
report.staff-status-report.table.last-offline-date==Date of last ":status"
report.staff-status-report.table.first-action-date==Date of first action
report.staff-status-report.table.name==Name
report.staff-status-report.table.last-action-date==Date of last action
report.staff-status-report.table.ticket-closed==Closed requests
report.staff-status-report.current-chat-statuses==Current statuses of agents
report.report-template.heading==Report template
report.report-template.edit-template==Edit Template
report.report-template.add-template==Add Template
report.report-template.form.name==Title
report.report-template.form.show-me-only==Only show me
report.report-template.form.delete==Delete
report.report-template.form.save==Save
report.request==To request
report.export-report.export-column==Details
report.export-report.export-select-placeholder==Details
report.export-report.variables.disabled==Do not export details
report.export-report.variables.csv==Export details to CSV
report.export-report.variables.xml==Export details to XML
report.dispatcher-report.heading==Dispatcher's report
report.dispatcher-report.activities==Activities
report.dispatcher-report.conditions==Conditions
report.dispatcher-report.columns.state==State
report.dispatcher-report.columns.rule-name==Rule
report.dispatcher-report.columns.rule-group-name==Group of rules
report.dispatcher-report.columns.count==Number
report.dispatcher-report.rule-activity.enabled==Enabled
report.dispatcher-report.rule-activity.disabled==Disabled
report.dispatcher-report.result-chart.bar-legend==Number of records
report.custom-reports==Custom reports
report.ticket-export.heading==Export requests
report.ticket-export.basic-fields.clients==Clients
report.ticket-export.basic-fields.staffs==Assignees
report.ticket-export.basic-fields.departments==Departments
report.ticket-export.basic-fields.statuses==Statuses
report.ticket-export.basic-fields.priorities==Priorities
report.ticket-export.basic-fields.types==Types
report.ticket-export.basic-fields.tags==Tags
report.ticket-export.basic-fields.createdFrom==Source
report.ticket-export.basic-fields.satisfaction==Feedback
report.ticket-export.basic-fields.companies==Companies
report.ticket-export.basic-fields.groups==Assignee groups
report.ticket-export.basic-fields.freeze==Ticket frozen
report.ticket-export.basic-fields.sla-overdue==SLA is overdue
report.ticket-export.tabs.request-form==Export request
report.ticket-export.tabs.report-requests==History of requested exports
report.ticket-export.request-form.print-template==Export template
report.ticket-export.request-form.period==Period
report.ticket-export.request-form.date-from==Date from
report.ticket-export.request-form.last-day==The previous day
report.ticket-export.request-form.last-week==The previous week
report.ticket-export.request-form.last-month==The previous month
report.ticket-export.request-form.last-3-months==Previous 3 months
report.ticket-export.request-form.no-print-templates==Export template must be added for the export requests.
report.ticket-export.buttons.request-export==Request export
report.ticket-export.buttons.add-template==Add export template
report.ticket-export.buttons.basic-fields==Main request fields
report.ticket-export.buttons.add-print-template==Add export template
report.ticket-export.buttons.custom-fields==Custom fields of request
report.ticket-export.buttons.reset-request-form==Reset report parameters
report.ticket-export.buttons.show-my==Show mine
report.ticket-export.buttons.yes==Yes
report.ticket-export.buttons.no==No
report.ticket-export.buttons.save==Save
report.ticket-export.buttons.cancel==Cancel
report.ticket-export.buttons.save-as-report-template==Add as a report template
report.ticket-export.buttons.update-report-template==update report template
report.ticket-export.buttons.delete-report-template==delete report template
report.ticket-export.buttons.download-report==Download report
report.ticket-export.placeholders.add-field==Add field
report.ticket-export.placeholders.from==from
report.ticket-export.placeholders.to==to
report.ticket-export.placeholders.search==Search
report.ticket-export.placeholders.custom-field==Custom field
report.ticket-export.placeholders.clients==Ticket clients
report.ticket-export.placeholders.staffs==Placeholders
report.ticket-export.placeholders.departments==Departments of tickets
report.ticket-export.placeholders.companies==Ticket Companies
report.ticket-export.placeholders.statuses==Ticket statuses
report.ticket-export.placeholders.priorities==Ticket Priorities
report.ticket-export.placeholders.types==Ticket types
report.ticket-export.placeholders.tags==Tag Tags
report.ticket-export.placeholders.created-from==Ticket Sources
report.ticket-export.placeholders.satisfaction==Case scores
report.ticket-export.placeholders.groups==Placeholder groups
report.ticket-export.placeholders.freeze==Ticket is frozen
report.ticket-export.placeholders.sla-overdue==SLA Status
report.ticket-export.requests.created-at==Date of request
report.ticket-export.requests.requester==Requested
report.ticket-export.requests.template==Template
report.ticket-export.requests.dates==Interval
report.ticket-export.requests.status==Status
report.ticket-export.requests.ticket-qty==Number of requests
report.ticket-export.requests.parameters==Parameters
report.ticket-export.requests.download==Download
report.ticket-export.statuses.done==one
report.ticket-export.statuses.processing==In progress
report.ticket-export.statuses.canceled==Canceled
report.ticket-export.statuses.in-queue==In queue
report.ticket-export.confirm.cancel==Cancel the requested report?
report.ticket-export.confirm.delete-report-template==Delete the selected report template?
report.ticket-export.notifications.report-template-created==The report template is added!
report.ticket-export.notifications.report-template-updated==The report template is updated!
report.ticket-export.notifications.report-template-deleted==Report template deleted!
report.ticket-export.report-template.heading==Report template
report.ticket-export.report-template.form.create-report-template==Add report template
report.ticket-export.report-template.form.update-report-template==Report template
report.ticket-export.report-template.form.name==Name of the report template
report.ticket-export.report-template.form.only-me==Show template only to me
report.ticket-export.report-template.form.general==general
report.ticket-export.report-template.form.my==my
report.ticket-export.date-from.from-create==created
report.ticket-export.date-from.from-update==updated
report.ticket-export.date-from.from-closed==closed
report.ticket-export.date-from.from-created-and-closed==created and closed during the period
report.tags-report.heading==Report by tags
report.tags-report.tag==Tag
report.tags-report.count==Count
report.tags-report.reopened==Number of reopened tickets
report.tags-report.reassigned==Number of reassigned tickets
report.tags-report.one-post-closed==Number of closed tickets since first reply
report.tags-report.one-post-closed-perc==Percentage of tickets closed since first reply
report.tags-report.ticket-source==Ticket Source
report.tags-report.avg-time-in-status==Average time in ":status"
report.tags-report.sla-avg-time-in-status==Average time in ":status" by SLA
report.tags-report.avg-time-to-close==Average time to complete a ticket
report.tags-report.avg-time-to-first-post==Average time to first post
report.tags-report.sla-avg-time-to-close==Average time to complete an order according to SLA
report.tags-report.sla-avg-time-to-first-post==Average time to first reply by SLA
report.tags-report.avg-staff-post-count==Average staff replies
report.tags-report.post-count-correlation==Table/Employee Response Ratio
report.ticket-report.basic-fields.clients==Clients
report.ticket-report.basic-fields.staffs==Contributors
report.ticket-report.basic-fields.departments==Departments
report.ticket-report.basic-fields.statuses==Statuses
report.ticket-report.basic-fields.priorities==Priorities
report.ticket-report.basic-fields.types==Types
report.ticket-report.basic-fields.tags==Tags
report.ticket-report.basic-fields.createdFrom==Source
report.ticket-report.basic-fields.satisfaction==Score
report.ticket-report.basic-fields.companies==Companies
report.ticket-report.basic-fields.groups==Artist groups
report.ticket-report.basic-fields.freeze==Ticket is frozen
report.ticket-report.basic-fields.sla-overdue==SLA is overdue
report.ticket-report.tabs.request-form==Request a report
report.ticket-report.tabs.report-requests==History of requested reports
report.ticket-report.tabs.request-form-params==Parameters
report.ticket-report.tabs.request-form-result==Result
report.ticket-report.request-form.period==Period
report.ticket-report.request-form.date-from==Date from
report.ticket-report.request-form.last-day==Last day
report.ticket-report.request-form.last-week==Last week
report.ticket-report.request-form.last-month==Previous month
report.ticket-report.request-form.last-3-months==Previous 3 months
report.ticket-report.date-from.from-create==create
report.ticket-report.date-from.from-update==changes
report.ticket-report.date-from.from-closed==closed
report.ticket-report.date-from.from-created-and-closed==created and closed during period
report.ticket-report.buttons.request-export==Request Export
report.ticket-report.buttons.add-template==add an export template
report.ticket-report.buttons.basic-fields==Basic ticket fields
report.ticket-report.buttons.custom-fields==Custom ticket fields
report.ticket-report.buttons.reset-request-form==Reset report options
report.ticket-report.buttons.show-my==show my
report.ticket-report.buttons.yes==Yes
report.ticket-report.buttons.no==No
report.ticket-report.buttons.save==Save
report.ticket-report.buttons.cancel==Cancel
report.ticket-report.buttons.save-as-report-template==add as report template
report.ticket-report.buttons.update-report-template==update report template
report.ticket-report.buttons.delete-report-template==delete report template
report.ticket-report.buttons.download-report==Download report
report.ticket-report.placeholders.add-field==Add field
report.ticket-report.placeholders.from==from
report.ticket-report.placeholders.to==to
report.ticket-report.placeholders.search==Search
report.ticket-report.placeholders.custom-field==Custom-field
report.ticket-report.placeholders.clients==Ticket Clients
report.ticket-report.placeholders.staffs==Placeholders
report.ticket-report.placeholders.departments==Departments of tickets
report.ticket-report.placeholders.companies==Ticket Companies
report.ticket-report.placeholders.statuses==Ticket statuses
report.ticket-report.placeholders.priorities==Ticket Priorities
report.ticket-report.placeholders.types==Ticket Types
report.ticket-report.placeholders.tags==Ticket tags
report.ticket-report.placeholders.created-from==Ticket Sources
report.ticket-report.placeholders.satisfaction==Ticket scores
report.ticket-report.placeholders.groups==Groups of ticket holders
report.ticket-report.placeholders.freeze==Ticket is frozen
report.ticket-report.placeholders.sla-overdue==SLA Status
report.ticket-report.requests.created-at==Date of request
report.ticket-report.requests.requester==Requested
report.ticket-report.requests.template==Template
report.ticket-report.requests.dates==Interval
report.ticket-report.requests.status==Status
report.ticket-report.requests.ticket-qty==Number of tickets
report.ticket-report.requests.parameters==Parameters
report.ticket-report.requests.download==Download
report.ticket-report.statuses.done==Done
report.ticket-report.statuses.processing==Processed
report.ticket-report.statuses.canceled==Canceled
report.ticket-report.statuses.in-queue==In queue
report.ticket-report.confirm.cancel==Cancel the requested report?
report.ticket-report.confirm.delete-report-template==Do you want to delete the selected report template?
report.ticket-report.notifications.report-template-created==Report template added!
report.ticket-report.notifications.report-template-updated==Report template has been updated!
report.ticket-report.notifications.report-template-deleted==Report template has been deleted!
report.ticket-report.report-template.heading==Report Template
report.ticket-report.report-template.form.create-report-template==Add report template
report.ticket-report.report-template.form.update-report-template==Update report template
report.ticket-report.report-template.form.name==Report template name
report.ticket-report.report-template.form.only-me==Show template only to me
report.ticket-report.report-template.form.general==general
report.ticket-report.report-template.form.my==my
report.ticket-report.result.columns.staff==Employee
report.ticket-report.result.columns.count==Count
report.ticket-report.result.columns.avg-first-answer==Average time to first answer
report.ticket-report.result.columns.avg-all-answers==Average time for all answers
report.ticket-report.result.columns.ticket-title==Topic
report.ticket-report.result.columns.created-at==Date created
report.ticket-report.result.columns.sla-time==Estimated execution time
report.ticket-report.result.columns.sla-avg-first-answer==Average time to first reply by SLA
report.limit-ticket-count==ticket count limit: :value
report.limit-date-period==report period limit: :value months
ticket.no-owner==Unassigned
ticket.none==None
ticket.no-preview==Preview is not available for this file
ticket.watching==Viewing
ticket.ticket-create-auto-lock==Re-open request <strong>#:unique_id</strong>
ticket.choose-owner==Select assignee
ticket.create-template-from-post==Create a template from post
ticket.from==From
ticket.to==To
ticket.cc==Cc
ticket.ticket==Request
ticket.edit-btns.change-user==Change a user
ticket.edit-btns.add-user==Add a user
ticket.edit-btns.edit-title==Edit title
ticket.edit-btns.update-title==Update title
ticket.txt.from==from
ticket.txt.updated==Updated
ticket.txt.today==Today
ticket.txt.last-edited==Last time updated:
ticket.txt.tickets==Requests
ticket.alert.delete-post==Delete reply
ticket.alert.delete-comment==Remove internal note
ticket.alert.public-depart==Once moved to the selected department, this request will not be available for you! Proceed?
ticket.alert.custom-field-delete==Changing the department, values for the following fields will be deleted:

:fields

Are you sure you want to change the department?
ticket.alert.custom-field-add==Changing the department, the following fields with values by default will be added:

:fields

Are you sure you want to change the department?
ticket.alert.custom-field-add-delete==Changing the department you will delete values for the following fields:

:fields_delete

The following fields with values by default, will be added if the department will be changed:

:fields_add
Are you sure you want to change the department?
ticket.errors.required==Error! All fields are required!
ticket.errors.required-field==This field <strong>:field</strong> is mandatory!
ticket.errors.required-field-alert==This field ":field" is mandatory!
ticket.errors.email-format==Email has a wrong format. Correct format: yourname@yourdomain.com
ticket.errors.field-format==Incorrect field value for ":field"
ticket.hints.create-ticket-from-post==Create a request from this reply
ticket.hints.create-sub-ticket==Create a sub-request from the current reply
ticket.hints.return-sub-ticket==Add reply to the main request
ticket.hints.email-viewed-0==Email <strong>has not</strong> been read
ticket.hints.email-viewed-1==Email has been read
ticket.hints.omnichannel-delivered-0==Message successfully sent to the channel
ticket.hints.omnichannel-delivered-1==Error sending to the channel <strong>:error</strong>
ticket.hints.omnichannel-delivered-undefinde-error==empty reply from the server
ticket.hints.omnichannel-received==Message received from the channel.<br /> Contact: <strong>:contact</strong>
ticket.hints.text-quote==Quote text
ticket.hints.text-and-files-quote==Quote text and attachments
ticket.hints.omnichannel-reply==Reply
ticket.hints.omnichannel-status-1==Deleted
ticket.hints.omnichannel-status-3==Sent
ticket.hints.omnichannel-status-4==Delivered
ticket.hints.omnichannel-status-5==Read
ticket.hints.omnichannel-error==Error: :error
ticket.context.pdf==Show as PDF
ticket.context.download==Download
ticket.context.file-not-available==File temporarily unavailable
ticket.mobile.tabs.answers==Replies
ticket.mobile.tabs.comments==Internal notes
ticket.mobile.tabs.info==About the request
ticket.mobile.tabs.general==Main
ticket.mobile.tabs.additional==Additional
ticket.mobile.tabs.creator-info==Requester info
ticket.mobile.button.create-post==Add a reply
ticket.mobile.button.create-comment==Add an internal note
ticket.mobile.form.your-message==Your message
ticket.mobile.form.description==Description
ticket.mobile.form.ticket-create-heading==Request creation
ticket.mobile.ticket-info.unique-id==Request ID
ticket.mobile.ticket-info.created==Created
ticket.mobile.ticket-info.updated==Updated
ticket.mobile.ticket-info.status==Status
ticket.mobile.ticket-info.priority==Priority
ticket.mobile.ticket-info.type==Type
ticket.mobile.ticket-info.department==Department
ticket.mobile.ticket-info.owner==Request assignee
ticket.mobile.ticket-info.client==End user
ticket.mobile.ticket-info.organization==Company
ticket.mobile.ticket-info.sla-date==SLA term
ticket.mobile.ticket-info.sla-date-edit==SLA editing term
ticket.mobile.ticket-creator.name==Name
ticket.mobile.ticket-creator.email==Email
ticket.mobile.ticket-creator.phone==Phone
ticket.mobile.ticket-creator.skype==Skype
ticket.mobile.ticket-creator.company==Company
ticket.mobile.ticket-creator.comments==Internal notes
ticket.sidebar.staff-online==Agent is online
ticket.sidebar.ticket-create==Create a request
ticket.sidebar.my==My Requests
ticket.sidebar.open==Open
ticket.sidebar.process==In the process
ticket.sidebar.closed==Done
ticket.sidebar.inbox==Inbox
ticket.sidebar.unassigned==Unassigned
ticket.sidebar.follow==Under control
ticket.sidebar.frozen==Frozen requests
ticket.sidebar.trash==Deleted requests
ticket.sidebar.filters==Views
ticket.sidebar.my-tickets==Created by me
ticket.sidebar.search==Search results
ticket.sidebar.to-archive==Go to archive
ticket.sidebar.from-archive==Back from archive
ticket.ticket-form.status==Status
ticket.ticket-form.priority==Priority
ticket.ticket-form.type==Type
ticket.ticket-form.department==Department
ticket.ticket-form.jira-status==Status
ticket.ticket-form.jira-priority==Priority
ticket.ticket-form.jira-assignee==Assignee
ticket.ticket-form.form.answer-template==Reply template
ticket.ticket-form.form.sla==SLA deadline
ticket.ticket-form.form.no-type==No type
ticket.ticket-form.form.status==Request status
ticket.ticket-form.form.add-tags==Add a tag
ticket.ticket-form.form.send-and-change-status==Send and set as <strong>:status</strong>
ticket.ticket-form.form.close-main-and-sub-tickets==Send and set as <strong>:closed</strong> of current request and sub-request
ticket.ticket-form.form.close-sub-tickets==Send and set as <strong>:closed</strong> of sub-requests
ticket.ticket-form.form.close-main-ticket==Send and set as <strong>:closed</strong> of main request
ticket.ticket-form.form.close-current-and-main-ticket==Send and set as <strong>:closed</strong> of current and main request
ticket.ticket-form.form.ticket-template==Request template
ticket.ticket-form.form.bcc==(BCC) Blind carbon copy
ticket.ticket-form.form.cc==(CC) Carbon copy
ticket.ticket-form.form.comment-bcc==(BCC) Blind carbon copy (internal note)
ticket.ticket-form.form.comment-cc==(CC) Carbon copy (internal note)
ticket.ticket-form.form.max-file-size==Maximum upload file size
ticket.ticket-form.union==Consolidate requests
ticket.ticket-form.alert.status==Request status has been successfully sent to the end user!
ticket.ticket-form.alert.send-status==Send a status to an end user?
ticket.ticket-form.alert.launch-macro==Run the macro ":macro"?
ticket.ticket-form.alert.ticket-lock==Lock request for editing?
ticket.ticket-form.alert.ticket-unlock==Unlock request for editing
ticket.ticket-form.button.create-user==Add a user
ticket.ticket-form.button.letter==Email
ticket.ticket-form.button.close==Close
ticket.ticket-form.button.from-client==From an end user
ticket.ticket-form.button.status==Status
ticket.ticket-form.button.follow==Follow
ticket.ticket-form.button.unfollow==Don`t follow
ticket.ticket-form.button.history==History
ticket.ticket-form.button.show-history==Requests history
ticket.ticket-form.button.audit==Audit
ticket.ticket-form.button.billing==Billing
ticket.ticket-form.button.chat==Correspondence
ticket.ticket-form.button.freeze==Freeze request
ticket.ticket-form.button.defrost==Unfreeze request
ticket.ticket-form.button.equipment==Equipment
ticket.ticket-form.button.linked==Sub-requests
ticket.ticket-form.button.ticket-lock==Lock
ticket.ticket-form.button.ticket-unlock==Unlock
ticket.ticket-form.button.message==Message
ticket.ticket-form.errors.post==Error! Please fill the reply field!
ticket.ticket-form.errors.ticket-not-exists==The entered request number does not exist!
ticket.ticket-form.errors.current-ticket==The current request number has been inserted!
ticket.ticket-form.errors.omnichannel-ticket==The channel is already open, to create a request, close current request first :ticket_url!
ticket.ticket-form.hints.client==If the user with the specified email doesn't exist, it will be automatically created and notified
ticket.ticket-form.hints.guest-chat==Creation of a request by correspondence with a client: <strong>:user [:email]</strong>
ticket.ticket-form.hints.from-client==Create a request on behalf of an end user
ticket.ticket-form.hints.send-letter==Send an email
ticket.ticket-form.hints.send-status==Sent request status/information to the requester
ticket.ticket-form.hints.ticket-lock==Lock/Unlock request for editing
ticket.ticket-form.hints.close==Close request
ticket.ticket-form.hints.ticket-client==End user email
ticket.ticket-form.hints.comment-bcc==Sending a blind carbon copy (BCC) is available only via Dispatcher
ticket.ticket-form.hints.comment-cc==Sending the carbon copy (CC) is available only via Dispatcher
ticket.ticket-form.hints.send-message==Send message to the channel
ticket.ticket-form.open-channel==Open channel
ticket.ticket-form.contact==Contact
ticket.ticket-list.no-subject==Without a subject
ticket.ticket-list.mass-no-change==Without changes
ticket.ticket-list.mass-priority==Request priority
ticket.ticket-list.mass-status==Requests status
ticket.ticket-list.mass-delete==Delete selected requests
ticket.ticket-list.nothing-found==Nothing was found!
ticket.ticket-list.preview.ticket-from==Assignee
ticket.ticket-list.preview.ticket-create==Request creation
ticket.ticket-list.preview.ticket-update==Request update
ticket.ticket-list.preview.owner==Assignee
ticket.ticket-list.table.subject==Subject
ticket.ticket-list.table.ticket-id==Request ID
ticket.ticket-list.table.date-created==Creation date
ticket.ticket-list.table.department==Department
ticket.ticket-list.table.status==Status
ticket.ticket-list.table.activity==Activity
ticket.ticket-list.table.date-updated==Date of changes
ticket.ticket-list.table.priority==Priority
ticket.ticket-list.table.type==Type
ticket.ticket-list.table.delete==Delete
ticket.ticket-list.table.organization==Company
ticket.ticket-list.table.owner==Assignee
ticket.ticket-list.table.ticket-from==Requester
ticket.ticket-list.table.last-replier==Last reply
ticket.ticket-list.table.from-create==Requested
ticket.ticket-list.table.ticket-update==Request updates
ticket.ticket-list.table.ticket-create==Request creation
ticket.ticket-list.table.post-count==Replies
ticket.ticket-list.table.clear==Clear
ticket.ticket-list.table.last-post-from==Last reply from
ticket.ticket-list.table.date_closed==Closing date
ticket.ticket-list.table.date_first_staff_post==Date of the first reply
ticket.ticket-list.table.message_email==Using emails
ticket.ticket-list.table.freeze==Freezing
ticket.ticket-list.table.nearest-sla==Nearest SLA
ticket.ticket-list.hints.file==Files
ticket.ticket-list.hints.from-system==Created by system
ticket.ticket-list.hints.from-email==Created from an email message
ticket.ticket-list.hints.from-api==Created from a form/API
ticket.ticket-list.hints.from-phone==Created during a call
ticket.ticket-list.hints.from-chat==Created from a chat
ticket.ticket-list.hints.from-livetex==Request created from the closed chat Livetex
ticket.ticket-list.hints.from-webim==Request created from the closed chat Webim
ticket.ticket-list.hints.from-youscan==RequestRequest created from YouScan
ticket.ticket-list.hints.creator==Created by: <strong>:name</strong>
ticket.ticket-list.hints.watching==Viewing: <strong>:name</strong>
ticket.ticket-list.hints.comments==Internal notes
ticket.ticket-list.hints.has-child==Main request
ticket.ticket-list.hints.child-ticket==Sub-request
ticket.ticket-list.hints.from-tlgrm==Request was created from Telegram. Bots name: :channel_name. Bots ID: :channel
ticket.ticket-list.hints.from-vk==Request was created from VK. Community name: :channel_name. Community ID: :channel
ticket.ticket-list.hints.from-fb==Request was created from FB. Group name: :channel_name. Group ID: :channel
ticket.ticket-list.hints.from-viber==Request was created from Viber. Bots name: :channel_name. Bots ID: :channel
ticket.ticket-list.hints.from-ok==Request was created from Odnoklassniki. Bots name: :channel_name. Bots ID: :channel
ticket.ticket-list.hints.from-caiwhatsapp==Request was created from WhatsApp. Channel's name: :channel_name. channel ID: :channel
ticket.ticket-list.hints.from-ibbwhatsapp==Request was created from WhatsApp Business. Channel's name: :channel_name. Channel's phone number: :channel
ticket.ticket-list.hints.ticket-lock==Locked request
ticket.ticket-list.hints.jira-issues==Linked Jira issues: :jira_issues
ticket.ticket-list.hints.from-mfmswhatsapp==Request was created from WhatsApp Business mfms. Channel name: :channel_name. Channel's phone number: :channel
ticket.ticket-list.hints.from-roistat==Request created using Roistat web-hook
ticket.ticket-list.hints.from-appfollow==Request was created from AppFollow. Email: :channel_name.
ticket.ticket-list.hints.from-i2crmwhatsapp=Request was created from WhatsApp Business i2crm. Channel name: :channel_name. Channel's phone: :channel
ticket.ticket-list.hints.from-vonagewhatsapp==Request was created from WhatsApp Business Vonage. Channel name: :channel_name. Channel's phone number: :channel
ticket.ticket-list.hints.from-i2crmwhatsapp==Request was created from WhatsApp Business i2crm. Channel name: :channel_name. Channel's phone: :channel
ticket.ticket-list.hints.from-i2crminstdir==Request was created from Instagram Direct i2crm. Channel name: :channel_name. Channel ID: :channel
ticket.ticket-list.hints.from-i2crminstcom==Request was created from Instagram comments i2crm. Channel name: :channel_name. Channel ID: :channel
ticket.ticket-list.hints.from-caiwhatsappb==Request was created from WhatsApp Business 1msg. Channel name: :channel_name. Channel ID : :channel
ticket.ticket-list.hints.from-i2crmwhatsappno==Request created from WhatsApp i2crm. Channel name: :channel_name. Channel phone number: :channel
ticket.ticket-list.hints.from-gawhatsapp==Request created from WhatsApp Green API. Channel name: :channel_name. Channel ID: :channel
ticket.ticket-list.hints.from-scheduler==Request was created on schedule
ticket.ticket-list.hints.from-chatapponlinetg==Request created from Telegram personal ChatApp. Channel name: :channel_name. Channel ID: :channel
ticket.ticket-list.hints.from-avito==Request created from Avito. Channel name: :channel_name. Channel ID: :channel
ticket.ticket-list.hints.from-max==Request created from MAX. Bot name: :channel_name. Bot ID: :channel
ticket.ticket-list.hints.from-gamax==Заявка создана из MAX персональный Green API. Название канала: :channel_name. ID канала: :channel
ticket.ticket-list.hints.from-i2crmmax==Заявка создана из MAX персональный i2crm. Имя аккаунта: :channel_name. ID аккаунта: :channel
ticket.ticket-list.alert.clear-cart==Empty Recycle Bin
ticket.ticket-list.alert.mass==Changes have been made successfully!
ticket.ticket-list.alert.ticket-delete==Delete request
ticket.ticket-list.alert.sla-overdue==Exceeded
ticket.kb-suggest.heading==Please, note that feasible request solutions are available in our knowledge base:
ticket.kb-suggest.button.show-articles==Show all articles
ticket.kb-suggest.button.hide-articles==Hide
ticket.audit.hints.ticket_union==Merge request
ticket.audit.hints.ticket_view==View request
ticket.audit.hints.ticket_create==Create a request
ticket.audit.hints.ticket_rename==Change the name of the request
ticket.audit.hints.ticket_user_update==Change the requester
ticket.audit.hints.ticket_close==Close request
ticket.audit.hints.ticket_delete==Delete request
ticket.audit.hints.ticket_bill_create==Add time spent
ticket.audit.hints.ticket_bill_delete==Delete time spent
ticket.audit.hints.ticket_sla_update==Change SLA
ticket.audit.hints.ticket_answer==Add a reply to the request
ticket.audit.hints.ticket_email==Send email
ticket.audit.hints.status_update==Change request status
ticket.audit.hints.type_update==Change request type
ticket.audit.hints.owner_update==Change a request assignee
ticket.audit.hints.department_update==Change a department of the request
ticket.audit.hints.priority_update==Change request priority
ticket.audit.hints.post_edit==Edit reply within the request
ticket.audit.hints.post_delete==Delete reply within the request
ticket.audit.hints.freeze_date==Freeze the request until
ticket.audit.hints.freeze_update==Change freeze period for the request
ticket.audit.hints.add_tag==Adding a mark
ticket.audit.hints.delete_tag==Removing a mark
ticket.audit.hints.ticket_answer_chat==Add reply to the chat
ticket.audit.hints.send_status==Request status has been sent to the requester
ticket.audit.hints.ticket_email_bcc==Sent BCC
ticket.audit.hints.ticket_email_error==Email error
ticket.audit.hints.ticket_email_bcc_error==BCC error
ticket.audit.hints.defrost==Unfreeze a request
ticket.audit.hints.frost==Freeze a request
ticket.audit.hints.ticket_equipment_add==Add an equipment
ticket.audit.hints.ticket_equipment_delete==Delete an equipment
ticket.audit.hints.comment_created==Add an internal note
ticket.audit.hints.comment_edited==Edit internal note
ticket.audit.hints.comment_deleted==Delete an internal note
ticket.audit.hints.create_satisfaction==Add feedback
ticket.audit.hints.request_satisfaction==Rated request
ticket.audit.hints.ticket_unlink==Unlink request
ticket.audit.hints.sub_ticket_unlink==Unlink sub-request
ticket.audit.hints.sub_ticket_create==Create sub-request
ticket.audit.hints.ticket_rule==Apply dispacther rule
ticket.audit.hints.ticket_restore==Restore request
ticket.audit.hints.custom_field_update==Change field value
ticket.audit.hints.custom_field_delete==Remove request field
ticket.audit.hints.custom_field_insert==Add request field
ticket.audit.hints.launch_macro==Run macros
ticket.audit.hints.ticket_lock==Block request from editing
ticket.audit.hints.ticket_unlock==Unblock request for editing
ticket.audit.hints.email_viewed==Email has been viewed by requester
ticket.audit.hints.ticket_add_to_spam==Request has been sent to spam
ticket.audit.hints.omnichannel_lock==Channel closed
ticket.audit.hints.omnichannel_delivered==Reply has been successfully sent to channel
ticket.audit.hints.omnichannel_declined==Reply has been declined by channel
ticket.audit.hints.company_created==Company has been created from the first reply
ticket.audit.hints.user_created==User has been created from the first reply
ticket.audit.hints.file_deleted==File deleted
ticket.audit.hints.sla_overdue==SLA breach
ticket.audit.hints.ticket_add_to_archive==Add request to the archive
ticket.audit.hints.ticket_remove_from_archive==Restore request from the archive
ticket.audit.hints.email_subject_update==Update the latest email header
ticket.audit.hints.post_like_add==Add like
ticket.audit.hints.post_like_remove==Remove like
ticket.audit.hints.comment_like_add==Add like
ticket.audit.hints.comment_like_remove==Like removed
ticket.audit.hints.change_owner_by_group_and_status_failed_max_tickets==Failed to distribute request, limit reached
ticket.audit.hints.change_owner_by_group_and_status_failed_status==Failed to distribute request, status failed
ticket.audit.hints.change_owner_by_group_and_status_failed_limit==Distribution limit has been reached
ticket.audit.hints.freeze_defrost==Unfreezing
ticket.audit.hints.sytel_ended==Call completed
ticket.audit.hints.sytel_outgoing==Outgoing call
ticket.audit.hints.sytel_incoming==Incoming call
ticket.audit.hints.ticket_sla_update_with_time_close==Change SLA for execution
ticket.audit.hints.sla_first_staff_reply_reached==SLA violated on employee's first reply
ticket.audit.hints.sla_periodic_staff_reply_reached==SLA violated on employee response after client response
ticket.audit.hints.sla_policy_update==Change SLA plan
ticket.audit.hints.sub_ticket_link==Subticket Link
ticket.audit.hints.parent_ticket_link==Link to parent ticket
ticket.audit.hints.delete_satisfaction==Delete rating
ticket.audit.hints.change_owner_by_group_and_status_failed_time_interval_tickets==Failed to allocate ticket, allocation interval
ticket.audit.hints.stop_bot==Stop bot
ticket.audit.hints.call_staff==Call an agent
ticket.audit.hints.no_bot_activity==Bot inactivity
ticket.audit.hints.plugin_execution==Запуск плагина
ticket.audit.table.action==Action
ticket.audit.activity.send_status==A status has been sent for requester
ticket.audit.activity.ticket_union==Merge request
ticket.audit.activity.ticket_union_from_to==Combining request <strong>":from"</strong> with <strong>":to"</strong>
ticket.audit.activity.ticket_view==View request
ticket.audit.activity.ticket_create==Create a request
ticket.audit.activity.ticket_rename==Change request name to <strong>":new_name"</strong>
ticket.audit.activity.ticket_rename_from_to==Change the request name from <strong>":from"</strong> to <strong>":to"<strong></strong></strong>
ticket.audit.activity.ticket_user_update==Change requester to <strong>":creator"</strong>
ticket.audit.activity.ticket_close==Closing request
ticket.audit.activity.ticket_delete==Delete request
ticket.audit.activity.ticket_bill_create==Add time spent
ticket.audit.activity.ticket_bill_delete==Delete time spent
ticket.audit.activity.ticket_sla_update_with_time==Changing SLA, new performance term <strong>":sla"</strong>
ticket.audit.activity.ticket_answer==Adding a reply to the request
ticket.audit.activity.ticket_email==Send a message to email <strong>":email"</strong>
ticket.audit.activity.ticket_email_bcc==Email BCC to <strong>":email"</strong>
ticket.audit.activity.status_update==Change request status <strong>":status"</strong>
ticket.audit.activity.status_update_from_to==Changing request status from <strong>":from"</strong> to <strong>":to"</strong>
ticket.audit.activity.type_update==Change request type into <strong>":type"</strong>
ticket.audit.activity.type_update_from_to==Changing request type from <strong>":from"</strong> to <strong>":to"</strong>
ticket.audit.activity.owner_update==Changing a request assignee to <strong>":owner"</strong>
ticket.audit.activity.owner_update_from_to==Changing a request assignee from <strong>":from"</strong> to <strong>":to"</strong>
ticket.audit.activity.department_update==Change request department into <strong>":depart"</strong>
ticket.audit.activity.department_update_from_to==Changing department type from <strong>":from"</strong> to <strong>":to"</strong>
ticket.audit.activity.priority_update==Change request priority into <strong>":priority"</strong>
ticket.audit.activity.priority_update_from_to==Changing request priority from <strong>":from"</strong> to <strong>":to"</strong>
ticket.audit.activity.post_edit==Edit request reply number <strong>#:post_number</strong>
ticket.audit.activity.post_delete==Delete reply within the request
ticket.audit.activity.freeze_date==Freeze a request until <strong>":date"</strong>
ticket.audit.activity.defrost==Freeze a request
ticket.audit.activity.frost==Freeze a request until the first reply is received
ticket.audit.activity.no-owner==Unassigned
ticket.audit.activity.ticket_equipment_add==Adding an equipment <strong>":equipment"</strong>
ticket.audit.activity.ticket_equipment_delete==Removing an equipment <strong>":equipment"</strong>
ticket.audit.activity.add_tag==Adding a mark <strong>":tag"</strong>
ticket.audit.activity.delete_tag==Removing a mark <strong>":tag"</strong>
ticket.audit.activity.comment_created==Adding an internal note
ticket.audit.activity.comment_edited==Editing of internal note in request <strong>#:comment_id</strong>
ticket.audit.activity.comment_deleted==Removing an internal note
ticket.audit.activity.create_satisfaction==Adding a feedback comment
ticket.audit.activity.request_satisfaction==Sending a letter to require an assessment of the result performance of the request
ticket.audit.activity.ticket_unlink==Unlink the request from the main request <strong>":unique_id"</strong>
ticket.audit.activity.sub_ticket_unlink==Unlink sub-request <strong>":unique_id"</strong> from current request
ticket.audit.activity.sub_ticket_create==Create sub-request <strong>":unique_id"</strong> from current request
ticket.audit.activity.ticket_rule==Apply dispatcher rule <strong>":ticket_rule"</strong>
ticket.audit.activity.ticket_restore==Restore a request
ticket.audit.activity.custom_field_update==Update field value <strong>":field_name"</strong> from <strong>":from"</strong> to <strong>":to"</strong>
ticket.audit.activity.custom_field_delete==Delete request field <strong>":field_name"</strong>
ticket.audit.activity.custom_field_insert==Add request field <strong>":field_name"</strong>
ticket.audit.activity.launch_macro==Macro completed <strong>":macro"</strong>
ticket.audit.activity.ticket_lock==Lock request for editing
ticket.audit.activity.ticket_unlock==Unlock request for editing
ticket.audit.activity.email_viewed==Email from <strong>":post_date"</strong> has been read by end user
ticket.audit.activity.ticket_add_to_spam==Sent to spam
ticket.audit.activity.omnichannel_lock==Channel closed
ticket.audit.activity.omnichannel_delivered==Reply successfully sent to the channel
ticket.audit.activity.omnichannel_declined==Reply has been declined
ticket.audit.activity.company_created==Company <strong>":company"</strong> has been created from the first reply
ticket.audit.activity.user_created==User <strong>":user"</strong> has been created from the first reply
ticket.audit.activity.file_deleted==File <strong>":file"</strong> has been deleted
ticket.audit.activity.sla_overdue==SLA breach
ticket.audit.activity.ticket_add_to_archive==Add a request to the archive
ticket.audit.activity.ticket_remove_from_archive==Restore request from the archive
ticket.audit.activity.email_subject_update==Update the latest email subject line: <strong>":subject"</strong>
ticket.audit.activity.post_like_add==Rate :value post <strong>#:num</strong>
ticket.audit.activity.post_like_remove==Delete rating :value from the post <strong>#:num</strong>
ticket.audit.activity.comment_like_add==Rate :value comment <strong>#:num</strong>
ticket.audit.activity.comment_like_remove==Rating deleted :value from the comment <strong>#:num</strong>
ticket.audit.activity.change_owner_by_group_and_status_failed_max_tickets==Could not distribute the request, reached a limit on requests for agent
ticket.audit.activity.change_owner_by_group_and_status_failed_status==Could not distribute the request, there are no agents with the specified status
ticket.audit.activity.change_owner_by_group_and_status_failed_limit==Distribution limit reached. Failed to distribute the request within 1 hour
ticket.audit.activity.ticket_trash==Delete request forever
ticket.audit.activity.ticket_answer_chat==Add reply to the chat
ticket.audit.activity.ticket_email_error==Error sending email <strong>":email"</strong>, check the settings and the outgoing mail log
ticket.audit.activity.ticket_email_bcc_error==Error sending BCC <strong>":email"</strong>, check the settings and the outgoing mail log
ticket.audit.activity.custom_field_button==Use button <strong>":button_name"</strong>
ticket.audit.activity.custom_field_multi_button==Use button <strong>":button_name"</strong> with value <strong>":value"</strong>
ticket.audit.activity.custom_field_file_delete==Delete field file <strong>":field"</strong>
ticket.audit.activity.custom_field_file_upload==Upload field file <strong>":field"</strong>
ticket.audit.activity.ticket_trash_with_id==Delete request <strong>":unique_id"</strong> forever
ticket.audit.activity.change_owner_by_group_and_status_failed_time_interval_tickets==Failed to assign the request, does not match the specified distribution interval
ticket.audit.activity.add_vote_satisfaction==Adding a feedback <strong>":vote"</strong>
ticket.audit.activity.bot_connected==Bot connected
ticket.audit.activity.bot_disconnected==Bot disconnected
ticket.audit.activity.bot_init_failed_ticket_closed==Bot connected, request is closed
ticket.audit.activity.bot_init_failed_omnichannel_locked==Bot connection error, channel is closed
ticket.audit.activity.bot_init_failed_ticket_locked==Bot connection error, request is blocked
ticket.audit.activity.bot_answer_failed_ticket_closed==Bot response error, request is closed
ticket.audit.activity.bot_answer_failed_omnichannel_locked==Bot response error, channel is closed
ticket.audit.activity.bot_answer_failed_ticket_locked==Bot response error, request is blocked
ticket.audit.activity.bot_state_from_to==Changing the state of the bot from <strong>":from"</strong> to <strong>":to"</strong>
ticket.audit.activity.ticket_sla_update_close==Change SLA for Execution
ticket.audit.activity.ticket_sla_update_with_time_close==Change SLA for completion, new due date <strong>":sla"</strong>
ticket.audit.activity.sub_ticket_link==Link sub-ticket <strong>":unique_id"</strong> to this ticket
ticket.audit.activity.parent_ticket_link==Link ticket to parent ticket <strong>":unique_id"</strong>
ticket.audit.activity.sla_close==Violated SLA for execution
ticket.audit.activity.sla_first_staff_reply_reached==SLA violated on agent's first response
ticket.audit.activity.sla_periodic_staff_reply_reached==SLA violated on agent's response after client response
ticket.audit.activity.sla_policy_update==Change plan SLA to <strong>":name"</strong>
ticket.audit.activity.delete_satisfaction==Delete rating
ticket.audit.activity.stop_bot==Stop bot
ticket.audit.activity.call_staff==Call an agent
ticket.audit.activity.no_bot_activity==Bot inactivity
ticket.audit.activity.plugin_execution==Запуск плагина <strong>":name"</strong>
ticket.audit.user-log.send_status==Send status
ticket.audit.user-log.freeze_date==Freeze until date
ticket.audit.user-log.ticket_union==Merge requests
ticket.audit.user-log.ticket_view==View request
ticket.audit.user-log.ticket_create==Create request
ticket.audit.user-log.ticket_rename==Rename request
ticket.audit.user-log.ticket_user_update==Change request author
ticket.audit.user-log.ticket_close==Close request
ticket.audit.user-log.ticket_delete==Delete request
ticket.audit.user-log.post_edit==Edit reply
ticket.audit.user-log.status_update==Update request status
ticket.audit.user-log.ticket_answer==Add reply to the request
ticket.audit.user-log.priority_update==Change request priority
ticket.audit.user-log.type_update==Change request type
ticket.audit.user-log.owner_update==Change request assignee
ticket.audit.user-log.department_update==Change request department
ticket.audit.user-log.post_delete==Delete reply
ticket.audit.user-log.ticket_bill_create==Add time spent
ticket.audit.user-log.ticket_bill_delete==Delete time spent
ticket.audit.user-log.ticket_equipment_delete==Remove equipment
ticket.audit.user-log.ticket_equipment_add==Add equipment
ticket.audit.user-log.add_tag==Add tag
ticket.audit.user-log.delete_tag==Delete tag
ticket.audit.user-log.comment_created==Add an internal note to the request
ticket.audit.user-log.comment_edited==Internal note editing
ticket.audit.user-log.comment_deleted==Delete an internal note from the request
ticket.audit.user-log.request_satisfaction==request customer satisfaction rating
ticket.audit.user-log.sub_ticket_create==Create sub-request
ticket.audit.user-log.ticket_restore==Recover request
ticket.audit.user-log.custom_field_update==Change a request field
ticket.audit.user-log.custom_field_delete==Delete a request field
ticket.audit.user-log.custom_field_insert==Add a request field
ticket.audit.user-log.launch_macro==Use macro
ticket.audit.user-log.ticket_lock==Lock a request
ticket.audit.user-log.ticket_add_to_spam==Add to spam
ticket.audit.user-log.ticket_email_bcc==Send BCC
ticket.audit.user-log.ticket_email==Send email
ticket.audit.user-log.ticket_trash==Delete request forever
ticket.audit.user-log.ticket_answer_chat==Add a reply to the chat
ticket.audit.user-log.ticket_sla_update_close==Change SLA for execution
ticket.audit.user-log.parent_ticket_link==Link to parent ticket
ticket.audit.user-log.sub_ticket_unlink==Unlink sub-ticket
ticket.audit.user-log.sub_ticket_link==Sub-ticket link
ticket.comment.comment-text==Internal note
ticket.comment.visibility==Visibility
ticket.comment.staff==Agent
ticket.comment.client==End user
ticket.comment.show-comments==Show all internal notes
ticket.comment.hide-comments==Hide internal notes
ticket.comment.partner==For partner
ticket.comment.send-to==Send
ticket.comment.add==Add an internal note
ticket.comment.check-depart==Make sure the department is correct! Request department: :department
ticket.comment.jira==Jira
ticket.comment.jira-create-issue==Create a task
ticket.comment.jira-create-comment==Create an internal note
ticket.comment.jira-delivered==Internal note has been delivered to Jira
ticket.comment.jira-received==Created from a reply in Jira
ticket.comment.jira-errors==Jira errors
ticket.comment.jira-no-type==Not specified
ticket.create-user.heading==Add a user
ticket.create-user.hints.password==If the fields are left blank, then the password will automatically be generated
ticket.create-user.hints.organiz==If a company doesn't exist, it will be created automatically
ticket.create-user.errors.name==The field "Name" is mandatory
ticket.create-user.errors.email==The field "Email"is mandatory
ticket.create-user.errors.unique-email==The entered e-mail is in use, try to enter another one
ticket.create-user.errors.email-format==Invalid e-mail format, example: support@yourdomain.com
ticket.create-user.alert.success==Your account has been successfully created!
ticket.ticket-billing.spend==Time spent
ticket.ticket-billing.bill==Paid time
ticket.ticket-billing.table.work-date==Date of work
ticket.ticket-billing.table.staff==Agent
ticket.ticket-billing.table.spend==Time spent
ticket.ticket-billing.table.bill==Paid time
ticket.ticket-billing.date-created==Creation date
ticket.ticket-billing.bill-add==Add agent
ticket.ticket-billing.actions.change-depart==Change a department
ticket.ticket-billing.actions.change-priority==Change a priority
ticket.ticket-billing.actions.change-status==Change a status
ticket.ticket-billing.actions.change-type==Change a type
ticket.ticket-billing.actions.change-owner==Change an assignee
ticket.ticket-billing.actions.change-title==Change a title
ticket.ticket-billing.actions.create-post==Create a post
ticket.ticket-billing.actions.change-sla==Change SLA
ticket.ticket-billing.actions.send-status==Send status
ticket.ticket-billing.actions.lock-ticket==Lock/Unlock a request
ticket.ticket-billing.actions.run-macros==Run macro
ticket.ticket-billing.actions.create-comment==Add an internal note
ticket.ticket-billing.actions.freeze-ticket==Freeze/Unfreeze a request
ticket.ticket-billing.actions.delete-ticket==Delete a request
ticket.ticket-billing.actions.request-satisfaction==Send evaluation request
ticket.ticket-billing.actions.change-custom-field==Change :field
ticket.ticket-billing.actions.create-tag==Adding a tag
ticket.ticket-billing.actions.delete-tag==Deleting a tag
ticket.ticket-billing.actions.tag-added==Adding a tag
ticket.ticket-billing.actions.tag-deleted==Removal of tag
ticket.ticket-billing.actions.status-updated==Conversion of status
ticket.ticket-billing.actions.priority-updated==Change of priority
ticket.ticket-billing.actions.type-updated==Change of type
ticket.ticket-billing.actions.department-updated==Change the Department
ticket.ticket-billing.actions.owner-updated==Change the assignee
ticket.ticket-billing.actions.title-updated==Change the title the of request
ticket.ticket-billing.actions.status-sent==Send status
ticket.ticket-billing.actions.rate-request-sent==Evaluation request
ticket.ticket-billing.actions.sla-updated==Change of SLA
ticket.ticket-billing.actions.ticket-deleted==Delete a request
ticket.ticket-billing.actions.ticket-locked==Blocking/unlocking the request
ticket.ticket-billing.actions.macro-launched==Starting a macro
ticket.ticket-billing.actions.post-added==Adding a reply
ticket.ticket-billing.actions.comment-added==Adding an internal note
ticket.ticket-equipments.table.equipment==Equipment
ticket.ticket-equipments.table.article==Article
ticket.ticket-equipments.table.serial==S/N
ticket.ticket-equipments.table.text==Description
ticket.ticket-equipments.choose==Equipment selection
ticket.ticket-files.table.date-uploaded==Download date
ticket.ticket-files.table.uploader==Downloaded
ticket.ticket-files.table.file==File
ticket.ticket-files.download-zip==Download selected files
ticket.ticket-files.nothing-found==The request doesn't contain any attached files
ticket.ticket-user-edit.creator==Requester
ticket.ticket-user-edit.change==Change a requester to
ticket.ticket-sidebar.actions.cancel==Cancel
ticket.ticket-sidebar.actions.restore==Recover
ticket.ticket-sidebar.actions.answer==Reply
ticket.ticket-sidebar.actions.take==Take it
ticket.ticket-sidebar.actions.comment==Internal note
ticket.ticket-sidebar.actions.close==Close
ticket.ticket-sidebar.actions.sla==SLA
ticket.ticket-sidebar.actions.defrost==Unfreeze
ticket.ticket-sidebar.actions.freeze==Freeze
ticket.ticket-sidebar.actions.all-files==All files
ticket.ticket-sidebar.actions.union==Merge
ticket.ticket-sidebar.actions.delete==Delete
ticket.ticket-sidebar.actions.delete-forever==Delete forever
ticket.ticket-sidebar.actions.print-template==Printout
ticket.ticket-sidebar.actions.ticket-unlink==Unlink
ticket.ticket-sidebar.actions.main-ticket==Main
ticket.ticket-sidebar.actions.user-card==User card
ticket.ticket-sidebar.actions.macros==Macros
ticket.ticket-sidebar.actions.sla_left==SLA (min)
ticket.ticket-sidebar.actions.source==Source
ticket.ticket-sidebar.actions.export-template==Export request
ticket.ticket-sidebar.hints.restore==Restore request
ticket.ticket-sidebar.hints.close==Close request
ticket.ticket-sidebar.hints.sla==Implementation plan of SLA
ticket.ticket-sidebar.hints.freeze==Request is frozen until <strong>:date</strong>
ticket.ticket-sidebar.hints.freeze-date-time==Request frozen until: <br /><strong>:date</strong>
ticket.ticket-sidebar.hints.ticket-freeze==When a field is blank `Dates`, a request will be unfrozen when requested or by receiving a reply within it.
ticket.ticket-sidebar.hints.union==Merge a request with a specified one
ticket.ticket-sidebar.hints.delete==Delete request
ticket.ticket-sidebar.hints.delete-forever==Delete request forever
ticket.ticket-sidebar.hints.main-ticket==Main request
ticket.ticket-sidebar.button.create-template==Add a printout
ticket.ticket-sidebar.button.print-template==Generate
ticket.ticket-sidebar.button.launch-macro==Run macro
ticket.ticket-sidebar.button.export-template==Add export template
ticket.ticket-sidebar.placeholders.date==Date and time
ticket.ticket-sidebar.alert.ticket-unlink==Do you want to unlink the request from main request?
ticket.notify.new-tickets-qty==New requests:
ticket.notify.ticket-list==Go to the request list...
ticket.notify.new-post==New post in the request
ticket.notify.new-comment==New internal note in the request
ticket.notify.owner==You have been appointed as a request assignee
ticket.notify.mention==You were mentioned in the request
ticket.notify.new-ticket==New request
ticket.sla.answer==We will reply to your request within
ticket.sla.overdue==The time limit of this request has been exceeded
ticket.new-post-notify.new-post==New reply within the request
ticket.new-post-notify.new-post-desc==Full content of the reply
ticket.new-post-notify.submit==Add your reply
ticket.new-post-notify.cancel==Cancel
ticket.satisfaction.heading==Rate the quality of service
ticket.satisfaction.comment==Leave your comment
ticket.satisfaction.placeholders.comment==Your comment
ticket.satisfaction.alert.send-request==Do you want to send a feedback request to the requester?
ticket.satisfaction.alert.success==Your request has been successfully submitted!
ticket.satisfaction.alert.vote-like-success==Thank you for your positive feedback.<br /> We value your opinion and will continue to deliver the best customer service to our clients!
ticket.satisfaction.alert.vote-dislike-success==Thank you for your feedback.<br /> We are sorry to hear that you are not satisfied by our service. We will take your feedback into consideration in order to improve our services!
ticket.satisfaction.alert.comment-lenght==Comment's size is too large!
ticket.satisfaction.button.submit==Leave feedback
ticket.satisfaction.button.send==Leave feedback
ticket.satisfaction.hint.comment==End user comment
ticket.satisfaction.hint.your-comment==Your comment
ticket.satisfaction.hint.comment-lenght==up to :limit symbols
ticket.satisfaction.email.subject==Value our work
ticket.satisfaction.success.heading==Thanks for your feedback!
ticket.satisfaction.success.like-msg==We value your opinion and will continue to deliver the best customer service to our clients!
ticket.satisfaction.success.dislike-msg==We are sorry to hear that you are not satisfied by our service. We will take your feedback into consideration in order to improve our services!
ticket.mass-actions.owner==Select a request assignee
ticket.mass-actions.group==Group Actions
ticket.mass-actions.union==Merge
ticket.mass-actions.take==Take
ticket.mass-actions.close==Close
ticket.mass-actions.delete==Delete
ticket.mass-actions.spam==Spam
ticket.mass-actions.delete-forever==Delete forever
ticket.mass-actions.restore==Restore
ticket.mass-actions.answer==Add a reply to all the selected requests:
ticket.mass-actions.union-tickets==Merge requests
ticket.mass-actions.alert.owner==Take requests?
ticket.mass-actions.alert.close==Do you want to close the selected requests?
ticket.mass-actions.alert.delete==Do you want to remove the selected requests?
ticket.mass-actions.alert.delete-forever==Do you want to remove the selected requests forever?
ticket.mass-actions.alert.restore==Recover the selected requests?
ticket.mass-actions.alert.spam==Do you really want to delete requests and block a user?
ticket.mass-actions.owner-form.owner==Change a request assignee
ticket.mass-actions.dont-change==Don't change
ticket.mass-actions.hint.mark-as-main==Merge with this request
ticket.mass-actions.hint.delete-from-list==Delete from list
ticket.mass-actions.hint.add-to-list==Add to list
ticket.mass-actions.hint.spam==Delete request and block user
ticket.mass-actions.hint.tags-comma-separated==Tags (comma-separated)
ticket.mass-actions.button.merge==Merge
ticket.mass-actions.button.merge-and-redirect==Merge and redirect
ticket.mass-actions.error.ticket-disabled==Actions on the above requests have not been taken
Unblock requests: :ticket_list.
ticket.mass-actions.error.ticket-status-cf-req==The change of status in these requests has been cancelled.
Fill in the mandatory fields in the request: :ticket_list
ticket.mass-actions.comment==Update internal note field (internal notes):
ticket.omnichannel.closed-channel-0==Conversation has been finished, after adding a reply a new request will be created.
ticket.omnichannel.closed-channel-1==Conversation has been finished, a new reply will be added into request: <a href=":ticket_url" target="_blank" rel="noreferrer noopener">:unique_id</a>.
ticket.omnichannel.related-tickets==Related request: :ticket_list.
ticket.omnichannel.new-ticket-text==The channel is reopened
ticket.omnichannel.tlgrm.private-title==Telegram personal message
ticket.omnichannel.tlgrm.group-title==Telegram group chat
ticket.omnichannel.tlgrm.supergroup-title==Telegram supergroup chat
ticket.omnichannel.tlgrm.channel-title==Telegram channel
ticket.omnichannel.tlgrm.group==Group chat
ticket.omnichannel.tlgrm.supergroup==Supergroup chat
ticket.omnichannel.tlgrm.channel==Channel
ticket.omnichannel.vk.message-title==VKontakte personal message
ticket.omnichannel.vk.post-title==VKontakte post on the wall
ticket.omnichannel.vk.post==Post on the wall
ticket.omnichannel.vk.photo-title==Photo in the VK group
ticket.omnichannel.vk.photo==Photo in the group
ticket.omnichannel.vk.video-title==Video in the VK group
ticket.omnichannel.vk.video==Video in the group
ticket.omnichannel.vk.audio-title==Audio in the VK group
ticket.omnichannel.vk.audio==Audio in the group
ticket.omnichannel.vk.topic-title==Discussion in the VK group
ticket.omnichannel.vk.topic==Discussion in the group
ticket.omnichannel.vk.item-title==Item in the VK group
ticket.omnichannel.vk.item==Item in group
ticket.omnichannel.vk.gmessage-title==VK Conversation
ticket.omnichannel.fb.message-title==Facebook personal message
ticket.omnichannel.fb.post-title==Facebook post on the wall
ticket.omnichannel.fb.post==Post on the wall
ticket.omnichannel.viber.message-title==Viber personal message
ticket.omnichannel.ok.message-title==Odnoklassniki personal message
ticket.omnichannel.caiwhatsapp.message-title==WhatsApp personal message
ticket.omnichannel.caiwhatsapp.group-title==Group chat WhatsApp
ticket.omnichannel.caiwhatsapp.group==Group chat
ticket.omnichannel.ibbwhatsapp.message-title==WhatsApp Business personal message
ticket.omnichannel.chat.private==Personal message
ticket.omnichannel.mfmswhatsapp.message-title==Personal message WhatsApp Business mfms
ticket.omnichannel.template-sended==Channel template has sent
ticket.omnichannel.vonagewhatsapp.message-title==Personal message WhatsApp Business Vonage
ticket.omnichannel.i2crmwhatsapp.message-title==Personal message WhatsApp Business i2crm
ticket.omnichannel.i2crminstdir.message-title==Personal message Instagram Direct i2crm
ticket.omnichannel.i2crminstcom.post-title==Post Instagram comments i2crm
ticket.omnichannel.i2crminstcom.post==Post Instagram comments
ticket.omnichannel.ig.message-title==Instagram Direct
ticket.omnichannel.ig.post-title==Instagram Post
ticket.omnichannel.ig.post==Post on the wall
ticket.omnichannel.caiwhatsappb.message-title==WhatsApp message
ticket.omnichannel.caiwhatsappb.group-title==WhatsApp group
ticket.omnichannel.caiwhatsappb.group==Group chat
ticket.omnichannel.gawhatsapp.message-title==WhatsApp message
ticket.omnichannel.gawhatsapp.group-title==WhatsApp chat group
ticket.omnichannel.gawhatsapp.group==Group Chat
ticket.omnichannel.i2crmwhatsappno.message-title==WhatsApp i2crm message
ticket.omnichannel.chatapponlinetg.private-title==Telegram private message
ticket.omnichannel.chatapponlinetg.group-title==Telegram group chat
ticket.omnichannel.chatapponlinetg.group==Group Chat
ticket.omnichannel.chatapponlinetg.megagroup-title==Telegram Super Group Chat
ticket.omnichannel.chatapponlinetg.megagroup==Super Group Chat
ticket.omnichannel.chatapponlinetg.channel-title==Telegram channel
ticket.omnichannel.chatapponlinetg.channel==Channel
ticket.omnichannel.chatapponlinetg.bot-title==Private message from Telegram bot
ticket.omnichannel.chatapponlinetg.bot==Private message from bot
ticket.omnichannel.actions.new-chat-title==New chat title: :title.
ticket.omnichannel.avito.message-title==Personal message Avito
ticket.omnichannel.rocketdata.review-title==Review RocketData
ticket.omnichannel.max.dialog-title==Private message MAX
ticket.omnichannel.max.chat-title==Group chat MAX
ticket.omnichannel.max.dialog==Private message
ticket.omnichannel.max.chat==Group chat
ticket.omnichannel.max.channel-title==Канал MAX
ticket.omnichannel.max.channel==Канал
ticket.omnichannel.yamessenger.private-title==Private message Yandex Messenger
ticket.omnichannel.yamessenger.group-title==Group chat Yandex Messenger
ticket.omnichannel.yamessenger.private==Private message
ticket.omnichannel.yamessenger.group==Group chat
ticket.omnichannel.yamessenger.channel-title==Yandex Messenger channel
ticket.omnichannel.yamessenger.channel==Channel
ticket.omnichannel.gamax.message-title==Личное сообщение MAX Green API
ticket.omnichannel.gamax.group-title==Групповой чат MAX Green API
ticket.omnichannel.gamax.group==Групповой чат
ticket.omnichannel.i2crmmax.message-title==Личное сообщение MAX i2crm
ticket.jira-issue-init.ticket-id==Request ID
ticket.jira-issue-init.status==Status
ticket.jira-issue-init.priority==Priority
ticket.jira-issue-init.client==End user
ticket.jira-issue-init.client-email==End user’s email
ticket.filter.headings.list==Views list
ticket.filter.headings.create==Create a view
ticket.filter.headings.edit==Edit view
ticket.filter.form.name==Name
ticket.filter.form.activity==Activity
ticket.filter.form.icon==Icon
ticket.filter.form.color==Colour
ticket.filter.form.strip==Separator
ticket.filter.form.sort-direction-asc==Ascending
ticket.filter.form.sort-direction-desc==Descending
ticket.filter.form.sort==Force Sort
ticket.filter.form.type==View Type
ticket.filter.form.personal==Personal
ticket.filter.form.global==Global
ticket.filter.form.client==End user
ticket.filter.form.ticket==Request
ticket.filter.form.date-and-time==Date and time
ticket.filter.form.and==and
ticket.filter.form.or==or
ticket.filter.form.conditions==Conditions
ticket.filter.form.operator==Operator
ticket.filter.form.custom_fields==Individual request fields
ticket.filter.form.groups==Permissions by group
ticket.filter.form.pid==Parent view
ticket.filter.form.copy==Copy
ticket.filter.form.preview==Request view Result
ticket.filter.form.total-found==Total found
ticket.filter.form.no-tickets==No requests
ticket.filter.form.nothing-found==No requests found
ticket.filter.form.check-conditions==Check if the view conditions and permissions for groups are correct
ticket.filter.form.show-customization==Advanced settings
ticket.filter.form.hide-zero==Hide view when it has 0 requests
ticket.filter.form.system==General view
ticket.filter.buttons.create==Create a view
ticket.filter.buttons.save==Save
ticket.filter.buttons.condition==condition
ticket.filter.buttons.conditions==conditions
ticket.filter.buttons.confirm==Confirm
ticket.filter.buttons.cancel==Cancel
ticket.filter.buttons.check-all==Select all
ticket.filter.buttons.preview==Save and view filtered requests
ticket.filter.buttons.yes==Yes
ticket.filter.buttons.no==No
ticket.filter.hints.sort==Setting this option will disable the ability to sort requests in the list.
ticket.filter.hints.global==This view will be available to everyone who is in the specified groups of agents below
ticket.filter.hints.client==This view will be available to everyone who is in the specified customer groups below
ticket.filter.hints.system==All users of the selected view have access to the general view
ticket.filter.placeholders.sort-direction==Direction
ticket.filter.placeholders.sort-column==Column
ticket.filter.placeholders.date==Date
ticket.filter.placeholders.minutes==Minutes
ticket.filter.placeholders.days==Days
ticket.filter.placeholders.hours==Hours
ticket.filter.conditions.email==Requester's email
ticket.filter.conditions.subject==Request subject
ticket.filter.conditions.desc==Request content
ticket.filter.conditions.organiz==Requester's company
ticket.filter.conditions.subject_desc==Request subject or content
ticket.filter.conditions.fullname==Requester's full name
ticket.filter.conditions.depart==Department
ticket.filter.conditions.owner==Request assignee
ticket.filter.conditions.type==Request type
ticket.filter.conditions.status==Request status
ticket.filter.conditions.priority==Request priority
ticket.filter.conditions.created==Date when created
ticket.filter.conditions.updated==Date when changed
ticket.filter.conditions.ticket-type==Request received
ticket.filter.conditions.ticket-source==Request source
ticket.filter.conditions.created-today==Created today
ticket.filter.conditions.created-yesterday==Created yesterday
ticket.filter.conditions.created-last-days==Created in a period of N days
ticket.filter.conditions.created-before-days==Created before a period of N days
ticket.filter.conditions.updated-today==Updated today
ticket.filter.conditions.updated-yesterday==Updated yesterday
ticket.filter.conditions.updated-last-days==Changed in a period of N days
ticket.filter.conditions.updated-before-days==Changed before a period of N days
ticket.filter.conditions.freeze==Frozen
ticket.filter.conditions.freeze-period==Request will unfreeze within N days
ticket.filter.conditions.freeze-last-days==Request will unfreeze after N days
ticket.filter.conditions.unfreeze==Not freezed
ticket.filter.conditions.comment==Request has an internal note
ticket.filter.conditions.jira-related-flag==Request has a linked tasks in Jira
ticket.filter.conditions.last-activity==Time since last activity
ticket.filter.conditions.rate==Rate
ticket.filter.conditions.freeze-condition==Freeze a request
ticket.filter.conditions.trash-condition==Request condition
ticket.filter.conditions.trash==Deleted to trash
ticket.filter.conditions.live==Not deleted
ticket.filter.conditions.follow==Under control
ticket.filter.conditions.ticket_created_by_current_user==Created by current user
ticket.filter.conditions.tags==Tags
ticket.filter.conditions.ticket_lock==Request lock
ticket.filter.conditions.locked==Locked
ticket.filter.conditions.not_locked==Not locked
ticket.filter.conditions.post_count==Number of posts
ticket.filter.conditions.comment_count==Number of internal notes
ticket.filter.conditions.subticket==Sub-request
ticket.filter.conditions.yes==Yes
ticket.filter.conditions.no==No
ticket.filter.conditions.initiator==Requester
ticket.filter.conditions.sla-close==SLA remaining time to complete
ticket.filter.conditions.sla-overdue-close==SLA due date exceeded
ticket.filter.conditions.sla-isset==SLA is set
ticket.filter.conditions.created-current-month==Created in the current month
ticket.filter.conditions.created-last-month==Created last month
ticket.filter.conditions.updated-current-month==Updated in current month
ticket.filter.conditions.updated-last-month==Updated last month
ticket.filter.conditions.sla-closest==Remaining time of the nearest SLA
ticket.filter.conditions.cf-date-relative==relative date
ticket.filter.conditions.cf-date-period==for a period of N days
ticket.filter.confirm.filter-type-change-heading==Change view type
ticket.filter.confirm.filter-type-change-text==Conditions depend on the view type, configure them again?
ticket.filter.confirm.delete-filter-heading==Delete view
ticket.filter.confirm.delete-filter-text==One view will be deleted
ticket.filter.confirm.delete-filter-text-child==One view will be deleted along with :child child views
ticket.filter.eq.equal==Equal
ticket.filter.eq.not_equal==Not equal
ticket.filter.eq.consist==Contains
ticket.filter.eq.not_consist==Doesn't contain
ticket.filter.eq.greater==More or equal
ticket.filter.eq.less==Less or equal
ticket.filter.eq.from==from
ticket.filter.eq.to==to
ticket.filter.eq.up-to==up to
ticket.filter.rates.like==Positive
ticket.filter.rates.dislike==Negative
ticket.filter.rates.none==Not rated
ticket.filter.rates.neutral==Neutral
ticket.filter.errors.fill-name==Add a name of view
ticket.filter.errors.filter-not-found==View not found!
ticket.filter.list.name==Name
ticket.filter.list.nn==Order
ticket.filter.list.filter-type==View type
ticket.filter.list.activity==Activity
ticket.filter.list.personal==Personal
ticket.filter.list.global==Global
ticket.filter.list.client==End user view
ticket.filter.messages.filter-created==View created
ticket.filter.messages.filter-deleted==View deleted
ticket.filter.messages.filter-copied==View copied
ticket.filter.messages.filter-edited==View updated
ticket.filter.condition-values.current-user==Current user
ticket.filter.condition-values.without-value==No value
ticket.filter.condition-values.bot==Bot
ticket.sidebar-filters.buttons.filters==Views settings
ticket.sidebar-filters.buttons.create-ticket==Create a request
ticket.sidebar-filters.buttons.search-results==Search results
ticket.sidebar-filters.buttons.to-archive==Go to archive
ticket.sidebar-filters.buttons.from-archive==Back from archive
ticket.sidebar-filters.buttons.clear-tags==Remove tags
ticket.sidebar-filters.buttons.load-more-filters==More filters
ticket.sidebar-filters.headings.online==Online
ticket.sidebar-filters.headings.ticket-creation==Request creation
ticket.sidebar-filters.headings.tags==Метки
ticket.sidebar-filters.headings.filters==Фильтры
ticket.sidebar-filters.placeholders.tags==Найти метку
ticket.topbar.actions.group-actions==Bulk Actions
ticket.topbar.actions.union==Merge
ticket.topbar.actions.take==Take
ticket.topbar.actions.close==Close
ticket.topbar.actions.delete==Delete
ticket.topbar.actions.spam==Spam
ticket.topbar.confirm.take.heading==Take Requests
ticket.topbar.confirm.take.text==You will be assigned to the selected requests
ticket.topbar.confirm.spam.heading==Mark as spam
ticket.topbar.confirm.spam.text==Selected requests will be deleted but their requesters will be blocked
ticket.topbar.confirm.delete.heading==Delete requests
ticket.topbar.confirm.delete.text==Selected requests will be deleted
ticket.topbar.confirm.close.heading==Close requests
ticket.topbar.confirm.close.text==Selected requests will be marked as "Solved"
ticket.topbar.confirm.restore.heading==Restore requests
ticket.topbar.confirm.restore.text==Restore selected requests?
ticket.topbar.confirm.lock.heading==Block requests
ticket.topbar.confirm.lock.text==Block selected requests?
ticket.topbar.confirm.unlock.heading==Unblock requests
ticket.topbar.confirm.unlock.text==Unlock the selected applications?
ticket.topbar.confirm.sub-tickets.link-to-parent==Link ticket to selected ticket?
ticket.topbar.buttons.cancel==Cancel
ticket.topbar.buttons.confirm==Confirm
ticket.topbar.buttons.union==Merge
ticket.topbar.buttons.union-and-redirect==Merge and open request
ticket.topbar.placeholders.ticket-search==Search for requests
ticket.topbar.placeholders.no-changes==Без изменений
ticket.topbar.union.union-tickets==Merged requests
ticket.topbar.union.search-results==Search results
ticket.topbar.union.nothing-found==No requests found!
ticket.topbar.union.union-with==Merge requests into
ticket.topbar.sub-tickets.search-results==Search results
ticket.topbar.sub-tickets.nothing-found==No tickets found!
ticket.topbar.archive==Архив
ticket.list.d==D
ticket.list.m==m
ticket.list.h==h
ticket.list.s==s
ticket.list.no-tickets==No requests
ticket.list.yes==Yes
ticket.list.no==No
ticket.list.no-owner==Unassigned
ticket.list.status==Status
ticket.list.priority==Priority
ticket.list.ticket-watching==Currently reviewed by:
ticket.list.columns.heading.ticket-list-settings==Request list setting
ticket.list.columns.heading.columns==Columns
ticket.list.columns.heading.tickets-per-page==Requests per page
ticket.list.columns.heading.width==Width
ticket.list.columns.heading.name==Name
ticket.list.columns.heading.column==Колонка
ticket.list.columns.buttons.save==Save
ticket.list.columns.buttons.cancel==Cancel
ticket.list.columns.hints.width==If you set the column width to 0, the width will be calculated automatically
ticket.list.columns.placeholders.add-column==Добавить колонку
ticket.list.confirm.delete-ticket-heading==Delete request
ticket.list.confirm.delete-ticket-text==Delete request #:uniqueId?
ticket.list.confirm.delete-tickets-by-filter-heading==Delete requests using view
ticket.list.confirm.delete-tickets-by-filter-text==Delete up to 500 requests, using the current view?
ticket.list.buttons.cancel==Cancel
ticket.list.buttons.confirm==Confirm
ticket.list.buttons.close-all-tabs==Close all tabs
ticket.list.buttons.close-tabs==Close
ticket.list.buttons.no==No
ticket.list.buttons.yes==Yes
ticket.list.buttons.group-actions==Perform group actions
ticket.list.buttons.add-files==Attach files
ticket.list.buttons.group-actions-submit==Применить к :tickets заявкам
ticket.list.messages.ticket-deleted==Request deleted
ticket.list.messages.tickets-deleted==Request deleted
ticket.list.messages.ticket-priority-updated==Request priority changed
ticket.list.messages.ticket-type-updated==Request type changed
ticket.list.messages.ticket-status-updated==Request status changed
ticket.list.messages.ticket-owner-updated==Assignee changed
ticket.list.messages.tickets-updated==Requests updated
ticket.list.messages.ticket-status-error==Change of status in the specified requests has been cancelled.
Fill in the required fields in requets: :ticket_list
ticket.list.messages.ticket-error==Change of status in the specified requests has been cancelled.
Check the required fields and blocking in the requests: :ticket_list
ticket.list.messages.tickets-union==Requests have been merged
ticket.list.placeholders.ticket-search==Search by request
ticket.list.draft==Draft
ticket.list.advanced-search==Advanced Search
ticket.list.tooltips.advanced-search-limit==Search for replies and internal notes. Minimum 3 characters!
ticket.list.freeze==Freeze
ticket.detail.create-ticket.parent-ticket==Parent request
ticket.detail.create-ticket.child-ticket==Subticket
ticket.detail.ticket-user.buttons.add-client==Add an end user
ticket.detail.ticket-user.placeholders.search==End user search
ticket.detail.ticket-user.labels.client==Client
ticket.detail.ticket-user.labels.client-not-found==End user has not been found
ticket.detail.ticket-user.labels.searching==Search
ticket.detail.ticket-user.labels.phone==Phone
ticket.detail.ticket-user.labels.email==Email
ticket.detail.ticket-user.labels.contacts==Contacts
ticket.detail.ticket-user.labels.channel-contact==Communication channel
ticket.detail.ticket-user.messages.copied==Value ":value" copied
ticket.detail.kb-templates.search-template==Template Search
ticket.detail.kb-templates.language==Language
ticket.detail.kb-templates.main==Home
ticket.detail.kb-templates.not-found==No articles or categories available
ticket.detail.kb-templates.empty==No templates available
ticket.detail.jira.labels.create-issue==Create issue
ticket.detail.jira.labels.send-answer==Send reply
ticket.detail.jira.buttons.close==Close
ticket.detail.jira.buttons.send-to-jira==Send to Jira
ticket.detail.jira.placeholders.project==Choose a project
ticket.detail.jira.placeholders.issue==Choose an issue
ticket.detail.basic-fields.labels.department==Department
ticket.detail.basic-fields.labels.type==Type
ticket.detail.basic-fields.labels.owner==Assignee
ticket.detail.basic-fields.labels.priority==Priority
ticket.detail.basic-fields.labels.status==Status
ticket.detail.basic-fields.labels.tags==Tags
ticket.detail.basic-fields.labels.send-mail==Send mail
ticket.detail.basic-fields.labels.title==Subject
ticket.detail.basic-fields.labels.first-reply-from-user==First reply from end user
ticket.detail.basic-fields.labels.frozen==The request is frozen
ticket.detail.basic-fields.labels.freeze==Freeze request
ticket.detail.basic-fields.labels.sla-left==Time to SLA implementation
ticket.detail.basic-fields.labels.required==Required fields
ticket.detail.basic-fields.labels.next-sla-term==Next SLA in
ticket.detail.basic-fields.labels.next-sla-reached==SLA violated on
ticket.detail.basic-fields.labels.sla-close==SLA for completion
ticket.detail.basic-fields.labels.sla-reached==SLA violated
ticket.detail.basic-fields.buttons.create-ticket==Create a request
ticket.detail.basic-fields.buttons.create-child-ticket==Create a sub-request
ticket.detail.basic-fields.buttons.add-files==Attach the files
ticket.detail.basic-fields.buttons.confirm==Confirm
ticket.detail.basic-fields.buttons.cancel==Cancel
ticket.detail.basic-fields.buttons.take==pick up
ticket.detail.basic-fields.buttons.close==close
ticket.detail.basic-fields.buttons.upload==Upload
ticket.detail.basic-fields.buttons.download==Download
ticket.detail.basic-fields.buttons.delete==Delete
ticket.detail.basic-fields.buttons.change-status==Change status to ":status"
ticket.detail.basic-fields.tooltips.max-upload==Maximum file size
ticket.detail.basic-fields.errors.required==Required field!
ticket.detail.basic-fields.errors.number==Number only!
ticket.detail.basic-fields.errors.content==The content of the request is required!
ticket.detail.basic-fields.errors.title==Subject is required field!
ticket.detail.basic-fields.errors.description==Contents required field!
ticket.detail.basic-fields.errors.custom-field==":name" required field!
ticket.detail.basic-fields.errors.status==You do not have permission to set the status!
ticket.detail.basic-fields.errors.type==You do not have permission to set the type!
ticket.detail.basic-fields.errors.priority==You are not authorised to set priority!
ticket.detail.basic-fields.errors.sla==You do not have permission to set SLA!
ticket.detail.basic-fields.errors.tags==You do not have permission to set tags!
ticket.detail.basic-fields.errors.department==You do not have access to the specified department!
ticket.detail.basic-fields.errors.regex==Value doesn't match ":format"!
ticket.detail.basic-fields.errors.regex-no-patter==The value doesn't match the format!
ticket.detail.basic-fields.errors.custom-field-no-permissions==You do not have permission to edit the field ":name"
ticket.detail.basic-fields.errors.custom-fields-no-permissions==You do not have permission to edit the specified fields of the application
ticket.detail.basic-fields.errors.user-id==Пользователя не существует!
ticket.detail.basic-fields.errors.sla-format==Значение SLA не соответствует формату!
ticket.detail.basic-fields.errors.sla-min==Значение SLA не может быть ниже текущего времени!
ticket.detail.basic-fields.errors.owner-id==Исполнителя не существует!
ticket.detail.basic-fields.confirm.custom-button==Confirm clicking on the ":button"?
ticket.detail.basic-fields.confirm.custom-multi-button==Confirm clicking on the ":button" with the value ":value"?
ticket.detail.basic-fields.confirm.custom-field-file==Delete file ":field"?
ticket.detail.notifications.success==Changes have been made
ticket.detail.notifications.error==No changes made
ticket.detail.notifications.owner-update.success==Assignee changed
ticket.detail.notifications.owner-update.error==Failed to change Assignee, check permissions!
ticket.detail.notifications.department-update.success==Department changed
ticket.detail.notifications.department-update.error==Failed to change Department, check permissions!
ticket.detail.notifications.priority-update.success==Priority changed
ticket.detail.notifications.priority-update.error==Failed to change priority, check permissions!
ticket.detail.notifications.type-update.success==Type changed
ticket.detail.notifications.type-update.error==Failed to change type, check permissions!
ticket.detail.notifications.sla-update.success==SLA changed
ticket.detail.notifications.sla-update.error==Failed to change SLA, check permissions!
ticket.detail.notifications.sla-update.error-date==SLA cannot be equal or less than the current date!
ticket.detail.notifications.sla-update.wrong-date==SLA entered incorrectly!
ticket.detail.notifications.freeze-update.success==Request has been frozen
ticket.detail.notifications.freeze-update.error==The request has not been frozen, check the access rights!
ticket.detail.notifications.freeze-update.error-date==The freeze date cannot be equal to or less than the current date!
ticket.detail.notifications.freeze-update.wrong-date==The freeze date was entered incorrectly!
ticket.detail.notifications.status-update.success==Status changed
ticket.detail.notifications.status-update.error==The status has not been changed, check the access rights and whether the required fields are filled in to close the request!
ticket.detail.notifications.status-update.error-fields==The status has not been changed, check if the required fields are filled in to close the request!
ticket.detail.notifications.status-update.error-required-fields==The status has not been changed, check if the required fields are filled in to change the status of the request!
ticket.detail.notifications.tag-update.success==Tag added
ticket.detail.notifications.tag-update.error==No tag added, check permissions!
ticket.detail.notifications.title-update.success==Request name changed
ticket.detail.notifications.title-update.error==The request name has not been changed, check the access rights!
ticket.detail.notifications.title-update.error-empty==The request name cannot be empty!
ticket.detail.notifications.tag-delete.success==Tag deleted
ticket.detail.notifications.tag-delete.error==The tag has not been deleted, check the permissions!
ticket.detail.notifications.custom-field-update.success==":name" field changed
ticket.detail.notifications.custom-field-update.button==Clicking the ":name" button
ticket.detail.notifications.custom-field-update.multi-button==Clicking the ":name" button with the value ":value"
ticket.detail.notifications.custom-field-update.error==The ":name" field has not been changed, check the permissions!
ticket.detail.notifications.custom-field-update.error-type==The ":name" field has not been changed, check that the value and access rights are correct!
ticket.detail.notifications.user-update.success==Requester has been changed
ticket.detail.notifications.user-update.error==Requester has not been changed, check access rights!
ticket.detail.notifications.post-add.success==Reply has added
ticket.detail.notifications.post-add.error==No reply added, check your permissions!
ticket.detail.notifications.comment-add.success==Internal note added
ticket.detail.notifications.comment-add.error==No internal notes added, check permissions!
ticket.detail.notifications.post-update.success==Request reply changed
ticket.detail.notifications.post-update.error==Reply unchanged, check permissions!
ticket.detail.notifications.comment-update.success==Request internal note changed
ticket.detail.notifications.comment-update.error==Failed to change internal note, check permissions!
ticket.detail.notifications.post-delete.success==Request reply deleted
ticket.detail.notifications.post-delete.error==Reply not deleted, check access rights!
ticket.detail.notifications.comment-delete.success==Request internal note deleted
ticket.detail.notifications.comment-delete.error==Internal note not deleted, check access rights!
ticket.detail.notifications.status-send.success==Request status has sent
ticket.detail.notifications.status-send.error==Request status not sent, check access rights!
ticket.detail.notifications.rate-sent.success==Feedback request has sent
ticket.detail.notifications.file-upload.error==While downloading file ":name" an error has occurred. The download has been canceled.
ticket.detail.confirm.warning==Attention
ticket.detail.confirm.update-department.owner==Assignee <strong>":name" </strong> does not have access to the department <strong>":department" </strong> and will be changed to <strong>"Unassigned "</strong>
ticket.detail.confirm.update-department.add-fields==Fields to be added:
ticket.detail.confirm.update-department.delete-fields==Fields will be removed:
ticket.detail.title.labels.from==from
ticket.detail.title.buttons.change==change title
ticket.detail.title.buttons.save==save changes
ticket.detail.conversation.comment.changed==Modified
ticket.detail.conversation.post.changed==Modified
ticket.detail.conversation.post.email-not-viewed==Email NOT viewed
ticket.detail.conversation.post.email-viewed==Email viewed
ticket.detail.conversation.post.not-delivered==not delivered
ticket.detail.conversation.post.delivered==delivered
ticket.detail.conversation.post.to==Who
ticket.detail.conversation.post.from==From
ticket.detail.conversation.post.cc==Copy
ticket.detail.conversation.history.from==From
ticket.detail.conversation.history.current==Current
ticket.detail.conversation.history.buttons.show-previous==Show previous requests
ticket.detail.conversation.history.buttons.no-previous==No previous requests
ticket.detail.conversation.history.commenting==adding an internal note
ticket.detail.conversation.message-actions.confirm.delete.title==Delete message?
ticket.detail.conversation.message-actions.confirm.delete.confirm==Confirm
ticket.detail.conversation.message-actions.confirm.delete.cancel==Cancel
ticket.detail.conversation.buttons.edit==Edit
ticket.detail.conversation.buttons.quote==Quote
ticket.detail.conversation.buttons.create-subticket==Create sub-request
ticket.detail.conversation.buttons.create-ticket-from-post==Create request from reply
ticket.detail.conversation.buttons.delete==Delete
ticket.detail.conversation.buttons.quote-with-files==Quote with files
ticket.detail.conversation.buttons.user-mention==Mention a user
ticket.detail.conversation.buttons.reply-to-comment==Reply to comment
ticket.detail.conversation.buttons.reply-to-dm==Reply to comment on Instagram Direct
ticket.detail.conversation.buttons.create-ticket-from-comment==Create ticket from comment
ticket.detail.conversation.buttons.create-parent-ticket==Create parent ticket
ticket.detail.conversation.buttons.more-buttons==Other actions
ticket.detail.conversation.buttons.reply-to-messenger==Reply to a comment in Messenger
ticket.detail.editor.tabs.post==Reply
ticket.detail.editor.tabs.comment==Internal note
ticket.detail.editor.buttons.add-and-set-status==Submit as
ticket.detail.editor.buttons.add-post==Add Reply
ticket.detail.editor.buttons.add-comment==Add an internal note
ticket.detail.editor.buttons.save-changes==Save change
ticket.detail.editor.errors.email==The ":email" format of the e-mail is incorrect!
ticket.detail.editor.errors.emails==Format ":emails" e-mail is incorrect!
ticket.detail.editor.placeholders.send-message-hotkey==Send a message - Ctrl+Enter
ticket.detail.macros.buttons.macros==Macros
ticket.detail.macros.buttons.launch-macro==Run macro
ticket.detail.macros.no-actions==No actions available
ticket.detail.macros.performed==Macro ":name" is done!
ticket.detail.all-files.labels.file==File
ticket.detail.all-files.labels.loaded==Upload Date
ticket.detail.all-files.labels.loader==Loaded
ticket.detail.all-files.buttons.all-files==All files
ticket.detail.all-files.buttons.download-zip==Download marked files
ticket.detail.audit.labels.date==Date
ticket.detail.audit.labels.user==User
ticket.detail.audit.labels.action==Action
ticket.detail.audit.labels.ticket-assignment==The request is in the queue for distribution according to the rules of the dispatcher
ticket.detail.audit.buttons.audit==Audit
ticket.detail.audit.placeholders.user==User
ticket.detail.audit.placeholders.action==Action
ticket.detail.billing.buttons.billing==Billing
ticket.detail.billing.labels.work-date==Work date
ticket.detail.billing.labels.staff==Agent
ticket.detail.billing.labels.spent==Spent
ticket.detail.billing.labels.payed==Paid
ticket.detail.billing.labels.comment==Comment
ticket.detail.billing.labels.h==h.
ticket.detail.billing.labels.m==m.
ticket.detail.billing.labels.s==c.
ticket.detail.billing.confirm.delete.title==Delete entry?
ticket.detail.billing.confirm.delete.confirm==Confirm
ticket.detail.billing.confirm.delete.cancel==Cancel
ticket.detail.delete-ticket.buttons.restore==Restore
ticket.detail.delete-ticket.buttons.spam==Spam
ticket.detail.delete-ticket.buttons.delete-completely==Delete forever
ticket.detail.delete-ticket.buttons.delete==Delete
ticket.detail.delete-ticket.confirm.spam.title==Flag request as spam?
ticket.detail.delete-ticket.confirm.delete.title==Delete request?
ticket.detail.follow.buttons.follow==Follow
ticket.detail.follow.buttons.unfollow==Don't follow
ticket.detail.lock.buttons.lock==Lock
ticket.detail.lock.buttons.unlock==Unlock
ticket.detail.print-template.buttons.add-ticket-export==Add export template
ticket.detail.print-template.buttons.export-template==Export request
ticket.detail.rate.confirm.send-request.title==Send a satisfaction survey to the requester?
ticket.detail.rate.notifications.comment.title==Comment to the feedback has been added!
ticket.detail.rate.notifications.vote.title==Feedback saved!
ticket.detail.rate.buttons.send-comment==Send a coment
ticket.detail.rate.placeholders.comment==Add a comment to the feedback?
ticket.detail.ticket-status.buttons.send-status==Send status
ticket.detail.ticket-status.confirm.send-status.title==Send request status?
ticket.detail.ticket-union.buttons.union==Merge
ticket.detail.ticket-history.buttons.ticket-history==Requested tickets
ticket.detail.in-ticket-activity.labels.post-writing==writing a reply
ticket.detail.in-ticket-activity.labels.comment-writing==writing an internal note
ticket.detail.in-ticket-activity.labels.watching==viewing a request
ticket.detail.in-ticket-activity.labels.ticket-updating==updates request fields
ticket.detail.sub-tickets.from==from
ticket.detail.sub-tickets.buttons.main==Main request
ticket.detail.sub-tickets.buttons.sub-tickets==Sub-requests
ticket.detail.sub-tickets.buttons.unlink==Unlink
ticket.detail.sub-tickets.buttons.link==Link
ticket.detail.sub-tickets.confirm.unlink.title==Unlink a request from the main request?
ticket.detail.sub-tickets.updated==Last update
ticket.detail.social-link.buttons.source==Source
ticket.detail.equipment.labels.name==Name
ticket.detail.equipment.labels.article==SKU
ticket.detail.equipment.labels.serial==S/N
ticket.detail.equipment.labels.description==Description
ticket.detail.equipment.buttons.equipment==Equipment
ticket.detail.equipment.placeholders.search==Equipment search
ticket.detail.equipment.placeholders.equipment==Equipment selection
ticket.detail.equipment.confirm.delete.title==Delete equipment?
ticket.detail.equipment.confirm.delete.confirm==Confirm
ticket.detail.equipment.confirm.delete.cancel==Cancel
ticket.detail.not-found.heading==Page not found!
ticket.detail.not-found.back-to-ticket-list==Back to list of requests
ticket.detail.not-found.back==Go back
ticket.detail.call-record==Call record
ticket.detail.emoji.emoji-search==Search emoji
ticket.detail.sla-terms.first_staff_reply-action==Reply
ticket.detail.sla-terms.first_staff_reply==SLA for the first agent response
ticket.detail.sla-terms.close-action==Run
ticket.detail.sla-terms.close==SLA for execution
ticket.detail.sla-terms.periodic_staff_reply==SLA on agent response after customer response
ticket.detail.sla-terms.periodic_staff_reply-action==Reply
ticket.ticket-mobile.ticket-user.placeholders.search==Search by end user
ticket.ticket-mobile.ticket-user.labels.client==End user
ticket.ticket-mobile.ticket-user.labels.client-not-found==End user not found
ticket.ticket-mobile.ticket-user.labels.searching==Search
ticket.ticket-mobile.ticket-user.labels.phone==Phone
ticket.ticket-mobile.ticket-user.labels.email==E-mail
ticket.ticket-mobile.ticket-user.labels.contacts==Contacts
ticket.ticket-mobile.ticket-user.labels.channel-contact==Communication Channel
ticket.ticket-mobile.common.d==d
ticket.ticket-mobile.common.m==m
ticket.ticket-mobile.common.h==h
ticket.ticket-mobile.common.s==s
ticket.ticket-mobile.common.no-tickets==No requests
ticket.ticket-mobile.common.search-results==Search results
ticket.ticket-mobile.common.ticket-create==Creating the requests
ticket.ticket-mobile.common.client==End user
ticket.ticket-mobile.common.ticket==Request
ticket.ticket-mobile.common.conversation==Conversation
ticket.ticket-mobile.common.no-contacts==No contacts
ticket.ticket-mobile.placeholders.ticket-search==Search by requests
ticket.ticket-mobile.placeholders.title==Ticket title
ticket.ticket-mobile.placeholders.description==Description of request
ticket.ticket-mobile.placeholders.contact-search==Contact Search
ticket.ticket-mobile.buttons.create-ticket==Create request
ticket.ticket-mobile.buttons.add-files==Add files
ticket.ticket-mobile.buttons.confirm==Confirm
ticket.ticket-mobile.buttons.cancel==Cancel
ticket.ticket-mobile.buttons.take==take
ticket.ticket-mobile.buttons.close==close
ticket.ticket-mobile.buttons.upload==Upload
ticket.ticket-mobile.buttons.download==Download
ticket.ticket-mobile.buttons.delete==Delete
ticket.ticket-mobile.buttons.change-status==Change status to ":status"
ticket.ticket-mobile.buttons.take-photo==Take a photo
ticket.ticket-mobile.buttons.post==Post
ticket.ticket-mobile.buttons.comment==Internal note
ticket.ticket-mobile.buttons.add-post==Add post
ticket.ticket-mobile.buttons.add-comment==Add an internal note
ticket.ticket-mobile.buttons.copies==Copies
ticket.ticket-mobile.buttons.to-archive==Go to archive
ticket.ticket-mobile.buttons.from-archive==Back from archive
ticket.ticket-mobile.errors.email==Format ":email" e-mail are incorrect!
ticket.ticket-mobile.errors.emails==Format ":emails" e-mails are incorrect!
ticket.ticket-mobile.errors.required==Required field!
ticket.ticket-mobile.errors.number==Only a number!
ticket.ticket-mobile.errors.content==The content of the request is required!
ticket.ticket-mobile.errors.title==The title is a required field!
ticket.ticket-mobile.errors.description==Description is a required field!
ticket.ticket-mobile.errors.custom-field==":name" required field!
ticket.ticket-mobile.errors.status==You don't have the rights to post a status!
ticket.ticket-mobile.errors.type==You don't have the right to post a type!
ticket.ticket-mobile.errors.priority==You don't have the right to post a priority!
ticket.ticket-mobile.errors.sla==You don't have the right to post an SLA!
ticket.ticket-mobile.errors.tags==You don't have the rights to set tags!
ticket.ticket-mobile.errors.department==You don't have access to that department!
ticket.ticket-mobile.errors.regex==The value does not match the format ":format"!
ticket.ticket-mobile.errors.regex-no-patter==The value does not match the format!
ticket.ticket-mobile.confirm.custom-button==Confirm pressing the button ":button"?
ticket.ticket-mobile.confirm.custom-multi-button==Confirm pressing the button ":button" at the value of ":value"?
ticket.ticket-mobile.confirm.custom-field-file==Delete file ":field"?
ticket.ticket-mobile.confirm.warning==Attention
ticket.ticket-mobile.confirm.update-department.owner==Assignee <strong>":name"</strong> does not have access to the department <strong>":department"</strong> and will be changed to <strong>"Unassigned"</strong>
ticket.ticket-mobile.confirm.update-department.add-fields==Fields will be added:
ticket.ticket-mobile.confirm.update-department.delete-fields==Fields will be deleted:
ticket.ticket-mobile.labels.department==Department
ticket.ticket-mobile.labels.type==Type
ticket.ticket-mobile.labels.owner==Assignee
ticket.ticket-mobile.labels.priority==Priority
ticket.ticket-mobile.labels.status==Status
ticket.ticket-mobile.labels.tags==Tags
ticket.ticket-mobile.labels.send-mail==send e-mail
ticket.ticket-mobile.labels.title==Title
ticket.ticket-mobile.labels.first-reply-from-user==First reply from end user
ticket.ticket-mobile.labels.frozen==Request is frozen
ticket.ticket-mobile.labels.freeze==Freeze the request
ticket.ticket-mobile.labels.sla-left==Time to SLA implementation
ticket.ticket-mobile.labels.required==Required fields
ticket.ticket-mobile.notifications.success==Changes have been made
ticket.ticket-mobile.notifications.error==No changes made
ticket.ticket-mobile.notifications.owner-update.success==Assignee changed
ticket.ticket-mobile.notifications.owner-update.error==Failed to change assignee, check permissions!
ticket.ticket-mobile.notifications.department-update.success==Department changed
ticket.ticket-mobile.notifications.department-update.error==Failed to change department, check permissions!
ticket.ticket-mobile.notifications.priority-update.success==Priority changed
ticket.ticket-mobile.notifications.priority-update.error==Failed to change priority, check permissions!
ticket.ticket-mobile.notifications.type-update.success==Type changed
ticket.ticket-mobile.notifications.type-update.error==Failed to change type, check permissions!
ticket.ticket-mobile.notifications.sla-update.success==SLA changed
ticket.ticket-mobile.notifications.sla-update.error==Failed to change SLA, check permissions!
ticket.ticket-mobile.notifications.sla-update.error-date==SLA cannot be equal or less than the current date!
ticket.ticket-mobile.notifications.sla-update.wrong-date==SLA entered incorrectly!
ticket.ticket-mobile.notifications.freeze-update.success==Request has been frozen
ticket.ticket-mobile.notifications.freeze-update.error==The request has not been frozen, check the access rights!
ticket.ticket-mobile.notifications.freeze-update.error-date==The freeze date cannot be equal to or less than the current date!
ticket.ticket-mobile.notifications.freeze-update.wrong-date==The freeze date was entered incorrectly!
ticket.ticket-mobile.notifications.status-update.success==Status changed
ticket.ticket-mobile.notifications.status-update.error==The status has not been changed, check the access rights and whether the required fields are filled in to close the request!
ticket.ticket-mobile.notifications.status-update.error-fields==The status has not been changed, check if the required fields are filled in to close the request!
ticket.ticket-mobile.notifications.status-update.error-required-fields==The status has not been changed, check if the required fields are filled in to change the status of the request!
ticket.ticket-mobile.notifications.tag-update.success==Tag added
ticket.ticket-mobile.notifications.tag-update.error==No tag added, check permissions!
ticket.ticket-mobile.notifications.tag-delete.success==Tag deleted
ticket.ticket-mobile.notifications.tag-delete.error==The tag has not been deleted, check the permissions!
ticket.ticket-mobile.notifications.custom-field-update.success==":name" field changed
ticket.ticket-mobile.notifications.custom-field-update.button==Clicking the ":name" button
ticket.ticket-mobile.notifications.custom-field-update.multi-button==Clicking the ":name" button with the value ":value"
ticket.ticket-mobile.notifications.custom-field-update.error==The ":name" field has not been changed, check the permissions!
ticket.ticket-mobile.notifications.custom-field-update.error-type==The ":name" field has not been changed, check that the value and access rights are correct!
ticket.ticket-mobile.notifications.user-update.success==Requester's changed
ticket.ticket-mobile.notifications.user-update.error==Requester's has not been changed, check access rights!
ticket.ticket-mobile.notifications.post-add.success==Reply added
ticket.ticket-mobile.notifications.post-add.error==Failed to add a reply, check your permissions!
ticket.ticket-mobile.notifications.comment-add.success==Internal note added
ticket.ticket-mobile.notifications.comment-add.error==Failed to add an internal, check permissions!
ticket.ticket-mobile.conversation.comment.changed==Modified
ticket.ticket-mobile.conversation.post.changed==Modified
ticket.ticket-mobile.conversation.post.email-not-viewed==Email NOT viewed
ticket.ticket-mobile.conversation.post.email-viewed==Email viewed
ticket.ticket-mobile.conversation.post.not-delivered==not delivered
ticket.ticket-mobile.conversation.post.delivered==delivered
ticket.ticket-mobile.conversation.post.to==Who
ticket.ticket-mobile.conversation.post.from==From
ticket.ticket-mobile.conversation.post.cc==Copy
ticket.ticket-mobile.conversation.history.from==from
ticket.ticket-mobile.conversation.history.current==current
ticket.ticket-mobile.conversation.history.buttons.show-previous==Show previous requests
ticket.ticket-mobile.conversation.history.commenting==adding an internal note
ticket.ticket-mobile.contacts.list==Contacts
ticket.ticket-mobile.contacts.contact==Contact
ticket.ticket-mobile.contacts.name==First Name, Last Name
ticket.ticket-mobile.contacts.company==Company
ticket.ticket-mobile.contacts.email==E-mail
ticket.ticket-mobile.contacts.phone==Phone
ticket.sytel.header.login==Login
ticket.sytel.header.logout==Logout
ticket.sytel.header.status-timer==Being in the selected status
ticket.sytel.content.incoming==Incoming
ticket.sytel.content.outgoing==Outgoing
ticket.sytel.content.call-history==Call history
ticket.sytel.content.user==User
ticket.sytel.content.add==Add
ticket.sytel.content.phone-number==Phone number
ticket.sytel.content.comment==Comment
ticket.sytel.content.not-required==Not required
ticket.sytel.content.ticket==Request
ticket.sytel.content.new-ticket==New request
ticket.sytel.content.make-call-as==Make a call as
ticket.sytel.content.search-user==Search by number/name/email
ticket.sytel.content.add-phone==To add a phone number, type it in the field below and press Enter
ticket.sytel.content.no-phone-numbers==No phone numbers found
ticket.sytel.content.extension==Brand
ticket.sytel.content.no-extensions==No brands found
ticket.sytel.content.error==Error
ticket.sytel.content.loading==Loading
ticket.sytel.content.no-calls==No calls
ticket.sytel.footer.make-call==Make a call
ticket.sytel.footer.back-to-history==Back to call history
ticket.sytel.footer.hold-on==On hold
ticket.sytel.footer.hold-off==Off hold
ticket.sytel.footer.hangup==Hang up
ticket.sytel.footer.hangup-wrap==Complete the post-processing
ticket.sytel.footer.ticket==Request
ticket.sytel.footer.loading==Loading
ticket.sytel.prompts.extension.message==Please enter your extension number
ticket.sytel.prompts.extension.title==Login
ticket.sytel.prompts.extension.error==Please enter a number consisting of 4 digits
ticket.sytel.prompts.extension.confirm==Confirm
ticket.sytel.prompts.extension.cancel==Cancel
ticket.sytel.errors.no-connection-1==No connection to server!
ticket.sytel.errors.no-connection-2==Please contact Sytel support
ticket.sytel.statuses.unavailable==Unavailable
ticket.sytel.statuses.available==Available
ticket.sytel.statuses.technical-break==Technical break
staff.sidebar.button.inbox==Inbox settings
staff.sidebar.button.channels==Setting up communication channels
staff.group.list.heading==Managing groups
staff.group.list.block-login==Block login
staff.group.list.create-group==Add a group
staff.group.list.block-hint==If the user does not exist with the specified e-mail, it will be automatically created and notified
staff.group.list.staff==Agent
staff.group.list.user_count==Number of users
staff.group.list.user==End user
staff.group.list.search==Search by user group
staff.group.list.name==Name
staff.group.list.copy-with==Copy group with rights to:
staff.group.list.kb==Knowledge base
staff.group.list.search-filters==Views of requests
staff.group.list.contact-fields==Contact fields
staff.group.list.ticket-fields==Request fields
staff.group.list.plugins==Plugins
staff.group.form.create-heading==Add a group
staff.group.form.edit-heading==Edit a group
staff.group.form.staff==Agents can view end users' requests
staff.group.form.client==End user can view only personal requests
staff.group.form.main==Main
staff.group.form.user-type==User type
staff.group.form.depart-name==Department name
staff.group.form.module-name==Module name
staff.group.form.default-depart-id==Default department
staff.group.form.public-departments-tickets==Search in public departments
staff.group.form.save-and-add-depart==Save and add rights to users
staff.group.form.show-only-own-tickets==Show the agent only their own requests
staff.group.form.ldap_group==LDAP group
staff.group.form.template-category==Default reply's template category
staff.group.form.observer-mode==Observer Mode
staff.group.form.ip_whitelist==IP Limit
staff.group.form.allowed==Your IP <strong>: ip </strong> is in the list of allowed IPs. <br /> Don't forget to save your changes!
staff.group.form.not-allowed==Your IP <strong>: ip </strong> is NOT in the list of allowed IPs!
staff.group.form.update-permissions==Update rights to:
staff.group.form.departments==Departmens
staff.group.form.public-departments==Public departments
staff.group.form.main-category==Main category
staff.group.form.name==Name
staff.group.form.default-department==Default department
staff.group.form.tickets==Requests
staff.group.form.custom==Custom
staff.group.form.forbid==Prohibition of:
staff.group.form.read-only==Read only:
staff.group.form.copy==Copy
staff.group.form.api-access==Access via API
staff.group.form.2fa==Two-factor authentication
staff.group.form.totp-authentication==TOTP (Time-based One-time Password) authentication
staff.group.form.webhook-authentication==Authentication by code (webhook)
staff.group.form.template-search-by-category==Searching for templates only by category
staff.group.hints.dispatcher==Allows you to automate the system. Create rules on the basis of condition - Action.
staff.group.hints.user-type==All users with a user type "agent" are taken into account when calculating the cost of the system.
staff.group.hints.audit==View request actions history.
staff.group.hints.ticket-billing==Time spent for the implementation of the request.
staff.group.hints.client-info==Permission to open an end user card and add a comment.
staff.group.hints.departs==Allows to restrict agent's access to requests. Usually these are different departments or fields of company activity.
staff.group.hints.notify==Edit templates of email notifications.
staff.group.hints.settings==Global system settings.
staff.group.hints.groups==Types of users and permission access to various modules of the system.
staff.group.hints.users==Add/edit agents and end users.
staff.group.hints.contacts==Working with end users, viewing access of end users card, add comments to the end users.
staff.group.hints.disable_ticket_create==Prohibition to create requests from the system
staff.group.hints.default-depart-id==Department that will be automatically marked when the request is created
staff.group.hints.public-departments-tickets==Search and view requests in public departments
staff.group.hints.show-only-own-tickets==Show the agent only their own or their created requests
staff.group.hints.user_audit_module==Displays in the user's profile
staff.group.hints.news==News from the knowledge base on a separate page
staff.group.hints.kb-likes-count==Works in conjunction with articles voting score
staff.group.hints.post-likes-count==Works in conjunction with posts and internal notes voting score
staff.group.hints.kb-likes-votes==Works in conjunction with articles voting score. You can view users profiles in case you have access rights to the contacts.
staff.group.hints.post-likes-votes==Works in conjunction with posts and internal notes voting score. You can view users profiles in case you have access rights to the contacts.
staff.group.hints.only_created_ticket_tags_module==When this item is selected, editing of tags is not available. To edit tags, set the appropriate setting: Edit tags.
staff.group.hints.manage_ticket_tags_module==Editing tags is available when the "Show tags" setting is enabled
staff.group.hints.disabled-user-type-change==User type change is prohibited! Perhaps there are more than 50 users in the group or there are no other groups with the end user user type!
staff.group.hints.observer-mode==Observer mode agents cannot be assigneed to the request via the request/request list interface
staff.group.hints.ip_whitelist==Users of this group will be able to log in if their IP address is in the list of allowed. Comma-separated values ​​and masks are allowed. Example: 127.0.0.1,192.123.123,192.
staff.group.hints.template-search-by-category==If enabled, when searching for reply templates in the request, it will display only the articles of the default category
staff.group.hints.export-template==Upload information from the ticket on templates.
staff.group.tabs.give-depart-access==Give access rights to departments
staff.group.tabs.access-control==Access rights
staff.group.tabs.group-public-depart==Public departments
staff.group.modules.audit_module==Audit
staff.group.modules.basic_report_module==Basic report
staff.group.modules.billing_module==Payment
staff.group.modules.billing_review_module==Billing report
staff.group.modules.chat_config_module==Chat settings
staff.group.modules.chat_module==Chat
staff.group.modules.omnichannel_module==Omnichannel module
staff.group.modules.comment_module==Internal notes about the request
staff.group.modules.contacts_module==Contacts
staff.group.modules.create_user_from_ticket_module==End user creation from a request
staff.group.modules.department_report_module==Department report
staff.group.modules.depart_module==Departments
staff.group.modules.disable_ticket_create_module==Restrict request creation
staff.group.modules.disable_ticket_creator_change_module==Restrict change of requester
staff.group.modules.dispatcher_module==Dispatcher
staff.group.modules.email_module==Notifications
staff.group.modules.equipment_module==Equipment
staff.group.modules.file_manager_module==Document flow
staff.group.modules.follow_ticket_module==Follow the request
staff.group.modules.global_filters_module==Global views
staff.group.modules.global_setting_module==Global settings
staff.group.modules.group_module==Group access rights
staff.group.modules.kb_template_module==Template replies from the Knowledge base
staff.group.modules.knowledge_base_manage_module==Edit knowledge base
staff.group.modules.knowledge_base_module==Knowledge base
staff.group.modules.lang_module==Language
staff.group.modules.organiz_module==End user's companies
staff.group.modules.organiz_report_module==Company report
staff.group.modules.print_template_module==Printout
staff.group.modules.report_constructor_module==Report constructor
staff.group.modules.review_module==Reporting
staff.group.modules.settings_module==Management
staff.group.modules.show_type_module==View request type
staff.group.modules.sla_module==SLA settings
staff.group.modules.staff_satisfaction_report_module==Agent feedback
staff.group.modules.staff_user_report_module==Agent report
staff.group.modules.ticket_billing_module==Billing information for a request
staff.group.modules.ticket_close_module==Restrict from closing requests
staff.group.modules.ticket_list_report_module==List of messages
staff.group.modules.ticket_satisfaction_report_module==Feedback on requests
staff.group.modules.ticket_trash_module==Recycle for requests
staff.group.modules.transaction_list_module==List of transactions
staff.group.modules.trash_module==Document flow bin
staff.group.modules.users_module==Users
staff.group.modules.user_personal_module==Personal settings
staff.group.modules.user_report_module==User report
staff.group.modules.user_setting_module==Profile
staff.group.modules.knowledgebase_module==Knowledge base
staff.group.modules.staff_module==Management
staff.group.modules.list_module==Requests
staff.group.modules.staff_satisfaction_module==User feedback
staff.group.modules.ticket_satisfaction_module==Feedback on requests
staff.group.modules.search_filter_module==Request views
staff.group.modules.user_profile_module==Profile
staff.group.modules.sub_ticket_module==Create sub-request
staff.group.modules.summary_report_module==General report
staff.group.modules.ticket_delete_module==Restrict request deletion
staff.group.modules.disable_post_edit_module==Disable posts editing
staff.group.modules.ticket_fields_module==Request fields
staff.group.modules.contact_fields_module==Contact fields
staff.group.modules.ldap_module==LDAP / Active Directory
staff.group.modules.global_macro_module==Global macros
staff.group.modules.integration_module==Integrations
staff.group.modules.macro_module==Macros
staff.group.modules.cache_module==Cache
staff.group.modules.ticket_edit_forbidden_module==Restrict editing after the request is completed
staff.group.modules.ticket_lock_module==Lock / Unlock request editing
staff.group.modules.ticket_post_module==Replies locked
staff.group.modules.custom_report_l_auto_closed_tickets_module==Closed requests by agents
staff.group.modules.custom_report_l_closed_tickets_module==Closed requests
staff.group.modules.custom_report_l_created_tickets_module==Created requests
staff.group.modules.custom_report_l_new_tickets_module==New requests
staff.group.modules.custom_report_l_sl_frt_module==SL FRT report
staff.group.modules.custom_report_l_sl_resolved_module==SL Resolved report
staff.group.modules.custom_report_l_time_tracking_module==Time tracking
staff.group.modules.chat_staff_report_module==Chat agents report
staff.group.modules.chat_channels_report_module==Chat channels report
staff.group.modules.ticket_status_edit_ban_module==Restrict changing status
staff.group.modules.ticket_priority_edit_ban_module==Restrict changing priority
staff.group.modules.ticket_department_edit_ban_module==Restrict changing department
staff.group.modules.ticket_type_edit_ban_module==Restrict changing type
staff.group.modules.ticket_owner_edit_ban_module==Restrict changing assignee
staff.group.modules.update_box==Update
staff.group.modules.sla_report_module==SLA report
staff.group.modules.disable_comment_delete_module==Restrict deleting internal notes
staff.group.modules.disable_comment_edit_module==Restrict editing internal notes
staff.group.modules.disable_post_delete_module==Restrict deleting replies
staff.group.modules.global_setting_read_only_module==Global settings - restrict editing
staff.group.modules.group_read_only_module==Groups, access rights - restrict editing
staff.group.modules.dispatcher_read_only_module==Rules manager- restrict editing
staff.group.modules.depart_read_only_module==Departments - restrict editing
staff.group.modules.ticket_read_only_module==Requests settings - restrict editing
staff.group.modules.global_log_module==Global audit
staff.group.modules.ticket_fields_read_only_module==Request fields - restrict editing
staff.group.modules.contact_fields_read_only_module==Contact fields - restrict editing
staff.group.modules.social_channel_module==Social networks settings
staff.group.modules.user_satisfaction_module==My customers' satisfaction
staff.group.modules.user_audit_module==User audit
staff.group.modules.kb_cat_create_module==Create categories
staff.group.modules.kb_cat_update_module==Edit categories
staff.group.modules.kb_cat_delete_module==Delete categories
staff.group.modules.kb_art_create_module==Create articles
staff.group.modules.kb_art_update_module==Edit articles
staff.group.modules.kb_art_delete_module==Delete articles
staff.group.modules.kb_likes_module==Articles evaluation
staff.group.modules.kb_likes_count_module==The number of evaluations in the article
staff.group.modules.post_likes_module==Posts and internal notes evaluation
staff.group.modules.post_likes_count_module==The number of evaluations in the posts and internal notes
staff.group.modules.kb_config_module==Knowledge base settings
staff.group.modules.jira_integration_module==Jira integration settings
staff.group.modules.news_module==News
staff.group.modules.kb_likes_votes_module==Display rating authors
staff.group.modules.post_likes_votes_module==Display rating authors
staff.group.modules.client_create_module==Create and Edit end users
staff.group.modules.users_create_module==Create and Edit Users
staff.group.modules.contacts_delete_module==Delete end users, companies and equipment
staff.group.modules.contacts_import_export_module==Import and export end users
staff.group.modules.organiz_create_module==Create end user companies
staff.group.modules.ticket_sla_edit_ban_module==Prohibition of editing SLAs
staff.group.modules.tickets_by_staff_in_statuses_module==Agent and Status Report
staff.group.modules.report_generator_module==Report generator
staff.group.modules.disable_sla_edit_module==Prohibition for editing SLA.
staff.group.modules.global_report_module==Global report
staff.group.modules.omnichannel_settings_module==Omnichannel settings
staff.group.modules.omnichannel_supervisor_module==Omnichannel management
staff.group.modules.audit_report_module==Audit report
staff.group.modules.ticket_freeze_module==Prohibition on request freezing
staff.group.modules.telephony_module==Telephony
staff.group.modules.omnichannel_unassigned_module==Access to the queue of unassigned requests
staff.group.modules.client_filters_module==End user views
staff.group.modules.ticket_settings_module==Request settings
staff.group.modules.tickets_module==Requests
staff.group.modules.custom_report_dashboard_module==Dashboard
staff.group.modules.update_module==Update
staff.group.modules.show_ticket_tags_module==Show tags
staff.group.modules.manage_ticket_tags_module==Edit Tags
staff.group.modules.only_created_ticket_tags_module==Add only existing tags
staff.group.modules.dynamic_report_module==Dynamic report
staff.group.modules.omnichannel_buttons_module==Omnichannel Buttons
staff.group.modules.widgets_module==Widgets
staff.group.modules.omni_module==Omnichannel
staff.group.modules.disable_ticket_group_actions_module==Restrict all group actions with requests
staff.group.modules.sso_module==Single Sign-On (SSO)
staff.group.modules.custom_report_sm_module==Individual report
staff.group.modules.plugins_module==Plugins
staff.group.modules.plugins_marketplace_module==Marketplace/Plugins
staff.group.modules.staff_status_report_module==Staff statuses
staff.group.modules.security_module==Security/Authorization
staff.group.modules.disable_ticket_create==request creation
staff.group.modules.disable_ticket_creator_change==requester change
staff.group.modules.show_type==Request type
staff.group.modules.ticket_close==request closure
staff.group.modules.ticket_delete==request deletion
staff.group.modules.disable_post_edit==reply editing
staff.group.modules.ticket_edit_forbidden==request editing after its execution
staff.group.modules.ticket_post==reply in request
staff.group.modules.ticket_status_edit_ban==status editing
staff.group.modules.ticket_priority_edit_ban==priority editing
staff.group.modules.ticket_department_edit_ban==department editing
staff.group.modules.ticket_type_edit_ban==type editing
staff.group.modules.ticket_owner_edit_ban==assignee editing
staff.group.modules.disable_comment_delete==internal note deleting
staff.group.modules.disable_comment_edit==internal note editing
staff.group.modules.disable_post_delete==reply deleting
staff.group.modules.global_setting_read_only==Global settings
staff.group.modules.group_read_only==Groups, access rights
staff.group.modules.dispatcher_read_only==Dispatcher
staff.group.modules.depart_read_only==Departments
staff.group.modules.ticket_read_only==Request settings
staff.group.modules.ticket_fields_read_only==Request fields
staff.group.modules.channel_read_only==Channel settings
staff.group.modules.contact_fields_read_only==Contact fields
staff.group.modules.contact_fields_read==Request fields
staff.group.modules.channel_module==Channel settings
staff.group.modules.ticket_sla_edit_ban==SLA editing
staff.group.modules.disable_sla_edit==SLA editing
staff.group.modules.ticket_freeze==request freeze
staff.group.modules.disable_ticket_group_actions==all group actions with requests
staff.group.modules.utm_tags_module==UTM parameters
staff.group.modules.type_management_module==Type settings
staff.group.modules.tags_management_module==Tags settings
staff.group.modules.dispatcher_report_module==Dispatcher's report
staff.group.modules.dashboard_module==Analytics
staff.group.modules.ticket_module==Request settings
staff.group.modules.custom_report_sm_company_module==Custom report <br />(by companies)
staff.group.modules.custom_report_sm_steps_module==Custom report <br />(by intervals)
staff.group.modules.hide_comments_module==internal notes review
staff.group.modules.edit_only_own_comments_module==editing other agent's internal notes
staff.group.modules.edit_only_own_posts_module==editing other agent's replies
staff.group.modules.csi_module==Customer satisfaction
staff.group.modules.telephony_show_only_own_calls_module==Show only your calls
staff.group.modules.custom_report_sm_log_module==Custom report  <br />(on logistics)
staff.group.modules.scheduler_module==Schedule
staff.group.modules.custom_report_sm_dsoc_module==Individual Report <br />(Social Network Department Report)
staff.group.modules.export_template_module==Export request
staff.group.modules.update_box_module==Update
staff.group.modules.channel_read_only_module==Channel settings - no editing allowed
staff.group.modules.hide_comments==Hide comments
staff.group.modules.edit_only_own_comments==Disable editing other people's comments
staff.group.modules.edit_only_own_posts==Disable editing other people's posts
staff.group.modules.bots_module==Bot builder
staff.group.modules.kb_theme_settings_module==Knowledge base theme settings
staff.group.modules.disable_ticket_union==Merge requests
staff.group.modules.disable_ticket_union_module==Merge requests
staff.group.modules.notifications==Notifications
staff.group.modules.show_users_online_in_ticket_list==Отображать последнюю активность сотрудников в списке заявок
staff.group.module-type.global==Global modules
staff.group.module-type.setting==System settings
staff.group.module-type.ticket==Tickets settings
staff.group.module-type.integration==Integrations
staff.group.module-type.kb==Knowledge base
staff.group.module-type.contacts==Contacts
staff.group.module-type.omnichannel==Omnichannel
staff.group.notifications.group-created==A group has been created!
staff.group.notifications.group-updated==A group has been updated!
staff.group.notifications.group-deleted==A group has been deleted!
staff.group.notifications.group-delete-error==A group with users cannot be deleted!
staff.group.notifications.group-changed==Don't forget to save changes to the group by clicking "Save"!
staff.group.notifications.leave-page==The changes made will not be saved!
staff.group.notifications.warning==Warning
staff.group.notifications.group-copied==A group has been copied!
staff.group.notifications.public-departments-permissions==The rights to the public departments have been updated!
staff.group.notifications.departments-permissions==Department rights updated!
staff.group.buttons.yes==Yes
staff.group.buttons.no==No
staff.group.buttons.save==Save
staff.group.buttons.advanced==Advanced settings
staff.group.buttons.departments==Department accesses
staff.group.buttons.select-all==select all
staff.group.buttons.go-back==Go to the list of groups
staff.group.buttons.cancel==Cancel
staff.group.buttons.confirm-copy==Copy
staff.group.buttons.set-departments==Departments
staff.group.buttons.set-public-departments==Public departments
staff.group.confirm.delete==Delete groups?
staff.group.confirm.departments==Update the department rights of users in the group?
staff.group.confirm.public-departments==Update the rights to public departments of users in the group?
staff.ticket.tickets-on-page==Requests on the page
staff.ticket.list.heading==Requests settings
staff.ticket.list.ticket-id==ID request format
staff.ticket.list.sort-post==Sort relpies in the request (newest first)
staff.ticket.list.delete-quoted==Remove quoted text from the email
staff.ticket.list.submit-ticket==Accept requests from a request form
staff.ticket.list.ticket-auto-lock==Automatic blocking of closed requests
staff.ticket.list.client-satisfaction-auto-send==Automatically request customer satisfaction rating
staff.ticket.list.priority-heading==Priorities
staff.ticket.list.type-heading==Types
staff.ticket.list.status-heading==Statuses
staff.ticket.list.create-priority==Add priority
staff.ticket.list.create-type==Add type
staff.ticket.list.create-status==Add status
staff.ticket.list.column-name==Column name
staff.ticket.list.comments-in-posts==Internal notes in the replies history
staff.ticket.list.time-tracking==Automatically record time spent into billing
staff.ticket.list.from-client-default-value==The first reply from the end user at request creation (default value)
staff.ticket.list.default-title==Request name at creation (by default)
staff.ticket.list.client-satisfaction-public-edit==Restrict changing a feedback on a public page
staff.ticket.list.client-satisfaction==Customer satisfaction rating
staff.ticket.list.copy-parent-custom-fields==Copy the available fields from the parent request to the sub-request
staff.ticket.list.send-mail-on-create-default-value==Send e-mail on creation (default value)
staff.ticket.list.tags-and==Filter requests by labels with the "AND" condition
staff.ticket.list.hide-child-ticket==Collapse subtickets in the list of requests
staff.ticket.list.child-tickets-with-parent-ticket==Always place subrequests under parent request
staff.ticket.form.create-priority-heading==Add priority
staff.ticket.form.create-type-heading==Add type
staff.ticket.form.create-status-heading==Add status
staff.ticket.form.edit-priority-heading==Edit priority
staff.ticket.form.edit-type-heading==Edit type
staff.ticket.form.edit-status-heading==Edit status
staff.ticket.form.color==Colour
staff.ticket.form.sequence==Sequence number
staff.ticket.form.edit-ticket-id-heading==Edit request ID
staff.ticket.form.ticket-id-preview==Request ID preview
staff.ticket.form.field-type==Field type
staff.ticket.form.qty-value==Number/Value
staff.ticket.form.reg==Register
staff.ticket.form.diver==Separator
staff.ticket.form.add==Add
staff.ticket.form.random-chars==Random letters
staff.ticket.form.random-numbers==Random numbers
staff.ticket.form.static-word==Static word
staff.ticket.form.seq-number==Request sequence number
staff.ticket.form.reg-up==Top
staff.ticket.form.reg-down==Bottom
staff.ticket.form.show-in-inbox==Show in the inbox
staff.ticket.form.sla_close==Take into account SLA settings
staff.ticket.form.ticket-id-year==Year (YYYY)
staff.ticket.form.ticket-id-month==Month (MM)
staff.ticket.form.ticket-id-day==Day (DD)
staff.ticket.form.ticket-id-department-index==The first letters of the department name
staff.ticket.form.ticket-id-day-seq==Daily order number
staff.ticket.form.name==Name
staff.ticket.form.quantity==Number
staff.ticket.form.tag-name==Tag name
staff.ticket.form.channel==Channel
staff.ticket.form.utm-tags-no-channels==There are no channels to add a UTM parameters. Add a new channel or delete the UTM parameters you are using to free up the channel.
staff.ticket.form.channel-deleted==The channel has been deleted!
staff.ticket.alert.priority-created==Priority has been successfully added!
staff.ticket.alert.type-created==Type has been successfully added!
staff.ticket.alert.status-created==status has been successfully added!
staff.ticket.alert.priority-edited==Priority has been successfully edited!
staff.ticket.alert.type-edited==Type has been successfully edited!
staff.ticket.alert.status-edited==Status has been successfully edited!
staff.ticket.alert.status-deleted==Status has been deleted!
staff.ticket.alert.priority-deleted==Priority has been deleted!
staff.ticket.alert.type-deleted==Type has been deleted!
staff.ticket.alert.save==Changes have been saved!
staff.ticket.alert.tag-deleted==Tag has been deleted!
staff.ticket.alert.tag-created==has been added!
staff.ticket.alert.id-copied==ID copied!
staff.ticket.button.back==Back to settings
staff.ticket.button.default==By default
staff.ticket.button.delete-prev==Delete last value
staff.ticket.button.save==Save
staff.ticket.button.delete==Delete
staff.ticket.button.cancel==Cancel
staff.ticket.hints.type-kpi==Total amount of sequence number (type of a request) is used to calculate KPI.
staff.ticket.hints.submit-ticket==Switches off form of request on portal homepage.
staff.ticket.hints.ticket-auto-lock==Automatically restrict editing of closed requests after X hours. To switch this feature off, please set value to zero.
staff.ticket.hints.time-tracking==Automatically add to the billing time spent by the agent with the request between actions
staff.ticket.hints.time-tracking-v2==Automatically add to the billing time spent with the request. Only the active tab time with the request will be considered.
staff.ticket.hints.show-in-inbox==Show requests with this status in the Inbox
staff.ticket.hints.client-satisfaction-auto-send==Will not work if disabled <strong>Customers satisfaction rating</strong>!<br />Automatically send an email with the ticket to evaluate work of the agent after 0 hours. To disable this feature, you must set the value to 0
staff.ticket.hints.client-satisfaction-public-edit==Users will not be able to change the feedback of the request on the public page, you can still change the feedback through the system though. This setting does not affect to the leaving of the feedback of the request from the public page.
staff.ticket.hints.sla_close==If you change the status to this one, SLA setting will be cleared
staff.ticket.hints.client-satisfaction-auto-send-new==Will not work if Customer Satisfaction rating is disabled! Automatically sends an email with a request to evaluate the agent's work after X hours. To disable this feature, you should set the value to 0
staff.ticket.hints.delete-quoted==This setting does not give a 100% guarantee that the quoted text will be deleted!
staff.ticket.hints.copy-parent-custom-fields==When creating a sub-request, only those fields will be copied that are available to the agent who's creating the sub-request
staff.ticket.hints.tags-and==By default, requests are filtered with an "OR" condition
staff.ticket.tabs.ticket-settings==Request settings
staff.ticket.tabs.ticket-columns==Columns in the list of requests
staff.ticket.tabs.main==Main
staff.ticket.tabs.priority==Priorities
staff.ticket.tabs.type==Types
staff.ticket.tabs.status==Status
staff.ticket.tabs.ticket-tags==Requests tags
staff.ticket.tabs.utm-tags==UTM parameters
staff.ticket.tabs.ticket-id==Request ID
staff.ticket.channels.email==E-mail/System
staff.ticket.channels.chat==Chat
staff.ticket.confirm.status-delete-without-tickets-update==Exceeded limit in ":limit" requests! Found ":count" requests in status ":delete_status", to delete the status, move the requests to another status.
staff.ticket.confirm.status-delete-with-tickets-update==Found ":count" requests in status ":delete_status", after deletion, the status of the requests will be changed to ":open_status"
staff.ticket.confirm.status-delete==Delete status ":delete_status"?
staff.ticket.confirm.priority-delete-without-tickets-update==Exceeded limit in ":limit" requests! Found ":count" requests with priority ":delete_priority", to delete the priority, move the requests to another priority.
staff.ticket.confirm.priority-delete-with-tickets-update==Found ":count" requests in priority ":delete_priority", after deletion, the priority of the requests will be changed to ":default_priority"
staff.ticket.confirm.priority-delete==Delete priority ":delete_priority"?
staff.ticket.confirm.type-delete-without-tickets-update==Exceeded limit in ":limit" requests! Found ":count" requests with type ":delete_type", to delete a type, move the requests to another type.
staff.ticket.confirm.type-delete-with-tickets-update==Found ":count" requests with type ":delete_type", after deletion the type of the requests will be changed to ":default_type"
staff.ticket.confirm.type-delete==Delete type ":delete_type"?
staff.ticket.confirm.tag-delete==Remove the tag from all requests and the tag itself?
staff.ticket.confirm.utm-tag-delete==Delete UTM parameter?
staff.sla.edit-sla-policy==Editing SLA plan
staff.sla.create-sla-policy==Add SLA plan
staff.sla.sla-policy==SLA plan
staff.sla.tabs.sla-work-week==Work week
staff.sla.tabs.sla-holidays==Weekends
staff.sla.tabs.sla-policies==SLA plan
staff.sla.tabs.sla-config==SLA settings
staff.sla.list.day==Day
staff.sla.list.open==Opening
staff.sla.list.close==Closing
staff.sla.list.holiday==Weekend
staff.sla.list.name==Name
staff.sla.list.date==Date
staff.sla.list.work-time==Working hours
staff.sla.week.1==Monday
staff.sla.week.2==Tuesday
staff.sla.week.3==Wednesday
staff.sla.week.4==Thursday
staff.sla.week.5==Friday
staff.sla.week.6==Saturday
staff.sla.week.7==Sunday
staff.sla.alert.success==Changes successfully made!
staff.sla.alert.sla-policy-deleted==SLA plan deleted!
staff.sla.alert.sla-policy-created==SLA plan added!
staff.sla.alert.sla-policy-updated==SLA plan updated!
staff.sla.add-policy==Add SLA plan
staff.sla.buttons.save==Save
staff.sla.buttons.yes==Yes
staff.sla.buttons.no==No
staff.sla.confirm.delete-sla-policy.title==Delete SLA Plan
staff.sla.confirm.delete-sla-policy.message==The SLA plan being deleted will be replaced with the default SLA in Departments, Dispatcher, Macros. Delete ?
staff.sla.sla-policies==SLA plans
staff.sla.full-minutes==min.
staff.sla.full-hours==hours
staff.sla.sla-terms.close==SLA for completion
staff.sla.sla-terms.after-close==After-close SLA reminder
staff.sla.sla-terms.before-close==Reminder of an appropriate SLA to complete before
staff.sla.sla-terms.first-staff-reply==SLA for the first staff reply
staff.sla.sla-terms.periodic-staff-replay==SLA on staff replay after customer response
staff.sla.timezone==Timezone
staff.sla.to==to
staff.organiz.list.heading==Managing end user companies
staff.organiz.list.create-organiz==Add a company
staff.organiz.list.emp-qty==Number of agents
staff.organiz.alert.organiz-created==Company has been successfully added!
staff.organiz.alert.organiz-edited==Company has been successfully edited!
staff.organiz.form.create-organiz==Adding an company
staff.organiz.form.edit-organiz==Editing an company
staff.organiz.form.organization==Name
staff.organiz.form.address==Address
staff.organiz.form.phone==Phone
staff.organiz.form.email==Email
staff.organiz.form.web==Website
staff.organiz.form.minute-limit==Allowed time to perform requests per month (minutes)
staff.organiz.form.managers==Managers of the company
staff.organiz.form.domains==Company domains
staff.organiz.hints.managers==Selected users can see all the requests of the company.
staff.organiz.hints.domains==Company domains in the format @domain1.com, @domain2.com. If agent uses corporate mail, then he will be automatically attached to this company.
staff.organiz.errors.exists==Company with this name already exists!
staff.organiz.errors.required==The name of the company must be filled!
staff.users.list.heading==Managing users
staff.users.list.create-user==Add user
staff.users.list.import==Import
staff.users.list.export==Export
staff.users.list.disable-notifications==Notifications
staff.users.list.notifications-checked==Notifications ON
staff.users.list.notifications-unchecked==Notifications OFF
staff.users.list.disable-similar-users==Similar users
staff.users.list.similar-users-checked==There are similar users
staff.users.list.similar-users-unchecked==No similar users
staff.users.list.disable-organiz-manager==Companies user type
staff.users.list.organiz-manager-checked==Company managers
staff.users.list.organiz-manager-unchecked==Company employees
staff.users.form.active==Active
staff.users.form.nactive==Not confirmed
staff.users.form.disabled==Locked
staff.users.form.fired==Fired
staff.users.form.create-user-heading==Add a user
staff.users.form.edit-user-heading==Edit user
staff.users.form.default-lng==Default language
staff.users.form.lng==Language
staff.users.form.depart-access==Access to departments
staff.users.form.department==Departments
staff.users.form.password==Password
staff.users.form.retry-password==Re-enter password
staff.users.form.group-edit-url==Edit group
staff.users.form.notifications==Notifications
staff.users.form.timezone==Timezone
staff.users.form.ldap-username==LDAP login
staff.users.form.picture==Avatar/photo
staff.users.form.totp==Enter code from code generator app
staff.users.form.webhook==Enter authentication code
staff.users.form.ac-re-auth==Re-authentication required to continue.
staff.users.form.ac-header==Action confirmation
staff.users.alert.user-created==User has been successfully created!
staff.users.alert.user-edited==User has been successfully edited!
staff.users.alert.fired==Are you sure you want to block this user forever?
staff.users.alert.export==Are you sure you want to export :users users?
staff.users.export.name==Full name
staff.users.export.email==Email
staff.users.export.phone==Phone
staff.users.export.company==Company
staff.users.export.skype==Skype
staff.users.export.website==Website
staff.users.export.group==Group
staff.users.hint.disable-notifications==If the tick is removed, no e-mail notifications will be sent to the user
staff.users.errors.name=="Name" is a mandatory field
staff.users.errors.group=="Group" is a mandatory field
staff.users.errors.depart_list==The "Department" field is mandatory
staff.users.errors.email=="Email" is a mandatory field
staff.users.errors.timezone==The field "Time zone" is required
staff.users.errors.exists==The entered email is already in use!
staff.users.errors.retry-password==Passwords do not match!
staff.users.errors.email-format==Email has a wrong format. Please follow: yourname@yourdomain.com
staff.users.errors.trans_id==The "Language" field is required
staff.users.errors.status==The "Status" field is mandatory
staff.users.errors.staff-limit==Exceeded the number of agents in the system
staff.users.errors.group-not-exists==The specified group doesn’t exist!
staff.users.errors.group-no-access==Insufficient permissions to install the specified group!
staff.users.errors.ldap-exists==The entered LDAP login is already used by another user!
staff.users.errors.user_name==The login you entered is already in use by another user!
staff.users.errors.ac-error==An error has occurred! Please try again.
staff.users.contacts.saved==Saved successfully!
staff.users.contacts.failed==Could not save!
staff.users.contacts.wrong-type==Wrong type!
staff.users.contacts.data-lost==Data loss!
staff.users.contacts.empty-value==Contact cannot be empty!
staff.users.contacts.delete-confirm==Delete contact?
staff.users.contacts.delete-fail==Error while deleting!
staff.users.contacts.delete-success==Contact has been successfully deleted!
staff.users.contacts.email.exists==The email entered is already in use!
staff.users.contacts.email.format==Email has a wrong format. Please follow: yourname@yourdomain.com
staff.users.contacts.tlgrm.exists==Telegram ID entered is already in use!
staff.users.contacts.tlgrm.format==ID entered in a wrong format!
staff.users.contacts.viber.exists==Viber ID entered is already in use!
staff.users.contacts.viber.format==ID entered in a wrong format!
staff.users.contacts.vk.exists==VKontakte ID entered is already in use!
staff.users.contacts.vk.format==ID entered in a wrong format!
staff.users.contacts.fb.exists==Facebook ID entered is already in use!
staff.users.contacts.fb.format==ID entered in a wrong format!
staff.users.contacts.jira.exists==The specified Jira ID already exist!
staff.users.contacts.jira.format==Invalid Jira ID format!
staff.users.contacts.phone.exists==Number entered is already in use!
staff.users.contacts.phone.format==Invalid number format!
staff.users.contacts.ok.exists==The specified Odnoklassniki ID already exist!
staff.users.contacts.ok.format==Invalid Odnoklassniki ID format!
staff.users.contacts.caiwhatsapp.exists==WhatsApp ID is already using!
staff.users.contacts.caiwhatsapp.format==Wrong ID format!
staff.users.contacts.ibbwhatsapp.exists==WhatsApp number is already in use!
staff.users.contacts.ibbwhatsapp.format==The number is not in the correct format!
staff.users.contacts.mfmswhatsapp.exists==WhatsApp number is already in use!
staff.users.contacts.mfmswhatsapp.format==The number is not in the correct format!
staff.users.contacts.vonagewhatsapp.exists==WhatsApp number is already in use!
staff.users.contacts.vonagewhatsapp.format==The number is not in the correct format!
staff.users.contacts.i2crmwhatsapp.exists==The WhatsApp number is already in use!
staff.users.contacts.i2crmwhatsapp.format==The number is not in the correct format!
staff.users.contacts.i2crminstdir.exists==The account is already in use!
staff.users.contacts.i2crminstcom.exists==The account is already in use!
staff.users.contacts.caiwhatsappb.exists==WhatsApp ID is already in use!
staff.users.contacts.caiwhatsappb.format==Wrong ID format!
staff.users.contacts.i2crmwhatsappno.exists==The WhatsApp number is already in use!
staff.users.contacts.i2crmwhatsappno.format==The number is in the wrong format!
staff.users.contacts.avito.exists==Avito ID is already in use!
staff.users.contacts.avito.format==ID is not in the correct format!
staff.users.contacts.max.exists==Account already in use!
staff.users.contacts.i2crmmax.exists==Аккаунт уже используется!
staff.users.button.confirm==Confirm
staff.users.button.send-code==Send code
staff.import.import-csv==Import CSV
staff.import.upload-csv==Download as a <strong>CSV</strong> file
staff.import.start-row==Start from row
staff.import.end-row==To
staff.import.delimiter==CSV separator
staff.import.hints.main==Specify the sequence of fields based on the downloaded <strong>CSV</strong> file <br />
* - required field<br />
0 - field is missing in <strong>CSV</strong>
staff.import.hints.password==If the password field in CSV file is empty, or the sequence is equal to 0, then the password will be automatically generated
staff.import.hints.email==In case, a user with the specified email already exists, it will not be created
staff.import.hints.group==Created users will have all the rights and access to the departments of this group
staff.import.hints.end_row==In case the value is not specified - the file will be processed entirely
staff.import.preview-import==View imported notes
staff.import.preview-errors==View notes with errors
staff.import.errors.file-empty==Error!<br />File is empty or wrongly created. A separator should be a comma: ","
staff.import.errors.file-empty2==Error!<br />The file is empty or incorrectly composed.
staff.import.errors.email==Error!<br />Wrong email format or empty meaning.
staff.import.success.valid==No mistakes identified, when checking a downloaded CSV file.<br /> After pressing a button <strong>"Import"</strong>, users will be created on the basis of CSV file.
staff.import.success.created==Import has been successfully finished! There has been created <strong>:created</strong> users.
staff.email.list.heading==Managing notifications
staff.email.list.notify==Notification
staff.email.list.activity==Activity
staff.email.list.name==Name
staff.email.hints.notify==Notifications will not be sent if there is no tick
staff.email.hints.depart-staff-notify==In addition, it is necessary to put a tick in the required department
staff.email.hints.mail-new-ticket==It would be sent when a request is created from the system and a tick is removed `From end user`
staff.email.hints.mail-new-ticket-from-client==It would be sent when an email is received and there is a tick `From end user`, when creating a request
staff.email.hints.mail-mention==Will be sent when the user is mentioned via @ in the request
staff.email.button.tags==Tags
staff.email.placeholder.subject==If left blank, the default email name will be used
staff.email.enter-your-text-below==Please type your reply above this line. When replying to this message, please keep the subject unchanged!
staff.email.new-answer==Your ticket has been updated:
staff.email.templates.mail_new_ticket==Letter template - Request creation
staff.email.templates.mail_new_post==Letter template - New reply
staff.email.templates.mail_new_user==Letter template - User registration
staff.email.templates.mail_close_ticket==Letter template - Request closure
staff.email.templates.mail_reset_password==Letter template - Password reset
staff.email.templates.mail_new_user_auto==Letter template - Automatic user registration
staff.email.templates.mail_ticket_union==Email template - Merge requests
staff.email.templates.mail_ticket_freeze==Letter template - Freeze request
staff.email.templates.mail_ticket_unfreeze==Letter template - Unfreeze request
staff.email.templates.mail_new_ticket_notify==Letter template - Notifications for department agents about new requests
staff.email.templates.mail_owner_update==Letter template - Notification for user about request assignment
staff.email.templates.mail_new_ticket_from_client==Letter template - Request creation from end user' name
staff.email.templates.mail_to_owner==Letter template - New reply for assignee
staff.email.templates.mail_ticket_status==Letter template - Request status
staff.email.templates.mail_request_satisfaction==Letter template - Request customer satisfaction rating
staff.email.templates.mail_mention==Letter template - Mention of the user in the request
staff.email.templates.mail_new_comment==Email Template - New Comment
staff.email.tags.subject==Request name
staff.email.tags.unique_id==Unique request ID
staff.email.tags.message==Request content
staff.email.tags.ticket_link==Link for request
staff.email.tags.site_link==Link for website support services
staff.email.tags.verify_link==Link for account activation
staff.email.tags.reset_link==Link for password reset
staff.email.tags.password==Temporary password
staff.email.tags.ticket_depart==Request department
staff.email.tags.ticket_owner==Assignee of request
staff.email.tags.ticket_status==Request status
staff.email.tags.ticket_type==Request type
staff.email.tags.ticket_priority==Request priority
staff.email.tags.sla_date==Request SLA
staff.email.tags.sla_time_left==Time left for breaching request SLA
staff.email.tags.time_spend==Time spent for a request
staff.email.tags.total_time_spend==Time spent for all company requests
staff.email.tags.time_left==Time left for requests in the current month
staff.email.tags.last_post==Last reply in the request
staff.email.tags.user_name==Requester name
staff.email.tags.user_organization==Company of requester
staff.email.tags.first_answer==First reply in a request
staff.email.tags.prev_answer==Previous reply
staff.email.tags.satisfaction==Link for request feedback
staff.email.tags.last_answer_attachments==Attachments from the last reply
staff.email.tags.first_answer_attachments==Attachments from the first reply
staff.email.tags.ticket_posts==Last 7 replies in the request
staff.email.tags.ticket_posts_14==Last 14 replies in the request
staff.email.tags.depart_signature==Department signature
staff.email.tags.mention_message==Message
staff.email.tags.creator_phone==Requester phone number
staff.email.tags.csi_link==Links for request feedback
staff.email.tags.sla_close==SLA to close
staff.email.tags.sla_overdue_date_close==Sla overdue date to complete
staff.email.tags.sla_overdue_time_close==Sla overdue time to complete
staff.email.form.subject==Subject
staff.email.form.content==Content
staff.email.form.preview==Preview
staff.email.form.source==Code
staff.email.alert.reset==Setting the default template will overwrite all of your current template (all languages). Reset template?
staff.email.buttons.save==Save
staff.email.buttons.reset==Set default template
staff.email.buttons.yes==Yes
staff.email.buttons.no==No
staff.email.notifications.save==Settings have been successfully saved!
staff.email.notifications.reset==The template was reset successfully!
staff.settings.list.heading==Global settings
staff.settings.list.site-title==Company name
staff.settings.list.timezone==Time zone
staff.settings.list.disable-reg==Disable registration
staff.settings.list.disable-soc==Disable authorization through social networks
staff.settings.list.site-logo==Internal system logo
staff.settings.list.favicon==Favourite icon
staff.settings.list.style==Style sheet (CSS)
staff.settings.list.outbox==Outgoing mail by default
staff.settings.list.use-smtp==Use SMTP
staff.settings.list.smtp-server==Mails`s server address
staff.settings.list.smtp-auth==SMTP authorization
staff.settings.list.smtp-types==Connection type
staff.settings.list.smtp-password==Password
staff.settings.list.smtp-login==Log in
staff.settings.list.smtp-port==Port
staff.settings.list.public-kb==Public knowledge base
staff.settings.list.client-satisfaction==End user satisfaction raiting
staff.settings.list.client-satisfaction-public-edit==Restrict feedback changing on the public page
staff.settings.list.global-settings==Global settings
staff.settings.list.global-auth==Authentication settings
staff.settings.list.remember-me==Remember me
staff.settings.list.remember-me-ip==Check IP
staff.settings.list.remember-me-expire==For how many days to remember?
staff.settings.list.start-page==Start page
staff.settings.list.ticket-require-to-select-type==When creating a request, you must select the type manually.
staff.settings.list.hide-preview==Disable preview in request list
staff.settings.list.copyright-text==Page Footer Text
staff.settings.list.api-key==API key
staff.settings.list.ban-attempts==Number of login attempts
staff.settings.list.show-bans==Show blocked user
staff.settings.list.chat-on-public-pages==Chat on public pages
staff.settings.list.additional-settings==Additional settings
staff.settings.list.auto-email-domain==Domain for automatic mail generation
staff.settings.list.password-policy-settings==User password policy settings
staff.settings.list.password-min-length==Minimal password length
staff.settings.list.password-min-numeric==Minimal password length
staff.settings.list.password-min-lowercase==Minimal password length
staff.settings.list.password-min-uppercase==Minimal password length
staff.settings.list.password-min-special==Minimal password length
staff.settings.list.password-expiration==Password life time (days)
staff.settings.list.password-login-policy-check==Check password policies at login
staff.settings.list.security==Security/Authorization
staff.settings.list.totp-authentication==TOTP (Time-based One-time Password) authentication
staff.settings.list.webhook-authentication==Authentication by code (webhook)
staff.settings.list.forced-pw-change-on-fl==Forced password change on first login
staff.settings.list.file-download==List of allowed files
staff.settings.list.default-lng==Default language
staff.settings.list.domain-name==New domain name
staff.settings.list.logo==Logo
staff.settings.list.custom-css==Stylesheet (CSS)
staff.settings.list.auth_file_download==Access to files for downloading only after authorization
staff.settings.list.ac-password==Password
staff.settings.list.ac-totp==Enter code from code generator app
staff.settings.list.ac-webhook==Enter authentication code
staff.settings.list.ac-re-auth==Re-authentication required to continue.
staff.settings.list.ac-header==Action confirmation
staff.settings.list.totp-code==TOTP code
staff.settings.start-page-types.only-auth==Authorization only
staff.settings.start-page-types.auth-and-kb==Authorization and public knowledge base
staff.settings.start-page-types.only-public-kb==Public knowledge base only
staff.settings.hints.disable-reg==To disable registration field, you must remove the appropriate tick.
staff.settings.hints.api==Api Key is required for authorization from an external system.
staff.settings.hints.use-smtp==By default, mail is sent by using our servers. If desired, you can use your own server to send mail, it will reduce a risk of getting email into spam.
staff.settings.hints.smtp-server==First specified server is basic. Through '<strong>;</strong>' you can specify SMTP servers.<br />Example: smtp1.main.com;smtp2.backup.com.
staff.settings.hints.form-widget==You can remove fields that you don`t need, except for the mandatory ones: Name, Subject, Description . <br /> The field 'Back' contains an http link that the user will be redirected to once a request is submitted.
staff.settings.hints.public-kb==It displays all articles and categories with an access <strong>public</strong>, which are accessible to unauthorised users on the main page.
staff.settings.hints.remember-me==This allows you to remember the user and do not enter the password every time
staff.settings.hints.remember-me-ip==If you change the IP address, you will be asked to re-enter the password
staff.settings.hints.remember-me-expire==For how many days to remember and do not ask for a password? By default <b>7 days</b>
staff.settings.hints.start-page==Authorization will always be available by link: <strong>:url</strong>
staff.settings.hints.api-key==The keys of other users can be found in the user card or obtained through the API. Keys are available only to the creator of the system.
staff.settings.hints.api-doc==API documentation
staff.settings.hints.api-capability==Each user has his own API key, which is limited by access rights in the system.
staff.settings.hints.ban-attempts==After the specified number of login attempts, the account will be locked. To disable the function, set value to 0
staff.settings.hints.auto-email-domain==If the domain is specified, the email will be automatically generated when a new user is created. In case "@auto.hde" domain is used, emails won't be sent.
staff.settings.hints.password-login-policy-check==The next authentication will check the complexity of the user's password; if the password does not comply with the current password policy, the user will need to change the password.
staff.settings.hints.password-expiration==Password validity is checked every time you authenticate, set 0 to disable password validity check.
staff.settings.hints.remember-me-expire-2==How many days the system will remember you and not ask for your password. The default is 7 days
staff.settings.hints.totp-authentication==Authentication via code generator application (Google Authenticator, Microsoft Authenticator, FreeOTP and others)
staff.settings.hints.webhook-authentication==Authentication by code received via webhook
staff.settings.hints.file-download==The list of allowed files that can be unloaded from the system, if the field is empty, all files are available for unloading
staff.settings.hints.default-lng==Please note that when you change the language, the names of custom fields, types, priorities, statuses and departments will not be displayed without making the specified language translation.
staff.settings.hints.auth-page==Authorization will always be available by link:
staff.settings.hints.domain-dns==To use your domain name, please create <strong>CNAME</strong> record with the address of our DNS server:
staff.settings.hints.outbound-email==Used to send system emails, for example, a letter with a recovery link, a password also in case the department does not specify the source email.
staff.settings.hints.fav==Format - ICO. Height and width is not more than: 64px.
staff.settings.hints.logo-2==Logo format is PNG. Recommended width 350px, height 65px.
staff.settings.alert.api==Generate a new Api Key?
staff.settings.alert.smtp==Text email has been sent successfully!
staff.settings.alert.code-copied==Form code has been successfully copied!
staff.settings.alert.save==Changes have been saved!
staff.settings.alert.api-key-copied==API key has been successfully copied!
staff.settings.alert.api-key-reset==Generate a new Api Key?
staff.settings.alert.api-key-updated==API key has been successfully reseted!
staff.settings.alert.dns-copied==DNS server has been successfully copied!
staff.settings.alert.domain-switched==Domain has been successfully changed!
staff.settings.alert.logo==Logotype has been successfully changed! Please, refresh web page and browser cache!
staff.settings.alert.favicon==Favicon has been successfully changed! Please, refresh web page and browser cache!
staff.settings.alert.api-key-show==Show API key?
staff.settings.alert.code-sended==Code sent!
staff.settings.errors.smtp==An error has occurred! Please, check if your data are entered correctly.
staff.settings.errors.logo==The following errors has occurred
staff.settings.errors.png==For images you can only use PNG format
staff.settings.errors.ico==For icons you can only use PNG format
staff.settings.errors.width==Maximum icon width 64px
staff.settings.errors.height==Maximum icon height 64px
staff.settings.errors.weight==Maximum logo weight 100KB
staff.settings.errors.dns-error==The CNAME record is not provided, or it is incorrect, please check the CNAME record!
staff.settings.errors.ac-error==An error has occurred! Please try again.
staff.settings.types.none==No encryption
staff.settings.types.ssl==SSL
staff.settings.types.tls==TLS
staff.settings.button.check-smtp==Send a text message
staff.settings.button.download-form==Download the form
staff.settings.button.copy==Copy the code
staff.settings.button.check-dns==Check the CNAME record
staff.settings.button.save==Save
staff.settings.button.advanced-settings==Advanced settings
staff.settings.button.yes==Yes
staff.settings.button.no==No
staff.settings.button.logo==Upload logo
staff.settings.button.favicon==Upload favicon
staff.settings.button.advanced==Advanced settings
staff.settings.button.reset==Reset to default
staff.settings.button.confirm==Confirm
staff.settings.button.send-code==Send code
staff.settings.tabs.global==System
staff.settings.tabs.style==Appearance
staff.settings.tabs.reg-form-fields==Registration fields
staff.settings.tabs.outbox==Outbox
staff.settings.tabs.form-widget==Website form
staff.settings.tabs.own-domain==Personal domain
staff.settings.tabs.auth_policy==Authentication settings
staff.settings.tabs.password_policy==Password Policies
staff.settings.tabs.security==Security
staff.settings.tabs.sso==Single sign-on (SSO)
staff.settings.tabs.ldap==LDAP/AD authentication
staff.settings.tabs.2fa==Two-factor authentication
staff.settings.tabs.file-download==Files
staff.settings.html-form.name==Name
staff.settings.html-form.organization==Company
staff.settings.html-form.department==Department
staff.settings.html-form.type==Question type
staff.settings.html-form.priority==Priority
staff.settings.html-form.attach==Attachment
staff.settings.html-form.email==Email
staff.settings.html-form.subject==Name
staff.settings.html-form.desc==Description
staff.settings.html-form.tags==Marks
staff.settings.html-form.send==Send
staff.settings.html-form.own-domain-input==Enter the address of your new domain name
staff.settings.html-form.change-domain==Switch the domain
staff.settings.theme.menu==Menu
staff.settings.theme.menu-background==Menu background
staff.settings.theme.menu-item-color==Menu item color
staff.settings.theme.menu-item-background==Menu item background
staff.settings.theme.menu-item-color-hover==Menu item color on hover
staff.settings.theme.menu-item-background-hover==Menu item background on hover
staff.settings.theme.tickets==Tickets
staff.settings.theme.ticket-user-post-color==User post color
staff.settings.theme.ticket-user-post-background==User post background
staff.settings.theme.ticket-staff-post-color==Staff post color
staff.settings.theme.ticket-staff-post-background==Staff post background
staff.settings.theme.ticket-staff-own-post-color==Own post color
staff.settings.theme.ticket-staff-own-post-background==Own post background
staff.settings.theme.ticket-staff-comment-color==Comment color
staff.settings.theme.ticket-staff-comment-background==Comment background
staff.settings.theme.ticket-staff-own-comment-color==Own comment color
staff.settings.theme.ticket-staff-own-comment-background==Own comment background
staff.settings.theme.ticket-post-input-color==Add post input color
staff.settings.theme.ticket-post-input-background==Add post input background
staff.settings.theme.ticket-comment-input-color==Add comment input color
staff.settings.theme.ticket-comment-input-background==Add comment input background
staff.settings.theme.ticket-primary-button-color==Primary button color
staff.settings.theme.ticket-primary-button-background==Primary button background
staff.settings.theme.ticket-primary-button-color-hover==Primary button color on hover
staff.settings.theme.ticket-primary-button-background-hover==Primary button background on hover
staff.settings.theme.ticket-secondary-button-color==Secondary button color
staff.settings.theme.ticket-secondary-button-background==Secondary button background
staff.settings.theme.ticket-secondary-button-color-hover==Secondary button color on hover
staff.settings.theme.ticket-secondary-button-background-hover==Secondary button background on hover
staff.settings.theme.ticket-user-href-color==Link in the end-user reply
staff.settings.theme.ticket-user-href-hover==Link in the end-user reply when hovered
staff.settings.theme.ticket-staff-href-color==Link in the agent reply
staff.settings.theme.ticket-staff-href-hover==Link in the agent reply when hovered
staff.settings.theme.ticket-staff-comment-href-color==Link in the agent internal note
staff.settings.theme.ticket-staff-comment-href-hover==Link to the agent internal note when hovered
staff.depart.list.heading==Managing departments
staff.depart.list.create-depart==Add a department
staff.depart.list.search==Search
staff.depart.list.social==Social networks
staff.depart.list.day==Day
staff.depart.list.open==Open
staff.depart.list.close==Closing
staff.depart.list.holiday==Day off
staff.depart.tabs.main==Main
staff.depart.tabs.inbox==Inbox
staff.depart.tabs.outbox==Outbox
staff.depart.tabs.advanced==Advanced settings
staff.depart.tabs.channel.title==Channels
staff.depart.tabs.channel.tlgrm==Telegram
staff.depart.tabs.channel.fb==Facebook
staff.depart.tabs.channel.vk==VKontakte
staff.depart.tabs.channel.viber==Viber
staff.depart.tabs.channel.ok==Odnoklassniki
staff.depart.tabs.channel.caiwhatsapp==WhatsApp
staff.depart.tabs.channel.ibbwhatsapp==WhatsApp Business
staff.depart.tabs.channel.mfmswhatsapp==WhatsApp Business mfms
staff.depart.tabs.channel.vonagewhatsapp==WhatsApp Business Vonage
staff.depart.tabs.channel.i2crmwhatsapp==WhatsApp Business i2crm
staff.depart.tabs.channel.i2crminstdir==Instagram Direct i2crm
staff.depart.tabs.channel.i2crminstcom==Instagram comments i2crm
staff.depart.tabs.channel.inbox==Inbox
staff.depart.tabs.channel.outbox==Outgoing mail
staff.depart.tabs.channel.ig==Instagram
staff.depart.tabs.channel.caiwhatsappb==WhatsApp Business 1msg
staff.depart.tabs.channel.chat==Chat Widget
staff.depart.tabs.channel.medialogiya==Medialogy
staff.depart.tabs.channel.branalytics==Brand Analytics
staff.depart.tabs.channel.i2crmwhatsappno==WhatsApp i2crm (unofficial)
staff.depart.tabs.channel.gawhatsapp==WhatsApp Green API
staff.depart.tabs.channel.chatapponlinetg==Telegram personal ChatApp
staff.depart.tabs.channel.outgoing==Outgoing channel
staff.depart.tabs.channel.avito==Avito
staff.depart.tabs.channel.rocketdata==RocketData
staff.depart.tabs.channel.max==MAX
staff.depart.tabs.channel.yamessenger==Yandex Messenger
staff.depart.tabs.channel.gamax==MAX персональный Green API
staff.depart.tabs.channel.i2crmmax==MAX персональный i2crm
staff.depart.form.create-depart-heading==Add a department
staff.depart.form.edit-depart-heading==Edit a department
staff.depart.form.from-email==Sender name
staff.depart.form.staff-name==The unified name of agents
staff.depart.form.staff-image==One avatar for all agents
staff.depart.form.send-email==Email used
staff.depart.form.sla==SLA term
staff.depart.form.new-ticket-notify==Informing agents about new requests
staff.depart.form.create-inbox-heading==Inbox
staff.depart.form.create-inbox==Add an inbox
staff.depart.form.type==Type
staff.depart.form.server==Address of mail server
staff.depart.form.port==Port
staff.depart.form.login==Login/email
staff.depart.form.owner-only-staff==Assignees are only agents of the department
staff.depart.form.public-client-view==Request view in Public department (end user)
staff.depart.form.password==Password
staff.depart.form.check-inbox==Check email
staff.depart.form.show-log==View log file
staff.depart.form.clear-log==Clear log file
staff.depart.form.group==Group by default
staff.depart.form.signature==Department signature
staff.depart.form.add-channel==Add channel
staff.depart.form.continue-with-fb==Sign in with Facebook
staff.depart.form.continue-with-vk==Sign in with VKontakte
staff.depart.form.delete-channel==Delete channel?
staff.depart.form.new-channel==New channel
staff.depart.form.channel-permission==Permissions
staff.depart.form.messages.bot-key-exists==The bot key is already in use or not specified!
staff.depart.form.messages.access-token-exists==The access key is already in use or not specified!
staff.depart.form.messages.group-id-exists==Group ID is already in use or not specified!
staff.depart.form.messages.channel-saved==Settings successfully saved!
staff.depart.form.messages.bot-key-wrong-format==Incorrect bot key format!
staff.depart.form.messages.access-token-wrong-format==Incorrect access key format!
staff.depart.form.messages.api-url-and-token-is-required==API URL and token are required!
staff.depart.form.messages.infobip-is-required==API URL, phone number and login are required fields!
staff.depart.form.messages.api-url-and-token-exists==Specified API URL and token are using by other channel!
staff.depart.form.messages.api-url-wrong-format==Wrong format of API URL!
staff.depart.form.messages.channel-phone-number-exists==Group phone number used by another channel!
staff.depart.form.messages.mfms-is-required==API URL, phone number, signature, login and callback login are required fields!
staff.depart.form.messages.vonage-is-required==Phone number, API token and HDE key are required fields!
staff.depart.form.messages.i2crm-no-channel==No i2crm incoming channels available!
staff.depart.form.messages.zadarma-required==Key and Secret are required!
staff.depart.form.messages.zadarma-key-error==Connection with Zadarma API failed, check correctness of Key and Secret keys!
staff.depart.form.messages.zadarma-key-used==The specified keys are already in use in another connection!
staff.depart.form.messages.telphin-required==App ID and App Secret are required!
staff.depart.form.messages.telphin-key-error==Telphin API connection failed, check if App ID and App Secret keys are correct!
staff.depart.form.messages.mango-required=="Unique code of your PBX" and "Key to create a signature" are required!
staff.depart.form.messages.mango-key-error==Failed to establish a connection to the Mango API, check the correctness of the keys "Unique code of your PBX" and "Key to create a signature"!
staff.depart.form.messages.rostelekom-required=="Unique identification code", "Unique signature key" and "Domain" are required!
staff.depart.form.messages.rostelekom-key-error==Failed to establish a connection to the API Rostelecom, check the correctness of the keys "Unique identification code", "Unique key for signing", "Domain", as well as the status of the service and the presence of active users!
staff.depart.form.messages.nextel-required==Field "API key" is required!
staff.depart.form.messages.nextel-key-error==Failed to establish a connection to the Nextel API, check the correctness of the "API key"!
staff.depart.form.messages.sipuni-required==The field "Integration key" and "Number in the system" are required!
staff.depart.form.messages.sipuni-key-error==If the connection to the Sipuni API could not be established, check if the "Integration key" and the "System number" are correct!
staff.depart.form.messages.mcn-key-error==Failed to connect to the MCN API, check if the "Token" and "P.M. No." are correct!
staff.depart.form.messages.mcn-required==Fields "Token", "VPBX #" and "P.M. #" are required!
staff.depart.form.messages.onlinepbx-key-error==Failed to establish a connection to OnlinePbx API, check that "Domain" and "API key" are correct!
staff.depart.form.messages.onlinepbx-required==Field "Domain" and "API-key" are required!
staff.depart.form.messages.megafon-key-error==Failed to connect to the Megafon API, check if the "PBX Address" and "PBX Authorization Key" are correct!
staff.depart.form.messages.megafon-required==The "PBX Address" and "PBX Authorization Key" fields are mandatory!
staff.depart.form.messages.uiscom-key-error==Failed to connect to Uiscom API, check the "Key" field!
staff.depart.form.messages.uiscom-required==The "Key" field is required!
staff.depart.form.messages.gawhatsapp-is-required==IdInstance and ApiTokenInstance are mandatory fields!
staff.depart.form.messages.gawhatsapp-exists==IdInstance is already used by another channel!
staff.depart.form.messages.novofon-required==Key and Secret are required!
staff.depart.form.messages.novofon-key-error==Failed to connect to Novofon API, please check if Key and Secret are correct!
staff.depart.form.messages.novofon-key-used==The specified keys are already in use on another connection!
staff.depart.form.messages.chatapponlinetg-required==All fields are required.
staff.depart.form.messages.gamax-is-required==IdInstance и ApiTokenInstance являются обязательными полями!
staff.depart.form.messages.gamax-exists==IdInstance уже используется другим каналом!
staff.depart.form.sync-channel==Synchronize and save
staff.depart.form.channel-settings==Channel settings
staff.depart.form.save-channel==Save
staff.depart.form.channel-description==Channel description
staff.depart.form.channel-status==Status
staff.depart.form.channel-statuses.status-0==<span style="color:#FF0000;">The connection is not established!</span>
staff.depart.form.channel-statuses.status-1==<span style="color:#008000;">Connection successfully established</span>
staff.depart.form.channel-statuses.status-2==<span style="color:#FF0000;">Settings error or there is no connection to the server!</span>
staff.depart.form.channel-statuses.status-3==<span style="color:#FF0000;">The connection is possibly congested or down! Check the connection!</span>
staff.depart.form.channel-statuses.status-4==<span style="color:#FF0000;">Sync Error!</span>
staff.depart.form.channel-statuses.status-5==<span style="color:#FF0000;">The channel is already in use!</span>
staff.depart.form.channel-status-reset==Status reset
staff.depart.form.bot_key==Bot key
staff.depart.form.access_token==Access key
staff.depart.form.api_url==API URL
staff.depart.form.api_token==API token
staff.depart.form.api_login==Login
staff.depart.form.api_password==Password
staff.depart.form.channel_phone_number==Channel's phone number
staff.depart.form.channel_name==Channel name
staff.depart.form.secret_key==Hidden key
staff.depart.form.group_id==Group ID
staff.depart.form.bot_id==Bot ID
staff.depart.form.server_response==Server response
staff.depart.form.callback_addr==Callback address
staff.depart.form.user_access_token==User's token
staff.depart.form.channel-log.tlgrm==Telegram channel Log
staff.depart.form.channel-log.viber==Viber channel Log
staff.depart.form.channel-log.vk==VKontakte channel Log
staff.depart.form.channel-log.fb==Facebook cchannel Log
staff.depart.form.channel-log.ok==OK channel Log
staff.depart.form.channel-log.caiwhatsapp==WhatsApp channel log
staff.depart.form.channel-log.ibbwhatsapp==WhatsApp Business Channel Log
staff.depart.form.channel-log.mfmswhatsapp==WhatsApp Business mfms channel log
staff.depart.form.channel-log.date==Data
staff.depart.form.channel-log.channel==Channel
staff.depart.form.channel-log.channel-name==Channel name
staff.depart.form.channel-log.ticket==Request
staff.depart.form.channel-log.error==Error
staff.depart.form.channel-log.vonagewhatsapp==WhatsApp Business Vonage channel Log
staff.depart.form.channel-log.i2crmwhatsapp==WhatsApp Business i2crm channel log
staff.depart.form.channel-log.i2crminstdir==Instagram Direct i2crm channel log
staff.depart.form.channel-log.i2crminstcom==Instagram comments i2crm channel log
staff.depart.form.channel-log.ig==Instagram channel log
staff.depart.form.channel-log.caiwhatsappb==WhatsApp Business 1msg channel log
staff.depart.form.channel-log.i2crmwhatsappno==WhatsApp i2crm channel log
staff.depart.form.channel-log.gawhatsapp==Green API WhatsApp channel log
staff.depart.form.channel-log.chatapponlinetg==Telegram channel log personal ChatApp
staff.depart.form.channel-log.avito==Avito Channel Log
staff.depart.form.channel-log.rocketdata==RocketData Channel Log
staff.depart.form.channel-log.max==Channel log MAX
staff.depart.form.channel-log.yamessenger==Yandex Messenger channel log
staff.depart.form.channel-log.gamax==Журнал каналов MAX персональный Green API
staff.depart.form.channel-log.i2crmmax==Журнал каналов MAX персональный i2crm
staff.depart.form.image==Image (PNG/JPEG)
staff.depart.form.service-category==Service Category
staff.depart.form.service==Service
staff.depart.form.parent-service==Parent Category
staff.depart.form.main-category==Main category
staff.depart.form.service-has-child==Category contains child elements
staff.depart.form.search-result==Search reults
staff.depart.form.search-not-found==No search results found!
staff.depart.form.depart-aliases==Email aliases
staff.depart.form.other-port==Other port
staff.depart.form.sort-after==To be placed after
staff.depart.form.callback_login==Callback login
staff.depart.form.callback_password==Callback password
staff.depart.form.mfms_subject==Signature (subject)
staff.depart.form.ibb-parse-channel-log==Check mailings
staff.depart.form.add-i2crm-channels==Add channels i2crm
staff.depart.form.hde_secret==HDE key
staff.depart.form.channel-template.whatsapp-template-settings==Template message settings to start a dialog
staff.depart.form.channel-template.template-message==Template
staff.depart.form.channel-template.template-text==Template text (text of the reply in the request)
staff.depart.form.channel-template.template-code==Template code
staff.depart.form.channel-template.template-agreement==Confirm template use
staff.depart.form.channel-template.whatsapp-business-template-agreement==Confirm the use of the template. The system will use this template if necessary to open the 24h window. Attention - your provider WhatsApp Business, applies a separate fee for each sent template - its use will entail additional costs associated with integration.
staff.depart.form.i2crm.api-key==API key
staff.depart.form.i2crm.api-key-hint==The API key is in the personal account of the outgoing i2crm channel.
staff.depart.form.i2crm.check-connect==Check the connection
staff.depart.form.i2crm.channel-connect==Connect
staff.depart.form.whatsapp-wf-agreement==Allow me to write first to WhatsApp, I agree that WhatsApp will block the connected phone number. WARNING: This channel is not official. The ability to write to end-user will result in blocking the number of WhatsApp.
staff.depart.form.disable-personal-signature==Disable personal signature in the department
staff.depart.form.comment-explode==Register internal notes as separate requests
staff.depart.form.days==d.
staff.depart.form.hours==h.
staff.depart.form.minutes==m.
staff.depart.form.add-access==Give the rights to the groups
staff.depart.form.default-lng==Default language
staff.depart.form.send-files-as-links==Sending files with links
staff.depart.form.ig.story-mention==@mentions in story
staff.depart.form.ig.story-reply==Replies for stories
staff.depart.form.default-sla-policy==SLA plan by default
staff.depart.hints.last-inbox==Settings of the active email account:
staff.depart.hints.last-li-1==All emails will be synchronised from the inbox
staff.depart.hints.last-li-2==Users will be created for all end-users, if not already created
staff.depart.hints.last-li-3==Notifications will be sent when user/request will be created
staff.depart.hints.last-li-4==Email will be checked every 15 minutes. To adjust the interval, send an email to  <a href="mailto:support@helpdeskeddy.com" target="_blank" rel="noreferrer noopener">support@helpdeskeddy.com</a>
staff.depart.hints.last-li-5==Email will be checked every 3 minutes. To reduce the interval please change the cron file. You require permission from Administrators to make changes to this file.
staff.depart.hints.last-a==Disable/enable notifications
staff.depart.hints.new-ticket-notify==Notify all agents of the department about new requests. If there is a tick then the notification is on.
staff.depart.hints.log-file==This file contains records of all errors and warnings that occurred when checking the inboxes.
staff.depart.hints.group==If the user has not previously been registered and will create a request by e-mail, the selected group will be chosen by default for automatic registration.
staff.depart.hints.owner-only-staff==By default, assignees can also be agents from a public department
staff.depart.hints.public-client-view==The end-user's view limits the capabilities of assignees in the public department
staff.depart.hints.from-email==The sender's name in the emails, in case it is not specified - the name will be generated automatically
staff.depart.hints.staff-name==Setting allows you to replace the names of all department agents in the notification tags
staff.depart.hints.staff-image==The setting allows you to replace the avatars of all department agents in the notification tags
staff.depart.hints.signature==Unique department signature in notifications
staff.depart.hints.channels-log==The log indicates all errors and warnings that occurred when working with channels.
staff.depart.hints.tlgrm-manual==<h3>How to create a bot?</h3> 1. Go to <a href="https://web.telegram.org" target="_blank" rel="noreferrer noopener">Telegram</a> and send a message to @BotFather. A complete list of commands is available using the command /help.<br />2. To create a new bot write /newbot and then follow the instructions. When bot is created @BotFather will give you an API token and you will need to copy it.<br />3. Go back to your system. Click "Add channel" button.<br />4. Insert the API token in "Bot key" field.<br />5. Click "Synchronise and save".<br /><br />To work with groups, set "/setjoingroups" to "enabled" and "/setprivacy" to "disabled".<br />You will find more information about how to use bots in the <a href="https://support.eddydesk.com/en/knowledge_base/article/46/category/7/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.depart.hints.vk-manual==<h3>How to set up a VK community channel?</h3>1. Click on the "Sign in with Vkontakte" button.<br />2. Log in to VK under the administrator's profile of the your community.<br />3. Confirm access to the administrator account, specify the communities and click "Continue ...", then confirm the access to the communities.<br /><br />You can find more information about VK integration in the <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/222/cat/63/integracija-s-kanalami-soobschestv-vkontakte" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.depart.hints.fb-manual==<h3>How to configure the FB channel?</h3>1. Click "Sign in with Facebook" button.<br />2. Log in to the FB under the administrator's profile of the required page.<br />3. Confirm access to your administrator account and confirm access to pages.<br /><br /> In case you have issues connecting the page - go to "<a href="https://facebook.com/" target="_blank" rel="noreferrer noopener">Facebook</a>->Settings->Business Integrations" and delete the "HelpDeskEddy" tickets and then the connection procedure can be repeated.<br />You can find more information about FB integration in the <a href="https://support.eddydesk.com/en/knowledge_base/article/49/category/7/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.depart.hints.viber-manual==<h3>How to create a bot?</h3> 1. Go to <a href="https://partners.viber.com/" target="_blank" rel="noreferrer noopener">Viber partners page</a>, log in to the system and create a bot.<br />2. After bot is created copy his token.<br />3. Return to your system. Click "Add channel" button.<br />4. Insert the API token in the "Bot key" field.<br />5. Click "Synchronise and save".<br /><br /> To confirm your new bot go to <a href="https://pabotform.viber.com/bot.html" target="_blank" rel="noreferrer noopener">Viber website</a> and fill out the form.<br />More information about how to use bots can be found in the<a href="https://support.eddydesk.com/en/knowledge_base/article/45/category/7/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.depart.hints.depart-aliases==You can specify multiple inbox aliases, separated by commas
staff.depart.hints.ok-manual==<h3>How to set up a group channel?</h3> 1. Go to <a href="https://ok.ru" target="_blank" rel="noreferrer noopener">Odnoklassniki</a> and find your group.<br /> 2. Go to "Settings-> Management", find the section "Group administration messages".<br /> 3. Click the "Get Access Key" button and generate a new key, copy it.<br /> 4. Go back to your system. Click the "Add channel" button. <br /> 5. Enter the "Channel Name". <br /> 6. Insert the copied key in the  "Access key" field. <br /> 7. Click the "Synchronise and save" button. <br /><br /> More information about the integration of Odnoklassniki can be found in our <a href="https://support.helpdeskeddy.com/en/knowledge_base/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.depart.hints.channel-status-reset==Resetting status allows you to reset errors without the participation of the channel administrator.
We recommend to check the channel log, resetting the status does not solve the errors caused during the channel operation!
Continue?
staff.depart.hints.caiwhatsapp-manual==<h3>How to connect to WhatsApp?</h3>1. Visit the <a href="https://my.1msg.io" target="_blank" rel="noreferrer noopener"> 1msg </a>. <br /> 2. Log in to the site. <br /> 3. Add a new account and connect your WhatsApp by following the instructions. <br /> 4. After creating an account in your settings, enable all notifications. <br /> 5. Copy API URL and token from account header. <br /> 6. Return to your system. Click "SAdd channel" button. <br /> 7. Paste the API URL and token into the appropriate fields. <br /> 8. Click the "Sync and save" button. <br /><br /> In case of problems or errors while working with the channel, we recommend to check the error log in your system, and also go to your account on the website <a href="https://my.1msg.io" target="_blank" rel="noreferrer noopener"> 1msg </a> and check the connection status there. <br /> For more details on integration with the 1msg, see <a href="https://support.eddydesk.com/en/knowledge_base/article/43/category/7/" target="_blank" rel="noreferrer noopener">our knowledge base</a>
staff.depart.hints.whatsapp-chat-api-warning==Warning! <br /> Integration through the <a href="https://my.1msg.io" target="_blank" rel="noreferrer noopener"> 1msg </a> is an UNOFFICIAL solution. For all questions regarding the problems of the WhatsApp channel, you need to write directly to the developers of 1msg. <br /> Using this integration can violate Whatsapp rules and lead to blocking your account.
staff.depart.hints.ibbwhatsapp-manual==Integration of the system and WhatsApp Business has been created with official provider of this service. This integration paid separately and relevant to large companies. For more information, please contact us at support@helpdeskeddy.com.
staff.depart.hints.mfmswhatsapp-manual==Integration of the system and WhatsApp Business is implemented in cooperation with the official provider of this service mfms. This integration is paid separately and is relevant for large businesses. For more information, please contact us at support@helpdeskeddy.com.
staff.depart.hints.vonagewhatsapp-manual==Integration of the system and WhatsApp Business is implemented in cooperation with the official provider of this service Vonage. This integration is paid separately and is relevant for large businesses. For more information, please contact us at support@helpdeskeddy.com.
staff.depart.hints.i2crm-instagram-manual==Attention!<br />Integration via <a href="https://i2crm.ru/" target="_blank" rel="noreferrer noopener">i2crm</a> is an UNOFFICIAL solution. For all questions concerning Instagram channel operability please write directly to the developers <a href="https://i2crm.ru/" target="_blank" rel="noreferrer noopener">i2crm</a>.Using this integration may violate Instagram rules and result in blocking your account.
staff.depart.hints.i2crm-whatsapp-manual==Integration of the system and WhatsApp Business is implemented in cooperation with the official provider of this service. <a href="https://i2crm.ru/" target="_blank" rel="noreferrer noopener">i2crm</a>. This integration is paid separately and relevant for large businesses. For more information, please contact us by email at support@helpdeskeddy.com.
staff.depart.hints.disable-personal-signature==Disable personal signature in requests of department
staff.depart.types.imap-no-ssl==IMAP
staff.depart.types.imap-ssl==IMAP SSL
staff.depart.types.imap-ssl-novalidate==IMAP SSL without checking the certificate
staff.depart.types.pop-no-ssl==POP3
staff.depart.types.pop-ssl==POP3 SSL
staff.depart.types.pop-ssl-novalidate==POP3 SSL without checking the certificate
staff.depart.alert.log-empty==Log file is cleared!
staff.depart.alert.log-truncate==Are you sure you want to clear the log file?
staff.depart.alert.depart-created==The department has been successfully created!
staff.depart.alert.depart-edited==The department has been successfully edited!
staff.depart.alert.staff-image-delete==Are you sure you want the same avatar for all agents?
staff.depart.alert.ibb-parse-channel-log==Added posts:: msg_count
staff.depart.notifications.department-created==A department has been created!
staff.depart.notifications.department-updated==A department has been updated!
staff.depart.notifications.department-deleted==A department has been deleted!
staff.depart.notifications.department-delete-error==The department cannot be deleted because it contains requests - :tickets
staff.depart.notifications.department-changed==Don't forget to save the department's changes by clicking the "Save" button!
staff.depart.notifications.leave-page==The changes made will not be saved!
staff.depart.notifications.warning==Warning
staff.depart.notifications.department-delete-not-allowed==The department cannot be deleted!
staff.depart.buttons.save==Save
staff.depart.buttons.yes==Yes
staff.depart.buttons.no==No
staff.depart.buttons.go-back==Go to the list of departments
staff.depart.buttons.cancel==Cancel
staff.depart.buttons.image==Choose an image
staff.depart.buttons.delete-image==Delete an image
staff.depart.buttons.advanced==Advanced settings
staff.depart.buttons.sla==SLA settings
staff.depart.confirm.delete==Remove the department?
staff.main.manage==Management
staff.main.modules.global_settings==Global settings
staff.main.modules.group==Group access rights
staff.main.modules.department==Departments
staff.main.modules.ticket==Request settings
staff.main.modules.users==Users
staff.main.modules.organization==End-user's companies
staff.main.modules.email==Notifications
staff.main.modules.sla==SLA settings
staff.main.modules.dispatcher==Dispatcher
staff.main.modules.chat_config==Chat settings
staff.main.modules.lang==Language
staff.main.modules.global-macro==Global macros
staff.main.modules.global-filters==Global views
staff.main.modules.ldap==LDAP/Active Directory
staff.main.modules.ticket-fields==Tiket fields
staff.main.modules.contact-fields==Contact fields
staff.main.modules.integration==Integrations
staff.main.modules.global_log_module==Global audit
staff.main.modules.kb_config_module==Knowledge base settings
staff.main.modules.jira_integration_module==Jira integration settings
staff.main.modules.widgets==Widgets
staff.main.modules.omnichannel-buttons==Omnichannel Buttons
staff.main.modules.inbox-settings==Inbox settings
staff.main.modules.channel-settings==Channel settings
staff.main.modules.contacts==Contacts
staff.main.modules.csi==Customer satisfaction
staff.main.modules.security==Security/Authorization
staff.main.modules.scheduler==Schedule
staff.main.modules.export-template==Export templates
staff.main.modules.sla-policies==SLA plans
staff.main.modules.bots==Bot builder
staff.main.hints.global_settings==Global system settings + Appearance settings + Registration fields.
staff.main.hints.group==Possibility to create different user groups to restrict access to modules. Created by default: Administrator, Agent, End user.
staff.main.hints.department==Departments of your company. Possibility to divide requests into field of directions and respectively divide agents access. Each department is given its own SLA.
staff.main.hints.ticket==Settings related to work with requests, fields of a request, display of a list of requests.
staff.main.hints.users==Adding and editing agents, end users.
staff.main.hints.organization==Adding and editing end users-focused companies, entitling company's "managers".
staff.main.hints.email==Edit notification templates, disable notification.
staff.main.hints.sla==Actions will be taken after the breach of SLA.
staff.main.hints.dispatcher==Automate system actions. Based on the Condition - Action principle.
staff.main.hints.chat_config==Widget code for your website, set the appearance of the chat.
staff.main.hints.lang==Adding and editing system languages.
staff.main.hints.global-filters==Adding and editing global views.
staff.main.hints.ldap==LDAP / Active Directory settings and connection testing.
staff.main.hints.ticket-fields==Add and edit request fields.
staff.main.hints.contact-fields==Adding and editing contact fields.
staff.main.hints.integration==Integration settings for popular services
staff.main.hints.global_log_module==Audit of system settings changes
staff.main.hints.kb_config_module==General knowledge base settings
staff.main.hints.jira_integration_module==Add and / or edit Jira integration
staff.main.hints.widgets==Widgets settings.
staff.main.hints.omnichannel-buttons==Manage omnichannel button groups
staff.main.hints.inbox-settings==First department incoming mail settings
staff.main.hints.channel-settings==Settings for communication channels of the first department
staff.main.hints.contacts==Adding and editing agents, end users, companies, equipment
staff.main.hints.csi==Customer satisfaction settings
staff.main.hints.global-macro==Adding and editing global macros.
staff.main.hints.export-template==Adding and editing export templates.
staff.lang.list.heading==Language administration
staff.lang.list.disable==Set language
staff.lang.list.create-lang==Add language
staff.lang.list.name==Name
staff.lang.form.edit-lang==Edit language
staff.lang.form.export==Export language file
staff.lang.form.import==Import language file
staff.lang.form.create-lang==Add language
staff.lang.form.lang-name==Language name
staff.lang.form.template==Language template
staff.lang.button.download==Download language file
staff.lang.button.yes==Yes
staff.lang.button.no==No
staff.lang.button.save==Save
staff.lang.button.import==Import a file with translations
staff.lang.errors.unique==This language already is in use
staff.lang.errors.name==The name of the language must consist of Latin letters and be no more than 4 characters long!
staff.lang.errors.template==The selected language template is not available!
staff.lang.alert.success==Language file have been successfully uploaded and updated
staff.lang.alert.updated==Changes have been made successfully!
staff.lang.alert.language-deleted==Language successfully removed!
staff.lang.alert.created==Language successfully added!
staff.lang.hints.max-len==Max 4 Latin characters
staff.lang.hints.enable-warning==Please note that when you change the language, the names of custom fields, types, priorities, statuses and departments will not be displayed without making the specified language translation.
staff.lang.hints.disable-lang==Attention! Disabling the language used may change the system settings! Are you sure you want to disable the language?
staff.lang.confirm.delete==Remove the language?
staff.widget.button-name==Button name
staff.widget.button-color==Color of the button
staff.widget.button-text-color==Color of the button text
staff.widget.kb-visible==Hide the Knowledge base
staff.widget.login-visible==Hide the authorization form
staff.widget.position==Position
staff.widget.top==Top
staff.widget.left==Left
staff.widget.right==Right
staff.widget.bottom==Bottom
staff.widget.icon==Icon
staff.widget.preview==Preview
staff.widget.widget-code==Widget code
staff.widget.main==Main
staff.widget.copy==Copy
staff.widget.code-copied==The widget code has been successfully copied to the clipboard!
staff.print-template.list.heading-export==Export templates
staff.print-template.list.create-export-template==Add export template
staff.print-template.form.template==Template
staff.print-template.form.preview==Preview
staff.print-template.form.type==Type
staff.print-template.form.xml==XML
staff.print-template.form.name==Name
staff.print-template.form.format==Format
staff.print-template.form.delimiter==Separator
staff.print-template.form.create-export-template-heading==Add an export template
staff.print-template.form.edit-export-template-heading==Edit export template
staff.print-template.form.add-export-headers==Add headers to the beginning of the export template
staff.print-template.form.export-template-tags==Tags used in the export template
staff.print-template.types.ticket==For requests
staff.print-template.types.report==For reports
staff.print-template.tags.unique_id==Unique request ID
staff.print-template.tags.ticket_name==Request name
staff.print-template.tags.answer_first==Content of the first reply of request
staff.print-template.tags.answer_last==Content of the last reply of request
staff.print-template.tags.comment_first==Content of the first internal note
staff.print-template.tags.comment_first_create_his==Date and time of the first internal note
staff.print-template.tags.comment_last==Content of the last internal note
staff.print-template.tags.date_create==Request creation date
staff.print-template.tags.date_update==Request update date
staff.print-template.tags.date_time_create==Request creation date and time
staff.print-template.tags.date_time_update==Request update date and time
staff.print-template.tags.date_time_close==Date and time when the request was closed
staff.print-template.tags.user_name==Requester's name
staff.print-template.tags.user_email==Requester's email
staff.print-template.tags.user_organization==Requester's company
staff.print-template.tags.user_organization_phone==Company phone number
staff.print-template.tags.staff_name==Request assignee name
staff.print-template.tags.owner_email==Assignee email
staff.print-template.tags.owner_name==Agent’s name
staff.print-template.tags.priority==Request priority
staff.print-template.tags.status==Request status
staff.print-template.tags.type==Request type
staff.print-template.tags.department==Request department
staff.print-template.tags.date_printed==Printout date
staff.print-template.tags.audit==Audit
staff.print-template.tags.billable_time==Paid time
staff.print-template.tags.billable_time_h==Paid time in hours (whole number)
staff.print-template.tags.work_time==Time spent
staff.print-template.tags.work_time_h==Time spent (in hours and a whole number)
staff.print-template.tags.all_posts==All correspondence
staff.print-template.tags.equipment_name==Equipment name
staff.print-template.tags.equipment_article==Equipment stock code
staff.print-template.tags.equipment_serial==Equipment serial number
staff.print-template.tags.comments==Reply to request
staff.print-template.tags.equipment_text==Equipment description
staff.print-template.tags.user_phone==Requester's phone
staff.print-template.tags.billable_time_h_in_interval==Paid time in the interval (in hours and a whole number)
staff.print-template.tags.work_time_h_in_interval==Time spent in the interval (in hours and a whole number)
staff.print-template.tags.answer_first_without_html==Content of the first reply without html
staff.print-template.tags.answer_last_without_html==Content of the last reply without html
staff.print-template.tags.answer_first_time_his==Time of the first reply (h:m:s)
staff.print-template.tags.ticket_execution_time_his==Execution time of request (h:m:s)
staff.print-template.tags.answer_first_time_sla_his==Time of the first reply for SLA (h:m:s)
staff.print-template.tags.ticket_execution_time_sla_his==Execution time of request for SLA (h:m:s)
staff.print-template.tags.ticket_source==Request source
staff.print-template.tags.comment_first_without_html==Content of the first internal note without HTML
staff.print-template.tags.comment_last_without_html==Content of the last internal note withouth HTML
staff.print-template.tags.satisfaction_vote==Feedback
staff.print-template.tags.satisfaction_comment==Feedback comment
staff.print-template.tags.ticket_tags==Request tags
staff.print-template.tags.childs_unique_ids==Unique sub-request IDs
staff.print-template.tags.parent_unique_id==Unique ID of the parent request
staff.print-template.tags.ticket_id==Request ID
staff.print-template.tags.billing==Billing
staff.print-template.tags.post_count==Replies count
staff.print-template.tags.freeze==Request freezing
staff.print-template.tags.hierarchy_level==Level
staff.print-template.tags.hierarchy_full_value==Full value
staff.print-template.tags.attachments_exists==There are attachments
staff.print-template.tags.initiator_name==Name of requester
staff.print-template.tags.time_create_his==Request creation time (h:m:s)
staff.print-template.tags.last_status_author==Author of the last status
staff.print-template.tags.first_answer_staff_name==First responder's name
staff.print-template.tags.first_ticket_owner_name==Request's first assignee
staff.print-template.tags.time_between_first_answer_and_assignment==Time between the agent's assignment and his first reply
staff.print-template.tags.owner_organization==Requester's company
staff.print-template.tags.comment_count==Number of internal notes
staff.print-template.tags.staff_post_count==Number of agent replies
staff.print-template.tags.user_post_count==Number of client replies
staff.print-template.tags.staff_comment_count==Number of agent internal notes
staff.print-template.tags.user_comment_count==Number of client internal notes
staff.print-template.tags.time_between_assignment_and_closed==Time between the assignment and the closing of the request
staff.print-template.tags.time_between_created_and_assignment==Time between request creation and assignment
staff.print-template.tags.initiator_email==Email of the requester
staff.print-template.tags.initiator_group==Requester's group
staff.print-template.tags.init_department==An initial department of the request
staff.print-template.tags.time_between_created_and_assignment_answer==Time between request creation and first response from assigned performer
staff.print-template.placeholder.tags==Tags
staff.print-template.placeholder.search-tags==Search tags
staff.print-template.buttons.yes==Yes
staff.print-template.buttons.no==No
staff.print-template.buttons.save==Save
staff.print-template.buttons.expert==Expert mode
staff.print-template.buttons.tags==Template tags
staff.print-template.buttons.clear-tags==Clear tags
staff.print-template.confirm.format.title==Change format/separator
staff.print-template.confirm.format.format-message==If you change the format/separator, the export template will be updated. Continue?
staff.print-template.confirm.delete-export==Delete export template?
staff.print-template.notifications.export-template-deleted==The export template is deleted!
staff.print-template.notifications.export-template-updated==The export template is updated!
staff.print-template.notifications.export-template-created==Export template added!
staff.global-filters.list.heading==Global views
staff.global-filters.list.create-search-filter==Add a global view
staff.global-filters.form.create-search-filter-heading==Adding a global view
staff.global-filters.form.edit-search-filter-heading==Editing global view
staff.global-filters.form.departments==Departments
staff.global-filters.form.filter-copy==Copy
staff.global-filters.conditions.email==Requester's email
staff.global-filters.conditions.subject==Request's name
staff.global-filters.conditions.desc==Request's description
staff.global-filters.conditions.organiz==Requester's company
staff.global-filters.conditions.subject_desc==Name or content of the request
staff.global-filters.conditions.fullname==Full name of requester
staff.global-filters.conditions.depart==Department
staff.global-filters.conditions.owner==Request assignee
staff.global-filters.conditions.type==Request type
staff.global-filters.conditions.status==Request status
staff.global-filters.conditions.priority==Request priority
staff.global-filters.alert.created==View has been successfully added!
staff.global-filters.alert.deleted==View has been successfully removed!
staff.global-filters.alert.updated==View has been successfully edited!
staff.global-filters.alert.copied==View has been successfully copied!
staff.global-filters.hints.departments==View will be available for users of marked departments
staff.payment.heading==Payment
staff.payment.on==On
staff.payment.current-staff==Number of agents in your system
staff.payment.plan==Your plan
staff.payment.sum-month==Total per month
staff.payment.sum-year==Total per year given discount
staff.payment.saving==You will save
staff.payment.plan-discount==Personal discount
staff.payment.your-balance==Your current balance
staff.payment.refill-balance==Add credit
staff.payment.public-offer==Public offer
staff.payment.creator==Payer (creator) of the system
staff.payment.next-bill==Date of next invoice
staff.ticket-fields.list.heading==Managing request field groups
staff.ticket-fields.list.create-ticket-fields-group==Add a group of request fields
staff.ticket-fields.list.group-fields==Group Fields
staff.ticket-fields.ticket-group-fields.list.heading==Managing the fields of the group ":group"
staff.ticket-fields.ticket-group-fields.list.create==Add a field
staff.ticket-fields.ticket-group-fields.form.create-heading==Add a request field
staff.ticket-fields.ticket-group-fields.form.edit-heading==Edit a ticket field
staff.ticket-fields.ticket-group-fields.form.client==End users
staff.ticket-fields.ticket-group-fields.form.staff==Agent
staff.ticket-fields.ticket-group-fields.form.view==How to display the field
staff.ticket-fields.ticket-group-fields.form.edit==Edit field
staff.ticket-fields.ticket-group-fields.form.required-create==Required to create a request
staff.ticket-fields.ticket-group-fields.form.required-close==Required to close a request
staff.ticket-fields.ticket-group-fields.form.default-value==Default value
staff.ticket-fields.ticket-group-fields.form.field-type==Field type
staff.ticket-fields.ticket-group-fields.form.select-value==Value
staff.ticket-fields.ticket-group-fields.form.default-select-value==Default value
staff.ticket-fields.ticket-group-fields.form.group-list==Available to groups
staff.ticket-fields.ticket-group-fields.form.hierarchy-level==Name of the level
staff.ticket-fields.ticket-group-fields.form.ticket-fields-group-id==Fields group
staff.ticket-fields.ticket-group-fields.field-types.select==Drop-down list
staff.ticket-fields.ticket-group-fields.field-types.text==Text box
staff.ticket-fields.ticket-group-fields.field-types.textarea==Text Area
staff.ticket-fields.ticket-group-fields.field-types.checkbox==Checkbox
staff.ticket-fields.ticket-group-fields.field-types.date==Date
staff.ticket-fields.ticket-group-fields.field-types.number==Numeric field
staff.ticket-fields.ticket-group-fields.field-types.hierarchy==Related fields
staff.ticket-fields.form.create-ticket-fields-group==Adding a group of request fields
staff.ticket-fields.form.edit-ticket-fields-group==Editing a group of request fields
staff.ticket-fields.form.department-list==Available to Departments
staff.ticket-fields.errors.name==The field name is mandatory!
staff.ticket-fields.alert.ticket-fields-group-created==The request field group was successfully added!
staff.ticket-fields.alert.ticket-fields-group-edited==The request field group was successfully edited!
staff.ticket-fields.alert.ticket-fields-group-deleted==The request field group was successfully deleted!
staff.ticket-fields.alert.ticket-field-created==The group field was successfully added!
staff.ticket-fields.alert.ticket-field-edited==The group field was successfully edited!
staff.ticket-fields.alert.ticket-field-deleted==The group field was successfully deleted!
staff.ticket-fields.alert.delete-element==Delete an element with sub-levels?
staff.ticket-fields.hints.move-level==Change the order of items in the list
staff.ticket-fields.hints.add-element==Add an item
staff.ticket-fields.hints.add-sublevel==Add a sublevel
staff.ticket-fields.hints.delete-element==Delete an element with sublevels
staff.ticket-fields.hints.element-name==Translations of elements must be inserted using the <strong>| strong> symbol in the following sequence:</strong>
staff.contact-fields.list.heading==Management of contact field groups
staff.contact-fields.list.create-contact-fields-group==Add a group of contact fields
staff.contact-fields.list.group-fields==Group fields
staff.contact-fields.contact-fields-group.form.target==Tie a field group
staff.contact-fields.contact-fields-group.form.user-group==User group
staff.contact-fields.contact-fields-group.form.target-values.user==to users
staff.contact-fields.contact-fields-group.form.target-values.organization==to organizations
staff.contact-fields.contact-group-fields.list.heading==Group field management ":group"
staff.contact-fields.contact-group-fields.list.create==Add a field
staff.contact-fields.contact-group-fields.form.create-heading==Add a contact field
staff.contact-fields.contact-group-fields.form.edit-heading==Editing contact field
staff.contact-fields.contact-group-fields.form.client==End users
staff.contact-fields.contact-group-fields.form.staff==Agent
staff.contact-fields.contact-group-fields.form.view==Field displaying
staff.contact-fields.contact-group-fields.form.edit==Field editing
staff.contact-fields.contact-group-fields.form.required==Required field
staff.contact-fields.contact-group-fields.form.default-value==Default value
staff.contact-fields.contact-group-fields.form.field-type==Type of field
staff.contact-fields.contact-group-fields.form.select-value==Value
staff.contact-fields.contact-group-fields.form.default-select-value==Default value
staff.contact-fields.contact-group-fields.form.group-list==Available to groups
staff.contact-fields.contact-group-fields.form.hierarchy-level==Level names
staff.contact-fields.contact-group-fields.form.contact-fields-group-id==Fields group
staff.contact-fields.contact-group-fields.field-types.select==Drop-down list
staff.contact-fields.contact-group-fields.field-types.text==Text field
staff.contact-fields.contact-group-fields.field-types.textarea==Text area
staff.contact-fields.contact-group-fields.field-types.checkbox==Checkbox
staff.contact-fields.contact-group-fields.field-types.date==Date
staff.contact-fields.contact-group-fields.field-types.number==Numeric field
staff.contact-fields.contact-group-fields.field-types.hierarchy==Related fields
staff.contact-fields.form.create-contact-fields-group==Adding a group of contact fields
staff.contact-fields.form.edit-contact-fields-group==Editing a group of contact fields
staff.contact-fields.errors.name=="The name" field is a required field!
staff.contact-fields.alert.contact-fields-group-created==Contact field group successfully added!
staff.contact-fields.alert.contact-fields-group-edited==Contact field group successfully edited!
staff.contact-fields.alert.contact-fields-group-deleted==Contact field group successfully deleted!
staff.contact-fields.alert.contact-field-created==Group field successfully added!
staff.contact-fields.alert.contact-field-edited==Group field successfully edited!
staff.contact-fields.alert.contact-field-deleted==Group field successfully deleted!
staff.contact-fields.alert.delete-element==Delete an element with sublevels?
staff.contact-fields.hints.move-level==Changing the order of items in the list
staff.contact-fields.hints.add-element==Add an item
staff.contact-fields.hints.add-sublevel==Adding a sublevel
staff.contact-fields.hints.delete-element==Deleting an element with sublevels
staff.contact-fields.hints.element-name==Element translations must be inserted using the symbol <strong>|</strong> in the following order:
staff.ldap.heading==LDAP / Active Directory setup
staff.ldap.button.check-ldap==Test connection
staff.ldap.button.sync_users==Sync users
staff.ldap.form.use-ldap==Use LDAP for authentication
staff.ldap.form.server-address==Server address
staff.ldap.form.login==Username
staff.ldap.form.admin-login==Administrator name with the rights to all users
staff.ldap.form.password==Password
staff.ldap.form.admin-password==Admin password
staff.ldap.form.port==Port
staff.ldap.form.account-suffix==Account suffix
staff.ldap.form.base-dn==Base Distinguished Name
staff.ldap.form.ssl==SSL connection
staff.ldap.form.tls==TLS connection
staff.ldap.form.auth_only_by_ldap_groups==Authentication only if there is an associated group in the system
staff.ldap.form.ou==Subdivision (OU)
staff.ldap.form.auto_sync==Once a day user synchronisation
staff.ldap.alert.sync_ended==Sync completed!
staff.ldap.alert.sync_created==Amount of created users
staff.ldap.alert.sync_updated==Amount of updated users
staff.ldap.alert.success-ldap==Connection successfully established!
staff.ldap.alert.error-ldap==An error has occurred! Server response:
staff.ldap.alert.check-connection==Check the connection!
staff.ldap.note.title==Position
staff.ldap.note.manager==Manager
staff.ldap.note.department==Department
staff.ldap.note.division==Division
staff.ldap.note.comment==Comment
staff.ldap.note.cn==Output name
staff.macro.current-user==Current user
staff.macro.list.create-macro==Add Macro
staff.macro.list.global-macro-heading==Global macros
staff.macro.list.macro-heading==Macros
staff.macro.list.name==Name
staff.macro.list.no-data==No macros available
staff.macro.form.actions==Actions
staff.macro.form.create-action==Add Action
staff.macro.form.departments==Department
staff.macro.form.group-list==Available to groups
staff.macro.form.pin==Lock in the panel inside the request
staff.macro.form.create-macro-heading==Adding a macro
staff.macro.form.edit-macro-heading==Editing a macro
staff.macro.form.send-email==Send email
staff.macro.form.preview==Preview
staff.macro.form.template==Template
staff.macro.form.ticket-tags==Tags
staff.macro.form.macro==Macro
staff.macro.form.content==Description
staff.macro.alert.created==Macro successfully created!
staff.macro.alert.updated==Macro successfully edited!
staff.macro.alert.deleted==Macro deleted!
staff.macro.hints.departments==The macro will be available to agents of the selected departments
staff.macro.hints.pin==The macro will be added to the left panel inside the request as a separate button
staff.macro.hints.tree==To build a macro tree, you must use the delimiter ::<br />First level ::Second level ::Third level
staff.macro.hints.access==If a user's group does not have permissions to perform a specific action, that action will not be displayed or performed when using the macro.
staff.macro.actions.add-post==Add the reply to the request
staff.macro.actions.add-comment==Add an internal note
staff.macro.actions.sla==Set SLA
staff.macro.actions.sla-close==Set the SLA for closing
staff.macro.actions.sla-policy==Set the SLA plan
staff.macro.actions.ticket-lock==Block the request
staff.macro.actions.freeze==Freeze the request
staff.macro.actions.add-ticket-tags==Add tags
staff.macro.actions.change-priority==Change priority
staff.macro.actions.change-status==Change status
staff.macro.actions.change-type==change type
staff.macro.actions.change-depart==Change department
staff.macro.actions.change-owner==Change assignee
staff.macro.actions.change-custom-field==Change field
staff.macro.actions.freeze-minutes==Freeze request for (minutes)
staff.macro.actions.kb-template==Apply a template from the knowledge base
staff.macro.actions.kb-template-name==Apply the \":name\" template from the knowledge base
staff.macro.actions.sla-close-minutes==Set SLA to run (minutes)
staff.macro.actions.set-department-and-owner==Set department and owner
staff.macro.actions.set-title==Set ticket subject
staff.macro.actions.set-client==Set ticket creator (client)
staff.macro.actions.clear-tags==Delete tags
staff.macro.actions-group.custom-field-actions==Change custom field
staff.macro.actions-group.common-actions==Basic actions
staff.macro.buttons.yes==Yes
staff.macro.buttons.no==No
staff.macro.buttons.save==Save
staff.macro.confirm.delete-macro==Delete macro?
staff.macro.placeholders.search==Search
staff.macro.placeholders.add-action==Add action
staff.macro.placeholders.minutes==minutes
staff.macro.placeholders.search-tags==Search tags
staff.macro.placeholders.owner==Order Executor
staff.macro.placeholders.status==Order Status
staff.macro.placeholders.priority==Placeholder priority
staff.macro.placeholders.type==Tip type
staff.macro.placeholders.depart==Department of Application
staff.macro.placeholders.add_tags==Tag Tags
staff.macro.placeholders.kb_template==Response Template
staff.macro.placeholders.sla==SLA requests
staff.macro.placeholders.freeze==Freeze an application
staff.macro.placeholders.custom_field==Custom field
staff.macro.placeholders.title==Title subject
staff.macro.placeholders.client==Creator (client) of the ticket
staff.macro.placeholders.sla_policy==SLA plan
staff.macro.notifications.macro-created==Macros added!
staff.macro.notifications.macro-updated==Macros updated!
staff.macro.notifications.macro-type.title==Attention
staff.macro.notifications.macro-type.message==If you change the macro type, all actions will be deleted. Change macro type ?
staff.macro.macro-type==Macro execution
staff.macro.macro-types.create==when creating a ticket
staff.macro.macro-types.detail==when viewing a ticket
staff.integration.heading==Integration
staff.elasticsearch.list.heading==Caching - improving system performance
staff.global_log.list.heading==Global Log
staff.global_log.list.action==Action
staff.global_log.list.modules==Modules
staff.global_log.list.users==Members
staff.global_log.list.changes==Changes
staff.global_log.list.user==User
staff.global_log.list.module==Module
staff.global_log.list.date==Date and time
staff.global_log.list.date_to==Before date
staff.global_log.list.date_from==From date
staff.global_log.list.target==Purpose
staff.global_log.list.target_id==Target ID
staff.global_log.list.sub_target_id==Sub-target ID
staff.global_log.list.activity_type.update==Change
staff.global_log.list.activity_type.delete==Delete
staff.global_log.list.activity_type.insert==Add
staff.global_log.list.activity_type.info==Info
staff.global_log.list.field_group.updated_fields==Change field value
staff.global_log.list.field_group.updated_fields_empty==Change field value <strong>:name</strong>
staff.global_log.list.field_group.new_fields==New field
staff.global_log.list.custom_messages.new_mailbox_inbox==New inbox has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.new_mailbox_outbox==New outbox has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.mailbox_inbox_delete==Inbox has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.mailbox_outbox_delete==Outbox has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.delete_department==Department has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.delete_user_update==User rights for departments were updated
staff.global_log.list.custom_messages.department_add==Department has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.group_delete==Group has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.group_add==Group has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.ticket_id_update==Ticket ID has been changed from <strong>":pos1"</strong> to <strong>":pos2"</strong>
staff.global_log.list.custom_messages.priority_add==New priority has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.status_add==New status has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.type_add==New type has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.priority_delete==Priority has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.status_delete==Status has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.type_delete==Type has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.users_add==User has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.users_delete==User has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.users_update==User has been updated <strong>":pos1"</strong>
staff.global_log.list.custom_messages.organiz_delete==End user company has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.organiz_add==End user company has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.organiz_update==End user's organisation has been updated <strong>":pos1"</strong>
staff.global_log.list.custom_messages.dispatcher_delete==Rule has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.dispatcher_add==Rule has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.ticket_fields_group_delete==Group of fields has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.ticket_fields_group_add==Group of fields has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.ticket_fields_field_delete==Request field has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.ticket_fields_field_add==Request field has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.contact_fields_group_delete==Group of fields has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.contact_fields_group_add==Group of fields has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.contact_fields_field_delete==Contact field has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.contact_fields_field_add==Contact field has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.delete_channel==Channel has been deleted <strong>":pos1"</strong> in the department <strong>":pos2"</strong>
staff.global_log.list.custom_messages.channel_add==Channel has been added <strong>":pos1"</strong> into department <strong>":pos2"</strong>
staff.global_log.list.custom_messages.kb_category_insert==Category has been added <strong>":pos1"</strong>
staff.global_log.list.custom_messages.kb_category_delete==Category has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.kb_article_insert==Article has been added <strong>":pos1"</strong> to category <strong>":pos2"</strong>
staff.global_log.list.custom_messages.kb_article_delete==Article has been deleted <strong>":pos1"</strong> from category <strong>":pos2"</strong>
staff.global_log.list.custom_messages.kb_article_file_delete==File has been deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.kb_article_text_update==Article fields have been updated <strong>:pos1</strong>
staff.global_log.list.custom_messages.contact_transfer==Assignee contact changed <strong>":pos1"</strong> from <strong>":pos2"</strong> to <strong>":pos3"</strong>
staff.global_log.list.custom_messages.contact_delete==Contact deleted <strong>":pos1"</strong>
staff.global_log.list.custom_messages.department_update==Changed department <strong>":pos1"</strong>
staff.global_log.list.custom_messages.group_update==Changed group <strong>":pos1"</strong>
staff.global_log.list.custom_messages.dispatcher_update==Changed dispatcher rule <strong>":pos1"</strong>
staff.global_log.list.custom_messages.ticket_fields_field_update==Changed request fields <strong>":pos1"</strong>
staff.global_log.list.custom_messages.contact_fields_field_update==Changed contact fields <strong>":pos1"</strong>
staff.global_log.list.custom_messages.users_export==Export Users (<strong>:pos1</strong>)
staff.global_log.list.custom_messages.users_import==Import users (<strong>:pos1</strong>)
staff.global_log.list.dispatcher.conditions.cleared==<strong>All conditions were deleted!</strong>
staff.global_log.list.dispatcher.conditions.deleted==Condition deleted <strong>":pos1"</strong>!
staff.global_log.list.dispatcher.conditions.old_list==<strong>Old conditions list:</strong>:pos1<br />
staff.global_log.list.dispatcher.conditions.new_list==<strong>New conditions list: </strong>:pos1<br />
staff.global_log.list.dispatcher.conditions.line==":pos1"
staff.global_log.list.dispatcher.actions.cleared==<strong>All actions have been deleted!</strong>
staff.global_log.list.dispatcher.actions.deleted==Action has been deleted<strong>":pos1"</strong>!
staff.global_log.list.dispatcher.actions.old_list==<strong>Old actions list:</strong>:pos1<br />
staff.global_log.list.dispatcher.actions.new_list==<strong>New actions list:</strong>:pos1<br />
staff.global_log.list.dispatcher.actions.line==":pos1"
staff.global_log.list.dispatcher.actions_email.cleared==<strong>All emails have been deleted!</strong>
staff.global_log.list.dispatcher.actions_email.deleted==Email has been deleted <strong>":pos1"</strong>!
staff.global_log.list.dispatcher.actions_email.old_list==<strong>Old emails list:</strong>:pos1<br />
staff.global_log.list.dispatcher.actions_email.new_list==<strong>New emails list: </strong>:pos1<br />
staff.global_log.list.dispatcher.actions_email.line==":pos1" =>":pos2"<br />Email subject: ":pos3"<br />Email: ":pos4"
staff.global_log.list.dispatcher.actions_webhook.cleared==<strong>All webhooks have been deleted</strong>
staff.global_log.list.dispatcher.actions_webhook.deleted==Webhook has been deleted <strong>":pos1"</strong>!
staff.global_log.list.dispatcher.actions_webhook.old_list==<strong>Old webhooks list:</strong>:pos1<br />
staff.global_log.list.dispatcher.actions_webhook.new_list==<strong>New webhooks list: </strong>:pos1<br />
staff.global_log.list.dispatcher.actions_webhook.line==":pos1" => <br />":pos2"
staff.global_log.list.dispatcher.old_empty_cond_and_act==<strong>The old list of conditions and actions is empty!</strong>
staff.global_log.list.dispatcher.new_empty_cond_and_act==<strong>The new list of conditions and actions is empty!</strong>
staff.global_log.list.ticket_fields.type_changed==<strong>Field type has been changed</strong>
staff.global_log.list.ticket_fields.old_fields==<strong>Old values:</strong><br /> :pos1
staff.global_log.list.ticket_fields.new_fields==<strong>New values:</strong><br /> :pos1
staff.global_log.list.ticket_fields.form.name==Name: :pos1
staff.global_log.list.ticket_fields.form.hierarchy_name==Level name :pos1: :pos2
staff.global_log.list.ticket_fields.form.field_type==Field type: :pos1
staff.global_log.list.ticket_fields.form.types.text==Textual field
staff.global_log.list.ticket_fields.form.types.select==Drop-down list
staff.global_log.list.ticket_fields.form.types.checkbox==Flag (checkbox)
staff.global_log.list.ticket_fields.form.types.date==Date
staff.global_log.list.ticket_fields.form.types.number==Numeric field
staff.global_log.list.ticket_fields.form.types.hierarchy==Related fields
staff.global_log.list.ticket_fields.form.types.textarea==Textual Area
staff.global_log.list.ticket_fields.form.default_value==Default value: :pos1
staff.global_log.list.ticket_fields.form.staff_view==Displaying agent field: :pos1
staff.global_log.list.ticket_fields.form.staff_edit==Editing agent field: :pos1
staff.global_log.list.ticket_fields.form.staff_required_create==Required to create a request (agent): :pos1
staff.global_log.list.ticket_fields.form.staff_required_close==Required to close a request (agent): :pos1
staff.global_log.list.ticket_fields.form.client_view==Displaying end user field: :pos1
staff.global_log.list.ticket_fields.form.client_edit==Editing end user field: :pos1
staff.global_log.list.ticket_fields.form.client_required_create==Required to create a request (end user): :pos1
staff.global_log.list.ticket_fields.form.client_required_close==Required to close a request (end user): :pos1
staff.global_log.list.ticket_fields.form.group_list==Available to groups: :pos1
staff.global_log.list.ticket_fields.form.select_values==<strong>Values of the drop-down list:</strong><br /> :pos1
staff.global_log.list.ticket_fields.form.hierarchy_values==<strong>Values of related fields:</strong><br /> :pos1
staff.global_log.list.ticket_fields.form.default_select_value==<strong> - values by default:</strong>
staff.global_log.list.contact_fields.type_changed==<strong>Type of field has been changed</strong>
staff.global_log.list.contact_fields.old_fields==<strong>Old values:</strong><br /> :pos1
staff.global_log.list.contact_fields.new_fields==<strong>New values:</strong><br /> :pos1
staff.global_log.list.contact_fields.form.name==Name: :pos1
staff.global_log.list.contact_fields.form.hierarchy_name==Level name :pos1: :pos2
staff.global_log.list.contact_fields.form.field_type==Type of field: :pos1
staff.global_log.list.contact_fields.form.types.text==Text field:
staff.global_log.list.contact_fields.form.types.select==Drop-down list
staff.global_log.list.contact_fields.form.types.checkbox==Checkbox
staff.global_log.list.contact_fields.form.types.date==Date
staff.global_log.list.contact_fields.form.types.number==Numeric field
staff.global_log.list.contact_fields.form.types.hierarchy==Related fields
staff.global_log.list.contact_fields.form.types.textarea==Text area
staff.global_log.list.contact_fields.form.default_value==Default value: :pos1
staff.global_log.list.contact_fields.form.staff_view==Field display agent: :pos1
staff.global_log.list.contact_fields.form.staff_edit==Field editing agent: :pos1
staff.global_log.list.contact_fields.form.staff_required==Required field for agent: :pos1
staff.global_log.list.contact_fields.form.client_view==Field display end user: :pos1
staff.global_log.list.contact_fields.form.client_edit==Field editing end user: :pos1
staff.global_log.list.contact_fields.form.client_required==Required field for end user: :pos1
staff.global_log.list.contact_fields.form.group_list==Available to groups: :pos1
staff.global_log.list.contact_fields.form.select_values==<strong>Values of the dropdown list:</strong><br /> :pos1
staff.global_log.list.contact_fields.form.hierarchy_values==<strong>Values of related fields:</strong><br /> :pos1
staff.global_log.list.contact_fields.form.default_select_value==<strong> - default value:</strong>
staff.global_log.list.action_type==Event type
staff.global_log.buttons.search==Search
staff.global_log.buttons.clear-filters==Clear
staff.global_log.placeholders.users==User
staff.global_log.placeholders.depart==Department
staff.global_log.placeholders.group==Group
staff.global_log.placeholders.action_type==Event type
staff.global_log.placeholders.module==Module
staff.global_log.placeholders.organiz==Company
staff.global_log.placeholders.date-to==Date to
staff.global_log.placeholders.date-from==Date from
staff.global_log.global_setting.site_title==Change "<strong>Company Name</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.global_setting.lng==Change "<strong>Default Language</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.global_setting.timezone==Change "<strong>Timezone</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.global_setting.start_page==Change "<strong>Start Page</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.global_setting.auto_email_domain==Change "<strong>Domain for automatic email generation</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.global_setting.disable_reg==Change "<strong>Disable Registration</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.global_setting.chat_on_public_pages==Change "<strong>Chat on Public Pages</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.global_setting.email==Change "<strong>Outgoing</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.global_setting.copyright_text==Change "<strong>Page Footer Text</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.global_setting.favicon==Change "<strong>Appearance / Favorite Icon</strong>"
staff.global_log.global_setting.theme_vars==Change "<strong>Appearance / Color Options</strong>"
staff.global_log.global_setting.logo==Change "<strong>Appearance / Logo</strong>"
staff.global_log.global_setting.custom_css==Changing "<strong>Appearance / Advanced Settings / CSS</strong>"
staff.global_log.global_setting.api_key==Request to update "<strong>API key</strong>"
staff.global_log.group.name==Change "<strong>Name :lng</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.user_type==Change "<strong>User Type</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.api_access==Change "<strong>API Access</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.default_depart_id==Change "<strong>Default Department</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.ip_whitelist==Change "<strong>IP limit</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.two_f_a==Change "<strong>Two Factor</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.departments==Change "<strong>Department Access</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.public_departments==Change "<strong>Public Department Access</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.template_search_by_category==Change "<strong>Search response templates by category only</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.public_departments_tickets==Change "<strong>Public Department Search</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.observer_mode==Change "<strong>Observer Mode</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.show_only_own_tickets==Change "<strong>Show only own tickets to employee</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.template_category==Change "<strong>Default Response Template Category</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.modules==Change permissions on "<strong>:module</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.disable_login==Change "<strong>Login Access</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.group.create==Add group "<strong>:to</strong>"
staff.global_log.group.delete==Delete group "<strong>:to</strong>"
staff.global_log.group.departments_update==User permissions for departments have been updated
staff.global_log.group.public_departments_update==Updated user permissions for public departments
staff.global_log.kb_config.hide_additional_block_public==Change "<strong>Hide 'New Articles', 'Top Articles' and 'Important Articles' blocks on homepage</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.kb_config.hide_additional_block_kb==Change "<strong>Hide 'New Articles', 'Top Articles' and 'Important Articles' blocks on the KB page</strong>" from "<strong>:from</strong> " to "<strong>:to</strong>"
staff.global_log.kb_config.hide_additional_block_widget==Change "<strong>Hide New Articles", "Top Articles", and "Important Articles" blocks in widget</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.kb_config.show_views==Change "<strong>Show views inside article</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.kb_config.show_author==Change "<strong>Show author/editor in article</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.kb_config.show_article_nr==Change "<strong>Show article number in article title</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.kb_config.article_tagging==Change "<strong>Search for tags in article</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.kb_config.hide_icons==Change "<strong>Hide Icons</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.kb_config.list_element_count==Change "<strong>Number of visible articles and categories in the list</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>" >"
staff.global_log.kb_config.icon_color==Change "<strong>Icon Color</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.users.auth==User login
staff.global_log.users.login_fail==Login attempt by user "<strong>:to</strong>" failed
staff.global_log.users.update_user_image==The user updated their avatar
staff.global_log.users.delete_user_image==The user has deleted their avatar
staff.global_log.users.update_profile==The user has updated their profile
staff.global_log.users.update_personal_settings==The user has updated their personal settings
staff.global_log.users.logout==User Logout
staff.global_log.users.create==Добавлен пользователь "<strong>:to</strong>"
staff.global_log.csi.client_satisfaction==Change "<strong>Enable Satisfaction</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.csi.client_satisfaction_auto_send==Change "<strong>Satisfaction Auto</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.csi.client_satisfaction_score==Change "<strong>Score Format</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.csi.client_satisfaction_template==Change "<strong>Internal Evaluation</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.csi.telegram_custom_csi==Change "<strong>Telegram rating request</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.csi.telegram_custom_csi_template==Change "<strong>Score text</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.csi.telegram_custom_csi_button_text==Change "<strong>Button text</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.csi.client_satisfaction_public_edit==Change "<strong>Prevent rating changes on a public page</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.csi.chat_widget_custom_csi==Change "<strong>Custom Online Chat Assessment Template</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.csi.reset_chat_widget_template==Reset "<strong>Online Chat Rating Template</strong>" template
staff.global_log.csi.update_chat_widget_template==Update template "<strong>Online Chat Rating Template</strong>"
staff.global_log.csi.reset_template==Reset "<strong>Public Grade Template</strong>" template
staff.global_log.csi.update_template==Update "<strong>Public Grade Template</strong>" template
staff.global_log.email.activity==Change "<strong>Activity</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.email.update==Update template
staff.global_log.email.reset==Reset Template
staff.global_log.depart.name==Change "<strong>Name :lng</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.depart.lng==Change "<strong>Default Language</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.depart.group_id==Change "<strong>Default Group</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.depart.depart_notify==Change "<strong>Notify employees about new tickets</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.depart.owner_only_staff==Change "<strong>Department staff only</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.depart.public_client_view==Change "<strong>Public Department Client View</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.depart.depart_staff_image==Change "<strong>Single Staff Avatar</strong>"
staff.global_log.depart.depart_staff_image_delete==Delete "<strong>Single Staff Avatar</strong>"
staff.global_log.depart.depart_signature==Change "<strong>Department Signature</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.depart.depart_aliases==Change "<strong>Mailbox Alias</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.depart.depart_staff_name==Change "<strong>Uniform Staff Name</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.depart.disable_personal_signature==Change "<strong>Disable Personal Signature</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.depart.sla_policy_id==Change "<strong>SLA default plan</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.depart.create==Adding a department
staff.global_log.depart.delete==Deleting a department
staff.global_log.common.deleted==Object deleted
staff.global_log.channel.insert==Adding a channel
staff.global_log.channel.update==Change channel
staff.global_log.channel.delete==Delete channel
staff.global_log.ticket_settings.default_title==Change "<strong>Create Ticket Subject (Default)</strong>" from "<strong>:from</strong>" to "<strong>:to</strong> "
staff.global_log.ticket_settings.from_client_default==Change "<strong>First response from client on creation (default value)</strong>" from "<strong>:from</strong>" to "<strong>:to&lt; /strong>"</strong>
staff.global_log.ticket_settings.send_mail_on_create_default==Change "<strong>Send mail on creation (default)</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>" >"
staff.global_log.ticket_settings.delete_quoted==Change "<strong>Delete quoted text from email</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.ticket_settings.submit_ticket==Change "<strong>Accept Submit Tickets</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.ticket_settings.ticket_auto_lock==Change "<strong>Auto Lock Closed Tickets</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.ticket_settings.copy_parent_custom_fields==Change "<strong>Copy available ticket fields from main ticket to sub ticket</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>" >"
staff.global_log.ticket_settings.tags_and==Change "<strong>Filter tickets by tags with AND condition</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>" >"
staff.global_log.ticket_settings.hide_child_ticket==Change "<strong>Hide sub-tickets in ticket list</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.ticket_settings.custom_ticket_id==Change "<strong>ticket ID</strong>"
staff.global_log.ticket_settings.order==Reorder
staff.global_log.ticket_settings.delete_status==Delete status "<strong>:to</strong>"
staff.global_log.ticket_settings.delete_tag==Delete ticket tag "<strong>:to</strong>"
staff.global_log.ticket_settings.delete_utm_tag==Delete UTM tag "<strong>:to</strong>"
staff.global_log.ticket_settings.delete_priority==Delete priority "<strong>:to</strong>"
staff.global_log.ticket_settings.delete_type==Delete type "<strong>:to</strong>"
staff.global_log.ticket_settings.create_status==Add "<strong>:to</strong>" status
staff.global_log.ticket_settings.create_priority==Add "<strong>:to</strong>" priority
staff.global_log.ticket_settings.create_type==Add type "<strong>:to</strong>"
staff.global_log.ticket_settings.create_tag==Add tag "<strong>:to</strong>"
staff.global_log.ticket_settings.create_utm_tag==Add UTM tag "<strong>:to</strong>"
staff.global_log.ticket_settings.name==Change "<strong>Title :lng</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.ticket_settings.color==Change "<strong>Color</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.ticket_settings.child_tickets_with_parent_ticket==Changing "<strong>Always place subtickets under parent ticket</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.expiration==Change "<strong>Password expiration (days)</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.min_length==Change "<strong>Minimum Password Length</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.min_numeric==Change "<strong>Minimum number of numeric (0-9) characters</strong>" from "<strong>:from</strong>" to "<strong>:to&lt; /strong>"</strong>
staff.global_log.security.min_lowercase==Change "<strong>Minimum number of lowercase (a-z) characters</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>" >"
staff.global_log.security.min_uppercase==Change "<strong>Minimum Uppercase (A-Z) Characters</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>" >"
staff.global_log.security.min_special==Change "<strong>Minimum Special Characters</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.login_policy_check==Change "<strong>Check password policy on authentication</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.fl_pw_change==Change "<strong>Forced password change on first login</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.remember_me_enable==Change "<strong>Remember me</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.remember_me_check_ip==Change "<strong>Check IP</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.remember_me_expire==Change "<strong>how many days to remember</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.ban_attempts==Change "<strong>Number of login attempts</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.totp_auth==Change "<strong>TOTP (Time-based One-time Password) authentication</strong>" from "<strong>:from</strong>" to "<strong>:to&lt; /strong>"</strong>
staff.global_log.security.webhook_auth==Change "<strong>Authentication by Code (Webhook)</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.files==Change "<strong>List of allowed files</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.webhook_settings==Change "<strong>Code Authentication (Webhook) / Advanced Settings</strong>"
staff.global_log.security.delete_sso==Delete SSO
staff.global_log.security.update_sso==Update SSO "<strong>:to</strong>"
staff.global_log.security.create_sso==Add SSO "<strong>:to</strong>"
staff.global_log.security.use_ldap==Change "<strong>Use LDAP for authentication</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.auth_only_by_ldap_groups==Change "<strong>Authenticate only when there is an associated group in HelpDeskEddy</strong>" from "<strong>:from</strong>" to "<strong>:to</strong> "
staff.global_log.security.auto_sync==Change "<strong>User sync once a day</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.ssl==Change "<strong>SSL connection</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.tls==Change "<strong>TLS connection</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.login==Change "<strong>Admin name with permission to get all users</strong>" from "<strong>:from</strong>" to "<strong>:to</strong> "
staff.global_log.security.server_address==Change "<strong>Server Address</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.port==Change "<strong>Port</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.account_suffix==Change "<strong>Account suffix</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.ou==Change "<strong>OU</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.base_dn==Change "<strong>Base Distinguished Name</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.password==Change "<strong>Admin Password</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.security.ban==User ban"<strong>:to</strong>"
staff.global_log.security.unban_user==Unban user "<strong>:to</strong>"
staff.global_log.security.unban_all==Unban all users
staff.global_log.security.auth_file_download==Changing "<strong>Access to download files only after authorization</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.omnichannel_buttons.create==Add "<strong>:to</strong>" omnichannel buttons
staff.global_log.omnichannel_buttons.update==Update "<strong>:to</strong>" omnichannel buttons
staff.global_log.omnichannel_buttons.delete==Delete "<strong>:to</strong>" omnichannel buttons
staff.global_log.jira_integration.insert==Adding Jira integration
staff.global_log.jira_integration.update==Change Jira integration
staff.global_log.jira_integration.delete==Delete Jira integration
staff.global_log.sla.create==Add SLA plan "<strong>:to</strong>"
staff.global_log.sla.update==Change SLA plan "<strong>:to</strong>"
staff.global_log.sla.delete==Delete SLA plan "<strong>:to</strong>"
staff.global_log.scheduler.create==Add task to schedule "<strong>:to</strong>"
staff.global_log.scheduler.update==Change task in schedule "<strong>:to</strong>"
staff.global_log.scheduler.delete==Delete task from schedule "<strong>:to</strong>"
staff.global_log.scheduler.activity==Change "<strong>Activity</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.lang.create==Add language "<strong>:to</strong>"
staff.global_log.lang.update==Update translations of "<strong>:to</strong>"
staff.global_log.lang.delete==Delete language "<strong>:to</strong>"
staff.global_log.lang.activity==Change "<strong>Enable Language</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.print_template.create==Add "<strong>:to</strong>" export template
staff.global_log.print_template.update==Change export template "<strong>:to</strong>"
staff.global_log.print_template.delete==Delete export template "<strong>:to</strong>"
staff.global_log.global_macro.create==Add global macro "<strong>:to</strong>"
staff.global_log.global_macro.update==Update global macro "<strong>:to</strong>"
staff.global_log.global_macro.delete==Delete global macro "<strong>:to</strong>"
staff.global_log.global_macro.order==Reorder global macros
staff.global_log.plugins.create==Add plugin "<strong>:to</strong>"
staff.global_log.plugins.update==Update plugin "<strong>:to</strong>"
staff.global_log.plugins.delete==Delete plugin "<strong>:to</strong>"
staff.global_log.plugins.activity==Change "<strong>Activity</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.plugins.order==Reorder plugins
staff.global_log.widgets.size==Change "<strong>Icon Size</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.widgets.buttons==Change "<strong>Widget Buttons</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.widgets.position==Change "<strong>Location</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.widgets.direction==Change "<strong>Direction</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.widgets.bg==Change "<strong>Icon Color</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.widgets.color==Change "<strong>Button Icon Color</strong>" from "<strong>:from</strong>" to "<strong>:to</strong>"
staff.global_log.bots.create==Adding a bot
staff.global_log.bots.update==Bot editing
staff.global_log.bots.delete==Deleting a bot
staff.global_log.contact_fields.delete_user_status==Delete user status
staff.global_log.contact_fields.update_user_status==Update user status
staff.global_log.contact_fields.insert_user_status==Add user status
staff.global_log.contact_fields.order_user_status==Change the order of user statuses
staff.global_log.knowledge_base.update_category==Editing category
staff.global_log.knowledge_base.update_article==Editing article
staff.omnichannel.chat.bg-color==Buttons background
staff.omnichannel.chat.text-color==Text color
staff.omnichannel.chat.logo==Logo for the chat window, the recommended format is SVG
staff.omnichannel.chat.alert-new-message==Message notification
staff.omnichannel.chat.errors.logo==The following errors occurred:
staff.omnichannel.chat.errors.width==The width of the icon should not be more than 120px
staff.omnichannel.chat.errors.height==The height of the icon should not be more than 40px
staff.omnichannel.chat.errors.size==The size of the logo should not exceed 100KB
staff.omnichannel.chat.heading==Chat settings
staff.omnichannel.chat.code==Widget code. This code must be placed in the <strong>body</strong> block on your page.
staff.omnichannel.chat.button.copy==Copy
staff.omnichannel.chat.tabs.main==Design
staff.omnichannel.chat.code-copied==The widget code was successfully copied to the clipboard!
staff.omnichannel.chat.button-name==Button name <br /> (22 characters max)
staff.kb.form.hide_additional_block_public==Hide sections “New articles”, “Popular articles” and “Important articles” on the main page
staff.kb.form.hide_additional_block_kb==Hide sections “New articles”, “Popular articles” and “Important articles” on the Knowledge Base page
staff.kb.form.hide_additional_block_widget==Hide sections “New articles”, “Popular articles” and “Important articles” in the Widget
staff.kb.form.show_views==Display views in the article
staff.kb.form.show_author==Display author/editor in the article
staff.kb.form.show_article_nr==Display article number in the article title
staff.kb.form.article_tagging==Search for tags in the article
staff.kb.form.icon_color==Icons colour
staff.kb.form.hide_icons==Hide the icons
staff.kb.form.list_element_count==Amount of visible articles and categories in the list
staff.kb.hints.show_views==Number of views will be visible to all users
staff.kb.hints.show_article_nr==Articles in the search can be searched by number. Example: # 12
staff.kb.hints.article_tagging==Tags in the text of the article will become links. Search for tags through search: #tag
staff.kb.hints.list_element_count==The parameter sets amount of articles and categories visible by default in the general list.
staff.kb.heading==Knowledge base settings
staff.kb.buttons.save==Save
staff.kb.messages.success.title==Settings saved!
staff.email-logs.inbox==Incoming email
staff.email-logs.outbox==Outgoing email
staff.email-logs.date==Date
staff.email-logs.type==Type
staff.email-logs.email==Email
staff.email-logs.error==Error
staff.email-logs.mail-to==Message to email
staff.email-logs.email-content==Email content
staff.email-logs.queue-id==Email ID
staff.email-logs.queue-status==Status
staff.email-logs.queue-cancel-btn==Cancel
staff.email-logs.queue-status-list.canceled==Canceled
staff.email-logs.queue-status-list.sended==Sent
staff.email-logs.download-log==Download log
staff.jira.list.heading==Jira integration settings
staff.jira.list.connect-jira==Connect Jira
staff.jira.list.jira-title==Title
staff.jira.list.domain==Jira domain
staff.jira.list.status==Status
staff.jira.list.jira-errors==Jira error log
staff.jira.list.guide==* Jira version mismatch may cause the integration to not work correctly. Supported version: :jira_version. More information about Jira integration can be found in <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/252/cat/55/integracija-s-jira" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.jira.list.name==Name
staff.jira.form.header==Connecting Jira
staff.jira.form.domain==System domain
staff.jira.form.access==Access
staff.jira.form.login==Login
staff.jira.form.password==Password
staff.jira.form.token==API token
staff.jira.form.projects==Projects
staff.jira.form.check_connect==Check connection
staff.jira.form.receive-tickets==Receive tickets from Jira
staff.jira.form.create-tickets==Create tickets in Jira
staff.jira.form.department==Default department
staff.jira.form.available-types==Available types
staff.jira.form.group-access==Access by groups
staff.jira.form.create-jira-heading==Adding integration
staff.jira.form.edit-jira-heading==Edit integration
staff.jira.form.fields-changes-in-comment==Record Jira field changes in an internal notes
staff.jira.form.name==Name
staff.jira.form.jira-sync-fields==Sync fields
staff.jira.form.status==Status
staff.jira.form.assignee==Assignee
staff.jira.form.priority==Priority
staff.jira.form.resolution==Resolution
staff.jira.log.title==Jira Error Log
staff.jira.log.date==Date
staff.jira.log.domain==Domain
staff.jira.log.issue==Issue
staff.jira.log.ticket==Ticket
staff.jira.log.error==Error
staff.jira.statuses.status-0==Unable to connect!
staff.jira.statuses.status-1==Connection successful!
staff.jira.statuses.status-2==Settings failed or not connected to the server!
staff.jira.statuses.status-3==The connection may have been lost! Check the connection!
staff.jira.statuses.status-4==The domain is already in use!
staff.jira.jira-fields.status==Status
staff.jira.jira-fields.assignee==Assignee
staff.jira.jira-fields.priority==Priority
staff.jira.jira-fields.resolution==Resolution
staff.jira.jira-fields.resolutiondate==Resolution date
staff.jira.hints.poster==Integrating EddyDesk with Jira will allow the IT and support teams to work together to quickly resolve user requests.<br />Connection instructions can be found in our <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/252/cat/55/integracija-s-jira" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.jira.hints.jira-sync-fields==Record Jira field changes in internal notes
staff.jira.buttons.save==Save
staff.jira.buttons.log-download==download log
staff.jira.buttons.log-clear==clear log
staff.jira.buttons.yes==Yes
staff.jira.buttons.no==No
staff.jira.buttons.log==Error Log
staff.jira.confirm.delete-integration==Delete integration?
staff.jira.notifications.logs.clear-success==Error log cleared successfully!
staff.jira.notifications.logs.clear-error==Unable to clear error log!
staff.jira.notifications.list.delete-success==Integration deleted successfully!
staff.jira.notifications.list.delete-error==Unable to delete integration!
staff.jira.notifications.form.create-success==Integration added successfully!
staff.jira.notifications.form.create-error==Failed to add integration!
staff.jira.notifications.form.update-success==Integration settings successfully saved!
staff.jira.notifications.form.update-error==Failed to save integration settings!
staff.jira.notifications.form.validate-success==Connection successful!
staff.jira.notifications.form.validate-error==Error! Check your connection settings!
staff.jira.logs.table.title==Jira integration error log
staff.jira.logs.table.created-at==Date
staff.jira.logs.table.issue==Issue
staff.jira.logs.table.ticket==Ticket
staff.jira.logs.table.error==Error
staff.omnichannel-buttons.list.heading==Manage omnichannel button groups
staff.omnichannel-buttons.list.create==Add button group
staff.omnichannel-buttons.list.name==Name
staff.omnichannel-buttons.list.channel==Channel
staff.omnichannel-buttons.list.tag==Tag
staff.omnichannel-buttons.form.edit-heading==Editing a group of buttons
staff.omnichannel-buttons.form.create-heading==Adding a button group
staff.omnichannel-buttons.form.name==Name
staff.omnichannel-buttons.form.buttons-group==Button group
staff.omnichannel-buttons.placeholders.search==Search
staff.omnichannel-buttons.placeholders.code==Button group code
staff.omnichannel-buttons.buttons.yes==Yes
staff.omnichannel-buttons.buttons.no==No
staff.omnichannel-buttons.buttons.save==Save
staff.omnichannel-buttons.buttons.button-add==+ add a button
staff.omnichannel-buttons.buttons.clear-code==Clear
staff.omnichannel-buttons.buttons.copy-code==Copy
staff.omnichannel-buttons.buttons.generate-code==show button group code
staff.omnichannel-buttons.confirm.delete-group==Do you want to delete a button group?
staff.omnichannel-buttons.confirm.delete-button==Delete button?
staff.omnichannel-buttons.hints.poster==Create buttons and send them to social networks, instant messengers and online chat channels during communication with users! <br /><br />Buttons can be used to follow a link (including feedback request), build chatbots to resolve issues without the participation of an operator, etc. <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/339/cat/56/" title="Omnichannel Buttons" target="_blank" rel="noreferrer noopener"><i class="hde-question"></i></a>
staff.omnichannel-buttons.hints.tag==A tag for sending buttons to a channel, for example, via Dispatcher
staff.omnichannel-buttons.notifications.group-deleted==Button group removed!
staff.omnichannel-buttons.notifications.group-created==Button group added successfully!
staff.omnichannel-buttons.notifications.group-updated==Button group updated successfully!
staff.omnichannel-buttons.notifications.group-created-error==Could not add button group!
staff.omnichannel-buttons.notifications.group-updated-error==Unable to update button group!
staff.omnichannel-buttons.notifications.tag-copied==The tag has been copied!
staff.omnichannel-buttons.notifications.code-copied==Button group code copied!
staff.omnichannel-buttons.notifications.code-error==Failed to copy button group code!
staff.omnichannel-buttons.channels.tlgrm.name==Telegram
staff.omnichannel-buttons.channels.tlgrm.hint==Expert mode allows you to use other types of buttons, more information about buttons can be found in documentation <a href="https://core.telegram.org/bots/api#inlinekeyboardmarkup" target="_blank" rel="noreferrer noopener">Telegram</a>. <br />For more information on Telegram integration, see our <a href="https://support.helpdeskeddy.com/ru/knowledge_base/art/339/cat/67/knopki-omnikanalnosti" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.omnichannel-buttons.channels.viber.name==Viber
staff.omnichannel-buttons.channels.viber.hint==Expert mode allows you to use other types of buttons and change the appearance of the keyboard, more information about the buttons can be found in the documentation <a href="https://developers.viber.com/docs/tools/keyboards/" target="_blank" rel="noreferrer noopener">Viber.</a> <br />For more information on Viber integration, see our <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/339/cat/67/knopki-omnikanalnosti" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.omnichannel-buttons.channels.viber.buttons.location-picker==Share Location
staff.omnichannel-buttons.channels.viber.buttons.share-phone==Share Number
staff.omnichannel-buttons.channels.vk.name==VKontakte
staff.omnichannel-buttons.channels.vk.hint==Buttons only work in private messages. <br />After setting up the buttons, we highly recommend checking their performance. <br />VK has many different restrictions on the number and types of buttons, for example, the number of text buttons can be limited to five, and when using a button with the URL type, it is not allowed to use more than two buttons at the same time. <br /><br />Expert mode allows you to use other types of buttons, more information about buttons can be found in the documentation <a href="https://vk.com/dev/bots_docs_3" target="_blank" rel="noreferrer noopener">VKontakte</a>. <br />More information about VKontakte integration can be found in our <a href="https://support.helpdeskeddy.com/ru/knowledge_base/art/339/cat/67/knopki-omnikanalnosti" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.omnichannel-buttons.channels.vk.colors.primary==Blue
staff.omnichannel-buttons.channels.vk.colors.positive==Green
staff.omnichannel-buttons.channels.vk.colors.negative==Red
staff.omnichannel-buttons.channels.vk.colors.common==White
staff.omnichannel-buttons.channels.fb.name==Facebook
staff.omnichannel-buttons.channels.fb.hint==Buttons only work in the Messenger platform. <br />After setting up the buttons, we highly recommend checking their performance. <br /><br />Expert mode allows you to use other types of buttons, more information about buttons can be found in the documentation <a href="https://developers.facebook.com/docs/messenger-platform/send-messages/buttons" target="_blank" rel="noreferrer noopener">Facebook</a>. <br />You can learn more about Facebook integration in our <a href="https://support.helpdeskeddy.com/ru/knowledge_base/art/339/cat/67/knopki-omnikanalnosti" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.omnichannel-buttons.channels.ig.name==Instagram
staff.omnichannel-buttons.channels.ig.hint==Buttons only work in the Instagram Direct platform. <br />After setting up the buttons, we highly recommend checking their performance. <br /><br />More information about buttons can be found in the <a href="https://developers.facebook.com/docs/messenger-platform/instagram/features/quick-replies" target="_blank" rel="noreferrer noopener">Instagram documentation Messaging</a>. <br />You can learn more about Instagram integration in our <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/339/cat/67/knopki-omnikanalnosti" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.omnichannel-buttons.channels.chat.name==Chat
staff.omnichannel-buttons.channels.chat.hint==For more information about online chat features and settings, see our <a href="https://support.helpdeskeddy.com/en/knowledge_base/article/297/category/67/#VidgetSettings" target="_blank" rel="noreferrer noopener">Knowledge Base</a>.
staff.omnichannel-buttons.channels.buttons.type==Button type
staff.omnichannel-buttons.channels.buttons.text==Button text
staff.omnichannel-buttons.channels.buttons.value==Button value
staff.omnichannel-buttons.channels.buttons.url==Link address
staff.omnichannel-buttons.channels.buttons.color==Button color
staff.omnichannel-buttons.channels.buttons.hide-buttons==Hide after clicking
staff.omnichannel-buttons.channels.buttons.hide-buttons-yes==Hide
staff.omnichannel-buttons.channels.buttons.hide-buttons-no==Do not hide
staff.omnichannel-buttons.channels.buttons.href==Link address
staff.omnichannel-buttons.channels.buttons.hash==Hash link
staff.omnichannel-buttons.channels.buttons.types.callback==Callback
staff.omnichannel-buttons.channels.buttons.types.text==Text
staff.omnichannel-buttons.channels.buttons.types.url==URL
staff.omnichannel-buttons.channels.buttons.types.url-internal==URL (InternalBrowser)
staff.omnichannel-buttons.channels.buttons.types.postback==Postback
staff.omnichannel-buttons.channels.buttons.types.webapp==Web App
staff.omnichannel-buttons.channels.buttons.types.request-contact==Request contact
staff.omnichannel-buttons.channels.buttons.types.request-location==Request location
staff.omnichannel-buttons.channels.buttons.types.share-phone==Share phone
staff.omnichannel-buttons.channels.buttons.types.location-picker==Location picker
staff.omnichannel-buttons.channels.buttons.types.hash==URL hash
staff.omnichannel-buttons.channels.buttons.types.share-email==Share email
staff.omnichannel-buttons.channels.buttons.types.call-btn==Call button
staff.omnichannel-buttons.channels.buttons.types.reply==Reply
staff.omnichannel-buttons.channels.buttons.types.message==Message
staff.omnichannel-buttons.channels.buttons.img-url==Image url
staff.omnichannel-buttons.channels.settings.remove-keyboard==Remove buttons
staff.omnichannel-buttons.channels.settings.expert-mode==Expert mode
staff.omnichannel-buttons.channels.settings.keyboard-mode==Keyboard mode
staff.omnichannel-buttons.channels.settings.keyboard-modes.keyboard==Answer buttons
staff.omnichannel-buttons.channels.settings.keyboard-modes.inline-keyboard==Buttons inline in messages
staff.omnichannel-buttons.channels.settings.keyboard-modes.quick-replies==Quick replies
staff.omnichannel-buttons.channels.hints.remove-keyboard==Remove keyboard embedded in message after reply
staff.omnichannel-buttons.channels.ok.name==Odnoklassniki
staff.omnichannel-buttons.channels.ok.hint==After configuring the buttons, we strongly recommend that you check their functionality. <br /><br />Expert mode allows you to use other types of buttons, more information about buttons can be found in the documentation <a href="https://apiok.ru/dev/graph_api/methods/graph.chat/graph.%20chat.messages/post" target="_blank" rel="noreferrer noopener">OK</a>. <br />For more information about OK integration, see our <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/339/cat/67/knopki-omnikanalnosti" target="_blank" rel="noreferrer noopener">base knowledge</a>.
staff.omnichannel-buttons.channels.ok.colors.positive==Positive
staff.omnichannel-buttons.channels.ok.colors.negative==Negative
staff.omnichannel-buttons.channels.ok.colors.default==Default
staff.omnichannel-buttons.channels.caiwhatsappb.name==WhatsApp 1msg
staff.omnichannel-buttons.channels.caiwhatsappb.hint==After setting up the buttons, we highly recommend that you check their functionality.<br /> WhatsApp has many different limitations, for example, the number of Reply buttons is limited to three.<br /> You can find more details in our <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/339/cat/67" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.omnichannel-buttons.channels.max.name==MAX
staff.omnichannel-buttons.channels.max.hint==Expert mode allows you to use other types of buttons, more detailed information about the buttons can be found in the <a href="https://dev.max.ru/docs-api/methods/POST/messages" target="_blank" rel="noreferrer noopener">MAX</a> documentation. <br />More details about MAX integration can be found in our <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/339/cat/67/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.omnichannel-buttons.channels.max.colors.positive==Positive
staff.omnichannel-buttons.channels.max.colors.negative==Negative
staff.omnichannel-buttons.channels.max.colors.default==Default
staff.omnichannel-buttons.channels.yamessenger.name==Yandex Messenger
staff.omnichannel-buttons.channels.yamessenger.hint==Expert mode allows you to use other types of buttons, more detailed information about the buttons can be found in the documentation <a href="https://yandex.ru/dev/messenger/doc" target="_blank" rel="noreferrer noopener">Yandex Messenger</a>. <br />You can find more information about Yandex Messenger integration in our <a href="https://support.helpdeskeddy.com/ru/knowledge_base/art/535/cat/63/integracija-s-yandex-messenger" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.omnichannel-buttons.popovers.code.title==Button group code
staff.contact-widget.button-color==Button color
staff.contact-widget.position==Location
staff.contact-widget.direction==Direction
staff.contact-widget.directions.top==up
staff.contact-widget.directions.left==left
staff.contact-widget.directions.right==right
staff.contact-widget.directions.bottom==down
staff.contact-widget.positions.bottom-right==bottom-right
staff.contact-widget.positions.bottom-left==bottom-left
staff.contact-widget.positions.top-right==top-right
staff.contact-widget.positions.top-left==top-left
staff.contact-widget.preview==Preview
staff.contact-widget.widget-code==Widget code
staff.contact-widget.button-icon-color==Button icon color
staff.contact-widget.available-buttons==Add buttons
staff.contact-widget.icon-size==Icon size
staff.contact-widget.hints.icon-size==The size of the icons in pixels, the size of the buttons increases proportionally. The default is 22.
staff.contact-widget.add-connected-channels==Add connected channels buttons
staff.contact-widget.widget-buttons==Widget Buttons
staff.widgets.heading==Widget Settings
staff.widgets.hints.code==The widget code should be placed in the <strong>body</strong> block on your site. <br />For more information on setting up widget, plase refer to <a href="https://support.helpdeskeddy.com/en/knowledge_base/article/108/category/55/#contacts" title="Knowledge base" target="_blank" rel="noreferrer noopener">Knowledge base</a>.
staff.widgets.hints.icon-size==The size of the icons in pixels, the size of the buttons increases proportionally. The default is 22.
staff.widgets.form.widget-styles==Widget display settings
staff.widgets.form.position==Location
staff.widgets.form.direction==Direction
staff.widgets.form.icon-size==Icon size
staff.widgets.form.icon-button-color==Button icon color
staff.widgets.form.icon-color==Button color
staff.widgets.form.widget-buttons==Widget Buttons
staff.widgets.buttons.copy==Copy
staff.widgets.buttons.preview==Preview
staff.widgets.buttons.save==Save
staff.widgets.buttons.add-button==add
staff.widgets.buttons.yes==Yes
staff.widgets.buttons.no==No
staff.widgets.notifications.code-copied==Widget code copied successfully!
staff.widgets.notifications.code-error==Failed to copy widget code!
staff.widgets.notifications.saved==Changes saved successfully!
staff.widgets.confirm.delete-button==Remove button?
staff.ticket-field.buttons.save==Save
staff.ticket-field.buttons.fields==Fields
staff.ticket-field.buttons.scenarios==Scripts
staff.ticket-field.buttons.yes==Yes
staff.ticket-field.buttons.no==No
staff.ticket-field.buttons.select-all==select all
staff.ticket-field.buttons.delete==delete
staff.ticket-field.buttons.add-value==add value
staff.ticket-field.errors.required==Required field
staff.ticket-field.form.name==Title
staff.ticket-field.form.activity==Activity
staff.ticket-field.form.value==Value
staff.ticket-field.field-types.select==Dropdown
staff.ticket-field.field-types.text==Text field
staff.ticket-field.field-types.textarea==Textarea
staff.ticket-field.field-types.checkbox==Checkbox (checkbox)
staff.ticket-field.field-types.date==Date
staff.ticket-field.field-types.number==Numeric field
staff.ticket-field.field-types.hierarchy==Associated Fields
staff.ticket-field.field-types.time==Time
staff.ticket-field.field-types.regex==Regular expression
staff.ticket-field.field-types.button==Button
staff.ticket-field.field-types.file==File
staff.ticket-field.field-types.multi_button==Multibutton
staff.ticket-field.user-type.staff==Agent
staff.ticket-field.user-type.client==End user
staff.ticket-field.user-type.user==End user
staff.ticket-field.groups.headings.field-groups==Field Groups
staff.ticket-field.groups.form.add-field-group==Add field group
staff.ticket-field.groups.form.edit-field-group==Editing a field group
staff.ticket-field.groups.form.departments==Departments
staff.ticket-field.groups.form.add-more==Add one more
staff.ticket-field.groups.buttons.add-group==Add field group
staff.ticket-field.groups.confirm.delete==Delete a group of fields along with fields?
staff.ticket-field.groups.notifications.group-updated==Field group updated
staff.ticket-field.groups.notifications.group-created==Added field group
staff.ticket-field.fields.headings.list==Request Fields
staff.ticket-field.fields.headings.add==Adding a request field
staff.ticket-field.fields.headings.edit==Editing a request field
staff.ticket-field.fields.buttons.add-field==Add a field
staff.ticket-field.fields.buttons.only-staff==Agents only
staff.ticket-field.fields.buttons.only-client==End users only
staff.ticket-field.fields.buttons.add-first-level==Add the first level
staff.ticket-field.fields.buttons.add==Add
staff.ticket-field.fields.buttons.edit==Edit
staff.ticket-field.fields.buttons.delete==Delete
staff.ticket-field.fields.form.name==Field name
staff.ticket-field.fields.form.group-access==Available to groups
staff.ticket-field.fields.form.staff==Agent
staff.ticket-field.fields.form.client==End user
staff.ticket-field.fields.form.view==Display
staff.ticket-field.fields.form.edit==Editing
staff.ticket-field.fields.form.required-to-create==Required to create
staff.ticket-field.fields.form.required-to-close==Required to close
staff.ticket-field.fields.form.field-type==Field type
staff.ticket-field.fields.form.by-default==Default
staff.ticket-field.fields.form.regex==Regular expression
staff.ticket-field.fields.form.field-mask==Field mask
staff.ticket-field.fields.form.preview==Preview
staff.ticket-field.fields.form.regex-success==Value matches regex
staff.ticket-field.fields.form.regex-error==The value does NOT match the regular expression!
staff.ticket-field.fields.form.icon==Icon
staff.ticket-field.fields.form.show-name==Show name
staff.ticket-field.fields.form.button-settings==Button parameters
staff.ticket-field.fields.form.text-color==Text color
staff.ticket-field.fields.form.bg-color==Background color
staff.ticket-field.fields.form.confirm==Confirmation
staff.ticket-field.fields.form.click==Button Click
staff.ticket-field.fields.form.required-to-change-status==Required to change status
staff.ticket-field.fields.form.required-create==Required to create a request
staff.ticket-field.fields.form.required-close==Required to close
staff.ticket-field.fields.form.bank-card==Bank card
staff.ticket-field.fields.form.phone-number==Phone number
staff.ticket-field.fields.form.email==Email
staff.ticket-field.fields.form.manage==Editing and displaying
staff.ticket-field.fields.form.only-view==Display only
staff.ticket-field.fields.form.limit-500==The limit of 500 values in the drop-down list is exceeded!
staff.ticket-field.fields.form.only-api==Editing the values of this field is available only through the API.
staff.ticket-field.fields.form.hierarchy-limit-500==The 500 value limit for the hierarchical field has been exceeded!
staff.ticket-field.fields.form.limit-500-warning==Attention, the maximum number of values in an individual field is 500. When this number is reached, editing the field will only be possible via API!
staff.ticket-field.fields.confirm.delete==Delete request field?
staff.ticket-field.fields.confirm.confirm-preview==Confirm clicking on the ":button"?
staff.ticket-field.fields.confirm.confirm-multi-preview==Confirm pressing the ":button" with the value ":value"?
staff.ticket-field.fields.confirm.delete-hierarchy==Delete the value of the linked list?
staff.ticket-field.fields.errors.field-group-required==Add and select a field group to add request fields
staff.ticket-field.fields.notifications.field-updated==Field updated
staff.ticket-field.fields.notifications.field-created==Field added
staff.ticket-field.fields.notifications.copied==Value copied!
staff.ticket-field.fields.hints.required-to-change-status==User groups for which the field is required to change to the specified status
staff.ticket-field.fields.hints.field-type-read-only==The field type can only be set when the field is created. It cannot be changed later.
staff.ticket-field.fields.placeholders.search==Search by fields
staff.ticket-field.scenarios.headings.list==Scripts
staff.ticket-field.scenarios.headings.add==Add a script
staff.ticket-field.scenarios.headings.edit==Editing script
staff.ticket-field.scenarios.buttons.add-scenario==Add a scenario
staff.ticket-field.scenarios.buttons.add-fields==Add a request field
staff.ticket-field.scenarios.confirm.delete==Delete script?
staff.ticket-field.scenarios.form.name==Scenario name
staff.ticket-field.scenarios.form.when-filled==When filled
staff.ticket-field.scenarios.form.with-value==With value
staff.ticket-field.scenarios.form.show-field-groups==Show field groups
staff.ticket-field.scenarios.form.or==or
staff.ticket-field.scenarios.form.and==and
staff.ticket-field.scenarios.form.conditions==conditions
staff.ticket-field.scenarios.form.condition==condition
staff.ticket-field.scenarios.form.value==value
staff.ticket-field.scenarios.form.scenario==Script
staff.ticket-field.scenarios.form.not-active==The field is disabled!
staff.ticket-field.scenarios.errors.fields-required==To create a scenario, you must add at least one request field.
staff.ticket-field.scenarios.notifications.scenario-updated==Script updated
staff.ticket-field.scenarios.notifications.scenario-created==Script added
staff.ticket-field.scenarios.placeholders.search==Scenario Search
staff.bans.first-attempt==First attempt time
staff.bans.last-attempt==Time of the last attempt
staff.bans.attempts==Attempts
staff.bans.login==Login
staff.bans.unban==Unban
staff.bans.unban-all==Unban everyone
staff.plugins.headings.edit==Edit plugin
staff.plugins.headings.marketplace==Marketplace
staff.plugins.headings.create==Add plugin
staff.plugins.headings.installed-plugins==Installed plugins
staff.plugins.buttons.add-plugin==Add plugin
staff.plugins.buttons.save==Save
staff.plugins.buttons.yes==Yes
staff.plugins.buttons.no==No
staff.plugins.buttons.only-staff==agents only
staff.plugins.buttons.only-client==end-users only
staff.plugins.buttons.select-all==select all
staff.plugins.buttons.add==add
staff.plugins.buttons.marketplace==Marketplace
staff.plugins.buttons.plugins==Plugins
staff.plugins.buttons.install==Install
staff.plugins.buttons.update==Update
staff.plugins.buttons.open==Open
staff.plugins.buttons.search==Search
staff.plugins.buttons.clear-filters==Clear
staff.plugins.buttons.clear-filters-2==Clear filters
staff.plugins.buttons.open-market==Open in Marketplace
staff.plugins.buttons.update-available==Update available
staff.plugins.buttons.installed==Installed
staff.plugins.buttons.delete==Delete
staff.plugins.buttons.show-all==show all
staff.plugins.buttons.my-plugins==My plugins
staff.plugins.buttons.check-outgoing-webhook==Check connection
staff.plugins.buttons.cancel==Cancel
staff.plugins.buttons.confirm==Confirm
staff.plugins.buttons.sync==Sync
staff.plugins.form.activity==Activity
staff.plugins.form.name==Name
staff.plugins.form.text-color==Color of text
staff.plugins.form.bg-color==Background color
staff.plugins.form.no-name==No name
staff.plugins.form.departments==Departments
staff.plugins.form.groups==Groups
staff.plugins.form.preview==Preview
staff.plugins.form.button-config==Button settings
staff.plugins.form.dialog-config==Dialog window settings
staff.plugins.form.icon==Icon
staff.plugins.form.auth-data==Accesses for authorization
staff.plugins.form.content==Content of HTML/JS plugin
staff.plugins.form.height==Height
staff.plugins.form.width==Width
staff.plugins.form.webhooks==Incoming webhooks
staff.plugins.form.last-webhooks==Last webhook received
staff.plugins.form.parameters==Webhook fields
staff.plugins.form.all-user==All end-users
staff.plugins.form.all-staff==All agents
staff.plugins.form.all-departments==All departments
staff.plugins.form.background==Background
staff.plugins.form.dialog==Dialog box
staff.plugins.form.popper==Popup window
staff.plugins.form.variables==Variables
staff.plugins.form.var-server==Server variable
staff.plugins.form.var-client==Client variable
staff.plugins.form.free==Free
staff.plugins.form.description==Description
staff.plugins.form.plugin-access==Access to plugin
staff.plugins.form.view-type==Display type
staff.plugins.form.id==ID
staff.plugins.form.version==Version
staff.plugins.form.activities.enabled==On
staff.plugins.form.activities.disabled==Off
staff.plugins.form.source==Source code
staff.plugins.form.plugin-types==Plugin type
staff.plugins.form.in-webhooks==Incoming webhook
staff.plugins.form.out-webhooks==Outgoing webhook
staff.plugins.form.security==Security
staff.plugins.form.security-domains==Restrictions on domains to which requests can be sent from the plugin
staff.plugins.form.section==Section
staff.plugins.form.jwt==JWT token
staff.plugins.form.jwt-secret==Secret for JWT token
staff.plugins.form.install-paid-plugins==To activate the installation of paid plugins, please write to our support service <a href="https://t.me/HelpDeskEddyBot" target="_blank" rel="noreferrer noopener">@HelpDeskEddyBot</a>
staff.plugins.form.admin-integration==Настройки интеграции
staff.plugins.form.admin-plugin==Настройки плагина
staff.plugins.form.accept-policy==Я ознакомлен и согласен с
staff.plugins.form.marketplace-policy==Офертой Маркетплейса - HelpDeskEddy
staff.plugins.form.paid-plugins-only-admin==Платные плагины может устанавливать только главный администратор системы
staff.plugins.form.per_staff==за сотрудника
staff.plugins.form.per_request==за запрос
staff.plugins.form.per_month==в месяц
staff.plugins.form.plugin-policy==Офертой модуля
staff.plugins.form.admin-plugin-content==Исходный код настроек плагина
staff.plugins.confirm.delete==Delete plugin?
staff.plugins.confirm.delete-variable==Delete variable?
staff.plugins.confirm.delete-auth==Remove access?
staff.plugins.confirm.delete-webhook==Delete webhook?
staff.plugins.confirm.delete-header==Delete header?
staff.plugins.confirm.confirm-webhook-permissions==Permissions will be granted upon plugin activation
staff.plugins.notifications.plugin-created==Plugin added
staff.plugins.notifications.copy-success==Value copied!
staff.plugins.notifications.copy-error==Could not copy value!
staff.plugins.notifications.changes-success==Changes saved successfully!
staff.plugins.notifications.changes-error==Failed to save changes!
staff.plugins.notifications.plugin-install-success==Plugin installed successfully!
staff.plugins.notifications.plugin-install-error==Plugin installation failed!
staff.plugins.notifications.plugin-delete-success==Plugin deleted successfully!
staff.plugins.notifications.plugin-delete-error==Failed to delete plugin!
staff.plugins.notifications.plugin-update-success==Plugin updated successfully!
staff.plugins.notifications.plugin-update-error==Failed to update plugin!
staff.plugins.notifications.update-success==Plugin settings successfully saved!
staff.plugins.notifications.update-error==Failed to save plugin settings!
staff.plugins.placeholders.password==Password
staff.plugins.placeholders.login==Login
staff.plugins.placeholders.api-key==API key
staff.plugins.placeholders.name-id==ID
staff.plugins.placeholders.method==Authorization method
staff.plugins.placeholders.endpoint==Unique webhook key
staff.plugins.placeholders.id-field-name==Unique webhook field
staff.plugins.placeholders.var-name==Variable name
staff.plugins.placeholders.var-value==Variable value
staff.plugins.placeholders.endpoint-url==Webhook URL
staff.plugins.placeholders.search==Search
staff.plugins.placeholders.search-2==Keyword or phrase
staff.plugins.placeholders.source==Source
staff.plugins.placeholders.plugin-type==Works
staff.plugins.placeholders.activity==Activity
staff.plugins.placeholders.plugin-types==Plugin type
staff.plugins.placeholders.security-domains==Add domain name like "example.com"
staff.plugins.placeholders.header-name==Header name
staff.plugins.placeholders.header-value==Header value
staff.plugins.errors.id-field-name==Webhook fields do not contain a field
staff.plugins.hints.var-server==Server variable is used to substitute in url when making requests. Example: <a>https://{{varDomain}}/{{varApiVersion}}?apiKey={{varApiKey}}</a>
staff.plugins.hints.var-client==Client variables are available in the browser by calling HDE.vars.varName
staff.plugins.hints.poster==The "Marketplace / Plugins" section allows you to use plugins from the Marketplace and other custom tools created by yourself for various tasks aimed at improving and adding the necessary functionality when working with the system.
staff.plugins.hints.channel-plugin-limit==Limit of active plugins with type "Channel" reached
staff.plugins.plugin-types.global-plugin==Global
staff.plugins.plugin-types.ticket-plugin==For tickets
staff.plugins.plugin-types.channel-plugin==Channel
staff.plugins.plugin-types.dispatcher-plugin==Для диспетчера
staff.plugins.filters.user==User
staff.plugins.filters.marketplace==Marketplace
staff.plugins.filters.enabled==Enabled
staff.plugins.filters.disabled==Disabled
staff.plugins.filters.category==Category
staff.plugins.filters.scope==Works
staff.plugins.filters.cost==Cost
staff.plugins.filters.additional==Additional
staff.plugins.sort.name-asc==Name (AZ)
staff.plugins.sort.name-desc==Name (Z-A)
staff.plugins.sort.created-at-asc==Date added (newest first)
staff.plugins.sort.created-at-desc==Date added (oldest first)
staff.plugins.sort.updated-at-asc==Date updated (newest first)
staff.plugins.sort.updated-at-desc==Date updated (oldest first)
staff.plugins.detail.description==Description
staff.plugins.detail.info==Information
staff.plugins.detail.version==Version
staff.plugins.detail.created-at==Released
staff.plugins.detail.updated-at==Last updated
staff.plugins.detail.author==Developer
staff.plugins.detail.tags==Tags
staff.plugins.detail.faq==FAQ
staff.plugins.detail.more==More
staff.plugins.detail.market-plugin-type==Plugin type
staff.plugins.list.no-plugins==No plugins found.
staff.plugins.list.search==Search
staff.plugins.list.sort-by==Sort by
staff.plugins.outgoing-webhooks.url==Outgoing webhook URL
staff.plugins.outgoing-webhooks.webhook-events==Events that send webhooks
staff.plugins.outgoing-webhooks.headers==Request headers
staff.plugins.outgoing-webhooks.events.ticket==Ticket
staff.plugins.outgoing-webhooks.events.plugin-ticket==Plugin ticket
staff.plugins.outgoing-webhooks.events.ticket-created==Create ticket
staff.plugins.outgoing-webhooks.events.ticket-post-created==Add response
staff.plugins.outgoing-webhooks.events.ticket-post-updated==Change reply
staff.plugins.outgoing-webhooks.events.ticket-post-deleted==Reply deletion
staff.plugins.outgoing-webhooks.events.ticket-status-updated==Status change
staff.plugins.outgoing-webhooks.events.ticket-status-closed==Ticket closing
staff.plugins.outgoing-webhooks.events.user==User
staff.plugins.outgoing-webhooks.events.user-status-updated==Status update
staff.plugins.outgoing-webhooks.events.user-authorization-login==Login
staff.plugins.outgoing-webhooks.events.user-authorization-logout==Logout
staff.plugins.outgoing-webhooks.buttons.logs==view logs
staff.plugins.outgoing-webhooks.buttons.check-connection==check connection
staff.plugins.incoming-webhooks.webhook-permissions==Incoming webhook permissions
staff.plugins.incoming-webhooks.token==Incoming webhook token
staff.plugins.incoming-webhooks.secret==Incoming webhook secret
staff.plugins.incoming-webhooks.url==Incoming webhook URL
staff.plugins.incoming-webhooks.permissions.ticket==Ticket
staff.plugins.incoming-webhooks.permissions.ticket-create==Create ticket
staff.plugins.incoming-webhooks.permissions.ticket-post-create==Add response
staff.plugins.incoming-webhooks.permissions.ticket-post-update==Change response
staff.plugins.incoming-webhooks.permissions.ticket-post-delete==Delete response
staff.plugins.incoming-webhooks.permissions.plugin-ticket==Plugin ticket
staff.plugins.incoming-webhooks.permissions.ticket-values==Ticket parameters
staff.plugins.incoming-webhooks.permissions.departments==List of departments
staff.plugins.incoming-webhooks.permissions.ticket-department-update==Change department
staff.plugins.incoming-webhooks.buttons.logs==view logs
staff.plugins.plugin-logs.logs==Logs
staff.plugins.plugin-logs.created-at==Event time
staff.plugins.plugin-logs.result==Result
staff.plugins.plugin-logs.http-code==HTTP code
staff.plugins.plugin-logs.total-time==Request time
staff.sso.list.heading==Single Sign-On (SSO)
staff.sso.list.create-sso-connection==Add SSO connection
staff.sso.list.name==Name
staff.sso.list.connection-id==ID connection
staff.sso.list.sso-errors==SSO error log
staff.sso.list.type==Type
staff.sso.alert.sso-connection-created==SSO connection successfully created!
staff.sso.alert.sso-connection-deleted==SSO connection successfully deleted!
staff.sso.alert.sso-connection-updated==SSO connection successfully edited!
staff.sso.form.edit-sso-connection-heading==Editing SSO connection
staff.sso.form.name==Name
staff.sso.form.connection-id==ID connection
staff.sso.form.sp-settings==SP settings
staff.sso.form.idp-settings==IdP settings
staff.sso.form.disable==Disable
staff.sso.form.start-login==Login at start
staff.sso.form.debug-mode==Debug mmode
staff.sso.form.enable-mapping==Include customisable attributes
staff.sso.form.groups==Groups
staff.sso.form.departments==Departments
staff.sso.form.mapping-mv-delimiter==Separator for multivalued attribute
staff.sso.form.text-edit==List of values, separated by commas
staff.sso.form.authentication-by-groups==Allow authentication by groups
staff.sso.form.shared-secret==Shared secret
staff.sso.form.login-url==Remote login URL
staff.sso.form.logout-url==Remote logout URL
staff.sso.form.security-for-experts==Security (for experts)
staff.sso.log.title==SSO error log
staff.sso.log.date==Date
staff.sso.log.name==Name
staff.sso.log.error==Error
staff.sso.confirm.delete-sso-connection==Remove SSO connection?
staff.sso.confirm.reset-jwt-shared-secret==Reset shared secret?
staff.sso.confirm.delete==Delete
staff.sso.confirm.cancel==Cancel
staff.sso.hints.debug-mode==During authorization, user attributes will be logged
staff.sso.hints.enable-mapping==Allows to configure user attribute links using existing connection attributes
staff.sso.hints.related-value==Linked value
staff.sso.hints.text-edit==Allows you to change the list via a text field, values are specified separated by commas
staff.sso.hints.shared-secret==Shared secret
staff.sso.hints.jwt-manual==Instructions for connecting JSON Web Token authentication can be found in our <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/464/cat/55/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.sso.hints.secret-attention-title==Attention!
staff.sso.hints.secret-attention==If you are running remote authentication, be sure to copy the shared secret, as it will only be shown in its entirety once. You can reset it later. A shared secret should never be published.
staff.sso.buttons.select-all==select all
staff.sso.buttons.text-edit==edit via text
staff.sso.statuses.enabled==Enabled
staff.sso.statuses.disabled==Disabled
staff.contact-field.buttons.save==Save
staff.contact-field.buttons.fields==Fields
staff.contact-field.buttons.yes==Yes
staff.contact-field.buttons.no==No
staff.contact-field.buttons.select-all==select all
staff.contact-field.buttons.delete==delete
staff.contact-field.buttons.add-value==add value
staff.contact-field.buttons.user-statuses==User status
staff.contact-field.errors.required==Required field
staff.contact-field.form.name==Title
staff.contact-field.form.activity==Activity
staff.contact-field.form.value==Meaning
staff.contact-field.field-types.select==Drop-down list
staff.contact-field.field-types.text==Text field
staff.contact-field.field-types.textarea==Text area
staff.contact-field.field-types.checkbox==Flag (checkbox)
staff.contact-field.field-types.date==Date
staff.contact-field.field-types.number==Number field
staff.contact-field.field-types.hierarchy==Bound fields
staff.contact-field.user-type.staff==Staff member
staff.contact-field.user-type.client==End user
staff.contact-field.user-type.user==End user
staff.contact-field.groups.headings.field-groups==Field groups
staff.contact-field.groups.form.target==Tie up a group of fields
staff.contact-field.groups.form.user-group==User Group
staff.contact-field.groups.form.target-values.user==to users
staff.contact-field.groups.form.target-values.organization==for the company
staff.contact-field.groups.form.add-field-group==Adding a group of fields
staff.contact-field.groups.form.edit-field-group==Editing a group of fields
staff.contact-field.groups.form.add-more==Add another one
staff.contact-field.groups.buttons.add-group==Add a group of fields
staff.contact-field.groups.confirm.delete==Delete a group of fields, can you accommodate the fields?
staff.contact-field.groups.notifications.group-updated==Fields group updated
staff.contact-field.groups.notifications.group-created==Fields group added
staff.contact-field.fields.headings.list==Contact Fields
staff.contact-field.fields.headings.add==Adding a contact field
staff.contact-field.fields.headings.edit==Edit contact field
staff.contact-field.fields.buttons.add-field==Add field
staff.contact-field.fields.buttons.only-staff==staff only
staff.contact-field.fields.buttons.only-client==end users only
staff.contact-field.fields.buttons.add-first-level==Add the first level
staff.contact-field.fields.buttons.add==Add
staff.contact-field.fields.buttons.edit==Edit
staff.contact-field.fields.buttons.delete==Delete
staff.contact-field.fields.form.name==Field name
staff.contact-field.fields.form.group-access==Available for groups
staff.contact-field.fields.form.staff==Staff member
staff.contact-field.fields.form.client==End user
staff.contact-field.fields.form.view==Display
staff.contact-field.fields.form.edit==Edit
staff.contact-field.fields.form.field-type==Field type
staff.contact-field.fields.form.by-default==By default
staff.contact-field.fields.form.preview==Preview
staff.contact-field.fields.form.edit-field==Edit field
staff.contact-field.fields.form.view-field==Field Display
staff.contact-field.fields.form.required-field==Required fields
staff.contact-field.fields.form.limit-500==The limit of 500 values of the drop-down list has been exceeded!
staff.contact-field.fields.form.hierarchy-limit-500==The limit of 500 values of the linked field has been exceeded!
staff.contact-field.fields.form.only-api==Editing the values of this field is only available via API.
staff.contact-field.fields.form.limit-500-warning==Attention, the maximum number of values in an individual field is 500. When this number is reached, editing the field will only be possible via API!
staff.contact-field.fields.confirm.delete==Delete request field?
staff.contact-field.fields.confirm.delete-hierarchy==Delete the value of the linked list?
staff.contact-field.fields.errors.field-group-required==Add and select a group of fields to add fields to the request
staff.contact-field.fields.notifications.field-updated==The field has been updated
staff.contact-field.fields.notifications.field-created==Field is added
staff.contact-field.fields.notifications.copied==Value copied!
staff.contact-field.fields.hints.required-to-change-status==Groups of users, for which the field is required to be filled in for changing to the specified status
staff.contact-field.fields.hints.field-type-read-only==The field type can only be set when the field is created. It cannot be changed later.
staff.contact-field.fields.placeholders.search==Search by fields
staff.contact-field.statuses.headings.list==User statuses
staff.contact-field.statuses.headings.add==Adding user status
staff.contact-field.statuses.headings.edit==Edit user status
staff.contact-field.statuses.buttons.add-status==Add user status
staff.contact-field.statuses.form.name==Status name
staff.contact-field.statuses.form.color==Status color
staff.contact-field.statuses.form.timeout==After inactivity
staff.contact-field.statuses.form.change-status==Move to the status
staff.contact-field.statuses.form.min==mins
staff.contact-field.statuses.confirm.delete==Remove user status?
staff.contact-field.statuses.notifications.status-updated==Status updated
staff.contact-field.statuses.notifications.status-created==Status created
staff.channels.channel.tlgrm==Telegram
staff.channels.channel.fb==Facebook
staff.channels.channel.vk==VKontakte
staff.channels.channel.viber==Viber
staff.channels.channel.ok==Odnoklassniki
staff.channels.channel.caiwhatsapp==WhatsApp 1msg
staff.channels.channel.ibbwhatsapp==WhatsApp Business Infobip
staff.channels.channel.mfmswhatsapp==WhatsApp Business mfms
staff.channels.channel.vonagewhatsapp==WhatsApp Business Vonage
staff.channels.channel.i2crmwhatsapp==WhatsApp Business i2crm
staff.channels.channel.i2crminstdir==Instagram Direct i2crm
staff.channels.channel.i2crminstcom==Instagram comments i2crm
staff.channels.channel.mail==Email
staff.channels.channel.ig==Instagram
staff.channels.channel.caiwhatsappb==WhatsApp Business 1msg
staff.channels.channel.zadarma==Zadarma telephony
staff.channels.channel.telphin==Telphin telephony
staff.channels.channel.mango==Mango telephony
staff.channels.channel.binotel==Binotel telephony
staff.channels.channel.rostelekom==Rostelecom telephony
staff.channels.channel.nextel==Nextel telephony
staff.channels.channel.sipuni==Sipuni telephony
staff.channels.channel.telephony==Telephony via API
staff.channels.channel.mcn==MCN telephony
staff.channels.channel.onlinepbx==OnlinePbx telephony
staff.channels.channel.medialogiya==Medialogy
staff.channels.channel.branalytics==Brand Analytics
staff.channels.channel.htmlform==Website form
staff.channels.channel.i2crmwhatsappno==WhatsApp i2crm
staff.channels.channel.megafon==Megafon telephony
staff.channels.channel.uiscom==Uiscom telephony
staff.channels.channel.gawhatsapp==WhatsApp Green API
staff.channels.channel.whatsapp==WhatsApp
staff.channels.channel.novofon==Telephony Novofon
staff.channels.channel.chatapponlinetg==Telegram personal ChatApp
staff.channels.channel.outgoing==Outgoing channel
staff.channels.channel.avito==Avito
staff.channels.channel.rocketdata==RocketData
staff.channels.channel.max==MAX
staff.channels.channel.yamessenger==Yandex Messenger
staff.channels.channel.mcntelecom==Телефония MCN Telecom
staff.channels.channel.gamax==MAX персональный Green API
staff.channels.channel.i2crmmax==MAX персональный i2crm
staff.channels.list.heading==Channel management
staff.channels.list.channel==Channel
staff.channels.list.department==Department
staff.channels.list.name==Name
staff.channels.list.logs==Error log
staff.channels.list.search==Search
staff.channels.list.template-heading==Managing templates
staff.channels.list.category==Category
staff.channels.list.language==Language
staff.channels.list.text==Text
staff.channels.list.template==Template
staff.channels.list.webhook-logs==Webhook log
staff.channels.list.incoming-webhook-logs==Incoming requests log
staff.channels.buttons.add-channel==Add a channel
staff.channels.buttons.yes==Yes
staff.channels.buttons.no==No
staff.channels.buttons.save==Save
staff.channels.buttons.add-mail==add mailbox
staff.channels.buttons.delete-mail==delete mailbox
staff.channels.buttons.help==configuration guide
staff.channels.buttons.check-connection==check the connection
staff.channels.buttons.log==error log
staff.channels.buttons.go-back==Go to channels list
staff.channels.buttons.cancel==Cancel
staff.channels.buttons.download-log==download a log
staff.channels.buttons.clear-log==clear the log
staff.channels.buttons.vk==Log in via Vkontakte
staff.channels.buttons.fb==Log in via Facebook
staff.channels.buttons.channel-settings==Channel settings
staff.channels.buttons.channel-status-reset==Reset status
staff.channels.buttons.continue==Continue
staff.channels.buttons.ibb-parse-channel-log==Check newsletters
staff.channels.buttons.inbox-link==Disable/enable alerts
staff.channels.buttons.check-inbox==receive emails
staff.channels.buttons.sync==Synchronize and save
staff.channels.buttons.add==add
staff.channels.buttons.channel-templates==Channel templates
staff.channels.buttons.add-template==Add template
staff.channels.buttons.export-template==Export template
staff.channels.buttons.template-management==Managing templates
staff.channels.buttons.copy==Copy
staff.channels.buttons.webhook-logs==Webhook log
staff.channels.buttons.webhooks-log==Incoming requests log
staff.channels.buttons.avito==Login via Avito
staff.channels.buttons.bot-state-check==Check bot state
staff.channels.buttons.filters-settings==Filter settings
staff.channels.form.add-channel-heading==Add channel
staff.channels.form.edit-channel-heading==Edit channel
staff.channels.form.channel==Channel
staff.channels.form.department==Department
staff.channels.form.inbox-mail==Inbox
staff.channels.form.outbox-mail==Outgoing mail
staff.channels.form.inbox-preset==Inbox settings
staff.channels.form.outbox-preset==Outgoing mail settings
staff.channels.form.other-settings==Other
staff.channels.form.email==E-mail
staff.channels.form.login==User name
staff.channels.form.password==Password
staff.channels.form.server==Server address
staff.channels.form.port==Port
staff.channels.form.type==Type
staff.channels.form.auth==Authentication
staff.channels.form.setting==Setting
staff.channels.form.name==Name
staff.channels.form.status==Setting
staff.channels.form.group-id==Group ID
staff.channels.form.files-as-links==Send files with links
staff.channels.form.bot-key==Bot key
staff.channels.form.channel-name==Channel's name
staff.channels.form.access-token==Access token
staff.channels.form.api-key==API key
staff.channels.form.api-token==API token
staff.channels.form.api-url==API URL
staff.channels.form.channel-phone-number==Channel phone number
staff.channels.form.login-2==Login
staff.channels.form.whatsapp-wf-agreement==Allow to write first in WhatsApp. I agree that WhatsApp might block the connected phone number. WARNING This channel is not official. Being able to write first to the client might be a result in WhatsApp number blocking.
staff.channels.form.channel-template.whatsapp-template-settings==Template message settings to start a dialog
staff.channels.form.channel-template.template-message==Template
staff.channels.form.channel-template.template-text==Template text (reply text  in the request)
staff.channels.form.channel-template.template-code==Template code
staff.channels.form.channel-template.template-agreement==I confirm the use of the template
staff.channels.form.channel-template.whatsapp-business-template-agreement==I confirm the use of the template. The system will use this template if necessary to open a 24h. window. Attention - your provider WhatsApp Business applies a separate fee for each sent template - its use will entail additional costs associated with the integration.
staff.channels.form.callback-login==Callback login
staff.channels.form.callback-password==Callback passwword
staff.channels.form.mfms-subject==Signature (subject)
staff.channels.form.hde-secret==HDE key
staff.channels.form.from-email==Sender name
staff.channels.form.bot-id==Bot ID
staff.channels.form.channel-id==Channe ID
staff.channels.form.user==User
staff.channels.form.system-staff==Agent
staff.channels.form.telephony-link==Request link
staff.channels.form.pbx-user==Your PBX user ID
staff.channels.form.pbx-webhook==Webhook for outgoing calls
staff.channels.form.pbx-webhook-url==Webhook link
staff.channels.form.pbx-webhook-method==Request method
staff.channels.form.pbx-webhook-authorization==Authorization method
staff.channels.form.pbx-api-key==API key
staff.channels.form.pbx-login==Username
staff.channels.form.pbx-password==Password
staff.channels.form.pbx-webhook-params==Transmitted parameters
staff.channels.form.pbx-webhook-type==Data format
staff.channels.form.pbx-user-id==PBX user ID
staff.channels.form.staff-id==HelpDeskEddy user ID
staff.channels.form.phone==Phone number
staff.channels.form.mango-api-key==Unique code of your PBX
staff.channels.form.mango-sign==Key for creating a signature
staff.channels.form.mango-link==Address of external system
staff.channels.form.binotel-link==Address for webhooks
staff.channels.form.rostelekom-domain==Domain name
staff.channels.form.rostelekom-api-id==Unique identification code
staff.channels.form.rostelekom-api-sign==A unique key for the signature
staff.channels.form.nextel-api-key==API key
staff.channels.form.nextel-link==URL
staff.channels.form.sipuni-api-key==Integration key
staff.channels.form.sipuni-user==Number in the system
staff.channels.form.sipuni-link==URL of the receiving script
staff.channels.form.edit-template-heading==Editing template
staff.channels.form.template-settings==Template settings
staff.channels.form.rostelekom-link==External system address
staff.channels.form.mcn-token==Token
staff.channels.form.mcn-vpbx-id==VPBX #
staff.channels.form.mcn-link==URL
staff.channels.form.mcn-account-id==P/m №
staff.channels.form.mcn-abonent==Subscriber
staff.channels.form.onlinepbx-domain==Domain
staff.channels.form.onlinepbx-auth-key==API-key
staff.channels.form.onlinepbx-link==URL address
staff.channels.form.chatapi-fields.header.image==Header picture
staff.channels.form.chatapi-fields.header.document==Header document
staff.channels.form.chatapi-fields.header.video==Header video
staff.channels.form.chatapi-fields.header.text==Header text
staff.channels.form.chatapi-fields.body.image==Body picture
staff.channels.form.chatapi-fields.body.document==Body document
staff.channels.form.chatapi-fields.body.video==Body video
staff.channels.form.chatapi-fields.body.text==Body text
staff.channels.form.chatapi-fields.footer.image==Footer picture
staff.channels.form.chatapi-fields.footer.document==Footer document
staff.channels.form.chatapi-fields.footer.video==Footer video
staff.channels.form.chatapi-fields.footer.text==Footer text
staff.channels.form.megafon-domain==PBX address
staff.channels.form.megafon-auth-key==The key for authorization in your PBX
staff.channels.form.megafon-link==Address of your CRM
staff.channels.form.megafon-crm-auth-key==The key for authorization in your CRM
staff.channels.form.uiscom-auth-key==key
staff.channels.form.uiscom-notification-name==notification-name
staff.channels.form.uiscom-event-type==Type of event
staff.channels.form.uiscom-method==Method
staff.channels.form.uiscom-body==body
staff.channels.form.uiscom-out-leg==Descending arm
staff.channels.form.uiscom-end-leg==Arm end
staff.channels.form.uiscom-call-record==Recorded conversation
staff.channels.form.uiscom-out-call==An outgoing call
staff.channels.form.uiscom-take-call==Hanging up
staff.channels.form.uiscom-missed-call==Lost call
staff.channels.form.uiscom-notifications==Notifications to be created in Uiscom
staff.channels.form.zadarma-link==Link for events
staff.channels.form.novofon-link==Link for events
staff.channels.form.subscriptions==Subscriptions
staff.channels.form.integration==Integration
staff.channels.form.event-retry==Event retry
staff.channels.form.link-connected-email==Link connected email
staff.channels.form.sign-in-with-google==Sign in with Google
staff.channels.form.sign-via==Sign via
staff.channels.form.or-fill-manually==Or fill manually
staff.channels.form.addit-settings==Additional settings
staff.channels.form.with-custom-fields==Add custom fields
staff.channels.form.sign-in-with-microsoft==Sign in with Microsoft
staff.channels.form.last-error==Last error
staff.channels.form.last-error-date==Last error date
staff.channels.form.last-sync-error-date==Last sync error date
staff.channels.form.full-response==Full response
staff.channels.form.bot-state==Bot state
staff.channels.form.type-filter==Type filter
staff.channels.form.text-filter==Text filter
staff.channels.form.headers==Headers
staff.channels.form.header-name==Header name
staff.channels.form.header-value==Header value
staff.channels.form.send-files-delayed-temp==Отправлять файлы с задержкой
staff.channels.notifications.channel-created==The channel has been added!
staff.channels.notifications.channel-updated==The channel has been updated!
staff.channels.notifications.channel-deleted==The channel has been deleted!
staff.channels.notifications.channel-changed==Don't forget to save changes to the channel by clicking the "Save" button!
staff.channels.notifications.leave-page==The changes made will not be saved!
staff.channels.notifications.warning==Warning
staff.channels.notifications.connection-established==Connection successfully established!
staff.channels.notifications.connection-error==Check connection settings! Error:
staff.channels.notifications.copied==Value":value" is copied
staff.channels.notifications.waiting-for-data==Waiting for data
staff.channels.notifications.mail-inbox-exists==The email is already in use by another department. Are you sure you want to change the incoming mail department?
staff.channels.confirm.delete==Delete the channel?
staff.channels.confirm.reset-status==Status reset allows you to reset errors without the participation of the channel administrator. We recommend checking the channel log beforehand, resetting the status does not solve errors caused during the channel operation!
staff.channels.confirm.delete-template==Delete the template?
staff.channels.confirm.export-template==Export template? The settings of the current template will be deleted.
staff.channels.confirm.delete-oauth-email==The channel will be unlinked from all departments and deleted from the system. Continue?
staff.channels.confirm.delete-header==Delete header?
staff.channels.email-logs.inbox==Inbox
staff.channels.email-logs.outbox==Outgoing mail
staff.channels.email-logs.date==Date
staff.channels.email-logs.type==Type
staff.channels.email-logs.email==E-mail
staff.channels.email-logs.error==Eror
staff.channels.email-logs.mail-to==E-mail to:
staff.channels.email-logs.email-content==E-mail content
staff.channels.email-logs.queue-id==E-mail ID
staff.channels.email-logs.queue-status==Status
staff.channels.email-logs.queue-status-list.canceled==Canceled
staff.channels.email-logs.queue-status-list.sent==Sent
staff.channels.social-logs.date==Date
staff.channels.social-logs.channel==Channel
staff.channels.social-logs.channel-name==Channel's name
staff.channels.social-logs.ticket==Request
staff.channels.social-logs.error==Error
staff.channels.social-logs.description==Description
staff.channels.hints.tlgrm-manual==<h3>How to create a bot?</h3> 1. Go to <a href="https://web.telegram.org" target="_blank" rel="noreferrer noopener">Telegram</a> and send a message to @BotFather. A complete list of commands is available using the command /help.<br />2. To create a new bot write /newbot and then follow the instructions. When bot is created @BotFather will give you an API token and you will need to copy it.<br />3. Go back to your system. Click "Add channel" button.<br />4. Insert the API token in "Bot key" field.<br />5. Click "Synchronise and save".<br /><br />To work with groups, set "/setjoingroups" to "enabled" and "/setprivacy" to "disabled".<br />You will find more information about how to use bots in the <a href="https://support.eddydesk.com/en/knowledge_base/article/46/category/7/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.channels.hints.vk-manual==<h3>How to set up a VK community channel?</h3>1. Click on the "Sign in with Vkontakte" button.<br />2. Log in to VK under the administrator's profile of the your community.<br />3. Confirm access to the administrator account, specify the communities and click "Continue ...", then confirm the access to the communities.<br /><br />You can find more information about VK integration in the <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/222/cat/63/integracija-s-kanalami-soobschestv-vkontakte" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.channels.hints.fb-manual==<h3>How to configure the FB channel?</h3>1. Click "Sign in with Facebook" button.<br />2. Log in to the FB under the administrator's profile of the required page.<br />3. Confirm access to your administrator account and confirm access to pages.<br /><br /> In case you have issues connecting the page - go to "<a href="https://facebook.com/" target="_blank" rel="noreferrer noopener">Facebook</a>->Settings->Business Integrations" and delete the "HelpDeskEddy" tickets and then the connection procedure can be repeated.<br />You can find more information about FB integration in the <a href="https://support.eddydesk.com/en/knowledge_base/article/49/category/7/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.channels.hints.viber-manual==<h3>How to create a bot?</h3> 1. Go to <a href="https://partners.viber.com/" target="_blank" rel="noreferrer noopener">Viber partners page</a>, log in to the system and create a bot.<br />2. After bot is created copy his token.<br />3. Return to your system. Click "Add channel" button.<br />4. Insert the API token in the "Bot key" field.<br />5. Click "Synchronise and save".<br /><br /> To confirm your new bot go to <a href="https://pabotform.viber.com/bot.html" target="_blank" rel="noreferrer noopener">Viber website</a> and fill out the form.<br />More information about how to use bots can be found in the<a href="https://support.eddydesk.com/en/knowledge_base/article/45/category/7/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.channels.hints.ok-manual==<h3>How to set up a group channel?</h3> 1. Go to <a href="https://ok.ru" target="_blank" rel="noreferrer noopener">Odnoklassniki</a> and find your group.<br /> 2. Go to "Settings-> Management", find the section "Group administration messages".<br /> 3. Click the "Get Access Key" button and generate a new key, copy it.<br /> 4. Go back to your system. Click the "Add channel" button. <br /> 5. Enter the "Channel Name". <br /> 6. Insert the copied key in the  "Access key" field. <br /> 7. Click the "Synchronise and save" button. <br /><br /> More information about the integration of Odnoklassniki can be found in our <a href="https://support.helpdeskeddy.com/en/knowledge_base/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.channels.hints.caiwhatsapp-manual==<h3>How to connect to WhatsApp?</h3>1. Visit the <a href="https://my.1msg.io" target="_blank" rel="noreferrer noopener"> 1msg </a>. <br /> 2. Log in to the site. <br /> 3. Add a new account and connect your WhatsApp by following the instructions. <br /> 4. After creating an account in your settings, enable all notifications. <br /> 5. Copy API URL and token from account header. <br /> 6. Return to your system. Click "SAdd channel" button. <br /> 7. Paste the API URL and token into the appropriate fields. <br /> 8. Click the "Sync and save" button. <br /><br /> In case of problems or errors while working with the channel, we recommend to check the error log in your system, and also go to your account on the website <a href="https://my.1msg.io" target="_blank" rel="noreferrer noopener"> 1msg </a> and check the connection status there. <br /> For more details on integration with the 1msg, see <a href="https://support.eddydesk.com/en/knowledge_base/article/43/category/7/" target="_blank" rel="noreferrer noopener">our knowledge base</a>
staff.channels.hints.whatsapp-chat-api-warning==Warning! <br /> Integration through the <a href="https://my.1msg.io" target="_blank" rel="noreferrer noopener"> 1msg </a> is an UNOFFICIAL solution. For all questions regarding the problems of the WhatsApp channel, you need to write directly to the developers of 1msg. <br /> Using this integration can violate Whatsapp rules and lead to blocking your account.
staff.channels.hints.ibbwhatsapp-manual==Integration of HelpDeskEddy and WhatsApp Business has been created with official provider of this service. This integration paid separately and relevant to large companies. For more information, please contact us at support@helpdeskeddy.com.
staff.channels.hints.mfmswhatsapp-manual==Integration of HelpDeskEddy and WhatsApp Business is implemented in cooperation with the official provider of this service mfms. This integration is paid separately and is relevant for large businesses. For more information, please contact us at support@helpdeskeddy.com.
staff.channels.hints.vonagewhatsapp-manual==Integration of HelpDeskEddy and WhatsApp Business is implemented in cooperation with the official provider of this service Vonage. This integration is paid separately and is relevant for large businesses. For more information, please contact us at support@helpdeskeddy.com.
staff.channels.hints.i2crm-instagram-manual==Attention!<br />Ingration via <a href="https://i2crm.ru/" target="_blank" rel="noreferrer noopener">i2crm</a> is UNOFFICIAL solution. For all questions concerning Instagram channel operability please write directly to the developers <a href="https://i2crm.ru/" target="_blank" rel="noreferrer noopener">i2crm</a>.Using this integration may violate Instagram rules and result in blocking your account.
staff.channels.hints.i2crm-whatsapp-manual==Integration of HelpDeskEddy and WhatsApp Business is implemented in cooperation with the official provider of this service. <a href="https://i2crm.ru/" target="_blank" rel="noreferrer noopener">i2crm</a>. This integration is paid separately and relevant for large businesses. For more information, please contact us by email at support@helpdeskeddy.com.
staff.channels.hints.i2crm-api-key==API key is in the personal profile of the outcoming channel i2crm
staff.channels.hints.from-email==The name of the sender in the letters. If not specified, the name will be generated automatically
staff.channels.hints.inbox-1==After setting up your inbox:
staff.channels.hints.inbox-2==All emails that are in the Inbox folder will be synchronized.
staff.channels.hints.inbox-3==Users will be created for senders, if they have not been created before.
staff.channels.hints.inbox-4==Notifications will be send out about the creation of the request.
staff.channels.hints.mail-manual==For more information on setting up incoming and outgoing mail, plase refer to <a href="https://support.eddydesk.com/en/knowledge_base/article/14/category/2/" target="_blank" rel="noreferrer noopener">Knowledge base</a>
staff.channels.hints.ig-manual==<h3>How to connect my business Instagram account?</h3>1. Click the "Login via Facebook" button.<br />2. Log in to FB as the administrator of the pages you want to connect your Instagram accounts to.<br /> 3. Select the Instagram accounts you want to connect. <br /> 4. Select the FB pages to which the selected Instagram accounts are connected. <br /> 5. Confirm the accesses to the admin account, the accesses to the pages and the Instagram accounts.<br /><br /> In case of problems with the connection of the page - go to "<a href="https://facebook.com/" target="_blank" rel="noreferrer noopener">Facebook</a>->Settings->Business Integration" and remove the active EddyDesk integration, after which the connection procedure can be repeated.<br />For more information about IG integration, please refer to our <a href="https://support.eddydesk.com/en/knowledge_base/article/54/category/7/" target="_blank" rel="noreferrer noopener">Knowledge base</a>.
staff.channels.hints.caiwhatsappb-manual==<h3>How to connect to WhatsApp?</h3>1. Visit the <a href="https://my.1msg.io" target="_blank" rel="noreferrer noopener"> 1msg </a>. <br /> 2. Log in to the site. <br /> 3. Add a new account and connect your WhatsApp by following the instructions. <br /> 4. After creating an account in your settings, enable all notifications. <br /> 5. Copy API URL and token from account header. <br /> 6. Return to your system. Click "SAdd channel" button. <br /> 7. Paste the API URL and token into the appropriate fields. <br /> 8. Click the "Sync and save" button. <br /><br /> In case of problems or errors while working with the channel, we recommend to check the error log in your system, and also go to your account on the website <a href="https://my.1msg.io" target="_blank" rel="noreferrer noopener"> 1msg </a> and check the connection status there.<br />To learn more about connecting the WhatsApp Business API from the 1msg, please refer to <a href="https://support.eddydesk.com/en/knowledge_base/article/56/category/7" target="_blank" rel="noreferrer noopener">our knowledge base</a>.
staff.channels.hints.zadarma-manual==<h3>How to connect Zadarma telephony?</h3>
1. Go to the page <a href="https://my.zadarma.com/mypbx/" target="_blank" rel="noreferrer noopener">My PBX-&gt;Internal numbers</a> and turn on the virtual PBX if it is turned off.<br />
2. Go to the page <a href="https://my.zadarma.com/api/" target="_blank" rel="noreferrer noopener">Settings-&gt;Integrations and API</a> and find the "API Settings" section, activate the API.<br />
3. On the page <a href="https://my.zadarma.com/api/" target="_blank" rel="noreferrer noopener">Settings-&gt;Integrations and API</a> from the "Authorization Keys" section, copy <strong>"Key"</strong> and <strong>"Secret"</strong> in the appropriate fields in your HelpDeskEddy system.<br />
4. If all the data is correct, the "Synchronize and save" button will appear, which should be pressed.<br />
5. After saving, you will be able to match users from the PBX with employees in HelpDeskEddy.
staff.channels.hints.zadarma-no-users==No internal numbers of PBX Zadarma were found! Add internal numbers via personal cabinet Zadarma <a href="https://my.zadarma.com/mypbx/" target="_blank" rel="noreferrer noopener">My PBX->Internal numbers</a> and then refresh the page.
staff.channels.hints.telphin-no-users==No employees were found in the Telphin PBX! Add an employee via the Telphin personal account <a href="https://teleo.telphin.ru/staff_/" target="_blank" rel="noreferrer noopener"> Employees and queues</a> then refresh the page.
staff.channels.hints.mango-no-users==No employees found in Mango PBX! Add an employee via the Mango personal account <a href="https://lk.mango-office.ru/" target="_blank" rel="noreferrer noopener">https://lk.mango-office.ru/</a> then refresh the page.
staff.channels.hints.binotel-no-users==No employees were found in the Binotel PBX! Check the correctness of the API-key and API-secret, as well as the presence of employees in the PBX Binotel <a href="https://my.binotel.ua/?module=users/" target="_blank" rel="noreferrer noopener">Settings->employees</a> after the changes click "Synchronize and save".
3. <a href="https://helpdeskeddy.ru/telephony.pdf" target="_blank" rel="noreferrer noopener">Learn the API documentation</a>
staff.channels.hints.telphin-manual==<h3>How to connect Telphin telephony? </h3>
1. Go to the app list page - <a href="https://apiproxy.telphin.ru/app/" target="_blank" rel="noreferrer noopener">https://apiproxy.telphin.ru/app/</a><br />
2. Click on the "Register App" button.<br />
3. In the form that appears, fill in the mandatory field "Application Name" and select <strong>"Application Type"-"Trusted"</strong>. Once you have filled in the fields, click on the "Register" button. <br />.
4. After creating the application, you will be provided with <strong>"App ID"</strong> and <strong>"App Secret"</strong>, which must be copied to the appropriate fields in HelpDeskEddy. <br />
5. If all the data is correct, the "Synchronize and Save" button will appear which must be clicked.<br />
6. After saving, you will be able to correlate users from the PBX with the employees in HelpDeskEddy.
staff.channels.hints.mango-manual==<h3>How do I connect Mango telephony? </h3>
1. Go to <a href="https://lk.mango-office.ru/" target="_blank" rel="noreferrer noopener">Personal Area</a> of Mango telephony under "Integrations."<br />
2. In the "Integrations" section select the "API Connector" section and click on "Connect API Connector" if the service is not connected. <br />
3. In the "API Connector" section, copy the values of the fields "Unique code of your PBX", "Key to create a signature" and paste them into the corresponding fields in the HelpDeskEddy system. <br />
4. If all the data is correct, the "Synchronize and save" button will appear, which must be clicked. <br />
5. After saving the channel the field "External system address" will be available, which should be copied into the appropriate field in the personal Mango cabinet, section "API Connector" and click on the "Save" button. <br />
6. After all the changes you need to correlate users from Mango PBX with employees in HelpDeskEddy and click "Synchronize and save".
staff.channels.hints.binotel-manual==<h3>How do I connect Binotel telephony? </h3>
1. Enter the name of the channel and click "Synchronize and save".<br />
2. Copy the link from the "Address for webhooks" field.<br />
3 Submit a request to Binotel technical support <a href="mailto:support@binotel.ua" target="_blank" rel="noreferrer noopener">support@binotel.ua</a> to set the copied webhook address where Push notifications will be sent, and to provide API accesses (API-key, API-secret).<br />
4. After receiving API accesses from Binotel, you should indicate the API-key and API-secret you received in the corresponding fields in the HelpDeskEddy system and press the "Synchronize and save" button.<br />
5. After all the changes, it is necessary to correlate the users from Binotel PBX with the employees in HelpDeskEddy and click the "Synchronize and save" button.
staff.channels.hints.rostelekom-manual==<h3>How to connect Rostelecom telephony? </h3>
1. Go to <a href="https://p1.cloudpbx.rt.ru/domain/settings/common/" target="_blank" rel="noreferrer noopener">General Settings</a> and copy "Domain Name" and then paste it into the HelpDeskEddy.<br />
2. Go to <a href="https://p1.cloudpbx.rt.ru/domain/settings/services/" target="_blank" rel="noreferrer noopener">Service Management</a> and activate the "Integration API" service.<br />
3. Go to <a href="https://p1.cloudpbx.rt.ru/domain/tools/universal_api/" target="_blank" rel="noreferrer noopener">Integration API</a> and set "Service Status" to "On" then, click "Save Changes".<br />
4. Go to <a href="https://p1.cloudpbx.rt.ru/domain/tools/universal_api/" target="_blank" rel="noreferrer noopener">Integration API</a> and copy the "Unique Identification Code", "Unique Signature Key" fields after which, paste them into the appropriate fields in HelpDeskEddy.<br />
5. After all the fields are filled out correctly, the "Synchronize and save" button will become available, which should be pressed.<br />
6. Copy the "External System Address" from HelpDeskEddy and paste it into the appropriate fields in the Rostelecom PBX, section <a href="https://p1.cloudpbx.rt.ru/domain/tools/universal_api/" target="_blank" rel="noreferrer noopener">Integrating API</a> then, click "Save Changes".<br />
6. In the <a href="https://p1.cloudpbx.rt.ru/domain/tools/universal_api/" target="_blank" rel="noreferrer noopener">Integrating API</a> section of "API Methods-&gt;Requests from Virtual PBX API to External System" turn all values to "On".<br />
8. After all the changes, you need to match the users from the Rostelecom PBX with the employees in HelpDeskEddy and click the "Synchronize and save" button.
staff.channels.hints.nextel-manual==<h3>How to connect Nextel telephony? </h3>
1. Go to your personal Nextel account to <a href="https://my.nextel.com.ua/index.html#api" target="_blank" rel="noreferrer noopener">Integration-&gt;API</a> and copy the API key, then paste it into the HelpDeskEddy.<br />
2. If the API key is correct, the "Synchronize and Save" button will appear and must be clicked. <br />
3. After saving the channel, a "URL" webhook link will be available to you, this link must be copied.<br />
4. Next, you must go to <a href="https://my.nextel.com.ua/index.html#api" target="_blank" rel="noreferrer noopener">Integration-&gt;API</a> and add 4 outgoing webhooks with events "New Call", "Answer to Call", "Call redirected", "Call completed" at the bottom of the page. In the "URL" field, insert the previously copied link from HelpDeskEddy and click the "Save" button. <br />
5. After all the changes you need to correlate users from Nextel PBX with employees in HelpDeskEddy and click "Synchronize and save".

staff.channels.hints.rostelekom-no-users==No employees were found in Rostelecom PBX! Check the correctness of "Unique identification code" and "Unique signing key" and the presence of employees in Rostelecom PBX in the <a href="https://p1.cloudpbx.rt.ru/domain/users/" target="_blank" rel="noreferrer noopener">Users</a> section after changes click "Synchronize and save".
staff.channels.hints.nextel-no-users==No users were found in the Nextel PBX! Create users and assign them a SIP ID in the <a href="https://my.nextel.com.ua/index.html#users" target="_blank" rel="noreferrer noopener">Users</a> section after the changes click "Synchronize and Save".
staff.channels.hints.sipuni-no-users==No users were found in the PBX Sipuni! Create users and assign them a SIP identifier after the changes, click "Synchronize and Save".
1. Fill in the "Name" field and click "Save" <br />.
2. After saving you will get the unique link to which you should send all the requests<br />.
3. <a href="https://helpdeskeddy.ru/telephony.pdf" target="_blank" rel="noreferrer noopener">Learn the API documentation</a>
staff.channels.hints.sipuni-manual==<h3>How do I connect Sipuni telephony? </h3>
1. Go to your personal Sipuni account to <a href="https://sipuni.com/ru_RU/settings/profile" target="_blank" rel="noreferrer noopener">Settings</a> and copy "Number in system" and then paste it into the HelpDeskEddy.<br />
2. Go to your Sipuni personal account under <a href="https://sipuni.com/ru_RU/settings/integration" target="_blank" rel="noreferrer noopener">API</a> and generate the "Integration Key" and then paste it into the HelpDeskEddy system.<br />
3. If the "Integration Key" and "System Number" are correct, a "Synchronize and Save" button will appear and must be clicked. <br />
4. After saving the channel, a link will be available to you for webhooks "URL of receiving script", this link must be copied.<br />
5. Next, go to <a href="https://sipuni.com/ru_RU/settings/integration/crm_http_api" target="_blank" rel="noreferrer noopener">API-&gt;PBX Events</a> and at the bottom of the page in the "URL of the receiving script" field you must paste the previously copied link from HelpDeskEddy and click "Save" (the "Use WebSocket Server" checkbox must be unchecked). <br />
6. After all the changes, it is necessary to correlate users from Sipuni PBX with employees in HelpDeskEddy and click the "Synchronize and save" button.

staff.channels.hints.mcn-no-users==No users were found in the MCN PBX! Create users and assign them a SIP ID with the selected PBX #, after the changes click "Synchronize and Save".
staff.channels.hints.onlinepbx-no-users==No users were found in PBX OnlinePbx! Create users and assign them a SIP identifier, after the changes click "Synchronize and save".
staff.channels.hints.mcn-manual==<h3>How to connect MCN telephony?</h3>
1. Go to your MCN personal account and go to <a href="https://apiadmin.mcn.ru/apiadmin/app#commontab/item_tokens" target="_blank" rel="noreferrer noopener">API-&gt;Token Management&lt; /a&gt; and create an Admin Token, then paste it to EddyDesk.<br /></a>
2. Go to your MCN personal account in the section <a href="https://apiadmin.mcn.ru/apiadmin/app#commontab/item_whvpbx" target="_blank" rel="noreferrer noopener">API-&gt;Virtual PBX&lt; /a&gt; and copy the virtual telephony number "VPBX #number", then paste it to EddyDesk.<br /></a>
3. Go to your MCN personal account in section <a href="https://lk.mcn.ru/core/app#settings/companystructure" target="_blank" rel="noreferrer noopener">Settings-&gt;Company structure&lt; /a&gt; and copy the contract number "L/s #number", then paste it to EddyDesk.<br /></a>
4. If the "Token" is correct, then the "Synchronize and save" button will appear, which must be clicked. <br />
5. After saving the channel, a link for webhooks "URL" will be available to you, this link must be copied.<br />
6. Next, go to the section <a href="https://apiadmin.mcn.ru/apiadmin/app#commontab/item_whvpbx" target="_blank" rel="noreferrer noopener">API-&gt;Virtual PBX</a> and click the "Create" button next to the VATS to be used. In the window that appears, in the "URL" field, paste the previously copied link, in the "Secret token" field, insert any value and check all the "Track events" checkboxes, then click "Save". <br />
7. After all the changes, it is necessary to correlate the subscriber numbers from the MCN PBX, section <a href="https://vpbx.mcn.ru/vpbxv5/app#sip" target="_blank" rel="noreferrer noopener">VATS-&gt; SIP settings</a> with employees in EddyDesk and click the "Synchronize and Save" button.

staff.channels.hints.onlinepbx-manual==<h3>How to connect OnlinePbx telephony?</h3>
1. Go to your OnlinePbx personal account and copy the PBX domain, which is located in the upper right corner and looks like <strong>*.onlinepbx.ru</strong>, then paste it into the EddyDesk system in the "Domain" field.<br />
2. Go to your OnlinePbx personal account in the section <a href="https://panel.onlinepbx.ru/integration/api" target="_blank" rel="noreferrer noopener">Integration-&gt;API</a> and create API key, then paste it into the EddyDesk system.<br />
3. If the "API key" and "Domain" are correct, then the "Synchronize and save" button will appear, which must be clicked. <br />
4. After saving the channel, a link for webhooks "URL-Address" will be available to you, this link must be copied.<br />
5. Next, go to the <a href="https://panel.onlinepbx.ru/integration/webhooks" target="_blank" rel="noreferrer noopener">Integration-&gt;Webhooks</a> section and click the "Add ". In the window that appears, in the "URL-Address" field, paste the previously copied link, then click "Save". <br />
6. After all the changes, you need to correlate users from PBX OnlinePbx with employees in EddyDesk and click the "Synchronize and save" button.

staff.channels.hints.medialogiya-manual==To integrate with the social media review monitoring system, contact <a href="https://www.mlg.ru/" target="_blank" rel="noreferrer noopener"> Medialogy</a>: +7 495 780 90 40
staff.channels.hints.branalytics-manual==Description of integration options and connection instructions are available in <a href="https://br-analytics.ru/help/md/integration/eddy.html" target="_blank" rel="noreferrer noopener">User Guide</a> Brand Analytics
staff.channels.hints.htmlform-manual==The Website form is presented as is, it does not support ajax requests/captcha.
<br />For more flexible features, you need to use the API with the involvement of qualified developers.
<br />In the "back" field, you can specify a link where the user will be redirected after creating the request.
staff.channels.hints.zadarma-manual-2==<h3>How to connect Zadarma telephony?</h3>
1. Go to the page <a href="https://my.zadarma.com/mypbx/" target="_blank" rel="noreferrer noopener">My PBX-&gt;External numbers</a> and turn on the virtual PBX, if it's off.<br />
2. Go to <a href="https://my.zadarma.com/marketplace/#tab-apiKeys" target="_blank" rel="noreferrer noopener">Settings-&gt;Integration and API-&gt;Keys and API </a> request <strong>"Key"</strong> and <strong>"Secret"</strong> then copy them into the appropriate fields in your HelpDeskEddy system.<br />
3. If all the data is correct, then the "Synchronize and save" button will appear, which must be clicked.<br />
4. After saving the channel, the "Link for events" field will be available, which must be copied and pasted into <a href="https://my.zadarma.com/marketplace/" target="_blank" rel="noreferrer noopener"> Settings-&gt;Integration and API-&gt;Zadarma services-&gt;Event notifications</a> in the "About calls to PBX" field and click the "Add" button. <br />
5. After all the changes, it is necessary to correlate users from Zadarma PBX with agents in EddyDesk.
staff.channels.hints.megafon-no-users==No user found in Megafon PBX! Create users, after the changes, click the "Synchronize and save" button.
staff.channels.hints.uiscom-no-users==No user found in Uiscom PBX! Create users, after the changes, click the "Synchronize and save" button.
staff.channels.hints.whatsapp-green-api-warning==Warning!<br /> Integration via <a href="https://green-api.com/" target="_blank" rel="noreferrer noopener">Green API</a> is an UNOFFICIAL solution. For all questions regarding the health of the WhatsApp channel, you must write directly to the developers <a href="https://green-api.com/" target="_blank" rel="noreferrer noopener">Green API</a>.<br /> Using this integration may violate WhatsApp policies and result in your account being banned.
staff.channels.hints.gawhatsapp-manual==<h3>How to connect WhatsApp?</h3>1. Go to <a href="https://green-api.com/" target="_blank" rel="noreferrer noopener">Green API</a>.<br />2. Log in to the site.<br />3. Add a new account and connect your WhatsApp following the instructions.<br />4. Copy IdInstance and ApiTokenInstance.<br />5. Return to your system. Click the "Add Channel" button.<br />6. Paste IdInstance and ApiTokenInstance into the appropriate fields.<br />7. Click the "Synchronize and save" button.<br /><br />In case of problems or errors while working with the channel, we recommend that you check the error log in the system, and also go to your account on the site <a target="_blank" rel="noreferrer noopener">Green API</a> and check the connection status there.<br />For more information on connecting the Green API, see <a href="https://support.helpdeskeddy.com/ru/knowledge_base/art/413/cat/63/integracija-s-whatsapp-green-api" target="_blank" rel="noreferrer noopener">knowledge base</a> .
staff.channels.hints.i2crmno-whatsapp-manual==Attention!<br /> This integration is via <a href="https://i2crm.ru/" target="_blank" rel="noreferrer noopener">i2crm&lt; /a> is an UNOFFICIAL solution. For all questions regarding the health of the WhatsApp channel, you must write directly to the developers </a><a href="https://i2crm.ru/" target="_blank" rel="noreferrer noopener">i2crm</a>. Using the unofficial solution is recommended for smaller companies (primarily because of the lower cost compared to the official version), but it may violate WhatsApp policies and result in your WhatsApp account being banned.
staff.channels.hints.megafon-manual==<h3>How to connect Megafon telephony?</h3>
1. Go to your Megafon account in the section "Settings-&gt;Integration with CRM-&gt;Your CRM-&gt;Connect".<br />
2. Enter "Name of your CRM", for example, HelpDeskEddy.<br />
3. Click "Save" to create the integration.<br />
4. After creating the integration, go to the integration settings by clicking on the created integration in the "Settings-&gt;Integration with CRM" section.<br />
5. Copy the value of the fields "PBX address", "Key for authorization in PBX" and paste them into the HelpDeskEddy system.<br />
6. If the "PBX Address" and "PBX Authorization Key" are correct, the "Synchronize and save" button will appear, which must be clicked.<br />
6. After saving the channel, copy the values ​​of the fields "Address of your CRM" and "Key for authorization in your CRM" into the created integration in your Megafon account and click the "Save" button.<br />
7. After all the changes, you need to correlate users from PBX Megafon with employees in HelpDeskEddy and click the "Synchronize and save" button.

staff.channels.hints.uiscom-manual==<h3>How to connect Uiscom telephony?</h3>
1. Go to your Uiscom personal account in the section <a href="https://app.uiscom.ru/#controller.id=%22account.tariffs.controller.Page%22" target="_blank" rel="noreferrer noopener">Administrator-&gt;Account-&gt;Tariff and options</a> and make sure that the following components are available to you: Notifications; Call API Basic set; Call API Call management.<br />
2. Go to <a href="https://app.uiscom.ru/#controller.id=%22sitemanagement.appuser.controller.Page%22" target="_blank" rel="noreferrer noopener">Administrator- &gt;User Management</a>, open the "Administrator" account and check the "Use API key" checkbox. Copy the Key field to the corresponding fields in EddyDesk<br />
3. If the "Key" is correct, then the "Synchronize and save" button will appear, which must be clicked.<br />
4. After saving the channel, the notification settings will become available, which must be added in the Uiscom personal account in the section <a href="https://app.uiscom.ru/#controller.id=%22services.ats.hook.controller.Page%20%22" target="_blank" rel="noreferrer noopener">Notifications</a>.<br />
5. After all the changes, you need to correlate users from Usicom PBX with employees in EddyDesk and click the "Synchronize and save" button.

staff.channels.hints.binotel-warning==Due to restrictions on Binotel side, connection problems may occur!
staff.channels.hints.novofon-manual==<h3>How to connect Novofon telephony?</h3>
1. Go to the page <a href="https://my.novofon.com/mypbx/" target="_blank" rel="noreferrer noopener">My PBX-&gt;Extensions</a> and turn on the virtual PBX, if it's off.<br />
2. Go to <a href="https://my.novofon.com/marketplace/#tab-apiKeys" target="_blank" rel="noreferrer noopener">Settings-&gt;Integration &amp; API-&gt;Keys &amp; API </a> request <strong>"Key"</strong> and <strong>"Secret"</strong> then copy them into the appropriate fields in your HelpDeskEddy system.<br />
3. If all the data is correct, then the "Synchronize and save" button will appear, which must be clicked.<br />
4. After all changes, it is necessary to correlate users from PBX Novofon with employees in HelpDeskEddy.
staff.channels.hints.novofon-no-users==No Novofon PBX extension numbers found! Add internal numbers through your Novofon personal account <a href="https://my.novofon.com/mypbx/" target="_blank" rel="noreferrer noopener">My PBX->Internal numbers</a> then update page.
staff.channels.hints.chatapponlinetg-warning==Warning!<br /> Integration via <a href="https://chatapp.online/" target="_blank" rel="noreferrer noopener">ChatApp</a> is an UNOFFICIAL solution. For all questions regarding the health of the Telegram channel, you must write directly to the developers <a href="https://chatapp.online/" target="_blank" rel="noreferrer noopener">ChatApp</a>.<br /> Using this integration may violate the Telegram rules and lead to blocking of your account.
staff.channels.hints.chatapponlinetg-manual==<h3>How to connect Telegram?</h3>1. Go to <a href="https://chatapp.online/" target="_blank" rel="noreferrer noopener">ChatApp</a>.<br />2. Log in to the site.<br />3. Purchase a license for Telegram. Select "API only" when choosing a platform. <br />4. Connect your Telegram following the instructions.<br />5. Go to "Developers" section and add "APP ID".<br />6. Return to your system. Click the "Add Channel" button.<br />7. Fill in your mail, password, APP ID and license number.<br />8. Click the "Synchronize and save" button.<br /><br />In case of problems or errors while working with the channel, we recommend checking the error log in the system. <br />For more information on connecting a personal Telegram from ChatApp, see <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/440/cat/63/integracija-s-personalnim-telegram" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.channels.hints.outgoing-manual==An outgoing channel is a user-defined callback over HTTPS.<br /> You can use a channel to notify your application when certain events occur in the system. For example, notifying a remote application when a new ticket has been created or updated.<br /> Using a channel for this purpose means that your application does not need to periodically poll the API to determine if a change has occurred.
staff.channels.hints.event-retry==If the HTTP status is below 200 or above 400, the event will be re-sent with a delay.
staff.channels.hints.with-custom-fields==For each request, application fields will be added. The format complies with the API.
staff.channels.hints.avito-manual==<h3>How to connect the Avito channel?</h3>1. Click the "Login via Avito" button.<br />2. Log in to your Avito account.<br />3. Confirm access to the account by clicking the "Continue" button<br /><br />You can find out more about Avito integration, as well as about connecting a tariff or checking documents in our <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/486/cat/63/integracija-s-avito" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.channels.hints.rocketdata-manual==To obtain the API token and counterparty_id, please contact RocketData support. For more information on the integration, please follow the <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/507/cat/63/" target="_blank" rel="noreferrer noopener">link</a>.
staff.channels.hints.type-filter==Type filter, allows you to ignore messages by chat ID (format {meta_type}_{id}). Each value on a new line.
staff.channels.hints.text-filter==Text filter, allows you to ignore messages by exact match. Each value on a new line.
staff.channels.hints.max-manual==<h3>How to create a bot?</h3> 1. Open the application and write to the user <a href="https://max.ru/masterbot" target="_blank" rel="noreferrer noopener">@MasterBot</a>.<br />2. To create a new bot, write /create and then follow the instructions. After creating the bot, @MasterBot will tell you the API token, copy it.<br />3. Return to your system. Click the "Add channel" button.<br />4. Paste the API token into the "Bot Key" field.<br />5. Click the "Synchronize and Save" button.<br /><br />You can learn more about how bots work in the <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/534/cat/63/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.channels.hints.yamessenger-manual==<h3>How to create a bot?</h3> 1. A bot for an organization is created in Yandex 360 for Business on the page <a href="https://admin.yandex.ru/bot-platform" target="_blank" rel="noreferrer noopener">Bots in Messenger</a>.<br />2. After creating a bot, the token is copied to the clipboard automatically.<br />3. Return to your system. Click the "Add channel" button.<br />4. Paste the token into the "Bot key" field.<br />5. Click the "Synchronize and save" button.<br /><br />You can find more information about how bots work in the <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/535/cat/63/" target="_blank" rel="noreferrer noopener">knowledge base</a>.
staff.channels.hints.telephony-v2-manual==<h3>Как подключить телефонию через API?</h3>
1. Заполните поле "Название" и нажмите кнопку "Сохранить" <br />
2. После сохранения вам будет доступна уникальная ссылка на которую необходимо отправлять все запросы<br />
3. <a href="https://helpdeskeddy.ru/docs/api_telephony" target="_blank" rel="noreferrer noopener">Ознакомиться с документацией API</a> 
staff.channels.hints.mcntelecom-manual==<h3>Как подключить телефонию MCN Telecom?</h3>
1. Заполните поле "Название" и нажмите кнопку "Сохранить" <br />
2. После сохранения вам будет доступна уникальная ссылка на которую необходимо отправлять все запросы<br />
3. <a href="https://support.helpdeskeddy.com/ru/knowledge_base/article/405/category/62/" target="_blank" rel="noreferrer noopener">Ознакомиться с инструкцией по настройки телефонии MCN Telecom</a> 
staff.channels.hints.send-files-delayed-temp==Временное решение проблемы с доставкой файлов. Сообщения с файлами будут отправлены с задержкой
staff.channels.hints.gamax-manual==<h3>Как подключить MAX?</h3>1. Перейдите на сайт <a href="https://green-api.com/" target="_blank" rel="noreferrer noopener">Green API</a>.<br />2. Авторизуйтесь на сайте.<br />3. Добавьте новый аккаунт и подключите свой MAX следуя инструкциям.<br />4. Скопируйте apiUrl, idInstance и apiTokenInstance.<br />5. Вернитесь в Вашу систему. Нажмите кнопку "Добавить канал".<br />6. Вставьте IdInstance и ApiTokenInstance в соответствующие поля.<br />7. Нажмите кнопку "Синхронизировать и сохранить".<br /><br />В случае возникновения проблем или ошибок во время работы с каналом, рекомендуем проверить лог ошибок в системе, а также перейти в Ваш аккаунт на сайте <a href="https://green-api.com/" target="_blank" rel="noreferrer noopener">Green API</a> и проверить там состояние соединения.<br />Подробнее с подключением Green API можно ознакомится в <a href="https://support.helpdeskeddy.com/ru/knowledge_base/art/566/cat/63/integracija-s-max-green-api" target="_blank" rel="noreferrer noopener">базе знаний</a>.
staff.channels.hints.whatsapp-green-api-max-warning==Внимание!<br /> Интеграция через <a href="https://green-api.com/" target="_blank" rel="noreferrer noopener">Green API</a> является НЕОФИЦИАЛЬНЫМ решением. По всем вопросам, касаемым работоспособности канала MAX необходимо писать напрямую разработчикам <a href="https://green-api.com/" target="_blank" rel="noreferrer noopener">Green API</a>.<br /> Использование этой интеграции может нарушать правила MAX и привести к блокировке Вашего аккаунта.
staff.channels.hints.i2crm-max-manual==Внимание!<br />Интеграция через <a href="https://i2crm.ru/" target="_blank" rel="noreferrer noopener">i2crm</a> является НЕОФИЦИАЛЬНЫМ решением. По всем вопросам, касаемым работоспособности канала MAX необходимо писать напрямую разработчикам <a href="https://i2crm.ru/" target="_blank" rel="noreferrer noopener">i2crm</a>. Использование этой интеграции может нарушать правила MAX и привести к блокировке Вашего аккаунта.
staff.channels.channel-statuses.status-0==<span style="color:#FF0000;">Connection not established!</span>
staff.channels.channel-statuses.status-1==<span style="color:#008000;">Connection successfully established!</span>
staff.channels.channel-statuses.status-2==<span style="color:#FF0000;">Configuration error or no connection to the server!</span>
staff.channels.channel-statuses.status-3==<span style="color:#FF0000;">The connection may have been broken! Check the connection!</span>
staff.channels.channel-statuses.status-4==<span style="color:#FF0000;">Synchronisation error!</span>
staff.channels.channel-statuses.status-5==<span style="color:#FF0000;">The channel is already in use!</span>
staff.channels.error-description.tlgrm.empty-response==Empty response or response timed out
staff.channels.error-description.tlgrm.request-entity-too-large==Request entity too large
staff.channels.error-description.tlgrm.unauth==Failed to send message: no access.
staff.channels.error-description.tlgrm.forbidden-bot-blocked==Failed to send message: Bot blocked by user.
staff.channels.error-description.tlgrm.chat-uprg-to-super-group==Failed to send a message: the Telegram group has been moved to a supergroup. To continue communicating, send a new message in the supergroup chat to create a new request.
staff.channels.error-description.tlgrm.bad-request-need-admin-rights==Failed to send message: admin rights required
staff.channels.error-description.tlgrm.bad-request-chat-not-found==Failed to send message: chat not found
staff.channels.error-description.tlgrm.bad-request-fail-is-too-big==Failed to send message: file too big
staff.channels.error-description.tlgrm.bad-request-button-type-invalid==Failed to send message: The type of one or more buttons you specified is invalid.
staff.channels.error-description.tlgrm.bad-request-web-app-buttons-p-only==Failed to send message: Web app buttons can only be used in private chats.
staff.channels.error-description.tlgrm.bad-request-phone-number-req-p-only==Failed to send message: phone number request is only allowed in private chats.
staff.channels.error-description.tlgrm.bad-request-invalid-user_id-spec==Failed to send message: The user did not give permission for private messages.
staff.channels.error-description.tlgrm.bad-request-msg-n-mod-same==Failed to modify message: The new message content matches the current message content.
staff.channels.incoming-webhook-logs.date==Date staff.channels.incoming-webhook-logs.requestBody
staff.channels.incoming-webhook-logs.requestBody==Request body
staff.channels.incoming-webhook-logs.placeholders.search==Search
staff.channels.incoming-webhook-logs.buttons.search==Search
staff.check-inbox-results==New requests created: <strong>:new-tickets</strong><br />Added replies to requests: <strong>:new-answers</strong><br />Total number of new letters: <strong>:total</strong>
staff.twofa.twofa-webhook.placeholder.login==Login
staff.twofa.twofa-webhook.placeholder.password==Password
staff.twofa.twofa-webhook.log.title==Webhook log
staff.twofa.twofa-webhook.log.date==Date
staff.twofa.twofa-webhook.log.user==User
staff.twofa.twofa-webhook.log.http-code==HTTP code
staff.twofa.twofa-webhook.log.response==Response to webhook
staff.twofa.twofa-webhook.tags.auth_code==Authentication code
staff.twofa.twofa-webhook.tags.user_id==User ID
staff.twofa.twofa-webhook.tags.user_name==Name
staff.twofa.twofa-webhook.tags.user_email==Email
staff.twofa.twofa-webhook.tags.user_phone==Phone
staff.csi.heading==Customer satisfaction settings
staff.csi.form.client-satisfaction==Customer satisfaction score
staff.csi.form.client-satisfaction-auto-send==Automatically request customer satisfaction score
staff.csi.form.client-satisfaction-public-edit==Prohibit changing a feedback on a public page
staff.csi.form.client-satisfaction-score==Rating format
staff.csi.form.client-satisfaction-score-type==Rating type
staff.csi.form.public-satisfaction-page==Public rating template
staff.csi.form.system-satisfaction==Internal rating
staff.csi.form.chat-widget-custom-csi==Custom feedback template for online chat
staff.csi.form.chat-widget-custom-csi-template==Feedback template for online chat
staff.csi.form.telegram-custom-csi==Request feedback in Telegram
staff.csi.form.telegram-custom-csi-template==Feedback text
staff.csi.form.telegram-custom-csi-button-text==Button text
staff.csi.hints.client-satisfaction-public-edit==Users will not be able to change the feedback of the request on the public page, you can still change the feedback through the system though. This setting does not affect to the leaving of the feedback of the request from the public page.
staff.csi.hints.client-satisfaction-auto-send==Automatically restrict editing of closed requests after X hours. To switch this feature off, please set value to zero.
staff.csi.hints.public-satisfaction-page==The page that the client will see when clicking on the link to feedback
staff.csi.hints.system-satisfaction==Display score inside the request and in the chat widget
staff.csi.hints.chat-widget-custom-csi-template==The feedback template that the user will see after the dialog ends
staff.csi.hints.telegram-custom-csi==Automatically send the client a request for evaluation after closing the request from Telegram
staff.csi.hints.telegram-custom-csi-template==The text in the evaluation form in Telegram when the client submits a feedback
staff.csi.buttons.save==Save
staff.csi.buttons.default-template==Set default template
staff.csi.buttons.ok==Confirm
staff.csi.buttons.cancel==Cancel
staff.csi.buttons.edit-template==Edit template
staff.csi.buttons.source-code==Source
staff.csi.buttons.back==Back
staff.csi.scores.two==Positive / Negative
staff.csi.scores.three==Positive / Neutral / Negative
staff.csi.scores.five==Five-point
staff.csi.scores.ten==Ten-point
staff.csi.confirms.default-template.message==Setting the default template will overwrite your current template. Reset template?
staff.csi.confirms.default-template.title==Reset template
staff.csi.confirms.default-chat-widget-template.message==Setting the default template will overwrite your current chat widget template. Reset the template?
staff.csi.confirms.default-chat-widget-template.title==Reset template for chat widget
staff.csi.messages.success.title==Settings have been successfully saved!
staff.csi.messages.default-template.title==The template was reset successfully!
staff.csi.template.heading==Plese rate the quality of service
staff.csi.template.negative==Thanks for your feedback! <br /> We will improve our service!
staff.csi.template.neutral==Thanks for your feedback! <br /> We will try to make our service better!
staff.csi.template.positive==Thank you for your positive rating!
staff.csi.template.save==Leave feedback
staff.csi.template.comment==Leave your comment
staff.csi.template.telegram-csi-text==Please rate the quality of service
staff.csi.template.telegram-csi-button-text==Leave feedback
staff.api.form.disable-api==Disable API
staff.api.chart-filter.kb-api==Knowledge Base API
staff.api.chart-filter.ip-requests==Requests by IP
staff.api.chart-filter.user-requests==Requests by user
staff.api.chart-filter.routes-requests==Requests by route
staff.api.chart-filter.rules-requests==Requests by rule
staff.api.chart-filter.http-codes-response==Statistics on HTTP response codes
staff.api.chart-filter.attempts-response==Statistics on request attempts
staff.api.chart-filter.outgoing-channels==Outgoing channels
staff.api.chart-filter.total-time-response==Request response time statistics
staff.api.chart-filter.channel-requests==Requests by channels
staff.api.chart-filter.request-type==Requests by types
staff.api.chart.line-chart-title==Statistics of API requests by time
staff.api.chart.pie-chart-title==Statistics API requests total
staff.api.chart.total-requests==Total requests
staff.api.chart.total-responses==Total responses
staff.api.chart.webhook-line-chart-title==Webhook statistics by time
staff.api.chart.webhook-pie-chart-title==Webhook statistics total
staff.onboarding.buttons.back==Back
staff.onboarding.buttons.next==Next
staff.onboarding.buttons.to-work==Get started
staff.onboarding.buttons.come-back==Go back
staff.onboarding.buttons.complete==Complete
staff.onboarding.header==simple steps to get started
staff.onboarding.steps.step-1==<h1>Connect communication channels</h1> <p> It all starts with communication channels, because without them new customer requests will not appear in your system. 🙂 </p> <p> Think about all the communication channels where clients write to you and which you want to process in EddyDesk. For example: email, Whatsapp, Telegram, Messenger...<br /><br /> Then go to "Management" (in the left column below) and select <a href="/en/staff/channel" target="_blank" rel="noreferrer noopener">"Setting up communication channels"</a>. In the window that opens, connect the communication channels that you need. </p> <p> To make it easier for you, we have prepared instructions for connecting each channel in our <a href="https://support.helpdeskeddy.com/en/knowledge_base/category/63/" target="_blank" rel="noreferrer noopener">knowledge base.</a> </p>
staff.onboarding.steps.step-2==<h1>Set up notifications</h1> <p> Notifications can be sent to email every time something happens to the request. For example: creating a ticket, closing, changing the status, exceeding the SLA... </p> <p> To ensure that only important notifications are sent to your customers and agents, and in your corporate style, we recommend setting and customizing them right away. 🙂 </p> <p> To do this, go to "Management" (in the left column below) and select <a href="/en/staff/email" target="_blank" rel="noreferrer noopener">"Notifications" </a>. In the window that opens, check the boxes where you want to send notifications, and edit the email template itself in HTML. </p> <p> Also, for your convenience, we have prepared instructions for working with <a href="https://support.helpdeskeddy.com/ru/knowledge_base/article/109/category/53/" target="_blank" rel="noreferrer noopener">email notifications</a>. </p>
staff.onboarding.steps.step-3==<h1>Add your agents</h1> <p> Now that the communication channels are connected to the system and customer requests are coming in, it's time to add people who will handle all these requests. </p> <p> What's the point of having requests come into the system if no one handles them, right? 🙂 </p> <p> Select the <a href="/en/contacts/" target="_blank" rel="noreferrer noopener">"Contacts"</a> menu in the left column. In the window that opens, click "Add user" and fill out a short form. Don't forget to select the "Agent" group. </p> <p> If you can't figure it out, you can learn more about adding a user, as well as the "Contacts" section in general, in our <a href="https://support.helpdeskeddy.com/en/knowledge_base%20/art/230/cat/53/kontakti" target="_blank" rel="noreferrer noopener">knowledge base.</a> </p>
staff.onboarding.steps.step-4==<h1>Set up request views</h1> <p> To make it easier for your agents to work and more convenient for you to control them, go to the <a href="/en/ticket/" target="_blank" rel="noreferrer noopener">"Requests"</a> section (top left column) and set views. </p> <p> The beauty of the views is that they are all in one column, and next to each of them is the number of requests at the moment. That is, you can check in real time how many tickets you have in each view. </p> <p> What views to create? It depends on your company. You can create views for each agent, overdue SLA, urgent requests, topic of the request, type of client, etc. Everything that matters to you! </p> <p> You can read the instructions and examples in our <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/232/cat/54/filtri" target="_blank" rel="noreferrer noopener">knowledge base.</a> </p>
staff.onboarding.steps.step-5==<h1>Set up automation</h1> <p> Yes, it may sound complicated... 🙂 But trust us, when you figure it out and start automation, your customer service will reach a new level. You will save agents from unnecessary manual work and increase their productivity. </p> <p> To set up automation, go to "Management" (in the left column below) and then open <a href="/en/staff/dispatcher/" target="_blank" rel="noreferrer noopener">"Dispatcher"</a>. This is the most mysterious place where rules and automation are created. </p> <p> Here you can set up automatic distribution of requests between agents, directing VIP clients to a separate line, automatic responses to client requests, and much more. </p> <p> Since the topic of automation is voluminous, we dedicated a separate category of <a href="https://support.helpdeskeddy.com/en/knowledge_base/cat/57/dispetcher-avtomatizacija" target="_blank" rel="noreferrer noopener">tutorial articles.</a> </p>
staff.onboarding.steps.step-confirm==<h1>Finish onboarding?</h1> <p> After completing the onboarding, the icon in the lower right corner will disappear and you will no longer be able to start it again. </p> <p> We recommend that new customers try to go through all the steps and configure the system as much as possible in order to get the support service working. According to our observations, companies that go through training to the end, eventually serve their customers better and faster. 🙂 </p> <p> If you still want to complete the training, then click on the button below: </p>
staff.onboarding.steps.step-congratulations==<h1>Congratulations 🎉</h1> <p> You've completed the basic system setup and you're good to go! 😉 </p> <p> Of course, this is not the end, but rather just the beginning. In the future, you will probably have various questions: "How to do this? And how to do that?" All companies go through this, and there is nothing to worry about! 😇 </p> <p> Remember that at any time you can contact our <a href="https://en.helpdeskeddy.com/contacts" target="_blank" rel="noreferrer noopener">customer service</a> and we will help you solve any issue! </p> <p> In addition, over the years of work, we have created a whole knowledge base, in which we described almost the entire <a href="https://support.helpdeskeddy.com/en/knowledge_base/" target="_blank" rel="noreferrer noopener">system functionality.</a> </p> <p> We also recorded many video tutorials on our <a href="https://www.youtube.com/channel/UCJTdF22dVs8JnBqSrzM1i_w" target="_blank" rel="noreferrer noopener">Youtube channel.</a> </p>
staff.scheduler.tasks==Tasks list
staff.scheduler.table.no-tasks==No tasks
staff.scheduler.buttons.create-task==Add task
staff.scheduler.buttons.save==Save
staff.scheduler.buttons.yes==Yes
staff.scheduler.buttons.no==No
staff.scheduler.buttons.open-report==Open report
staff.scheduler.buttons.report-link==Link to report
staff.scheduler.buttons.create-report-template==add report template
staff.scheduler.buttons.view-report-template==view report template
staff.scheduler.form.edit-heading==Edit task
staff.scheduler.form.create-heading==Add task
staff.scheduler.form.name==Name
staff.scheduler.form.task-type==Task type
staff.scheduler.form.repeat-interval==Frequency of execution
staff.scheduler.form.ticket-template==Search for request that is a template for the task
staff.scheduler.form.ticket-status==Status of the request
staff.scheduler.form.execute==Execute
staff.scheduler.form.month-day==day of the month
staff.scheduler.form.in==in
staff.scheduler.form.hours==hours
staff.scheduler.form.activity==Activity
staff.scheduler.form.task==Task
staff.scheduler.form.report-from==Report from
staff.scheduler.form.report==Report
staff.scheduler.form.emails==List of email addresses the report will be sent to
staff.scheduler.form.report-date-interval==Report interval
staff.scheduler.form.report-templates==Report Templates
staff.scheduler.form.report-days==Number of days from task due date
staff.scheduler.form.no-report-templates==No report templates found, please add a report template
staff.scheduler.task-types.ticket==Request
staff.scheduler.task-types.report==Report
staff.scheduler.repeat-intervals.every-month==every month
staff.scheduler.repeat-intervals.every-day==every day
staff.scheduler.repeat-intervals.weekday==every business day
staff.scheduler.repeat-intervals.weekend==every weekend
staff.scheduler.repeat-intervals.monday==each Monday
staff.scheduler.repeat-intervals.tuesday==each Tuesday
staff.scheduler.repeat-intervals.wednesday==every Wednesday
staff.scheduler.repeat-intervals.thursday==every Thursday
staff.scheduler.repeat-intervals.friday==every Friday
staff.scheduler.repeat-intervals.saturday==every Saturday
staff.scheduler.repeat-intervals.sunday==every Sunday
staff.scheduler.placeholders.ticket-search==Enter the name or unique ID of the request
staff.scheduler.placeholders.interval==interval
staff.scheduler.placeholders.hour==hour
staff.scheduler.placeholders.day==date
staff.scheduler.placeholders.emails==E-mails, separated by commas
staff.scheduler.placeholders.ticket-search-id==Enter unique ticket ID
staff.scheduler.notifications.task-created==Task added!
staff.scheduler.notifications.task-updated==Task updated!
staff.scheduler.notifications.task-created-error==Task adding error! Make sure the fields are filled in correctly!
staff.scheduler.notifications.task-updated-error==Task update error! Make sure the fields are filled in correctly!
staff.scheduler.notifications.task-deleted==Task deleted!
staff.scheduler.notifications.task-launch==When the execution interval is changed, the task will be executed again if it meets the execution criteria!
staff.scheduler.confirm.delete-task==Delete task?
staff.scheduler.report-date-intervals.last-day==Previous day
staff.scheduler.report-date-intervals.last-7-days==Last 7 days
staff.scheduler.report-date-intervals.last-month==The last month
staff.scheduler.report-date-intervals.current-month==The current month
staff.scheduler.report-date-intervals.days==Number of days
staff.scheduler.hints.emails==The outgoing e-mail specified in the global settings is used to send emails. If this field is left blank, the report will still be requested.
staff.scheduler.hints.repeat-interval-report==The report will be sent after it is finished
staff.scheduler.hints.repeat-interval-ticket==The request can be created with a delay of 1-5 minutes
staff.scheduler.hints.cat==This section contains a scheduler of events, designed to perform tasks by schedule or interval. Set the automatic creation of typical requests at the required time, as well as automatically generate and send the reports to the emails before the meetings! <a href="https://support.eddydesk.com/en/knowledge_base/art/84/cat/4/" target="_blank" rel="noreferrer noopener"><i class="hde-question"></i></a>
staff.scheduler.logs.table.title==Task execution log
staff.scheduler.logs.table.created-at==Time to start
staff.scheduler.logs.table.task-status==Task status
staff.scheduler.logs.table.task-result==Task result
staff.scheduler.logs.task-statuses.failed==Error
staff.scheduler.logs.task-statuses.completed==Finished
staff.scheduler.logs.task-statuses.processing==Processed
staff.scheduler.logs.task-statuses.launched==Started
staff.scheduler.logs.errors.ticket-not-found==Task deactivated! The request specified as the task template was not found.
staff.scheduler.logs.errors.report-canceled==Report canceled
staff.scheduler.logs.errors.report-not-found==Task deactivated! The report specified as the task template was not found.
staff.scheduler.logs.errors.unknown==Task deactivated! Unknown error, please contact the system support
staff.scheduler.logs.completed.ticket-created==Task was successfully created! Ticket ID
staff.scheduler.logs.processing.processed==In progress
staff.scheduler.errors.task-limit==Task limit has been reached
staff.bots.hde-bot==HelpDeskEddy bot
staff.bots.headings.list==List of bots
staff.bots.headings.edit==Editing a bot
staff.bots.form.name==Bot name
staff.bots.form.post==Reply
staff.bots.form.button-channels==Select a channel
staff.bots.form.step==Step
staff.bots.form.add-channel-buttons==Add channel buttons
staff.bots.form.channel-buttons==Channel buttons
staff.bots.form.button==Button
staff.bots.form.buttons==Buttons
staff.bots.form.call-staff-phrases==Phrases to call an agent
staff.bots.form.call-staff-post==Bot response to agent's call
staff.bots.form.auto-assign-channels==Channels where bot will be automatically assigned
staff.bots.form.channels==Channels
staff.bots.form.no-bot-activity==Bot inactivity
staff.bots.form.minutes==minutes
staff.bots.labels.post==Reply content
staff.bots.labels.buttons==Description of buttons
staff.bots.labels.default==Text
staff.bots.labels.button-name==Button name
staff.bots.labels.url==Link url
staff.bots.labels.url-hash==Link url with hash
staff.bots.labels.bgcolor==Background color
staff.bots.labels.color==Text color
staff.bots.labels.callback-value==Button value
staff.bots.labels.go-to-step==Go to step
staff.bots.labels.button-color==Button color
staff.bots.labels.hide-buttons-after-click==Hide buttons after clicking
staff.bots.labels.request-data==Data entry request message
staff.bots.labels.regex==Regular expression
staff.bots.labels.regex-template==Regex templates
staff.bots.labels.error-message==Error message
staff.bots.labels.var-name==Temporary variable name
staff.bots.labels.regex-test==Regex test value
staff.bots.labels.regex-test-result==Regex test result:
staff.bots.labels.text-menu-value==Menu item value
staff.bots.labels.text-menu-name==Menu item name
staff.bots.labels.request-location-var==Temporary variable for Location
staff.bots.labels.location-picker-var==Temporary variable for Location picker
staff.bots.labels.share-phone-var==Temporary variable for Share phone
staff.bots.labels.request-contact-var-name==Temporary variable for first_name
staff.bots.labels.request-contact-var-phone==Temporary variable for phone_number
staff.bots.labels.keyboard-type==Keyboard mode
staff.bots.labels.image-url==Image link
staff.bots.labels.user-phone-number==Temporary variable for number
staff.bots.labels.user-email==Temporary variable for email
staff.bots.labels.gpt==GPT integration
staff.bots.labels.name==Name
staff.bots.labels.http-request==HTTP запрос
staff.bots.labels.if-true==Истина/True
staff.bots.labels.if-false==Ложь/False
staff.bots.alerts.regex-success==Regex and test value passed validation
staff.bots.errors.regex==Check if regular expression is correct
staff.bots.errors.regex-str==Test value does not match given regular expression
staff.bots.errors.empty-regex-str==Fill in a test value to validate the regex
staff.bots.errors.unknown==Unknown error, please contact integration support
staff.bots.errors.error==Error
staff.bots.errors.api-key-already-used==This API key is already in use in bot ":bot_name" in step ":bot_step"
staff.bots.errors.no-bots-available==У данного пользователя нет созданных ботов
staff.bots.hints.var-name==Temporary variable can be used in dispatcher
staff.bots.hints.var-name-buttons==The value of the button will be written to a temporary variable that can be used in the dispatcher
staff.bots.hints.regex==PCRE regular expression
staff.bots.hints.post==You can use all tags and temporary variables that are available in the dispatcher in the response
staff.bots.hints.button-value==The value of the button will be written to a temporary variable and can be used in the dispatcher
staff.bots.hints.text-menu-value==The value of the menu item will be written to a temporary variable and can be used in the dispatcher
staff.bots.hints.poster==Bot builder is a handy tool for creating your own chatbot. A bot will free up your team's time for more important tasks, and with our visual builder, you'll assemble most scripts even without a developer. The chatbot will be able to ask your customers qualifying questions to further distribute them through the funnel:
will gather all the information about the user's problem and save the operator's time;
will switch the dialog to a support agent;
will pass the lead to the sales team;
answer the most popular questions;
send a request (webhook) to an external API.<a href="https://support.eddydesk.com/en/knowledge_base/art/85/cat/4/" target="_blank" rel="noreferrer noopener"><i class="hde-question"></i></a>

staff.bots.hints.vk-callback-value==Value is a number
staff.bots.hints.no-bot-activity==If there is no activity in the ticket with a bot for more than X minutes (multiple of 5), run the "Bot Inactivity" dispatcher event. To disable the option, leave the field blank or set to 0.
staff.bots.hints.var-name-post==Значение после данного ответа, будет записано во временную переменную, которую можно использовать в диспетчере заявок
staff.bots.steps.post==Add a reply
staff.bots.steps.buttons==Buttons
staff.bots.steps.stop-bot==Stop the bot
staff.bots.steps.request-data==Request data input
staff.bots.steps.call-staff==Call staff
staff.bots.steps.text-menu==Text Menu
staff.bots.steps.text-menu-value==Menu item
staff.bots.steps.gpt==Response from GPT (AI)
staff.bots.steps.http-request==HTTP запрос
staff.bots.steps.post-and-go-to-step==Перейти к шагу
staff.bots.steps.if-else==Условное ветвление
staff.bots.buttons.save==Save
staff.bots.buttons.create==Add a bot
staff.bots.buttons.yes==Yes
staff.bots.buttons.no==No
staff.bots.buttons.text-menu-value==Add menu item
staff.bots.buttons.delete-steps==Delete selected step and subsequent steps
staff.bots.buttons.sync==Sync
staff.bots.buttons.logs==View logs
staff.bots.buttons.publish-steps==Enable selected step and subsequent steps
staff.bots.buttons.publish-all-steps==Enable all steps
staff.bots.buttons.unpublish-steps==Disable selected step and subsequent steps
staff.bots.confirm.delete-bot.title==Deleting a bot
staff.bots.confirm.delete-bot.message==If a bot is used in a dispatcher rule, the rule will be disabled. Delete?
staff.bots.confirm.delete-steps.title==Deleting a step
staff.bots.confirm.delete-steps.message==The current step and all child steps will be deleted. Delete?
staff.bots.confirm.unpublish-steps.title==Disable Steps
staff.bots.confirm.unpublish-steps.message==Disable the selected step and its child steps?
staff.bots.confirm.publish-steps.title==Enable Steps
staff.bots.confirm.publish-steps.message==Enable the selected step and its child steps?
staff.bots.notifications.bot-deleted==Bot has been deleted!
staff.bots.notifications.bot-created==Bot added!
staff.bots.notifications.bot-settings-updated==Bot settings have been updated!
staff.bots.button-types.text==Text button
staff.bots.button-types.web_app==Web App Button
staff.bots.button-types.request_contact==Request contact button
staff.bots.button-types.request_location==Request location button
staff.bots.button-types.go_to_step==Go to step
staff.bots.button-types.callback==Callback button
staff.bots.button-types.url==URL button
staff.bots.button-types.url_internal==Internal browser button
staff.bots.button-types.share_phone==Share phone button
staff.bots.button-types.location_picker==Location picker button
staff.bots.button-types.postback==Postback button
staff.bots.button-types.href==URL button
staff.bots.button-types.hash==URL hash button
staff.bots.button-types.stop_bot==Stop the bot
staff.bots.button-types.location==Request location button
staff.bots.button-types.user_email==Request email
staff.bots.button-types.user_phone_number==Request phone number
staff.bots.button-types.request_geo_location==Request location кнопка
staff.bots.button-types.link==URL кнопка
staff.bots.button-types.message==Message
staff.bots.colors.primary==Blue
staff.bots.colors.positive==Green
staff.bots.colors.negative==Red
staff.bots.colors.common==White
staff.bots.placeholders.call-staff-phrases==Enter a phrase and press Enter
staff.bots.ok-colors.default==Default
staff.bots.ok-colors.negative==Negative
staff.bots.ok-colors.positive==Positive
staff.bots.tlgrm.inline==Buttons inline in messages
staff.bots.tlgrm.keyboard==Answer buttons
staff.bots.fb.quick-replies==Quick replies
staff.bots.gpt-providers.wikibot.name==Wikibot
staff.bots.gpt-providers.wikibot.api-key==Enter the bot's API key
staff.bots.gpt-providers.helpfy.name==Helpfy.ai
staff.bots.gpt-providers.helpfy.email==Э-почту
staff.bots.gpt-providers.helpfy.api-key==API ключ
staff.bots.gpt-providers.helpfy.bot==Бот
staff.bots.gpt-providers.helpfy.no-bots==Не найдено ботов в Helpfy.ai
staff.bots.gpt-providers.helpfy.bot-required==Выберите бота
staff.bots.gpt-providers.helpfy.mode==Режим работы
staff.bots.gpt-providers.helpfy.support==Агент поддержки
staff.bots.gpt-providers.helpfy.prompter==Суфлер
staff.bots.gpt-providers.helpfy.operator_limit==Вызывать сотрудника после Х ответов в заявке
staff.bots.gpt-providers.helpfy.message_limit==Подставлять Х последних ответов из заявки в контекст бота
staff.bots.connection-status.established==Connection established
staff.bots.connection-status.sync-required==Click the "Sync" button to establish the connection!
staff.bots.gpt-logs.logs==Logs
staff.bots.gpt-logs.created-at==Event time
staff.bots.gpt-logs.result==Result
staff.bots.max-colors.default==Default
staff.bots.max-colors.negative==Negative
staff.bots.max-colors.positive==Positive
staff.bots.http-request-logs.logs==Логи
staff.bots.http-request-logs.created-at==Время события
staff.bots.http-request-logs.result==Результат
staff.bots.http-request-logs.total-time==Время запроса
staff.bots.http-request-logs.http-code==HTTP Код
staff.bots.http-request.headers==Заголовки запроса
staff.bots.http-request.header-name==Название
staff.bots.http-request.header-value==Значение
staff.bots.http-request.variable-name==Название
staff.bots.http-request.variable-value==Значение
staff.bots.http-request.request-method==Метод запроса
staff.bots.http-request.request-body==Тело запроса
staff.bots.http-request.variables==Переменные
staff.bots.http-request.error-message==Сообщение об ошибке
staff.bots.http-request.error-go-to-step==В случае ошибки (HTTP код не равен 200) перейти к шагу
staff.bots.http-request.success-go-to-step==В случае успеха (HTTP код равен 200) перейти к шагу
staff.bots.http-request.buttons.add-header==добавить заголовок
staff.bots.http-request.buttons.show-logs==Посмотреть логи
staff.bots.http-request.buttons.test-http-request==Тестовый запрос
staff.bots.http-request.buttons.add-variable==Добавить переменную
staff.bots.http-request.hints.request-body==В теле запроса можно использовать все теги и временные переменные, которые доступны в диспетчере
staff.bots.http-request.hints.variables==В переменную можно записать весь ответ от внешнего сервиса, для этого необходимо указать "*" в поле значение. Если внешний сервис отвечает JSON объектом, то можно указать поле, которое необходимо записать. Например, ответ содержит объект "data" с вложенным объектом "values", чтобы его запись необходимо в поле значение задать "data.values". Значение должно быть строкой.
staff.bots.http-request.hints.error-message==Сообщение об ошибке отправляется если ответ от внешнего сервис имеет HTTP код не равный 200. В ответе можно использовать все теги и временные переменные, которые доступны в диспетчере заявок. Если поле оставить пустым, сообщение не будет отправлено.
staff.bots.if-else.equal-options.equal==Равно
staff.bots.if-else.equal-options.not_equal==Не равно
staff.bots.if-else.equal-options.consist==Содержит
staff.bots.if-else.equal-options.not_consist==Не содержит
staff.bots.if-else.equal-options.greater==Больше
staff.bots.if-else.equal-options.greater_equal==Больше равно
staff.bots.if-else.equal-options.less==Меньше
staff.bots.if-else.equal-options.less_equal==Меньше равно
staff.bots.if-else.and==и
staff.bots.if-else.or==или
staff.bots.if-else.conditions==Условия
staff.bots.if-else.variable==Переменная
staff.bots.if-else.variable-value==Значение переменной
staff.bots.if-else.operator==Оператор
staff.knowledge-base.heading==Knowledge base management
staff.knowledge-base.create-category==Add category
staff.knowledge-base.create-article==Add article
staff.knowledge-base.form.hide_additional_block_public==Hide the "New Articles", "Popular Articles" and "Important Articles" blocks on the main page
staff.knowledge-base.form.hide_additional_block_kb==Hide the "New Articles", "Popular Articles" and "Important Articles" blocks on the knowledge base page
staff.knowledge-base.form.hide_additional_block_widget==Hide the "New Articles", "Popular Articles" and "Important Articles" blocks in the widget
staff.knowledge-base.form.show_views==Show views inside the article
staff.knowledge-base.form.show_author==Show author/editor on article
staff.knowledge-base.form.show_article_nr==Display article number in article title
staff.knowledge-base.form.article_tagging==Search for tags in an article
staff.knowledge-base.form.icon_color==Icon color
staff.knowledge-base.form.hide_icons==Hide Icons
staff.knowledge-base.form.list_element_count==Number of visible articles and categories in the list
staff.knowledge-base.form.name==Name
staff.knowledge-base.form.id==ID
staff.knowledge-base.form.updated-at==Updated
staff.knowledge-base.form.views-count==Views
staff.knowledge-base.form.access==Access
staff.knowledge-base.form.useful-rate==Usefulness of the article
staff.knowledge-base.form.from==from
staff.knowledge-base.hints.poster==The knowledge base is an online library for customer self-service, where all the most important information about a product, service and the company as a whole is collected. <br /><br />As a rule, information is presented in the form of easily applicable articles, pictures and videos. <br />All data is divided into categories and subcategories. The more intuitive and understandable the knowledge base is for the user, the more value it will bring to the company and the client.
staff.knowledge-base.hints.show_views==Number of views all users will see
staff.knowledge-base.hints.show_article_nr==Articles in the search can be searched by number. Example=> #12
staff.knowledge-base.hints.article_tagging_id==Tags in the article text will become links. Search by tags via search #tag
staff.knowledge-base.hints.list_element_count==The parameter determines the number of articles and categories visible by default in the general list
staff.knowledge-base.notifications.article-create.success==Article successfully added!
staff.knowledge-base.notifications.article-create.error==Failed to add article!
staff.knowledge-base.notifications.article-update.success==Article settings saved!
staff.knowledge-base.notifications.article-update.error==Could not save article settings!
staff.knowledge-base.notifications.article-delete.success==The article was successfully deleted!
staff.knowledge-base.notifications.article-delete.error==Failed to delete article!
staff.knowledge-base.notifications.category-create.success==Category added successfully!
staff.knowledge-base.notifications.category-create.error==Could not add category!
staff.knowledge-base.notifications.category-update.success==Category settings saved!
staff.knowledge-base.notifications.category-update.error==Could not save category settings!
staff.knowledge-base.notifications.category-delete.success==Category deleted successfully!
staff.knowledge-base.notifications.category-delete.error==Failed to delete category!
staff.knowledge-base.notifications.form.update-success==Settings saved!
staff.knowledge-base.notifications.form.update-error==Could not save settings!
staff.knowledge-base.notifications.form.icon-upload.success==Icon added successfully!
staff.knowledge-base.notifications.form.icon-upload.error==Failed to add icon!
staff.knowledge-base.notifications.form.icon-delete.success==Icon deleted successfully!
staff.knowledge-base.notifications.form.icon-delete.error==Failed to delete icon!
staff.knowledge-base.notifications.form.file-upload.error==Не удалось загрузить файл!
staff.knowledge-base.buttons.create==Add
staff.knowledge-base.buttons.yes==Yes
staff.knowledge-base.buttons.no==No
staff.knowledge-base.buttons.settings==Knowledge base settings
staff.knowledge-base.buttons.select-all==Select all
staff.knowledge-base.buttons.only-staff==Agents
staff.knowledge-base.buttons.only-client==End-users
staff.knowledge-base.buttons.to-category==Go to category
staff.knowledge-base.buttons.save==Save
staff.knowledge-base.buttons.edit-article==Edit article
staff.knowledge-base.buttons.edit-category==Edit category
staff.knowledge-base.buttons.theme-settings==Knowledge base theme settings
staff.knowledge-base.placeholders.form.parent-select==Select category
staff.knowledge-base.placeholders.form.icon-select==Select icon
staff.knowledge-base.placeholders.form.created-at==Select date and time
staff.knowledge-base.placeholders.form.file-upload==Drag file here <br />or <em>click to upload</em>
staff.knowledge-base.placeholders.form.tags-add==Add tags
staff.knowledge-base.placeholders.form.name-empty==Untitled
staff.knowledge-base.placeholders.categories-search==Category Search
staff.knowledge-base.placeholders.articles-search==Search articles
staff.knowledge-base.context.create-subcategory==Create a subcategory
staff.knowledge-base.context.create-article-in-category==Add article to category
staff.knowledge-base.context.edit-category==Edit category
staff.knowledge-base.context.delete-category==Delete category
staff.knowledge-base.context.edit-article==Edit article
staff.knowledge-base.context.delete-article==Delete article
staff.knowledge-base.context.icon-delete==Attention! The picture will be removed from all categories and articles! Are you sure you want to delete?
staff.knowledge-base.article.author==Author of the article
staff.knowledge-base.article.date-updated==Last modified date
staff.knowledge-base.article.date-created==Creation date
staff.knowledge-base.article.category==Category
staff.knowledge-base.article.form.create-article-heading==Adding an article
staff.knowledge-base.article.form.edit-article-heading==Editing an article
staff.knowledge-base.article.form.category==Category
staff.knowledge-base.article.form.category-list==List of categories
staff.knowledge-base.article.form.tags==Tags
staff.knowledge-base.article.form.content==Contents
staff.knowledge-base.article.form.files==Files
staff.knowledge-base.article.form.access==Access
staff.knowledge-base.article.form.access-public==Public
staff.knowledge-base.article.form.access-user==End-users
staff.knowledge-base.article.form.access-staff==Agents
staff.knowledge-base.article.form.pin-article==Pin this article to the main page
staff.knowledge-base.article.form.pin-article-in-list==Pin article to list
staff.knowledge-base.article.form.show-only-me==Show only to me
staff.knowledge-base.article.form.create-category==Create a category
staff.knowledge-base.article.form.order==Post for
staff.knowledge-base.article.form.views-count==Number of views
staff.knowledge-base.article.form.icon==Icon
staff.knowledge-base.article.form.feedback_form==Feedback Form
staff.knowledge-base.article.form.content-tags==Response template tags
staff.knowledge-base.article.form.article-name==Article title
staff.knowledge-base.article.form.article-content==Article content
staff.knowledge-base.article.errors.required==Error! The following fields are required:
staff.knowledge-base.article.errors.category-required==In order to add an article, you must create a category!
staff.knowledge-base.article.button.to-article==Go to article
staff.knowledge-base.article.button.more==More
staff.knowledge-base.article.button.read-more==Read more
staff.knowledge-base.article.button.create-category==Create a category
staff.knowledge-base.article.button.more-settings==Advanced settings
staff.knowledge-base.article.alert.create-category==In order to add an article, you must create a category!
staff.knowledge-base.article.alert.delete==Delete article
staff.knowledge-base.article.alert.article-created==Article successfully added!
staff.knowledge-base.article.alert.article-edited==The article has been successfully edited!
staff.knowledge-base.article.hints.tags==Tags must be entered separated by commas, for example: tag1, tag2, tag3...
staff.knowledge-base.article.hints.public-article==The article will be available to all users and will also appear in the public knowledge base, provided that the parent category is public.<br />The public knowledge base can be enabled in the Management ->Global settings->System.
staff.knowledge-base.article.hints.pin-article-in-list==The pinned article will always be at the top of the article list
staff.knowledge-base.article.hints.views-count==The number of views determines the position in popular articles and in searches
staff.knowledge-base.article.hints.icon==Recommended size 32px*32px
staff.knowledge-base.article.views==views
staff.knowledge-base.article.updated-hours-ago==Updated: hours hours ago
staff.knowledge-base.article.updated-days-ago==Updated: days days ago
staff.knowledge-base.article.similar-articles==Similar articles
staff.knowledge-base.article.editor.anchor==Anchor
staff.knowledge-base.article.editor.anchor-id==Anchor ID
staff.knowledge-base.article.editor.anchor-text==Anchor text
staff.knowledge-base.article.editor.save==Save
staff.knowledge-base.article.editor.cancel==Cancel
staff.knowledge-base.category.form.default-category-name==Category name
staff.knowledge-base.category.form.create-category-heading==Adding a category
staff.knowledge-base.category.form.edit-category-heading==Editing a category
staff.knowledge-base.category.form.parent-category==Parent category
staff.knowledge-base.category.form.access==Access
staff.knowledge-base.category.form.main-category==Main category
staff.knowledge-base.category.form.access-public==Public
staff.knowledge-base.category.form.access-user==End-users
staff.knowledge-base.category.form.access-staff==Agents
staff.knowledge-base.category.form.group==Group
staff.knowledge-base.category.form.group-access==Access by group
staff.knowledge-base.category.form.order==Place after
staff.knowledge-base.category.form.icon==Category icon
staff.knowledge-base.category.form.sort==Sorting articles
staff.knowledge-base.category.form.sort-options.direction.acs==ascending
staff.knowledge-base.category.form.sort-options.direction.desc==descending
staff.knowledge-base.category.form.sort-options.option-list.created==Date created
staff.knowledge-base.category.form.sort-options.option-list.updated==Date updated
staff.knowledge-base.category.form.sort-options.option-list.name==Name
staff.knowledge-base.category.form.sort-options.option-list.views==Number of views
staff.knowledge-base.category.form.sort-options.option-list.like==Positive reviews
staff.knowledge-base.category.form.sort-options.option-list.dislike==Negative reviews
staff.knowledge-base.category.errors.required==Error! The following fields are required:
staff.knowledge-base.category.hints.public-category==The category will be available to all users and will also be displayed in the public knowledge base.<br />The public knowledge base can be enabled in Management->Global Settings->System.
staff.knowledge-base.category.hints.icon==Recommended size 32px*32px
staff.knowledge-base.sort.created_desc==Creation date - descending
staff.knowledge-base.sort.created_asc==Creation date - ascending
staff.knowledge-base.sort.updated_desc==Updated date - descending
staff.knowledge-base.sort.updated_asc==Updated date - ascending
staff.knowledge-base.sort.name_desc==Name - descending
staff.knowledge-base.sort.name_asc==Name - ascending
staff.knowledge-base.sort.views_desc==Number of views - descending
staff.knowledge-base.sort.views_asc==Number of views - ascending
staff.knowledge-base.sort.like_desc==Positive reviews - descending order
staff.knowledge-base.sort.like_asc==Positive reviews - ascending
staff.knowledge-base.sort.dislike_desc==Negative reviews - descending order
staff.knowledge-base.sort.dislike_asc==Negative reviews - ascending
staff.knowledge-base.icon-types.system==System
staff.knowledge-base.icon-types.user==Custom
staff.knowledge-base.user-types.staff==Agents
staff.knowledge-base.user-types.user==End-users
staff.knowledge-base.custom-icon==Custom icon
staff.knowledge-base.confirm.delete==Delete?
staff.knowledge-base.theme.form.heading==Editing a knowledge base theme
staff.knowledge-base.theme.form.name==Theme name
staff.knowledge-base.theme.form.custom-theme==Custom theme
staff.knowledge-base.theme.list.heading==Knowledge Base themes
staff.knowledge-base.theme.list.name==Theme name
staff.knowledge-base.theme.list.activity==Active theme
staff.knowledge-base.theme.buttons.save==Save
staff.knowledge-base.theme.buttons.reset-theme==Reset theme settings
staff.knowledge-base.theme.buttons.add-theme==Add Theme
staff.knowledge-base.theme.confirm.reset-theme==Reset the theme content to its original state?
staff.knowledge-base.theme.notifications.save==Theme changes saved
staff.knowledge-base.theme.notifications.reset-theme==Theme has been reset to its original form
staff.check-inbox-locked==EMail check is already running, or an error occurred while it was running.<br />Please check your mail settings and try again in 10 minutes.
omnichannel.ticket-form-meta.scenario==Scenario:
omnichannel.ticket-form-meta.user_agent==User agent:
omnichannel.ticket-form-meta.referrer==Transfer from:
omnichannel.ticket-form-meta.ip==IP:
omnichannel.ticket-form-meta.link==Link:
omnichannel.channels.chat==Chat
omnichannel.channels.fb==Facebook
omnichannel.channels.tlgrm==Telegram
omnichannel.channels.vk==VKontakte
omnichannel.channels.viber==Viber
omnichannel.channels.ok==Odnoklassniki
omnichannel.channels.whatsapp==WhatsApp
omnichannel.channels.caiwhatsapp==WhatsApp
omnichannel.channels.mfmswhatsapp==WhatsApp mfms
omnichannel.channels.ibbwhatsapp-business==WhatsApp Infobip
omnichannel.channels.vonagewhatsapp==WhatsApp Vonage
omnichannel.channels.i2crmwhatsapp==WhatsApp i2crm
omnichannel.channels.i2crminstdir==Instagram Direct i2crm
omnichannel.channels.i2crminstcom==Instagram commments i2crm
omnichannel.channels.ig==Instagram
omnichannel.channels.caiwhatsappb==WhatsApp 1msg
omnichannel.channels.i2crmwhatsappno==WhatsApp i2crm (unofficial)
omnichannel.channels.gawhatsapp==WhatsApp Green API
omnichannel.channels.chatapponlinetg==Telegram Personal ChatApp
omnichannel.channels.system==From the system
omnichannel.channels.email==Email
omnichannel.channels.api==Form/API
omnichannel.channels.hde==From another system
omnichannel.channels.youscan==YouScan
omnichannel.channels.appfollow==AppFollow
omnichannel.channels.roistat==Roistat
omnichannel.channels.sip==Telephony
omnichannel.channels.medialogiya==Medialogiya
omnichannel.channels.branalytics==Brand Analytics
omnichannel.channels.scheduler==Scheduled
omnichannel.channels.jira==Jira
omnichannel.channels.avito==Avito
omnichannel.channels.rocketdata==RocketData
omnichannel.channels.max==MAX
omnichannel.channels.yamessenger==Yandex Messenger
omnichannel.channels.gamax==MAX персональный Green API
omnichannel.channels.i2crmmax==MAX персональный i2crm
omnichannel.chat-widget.please-wait==Please wait
omnichannel.chat-widget.we-are-online==Write to us, we are online!
omnichannel.chat-widget.ticket-form==Send us your question!
omnichannel.chat-widget.we-are-offline==Unfortunately, there are no online agents :(
omnichannel.chat-widget.offline==Unfortunately, there are no online agents. Please try again later.
omnichannel.chat-widget.request-form.offline==Unfortunately, there are no online agents. Send your message and we will reply it to your e-mail.
omnichannel.chat-widget.request-form.placeholders.name==Name
omnichannel.chat-widget.request-form.placeholders.email==Email
omnichannel.chat-widget.request-form.placeholders.enter-ctrl-message==Send your question Ctrl+Enter
omnichannel.chat-widget.request-form.errors.name==Please enter your name
omnichannel.chat-widget.request-form.errors.email==Please enter your email
omnichannel.chat-widget.request-form.errors.email-invalid==Enter a valid email address
omnichannel.chat-widget.request-form.errors.message==Enter your message
omnichannel.chat-widget.request-form.errors.policy==Consent is required
omnichannel.chat-widget.request-form.buttons.send==Send
omnichannel.chat-widget.request-form.alert.thanks-1==Thank you for your message!
omnichannel.chat-widget.request-form.alert.thanks-2==We will reply it soon!
omnichannel.chat-widget.request-form.policy==Consent to process pers. data
omnichannel.chat-widget.request-form.link==link
omnichannel.chat-widget.chat-form.errors.upload==Failed to upload the file, please try to uploid it again.
omnichannel.chat-widget.chat-form.errors.max-files==You can send no more than 5 files at a time.
omnichannel.chat-widget.chat-form.errors.max-size==The maximum size of the uploaded file should not be more than 20 MB
omnichannel.chat-widget.chat-form.placeholders.enter-ctrl-message==Send message Ctrl+Enter
omnichannel.chat-widget.chat-form.placeholders.enter-message==Send message Enter
omnichannel.chat-widget.chat-form.placeholders.message==Message
omnichannel.chat-widget.rate-form.buttons.new-request==Ask a new question
omnichannel.chat-widget.rate-form.buttons.ready==Ready
omnichannel.chat-widget.rate-form.placeholders.comment==Your internal note
omnichannel.chat-widget.rate-form.rate-please==Rate the service
omnichannel.chat-widget.rate-form.thanks-for-rate==Thanks for your feedback!
omnichannel.chat-widget.bot==Bot
omnichannel.chat-widget.today==Today
omnichannel.chat-widget.no-connection==No connection to the network!
omnichannel.chat-widget.months.january==January
omnichannel.chat-widget.months.february==February
omnichannel.chat-widget.months.march==March
omnichannel.chat-widget.months.april==April
omnichannel.chat-widget.months.may==May
omnichannel.chat-widget.months.june==June
omnichannel.chat-widget.months.july==July
omnichannel.chat-widget.months.august==August
omnichannel.chat-widget.months.september==September
omnichannel.chat-widget.months.october==October
omnichannel.chat-widget.months.november==November
omnichannel.chat-widget.months.december==December
omnichannel.chat-widget.buttons.show-previous==Show previous requests
omnichannel.chat-widget.months-plural.january==January
omnichannel.chat-widget.months-plural.february==February
omnichannel.chat-widget.months-plural.march==March
omnichannel.chat-widget.months-plural.april==April
omnichannel.chat-widget.months-plural.may==May
omnichannel.chat-widget.months-plural.june==June
omnichannel.chat-widget.months-plural.july==July
omnichannel.chat-widget.months-plural.august==August
omnichannel.chat-widget.months-plural.september==September
omnichannel.chat-widget.months-plural.october==October
omnichannel.chat-widget.months-plural.november==November
omnichannel.chat-widget.months-plural.december==December
omnichannel.chat-module.sidebar.channels==Channels
omnichannel.chat-module.sidebar.active-chats==Active chats
omnichannel.chat-module.sidebar.operators==Agents
omnichannel.chat-module.sidebar.scenarios==Scenarios
omnichannel.chat-module.sidebar.templates==Template management
omnichannel.chat-module.sidebar.widget==Widget and chat settings
omnichannel.chat-module.sidebar.site-visitors==Site visitors
omnichannel.chat-module.sidebar.global==Omnichannel settings
omnichannel.chat-module.tabs.unassigned==Unassigned
omnichannel.chat-module.tabs.all-chats==All chats
omnichannel.chat-module.tabs.chat==Chat
omnichannel.chat-module.tabs.fb==Facebook
omnichannel.chat-module.tabs.vk==VKontakte
omnichannel.chat-module.tabs.viber==Viber
omnichannel.chat-module.tabs.ok==Odnoklassniki
omnichannel.chat-module.tabs.tlgrm==Telegram
omnichannel.chat-module.tabs.whatsapp==WhatsApp
omnichannel.chat-module.tabs.statistics==Omnichannel management
omnichannel.chat-module.tabs.settings==Settings
omnichannel.chat-module.tabs.whatsapp-business==WhatsApp business
omnichannel.chat-module.tabs.ibbwhatsapp-business==WhatsApp Infobip
omnichannel.chat-module.tabs.mfmswhatsapp==WhatsApp mfms
omnichannel.chat-module.tabs.vonagewhatsapp==WhatsApp Vonage
omnichannel.chat-module.tabs.i2crmwhatsapp==WhatsApp i2crm
omnichannel.chat-module.tabs.i2crminstdir==Instagram Direct i2crm
omnichannel.chat-module.tabs.i2crminstcom==Instagram comments i2crm
omnichannel.chat-module.tabs.ig==Instagram
omnichannel.chat-module.tabs.cai-whatsapp-business==WhatsApp 1msg
omnichannel.chat-module.tabs.i2crmwhatsappno==WhatsApp i2crm (unofficial)
omnichannel.chat-module.tabs.gawhatsapp==WhatsApp Green API
omnichannel.chat-module.tabs.chatapponlinetg==Telegram Personal ChatApp
omnichannel.chat-module.tabs.avito==Avito
omnichannel.chat-module.tabs.max==MAX
omnichannel.chat-module.tabs.yamessenger==Yandex Messenger
omnichannel.chat-module.tabs.gamax==MAX персональный Green API
omnichannel.chat-module.tabs.i2crmmax==MAX персональный i2crm
omnichannel.chat-module.status.online==Online
omnichannel.chat-module.status.on-hold==On hold
omnichannel.chat-module.status.offline==Offline
omnichannel.chat-module.scenarios.buttons.create==Create a scenario
omnichannel.chat-module.scenarios.buttons.add-url==+ add a link
omnichannel.chat-module.scenarios.buttons.save==Save
omnichannel.chat-module.scenarios.table.name==Name
omnichannel.chat-module.scenarios.table.group==Group
omnichannel.chat-module.scenarios.table.department==Department
omnichannel.chat-module.scenarios.table.activity==Activity
omnichannel.chat-module.scenarios.titles.create==Adding a scenario
omnichannel.chat-module.scenarios.titles.edit==Editing a scenario
omnichannel.chat-module.scenarios.form.name==Scenario name
omnichannel.chat-module.scenarios.form.department==Department
omnichannel.chat-module.scenarios.form.group==Group
omnichannel.chat-module.scenarios.form.activity==Activity
omnichannel.chat-module.scenarios.form.urls==Links
omnichannel.chat-module.scenarios.form.ticket-form==Request form
omnichannel.chat-module.scenarios.form.check-group-online==Учитывать статус операторов группы для отображения чат виджета
omnichannel.chat-module.scenarios.form.timezone==Часовой пояс
omnichannel.chat-module.scenarios.form.week.1==Понедельник
omnichannel.chat-module.scenarios.form.week.2==Вторник
omnichannel.chat-module.scenarios.form.week.3==Среда
omnichannel.chat-module.scenarios.form.week.4==Четверг
omnichannel.chat-module.scenarios.form.week.5==Пятница
omnichannel.chat-module.scenarios.form.week.6==Суббота
omnichannel.chat-module.scenarios.form.week.7==Воскресенье
omnichannel.chat-module.scenarios.form.day==День
omnichannel.chat-module.scenarios.form.work-time==Время работы
omnichannel.chat-module.scenarios.form.holiday==Выходной
omnichannel.chat-module.scenarios.form.working-hours==Учитывать рабочее время для отображения чат виджета
omnichannel.chat-module.scenarios.form.open==Открытие
omnichannel.chat-module.scenarios.form.close==Закрытие
omnichannel.chat-module.scenarios.form.to==до
omnichannel.chat-module.scenarios.hints.department==The department where request will be created if URL entry conditions are met
omnichannel.chat-module.scenarios.hints.group==The chat will be displayed depending on the status of users of the specified group.
omnichannel.chat-module.scenarios.hints.urls==This script will be worked for the specified links.
omnichannel.chat-module.scenarios.hints.url-1==* - any link
omnichannel.chat-module.scenarios.hints.url-2==site.com/special-offer - exact match
omnichannel.chat-module.scenarios.hints.url-3==site.com/special-offer/* - entrance
omnichannel.chat-module.scenarios.hints.ticket-form==If there are no agents available online, display the request creation form
omnichannel.chat-module.scenarios.errors.name==Enter a script name
omnichannel.chat-module.scenarios.errors.department==Select a department
omnichannel.chat-module.scenarios.errors.group==Select a group
omnichannel.chat-module.scenarios.placeholders.group==Select a group
omnichannel.chat-module.templates.buttons.create==Add a template
omnichannel.chat-module.templates.buttons.save==Save
omnichannel.chat-module.templates.table.name==Name
omnichannel.chat-module.templates.table.created-at==Date of creation
omnichannel.chat-module.templates.table.activity==Activity
omnichannel.chat-module.templates.table.user==Created by
omnichannel.chat-module.templates.titles.create==Adding a template
omnichannel.chat-module.templates.titles.edit==Editing a template
omnichannel.chat-module.templates.form.name==Name of template
omnichannel.chat-module.templates.form.activity==Activity
omnichannel.chat-module.templates.form.channels==Channels
omnichannel.chat-module.templates.form.tags==Tags
omnichannel.chat-module.templates.form.template==Template
omnichannel.chat-module.templates.form.global-template==Global template
omnichannel.chat-module.templates.placeholders.channels==Channels in which this template will be available
omnichannel.chat-module.templates.placeholders.template==The text of the template that will be substituted
omnichannel.chat-module.templates.placeholders.tags==Tags that will be searched
omnichannel.chat-module.templates.placeholders.search==Search templates by name, content, tags
omnichannel.chat-module.templates.hints.no-tag-text==Type the name of the tag and press Enter.
omnichannel.chat-module.widget.positions.top-right==top-right
omnichannel.chat-module.widget.positions.top-left==top-left
omnichannel.chat-module.widget.positions.bottom-left==bottom-left
omnichannel.chat-module.widget.positions.bottom-right==bottom-right
omnichannel.chat-module.widget.buttons.copy==Copy
omnichannel.chat-module.widget.buttons.save==Save
omnichannel.chat-module.widget.buttons.show-preview==Preview
omnichannel.chat-module.widget.titles.setting==Widget and chat settings
omnichannel.chat-module.widget.form.code==The widget code should be placed in the <strong>body</strong> block on your site..
omnichannel.chat-module.widget.form.bg-staff-color==Agent's message background
omnichannel.chat-module.widget.form.text-staff-color==Agent's text color
omnichannel.chat-module.widget.form.bg-visitor-color==End user's message background
omnichannel.chat-module.widget.form.text-visitor-color==End user's text color
omnichannel.chat-module.widget.form.text-button-color==Button text color
omnichannel.chat-module.widget.form.bg-button-color==Button background color
omnichannel.chat-module.widget.form.bg-hover-button-color==Button on hover background color
omnichannel.chat-module.widget.form.text-hover-button-color==Button on hover text color
omnichannel.chat-module.widget.form.position==Location
omnichannel.chat-module.widget.form.email-auto-generated==Make email an optional field
omnichannel.chat-module.widget.form.hide-email==Don't show the "E-mail" field
omnichannel.chat-module.widget.form.hide-name==Don't show the "Name" field
omnichannel.chat-module.widget.form.initial-chat-message==Welcome message
omnichannel.chat-module.widget.form.initial-chat-buttons==Welcome buttons
omnichannel.chat-module.widget.form.auto-show-widget==Show chat widget automatically
omnichannel.chat-module.widget.form.policy==Link to consent to the processing of pers. data
omnichannel.chat-module.widget.placeholders.position==Select widget location
omnichannel.chat-module.widget.tabs.main==Main
omnichannel.chat-module.widget.tabs.fields==Customer fields
omnichannel.chat-module.widget.hints.policy==Link to consent to the processing of pers. data will be shown only if one of the fields is enabled: E-mail, Name
omnichannel.chat-module.active-chats.table.chat==Chat
omnichannel.chat-module.active-chats.table.created==Creation
omnichannel.chat-module.active-chats.table.elapsed==Duration
omnichannel.chat-module.active-chats.table.activity==Activity
omnichannel.chat-module.active-chats.table.channel==Channel
omnichannel.chat-module.active-chats.table.ticket-id==Request id
omnichannel.chat-module.active-chats.table.operator==Agent
omnichannel.chat-module.active-chats.table.client==End user
omnichannel.chat-module.active-chats.table.watch==Watch
omnichannel.chat-module.active-chats.table.min==min.
omnichannel.chat-module.active-chats.table.department==Department
omnichannel.chat-module.active-chats.table.last-replier==Last reply
omnichannel.chat-module.active-chats.total-found==Total found
omnichannel.chat-module.active-chats.on-page==On page
omnichannel.chat-module.site-visitors.table.visitor==Visitor
omnichannel.chat-module.site-visitors.table.on-site==On site
omnichannel.chat-module.site-visitors.table.visits==Visits
omnichannel.chat-module.site-visitors.table.min==min.
omnichannel.chat-module.site-visitors.table.current-page==Curent page
omnichannel.chat-module.site-visitors.table.ip==IP
omnichannel.chat-module.site-visitors.table.referrer==Transition from
omnichannel.chat-module.operators.table.operator==Agent
omnichannel.chat-module.operators.table.status==Status
omnichannel.chat-module.operators.table.active-chats==Active chats
omnichannel.chat-module.operators.table.last-answer-time==Time since the last reply
omnichannel.chat-module.operators.table.first-answer-avg==Average time of today's first reply
omnichannel.chat-module.operators.table.all-answer-avg==Average time of all replies today
omnichannel.chat-module.operators.table.min==min.
omnichannel.chat-module.operators.table.sec==sec.
omnichannel.chat-module.operators.table.no-data==No data
omnichannel.chat-module.operators.table.group==Group
omnichannel.chat-module.operators.table.change-status==Changing operators status
omnichannel.chat-module.operators.table.selected-operators==Operators selected
omnichannel.chat-module.operators.table.avg-answer-after-assign==Average time of first reply after assignment
omnichannel.chat-module.operators.buttons.change-status==Change operators status
omnichannel.chat-module.operators.buttons.cancel==Cancel
omnichannel.chat-module.operators.buttons.confirm==Change status
omnichannel.chat-module.operators.total-found==Total found
omnichannel.chat-module.operators.on-page==On page
omnichannel.chat-module.channels.no-data==No data
omnichannel.chat-module.channels.first-answer-avg==Average time of today's first reply (min)
omnichannel.chat-module.channels.all-answer-avg==verage time of all replies today (min)
omnichannel.chat-module.channels.total-chats-title==Number of requests for today
omnichannel.chat-module.channels.total-chats==Request for today
omnichannel.chat-module.channels.sla-chats==Number of requests with a breach of SLA (10 min. for the first reply) today
omnichannel.chat-module.channels.placeholders.departments==View departmental statistics
omnichannel.chat-module.channels.placeholders.sla-min==SLA min.
omnichannel.chat-module.channels.sla-chats-custom==Number of requests with a breach of SLA (:sla min. on first reply) today
omnichannel.chat-module.chat.actions.buttons.transfer-chat==Transer the chat
omnichannel.chat-module.chat.actions.buttons.transfer==Transfer
omnichannel.chat-module.chat.actions.buttons.transferring==Transferring
omnichannel.chat-module.chat.actions.buttons.cancel==Cancel
omnichannel.chat-module.chat.actions.buttons.update==Update
omnichannel.chat-module.chat.actions.buttons.close-chat==Close the chat
omnichannel.chat-module.chat.actions.buttons.close-chat-and-open-ticket==Close and open the request
omnichannel.chat-module.chat.actions.buttons.take-chat==Take the chat
omnichannel.chat-module.chat.actions.buttons.take-chat-and-open==Take the chat and open the request
omnichannel.chat-module.chat.actions.dialog.operators-online==Agents online
omnichannel.chat-module.chat.actions.placeholders.comment==Enter an internal note to be added to the request.
omnichannel.chat-module.chat.actions.placeholders.operators-offline==No agents online
omnichannel.chat-module.chat.actions.placeholders.operator==Agent
omnichannel.chat-module.chat.actions.placeholders.loading==Loading...
omnichannel.chat-module.chat.actions.hint.similar-users-found==Similar users found!
omnichannel.chat-module.chat.user-info.main-info==Main information
omnichannel.chat-module.chat.user-info.email==Email
omnichannel.chat-module.chat.user-info.phone==Phone
omnichannel.chat-module.chat.user-info.channel==Channel
omnichannel.chat-module.chat.user-info.social-profile==Link to profile
omnichannel.chat-module.chat.user-info.social-dialog==Link to conversation
omnichannel.chat-module.chat.user-info.social-publication==Link to publication
omnichannel.chat-module.chat.user-info.current-ticket==Current request
omnichannel.chat-module.chat.user-info.total-tickets==Number of requests
omnichannel.chat-module.chat.user-info.additional-info==Additional information
omnichannel.chat-module.chat.user-info.ip==IP
omnichannel.chat-module.chat.user-info.current-page==Current page
omnichannel.chat-module.chat.user-info.visit-from==Visit from
omnichannel.chat-module.chat.user-info.total-visits==Total visits
omnichannel.chat-module.chat.conversation.ticket==Request
omnichannel.chat-module.chat.conversation.from==from
omnichannel.chat-module.chat.conversation.owner==Assignee
omnichannel.chat-module.chat.conversation.typing==typing
omnichannel.chat-module.chat.conversation.without-owner==No assignee
omnichannel.chat-module.chat.conversation.form.message==Message
omnichannel.chat-module.chat.conversation.form.comment==Internal note
omnichannel.chat-module.chat.conversation.placeholders.message==Type a message and press Enter
omnichannel.chat-module.chat.conversation.placeholders.comment==Type an internal note and press Enter
omnichannel.chat-module.chat.conversation.errors.upload-failed==Failed to upload file, please try again.
omnichannel.chat-module.chat.conversation.errors.maximum-files==At the same time you can send no more than 5 files
omnichannel.chat-module.chat.conversation.errors.maximum-size==The maximum size of the uploaded file should not be more than 20 MB
omnichannel.chat-module.chat.conversation.buttons.up==To the beginning of the request
omnichannel.chat-module.chat.conversation.buttons.show-prev-ticket-in-channel==Show previous requests in the channel
omnichannel.chat-module.chat.conversation.not-delivered==Not delivered
omnichannel.chat-module.chat.conversation.loading==Loading
omnichannel.chat-module.chat.custom-fields.heading==Request fields
omnichannel.chat-module.chat.custom-fields.errors.required==Required field
omnichannel.chat-module.chat.custom-fields.errors.number==Enter the number
omnichannel.chat-module.chat.custom-fields.errors.submit==Error! Not all required fields are filled in!
omnichannel.chat-module.chat.no-chat-text==The Omni (Omnichannel) module is an interface for high-quality and convenient processing of requests coming from social networks, messengers or chat.<br /><br />
If you plan to quickly process such requests in real time - be sure to use this module! <a href="https://support.eddydesk.com/en/knowledge_base/category/5/" target="_blank" rel="noreferrer noopener"><i class="hde-question"></i></a>
omnichannel.chat-module.chat.errors.ticket-locked==Message not added because the request was blocked or deleted
omnichannel.chat-module.notifications.titles.error==Error
omnichannel.chat-module.notifications.titles.new-chat==Added a new chat
omnichannel.chat-module.notifications.titles.owner-change==Changing the assignee
omnichannel.chat-module.notifications.titles.chat-closed==Chat has been closed
omnichannel.chat-module.notifications.messages.status-change-error==You can not switch to offline status while you have active chats.
omnichannel.chat-module.notifications.messages.owner-change==Chat with :visitor changed to :staff
omnichannel.chat-module.notifications.messages.chat-closed==from :name
omnichannel.chat-module.notifications.messages.owner-change-error==The transfer failed. User :name is offline.
omnichannel.chat-module.notifications.messages.saved==Changes saved successfully
omnichannel.chat-module.messages.template-created==Template successfully created
omnichannel.chat-module.messages.template-updated==Template successfully edited
omnichannel.chat-module.messages.template-deleted==Template successfully deleted
omnichannel.chat-module.messages.scenario-created==Scenario successfully created
omnichannel.chat-module.messages.scenario-updated==Scenario successfully edited
omnichannel.chat-module.messages.scenario-deleted==Scenario successfully deleted
omnichannel.chat-module.messages.chat-was-taken==Chat was taken by agent :staff
omnichannel.chat-module.message-box.titles.delete-template==Delete the template?
omnichannel.chat-module.message-box.titles.delete-scenario==Delete the scenario?
omnichannel.chat-module.message-box.messages.delete-template==Template will be completely deleted
omnichannel.chat-module.message-box.messages.delete-scenario==Scenario will be completely deleted
omnichannel.chat-module.message-box.buttons.confirm==Confirm
omnichannel.chat-module.message-box.buttons.cancel==Cancel
omnichannel.chat-module.global.form.minify-ticket==Merge replies after the chat has been completed
omnichannel.chat-module.global.form.show-channels==View channels
omnichannel.chat-module.global.form.show-statuses==View statuses
omnichannel.chat-module.global.form.show-department-avatar==Show a single department avatar in the widget
omnichannel.chat-module.global.form.offline-check-statuses==Restrict to change user's status to "Offline" if the agent has requests in statuses:
omnichannel.chat-module.global.form.show-client-wait-time==Show the timer that the client waits for a reply from the agent in the list of chats
omnichannel.chat-module.global.form.chat-color-change==Change the color of the chat in the sidebar depending on the time the client waits for a reply from the agent
omnichannel.chat-module.global.form.bg-color==Background color
omnichannel.chat-module.global.form.text-color==Text color
omnichannel.chat-module.global.form.time-in-seconds==Time in seconds
omnichannel.chat-module.global.form.show-staff-wait-time==Show in the list of conversations a timer for an employee to wait for a response from a client
omnichannel.chat-module.global.form.staff-color-change==Change the color of the chat in the sidebar depending on the time the employee waits for a response from the client
omnichannel.chat-module.global.buttons.save==Save
omnichannel.chat-module.global.buttons.add==add
omnichannel.chat-module.global.titles.setting==Omnichannel settings
omnichannel.chat-module.global.tabs.main==Main
omnichannel.chat-module.global.tabs.additional==Additional
omnichannel.chat-module.global.hints.minify-ticket==If this feature is enabled, the user will not have access to the history of previous requests in the chat widget
omnichannel.chat-module.detail.ticket==Request
omnichannel.chat-module.detail.basic-fields.labels.status==Status
omnichannel.chat-module.detail.basic-fields.labels.required==Required fields to be filled in
omnichannel.chat-module.detail.basic-fields.buttons.close==close
omnichannel.chat-module.detail.basic-fields.buttons.change-status==Change status to ":status"
omnichannel.chat-module.detail.basic-fields.buttons.upload==Upload
omnichannel.chat-module.detail.basic-fields.buttons.download==Download
omnichannel.chat-module.detail.basic-fields.buttons.delete==delete
omnichannel.chat-module.detail.basic-fields.confirm.custom-button==Confirm clicking the button ":button"?
omnichannel.chat-module.detail.basic-fields.confirm.custom-multi-button==Confirm clicking the button ":button" with value ":value"?
omnichannel.chat-module.detail.basic-fields.confirm.custom-field-file==Delete file ":field"?
omnichannel.chat-module.detail.basic-fields.errors.required==Required field!
omnichannel.chat-module.detail.basic-fields.tooltips.max-upload==Maximum file size
omnichannel.chat-module.detail.notifications.status-update.success==Status has changed
omnichannel.chat-module.detail.notifications.status-update.error-required-fields==Status has not been changed, check if the required fields for changing the status of the request are filled in!
omnichannel.chat-module.detail.notifications.custom-field-update.success==Field ":name" has been changed
omnichannel.chat-module.detail.notifications.custom-field-update.button==Pressing the button ":name"
omnichannel.chat-module.detail.notifications.custom-field-update.multi-button==Pressing the button ":name" with value ":value"
omnichannel.chat-module.detail.notifications.custom-field-update.error==Field ":name" has not been changed, check access rights!
omnichannel.chat-module.detail.notifications.custom-field-update.error-type==Failed to change field ":name", check if the value is correct and access rights!
omnichannel.common.chat-subject==Request from the chat
omnichannel.common.form-subject==Request from the chat form
omnichannel.visitor.name==Visitor
dispatcher.list.order==Order
dispatcher.list.name==Name
dispatcher.list.activity==Activity
dispatcher.list.edit==Edit
dispatcher.list.delete==Delete
dispatcher.list.heading==Dispatcher
dispatcher.list.create-rule==Add a rule
dispatcher.list.rule-list==List of rules
dispatcher.list.rule-groups==Group of rules
dispatcher.list.rule-group==Rule's group
dispatcher.list.copy==Copy
dispatcher.list.dashboard==Analytics
dispatcher.list.rule-log==Rule application log
dispatcher.confirm.delete-rule==Delete the rule
dispatcher.confirm.delete-rule-group==Delete the group of rules
dispatcher.confirm.delete-rules-from-group==First remove all rules from the group.
dispatcher.confirm.go-to-next-rule==In the transition, all changes in the current rule will be lost.
Continue?
dispatcher.message.rule-deleted==Rule ":rule" has been deleted
dispatcher.message.rule-group-name-updated==Rules group name has been updated
dispatcher.message.rule-group-created==Group of rules has been created
dispatcher.message.rule-group-deleted==Group of rules has been deleted
dispatcher.message.rule-group-active==enabled
dispatcher.message.rule-group-disabled==disabled
dispatcher.message.rule-group-activity==Group of rules ":rule" :activity
dispatcher.message.rule-rule-group-change==Rule ":rule" moved to another group
dispatcher.message.rule-copied==Rule ":rule" has been copied
dispatcher.message.rule-created==Rule ":rule" has been added
dispatcher.message.rule-updated==Rule ":rule" has been edited
dispatcher.message.rule-activity==Rule ":rule" :activity
dispatcher.message.rule-active==enabled
dispatcher.message.rule-disabled==disabled
dispatcher.message.inequality-conditions-with-or==Обратите внимание: использование оператора ИЛИ с условиями «не равно» / «не содержит» может привести к тому, что правило будет выполняться всегда. Рекомендуется использовать условие И
dispatcher.placeholder.rule-group-name==Add group of rules
dispatcher.placeholder.search-rule==Search by rules
dispatcher.placeholder.create-user-email==Email from: @email
dispatcher.placeholder.create-user-fullname==Full name: @fullname
dispatcher.placeholder.create-user-phone==Phone: @phone
dispatcher.placeholder.create-user-company==Company: @company
dispatcher.placeholder.email-subject==Email subject
dispatcher.placeholder.group==Group
dispatcher.placeholder.author==Author
dispatcher.placeholder.department==Department
dispatcher.placeholder.ticket-source==Request source
dispatcher.placeholder.ticket-owner==Request assignee
dispatcher.placeholder.company==Company
dispatcher.placeholder.phrase==Word, phrase
dispatcher.placeholder.name==First name, Last name
dispatcher.placeholder.whom==To whom
dispatcher.placeholder.ticket-priority==Request's priority
dispatcher.placeholder.ticket-status==Request's status
dispatcher.placeholder.ticket-type==Request's type
dispatcher.placeholder.ticket-creator-email==Assignee's email
dispatcher.placeholder.number==Number 0.00
dispatcher.placeholder.date==Date 01.01.1970
dispatcher.placeholder.field-value==Field value
dispatcher.placeholder.minutes==Minutes
dispatcher.placeholder.webhook-methods==Request method
dispatcher.placeholder.webhook-data-format==Data format
dispatcher.placeholder.webhook-auth==authorization method
dispatcher.placeholder.from==From
dispatcher.placeholder.staff-group==Agent group
dispatcher.placeholder.sla-plan==SLA plan
dispatcher.placeholder.staff==Agent
dispatcher.placeholder.delete-files-from-answer==Detele files from the reply
dispatcher.placeholder.freeze-hours==Hours
dispatcher.placeholder.user==User
dispatcher.placeholder.new-ticket-title==New request subject
dispatcher.placeholder.login==Login
dispatcher.placeholder.password==Password
dispatcher.placeholder.api_key==API key
dispatcher.placeholder.freeze==Freeze condition
dispatcher.placeholder.custom-field-parse-template==Field value by pattern: @value
dispatcher.placeholder.online==Online
dispatcher.placeholder.offline==Offline
dispatcher.placeholder.on-hold==On hold
dispatcher.placeholder.owner_chat_status==User status
dispatcher.placeholder.event_day==Day of whe week
dispatcher.placeholder.rate==Rate
dispatcher.placeholder.tags-comma-separated==Tags
dispatcher.placeholder.email_to==E-mails separated by commas
dispatcher.placeholder.status==Status
dispatcher.placeholder.push-title==Notification subject
dispatcher.placeholder.push-content==Notification content
dispatcher.placeholder.time==Time
dispatcher.placeholder.staff-groups==Staff group
dispatcher.placeholder.staff-status==Staff status
dispatcher.placeholder.staff-tickets-qty==Number of requests per agent
dispatcher.placeholder.staff-tickets-count==Count the number of requests
dispatcher.placeholder.in-status==In Status
dispatcher.placeholder.in-channels==In the channels
dispatcher.placeholder.ticket-status-not-eq==At the time of distribution, the status of the request is not equal
dispatcher.placeholder.max-staff-tickets==Maximum number of requests on agent
dispatcher.placeholder.minutes-from-prev-post==Minutes from the last post are less than
dispatcher.placeholder.hour==H
dispatcher.placeholder.day==D
dispatcher.placeholder.week==W
dispatcher.placeholder.month==M
dispatcher.placeholder.time-interval==Distribution interval
dispatcher.placeholder.ticket-initiator==Requester
dispatcher.placeholder.freeze-minutes==Minutes
dispatcher.placeholder.webhook-response-format==Response data format
dispatcher.placeholder.webhook-response-field==Response field
dispatcher.placeholder.temporary-field-key==Temporary field key
dispatcher.placeholder.temporary-field-value==Temporary field value
dispatcher.placeholder.language==Language
dispatcher.placeholder.phone==Phone
dispatcher.placeholder.sla-policy==SLA plan
dispatcher.placeholder.article==Article
dispatcher.placeholder.bot==Bot
dispatcher.placeholder.days==Days
dispatcher.placeholder.staffs-and-groups==Staff groups and individual staff
dispatcher.placeholder.current-ticket-sla-plan==Current ticket SLA plan
dispatcher.placeholder.webhook-send-mode==Webhook send mode
dispatcher.placeholder.local-mode==Local mode
dispatcher.placeholder.sync-mode==Sync mode
dispatcher.placeholder.async-mode==Async mode
dispatcher.placeholder.disable-webhook-retries==Disable webhook retries
dispatcher.placeholder.required-conditions==Required conditions
dispatcher.placeholder.rule-created-at==Rule created
dispatcher.placeholder.rule-updated-at==Rule updated
dispatcher.placeholder.active==Active
dispatcher.placeholder.inactive==Inactive
dispatcher.placeholder.plugin==Плагин
dispatcher.placeholder.search-tags==Поиск по тегам
dispatcher.button.save==Save
dispatcher.button.back==Back to list of rules
dispatcher.button.add-action==action
dispatcher.button.conditions==coditions
dispatcher.button.required-conditions==Required condition
dispatcher.button.save-changes==Save changes
dispatcher.button.save-rule==Save the rule
dispatcher.button.filter==Filter
dispatcher.button.clear-filter==Clear Filter
dispatcher.button.advanced-filter==Advanced Filter
dispatcher.error.empty-rule-group-name==Error! Enter the name of the rule group!
dispatcher.error.fill-rule-name==Fill in the rule name
dispatcher.form.heading.create-form==Adding a rule
dispatcher.form.heading.edit-form==Editing a rule
dispatcher.form.heading.required-conditions==Required conditions
dispatcher.form.heading.conditions==Additional conditions
dispatcher.form.heading.actions==Actions
dispatcher.form.and==and
dispatcher.form.or==or
dispatcher.form.condition==Condition
dispatcher.form.action==Action
dispatcher.form.operator==Operator
dispatcher.form.name==Rule's name
dispatcher.form.activity==Activity
dispatcher.form.rule-group==Group of rules
dispatcher.form.cc==+copy (cc)
dispatcher.form.bcc==+blind copy (bcc)
dispatcher.form.comment-cc==+carbon copy (cc)
dispatcher.form.comment-bcc==+blind carbon copy(bcc)
dispatcher.form.preview==Preview
dispatcher.form.code==Code
dispatcher.form.copy==Copy
dispatcher.form.nothing-found==Nothing found!
dispatcher.form.api-key==API key
dispatcher.form.no-auth==No authorization
dispatcher.form.login-auth==Standard authorization
dispatcher.form.api-auth==Authorization using API key
dispatcher.form.to-creator==To requester
dispatcher.form.to-owner==To assignee of the request
dispatcher.form.to-managers==To company's managers of requester
dispatcher.form.to-all==To all participants in the request
dispatcher.form.without-name==Without name
dispatcher.form.login==Login
dispatcher.form.password==Password
dispatcher.form.webhook-content==Request content
dispatcher.form.rule-and==Satisfies <strong>all</strong> conditions below
dispatcher.form.rule-or==Satisfies <strong>any</strong> condition below
dispatcher.form.create-condition==Add a condition
dispatcher.form.ticket-subject==Request subject
dispatcher.form.ticket-desc==Word, phrase
dispatcher.form.full-name==First name, Last name
dispatcher.form.any==Any
dispatcher.form.to-mentioned-users==To mentioned users
dispatcher.form.to-follow-users==Followers
dispatcher.form.description==Description
dispatcher.form.last-launch==Last used
dispatcher.actions-by-group.change==Change
dispatcher.actions-by-group.add==Add
dispatcher.actions-by-group.send==Send
dispatcher.actions-by-group.other==Other actions
dispatcher.actions-by-group.change_owner==Change the assignee
dispatcher.actions-by-group.change_owner_by_group==Change assignee to the less busy agent in the group
dispatcher.actions-by-group.change_owner_by_group_and_status==Change the assignee to less busy from the group considering the status and current number of requests
dispatcher.actions-by-group.change_creator==Change the requester
dispatcher.actions-by-group.send_to_staff==Send the letter to agent
dispatcher.actions-by-group.send_email==Send the letter
dispatcher.actions-by-group.send_to_depart==Send the letter to agents of department
dispatcher.actions-by-group.send_to_client_depart==Send the letter to end users of the department
dispatcher.actions-by-group.send_to_group==Send the letter to group of users
dispatcher.actions-by-group.change_depart==Change the department
dispatcher.actions-by-group.change_status==Change the status of request
dispatcher.actions-by-group.change_priority==Change the priority of request
dispatcher.actions-by-group.change_type==Change the type of request
dispatcher.actions-by-group.freeze==Freeze a request
dispatcher.actions-by-group.delete_ticket==Delete a request
dispatcher.actions-by-group.webhook==Add a webhook
dispatcher.actions-by-group.change_ticket_creator_by_email==Change requester to the specified user with e-mail
dispatcher.actions-by-group.change_ticket_creator_by_template==Change requester to template from the first reply in the request
dispatcher.actions-by-group.change_ticket_first_email_in_mail==Change requester to the first email from the first reply in the request
dispatcher.actions-by-group.add_comment==Add an internal note
dispatcher.actions-by-group.add_post==Add a reply
dispatcher.actions-by-group.create_update_user_from_template==Create user from the first reply by template
dispatcher.actions-by-group.edit_first_answer==Change the first reply
dispatcher.actions-by-group.change_ticket_title==Change request subject
dispatcher.actions-by-group.defrost==Unfreeze request
dispatcher.actions-by-group.custom_field_parse==Change filed ":field_name" by reply
dispatcher.actions-by-group.custom_field_parse_comment==Change filed ":field_name" by internal note
dispatcher.actions-by-group.add_ticket_tags==Add Tags
dispatcher.actions-by-group.delete_ticket_tags==Delete tags
dispatcher.actions-by-group.add_rate==Add rating
dispatcher.actions-by-group.change_owner_by_group_status_channel==Change the assignee to a less busy one from the group, taking into account statuses, channels and the number of hits
dispatcher.actions-by-group.send_push==Send browser notification
dispatcher.actions-by-group.send_push_to_group==Send browser notification to user group
dispatcher.actions-by-group.change_owner_to_prev==Change the assignee to the previous one by parameters
dispatcher.actions-by-group.ticket_assignment==Change the assignee to a less busy one taking into account the distribution interval
dispatcher.actions-by-group.change_owner_to_prev_in_ticket==Change the assignee to the previous one within the request
dispatcher.actions-by-group.change_temporary_field==Change the temporary field
dispatcher.actions-by-group.temporary_field_parse_post==Change the temporary field by reply
dispatcher.actions-by-group.temporary_field_parse_comment==Change the temporary field by internal note
dispatcher.actions-by-group.custom_field_parse_text==Change the filed ":field_name" by text
dispatcher.actions-by-group.creator_custom_field_parse==Change the request creator field ":field_name" by reply
dispatcher.actions-by-group.creator_custom_field_parse_comment==Change the request creator field ":field_name" by internal note
dispatcher.actions-by-group.creator_custom_field_parse_text==Change the request creator field ":field_name" by text
dispatcher.actions-by-group.sla-close==Change SLA closing
dispatcher.actions-by-group.change-sla-policy==Change SLA plan
dispatcher.actions-by-group.sla-policy==SLA plan
dispatcher.actions-by-group.lock==Lock request
dispatcher.actions-by-group.unlock==Unlock request
dispatcher.actions-by-group.parent_add_comment==Add a comment to the main request
dispatcher.actions-by-group.childs_add_comment==Add comment to sub-request
dispatcher.actions-by-group.parent_add_post==Add response to main request
dispatcher.actions-by-group.childs_add_post==Add response to sub-request
dispatcher.actions-by-group.delete_rate==Delete rate
dispatcher.actions-by-group.add_post_kb==Add reply from knowledge base article
dispatcher.actions-by-group.set_bot==Set the bot
dispatcher.actions-by-group.ticket_assignment_ordered==Change dispatcher by order
dispatcher.actions-by-group.launch_plugin==Запустить плагин
dispatcher.last-post-author.creator==Request
dispatcher.last-post-author.owner==Assignee
dispatcher.last-post-author.client==End user
dispatcher.last-post-author.staff==Agent
dispatcher.conditions.email==User email
dispatcher.conditions.subject==Request name
dispatcher.conditions.description==Request content
dispatcher.conditions.organiz==User company
dispatcher.conditions.subject_desc==Name or content of request
dispatcher.conditions.fullname==Full user name
dispatcher.conditions.depart==Department
dispatcher.conditions.owner_group==Group of assignee
dispatcher.conditions.user_group==Group of requester
dispatcher.conditions.owner==Assignee
dispatcher.conditions.ticket-creator==Requester
dispatcher.conditions.new_answer==New reply in the request
dispatcher.conditions.new_ticket==New request
dispatcher.conditions.new_comment==New internal note in the request
dispatcher.conditions.new_changes==Changes in the request
dispatcher.conditions.time_limit==Time limit reached
dispatcher.conditions.status==Request status
dispatcher.conditions.priority==Request priority
dispatcher.conditions.type==Request type
dispatcher.conditions.last-post-author==Author of the last reply
dispatcher.conditions.last-post-time==Minutes from the last reply
dispatcher.conditions.last-comment-send==Last internal note was sent by
dispatcher.conditions.last_comment_author==Author of the last internal note
dispatcher.conditions.last-post-content==Content of the last reply
dispatcher.conditions.last-comment-content==Content of last internal note
dispatcher.conditions.reached_sla==SLA is reached
dispatcher.conditions.first-answer-files==Presence of files in the first reply
dispatcher.conditions.created-from==Request created from
dispatcher.conditions.ticket-source==Request source
dispatcher.conditions.department-update==Department changing
dispatcher.conditions.freeze_date==Freeze request until the date
dispatcher.conditions.freeze_defrost==Unfreeze request
dispatcher.conditions.freeze_update==Freeze request until the next reply
dispatcher.conditions.priority-update==Priority changes
dispatcher.conditions.status-update==Status changes
dispatcher.conditions.type-update==Type changes
dispatcher.conditions.event-user==Changes made
dispatcher.conditions.owner-update==Assignee's change
dispatcher.conditions.owner-group-update==Assignee's change by group
dispatcher.conditions.ticket-user-update==Requester's change
dispatcher.conditions.last_comment_author_group==Group of the last internal note author
dispatcher.conditions.last-post-author-group==Group of the last reply author
dispatcher.conditions.custom_field==Fields changes ":field_name"
dispatcher.conditions.mention_in_post==Mentioning users in reply @
dispatcher.conditions.mention_in_comment==Mentioning users in internal note @
dispatcher.conditions.last-comment-time==Minutes from the last internal note
dispatcher.conditions.last-change-time==Minutes from the last internal note
dispatcher.conditions.freeze==Request freezing
dispatcher.conditions.owner_chat_status==Assignee status
dispatcher.conditions.event_time_interval==Event time
dispatcher.conditions.event_day==Event day
dispatcher.conditions.rate==Request rade
dispatcher.conditions.create_satisfaction==Rate has been added
dispatcher.conditions.ticket-tags==Request tags
dispatcher.conditions.email_to==Email mail recipients
dispatcher.conditions.last-status-author==Last status author
dispatcher.conditions.ticket_created_at==Order creation time
dispatcher.conditions.email_to_header==TO recipients of the original message
dispatcher.conditions.child_ticket==The request is a sub-request
dispatcher.conditions.parent_ticket==The request is a parent request
dispatcher.conditions.button-press==Pressing the ":button"
dispatcher.conditions.ticket_without_childs==Request without sub-request
dispatcher.conditions.ticket_union==The request is merged
dispatcher.conditions.post-count==Number of replies
dispatcher.conditions.comment-count==Number of internal notes
dispatcher.conditions.initiator==Requester
dispatcher.conditions.ticket-initiator==Request initiator
dispatcher.conditions.first-comment-files==Presence of files in the first internal note
dispatcher.conditions.last-post-files==Presence of files in the last reply
dispatcher.conditions.last-comment-files==Presence of files in the last internal note
dispatcher.conditions.temporary-field==Temporary field
dispatcher.conditions.visitor-status==User status in chat widget
dispatcher.conditions.user-language==User language
dispatcher.conditions.user-time-from-last-post-other-ticket==Time since the last reply of the creator of the requester in the previous request
dispatcher.conditions.user-phone==User phone
dispatcher.conditions.first-comment-content==Contents of the first internal note
dispatcher.conditions.last-post-from-email==The last reply was received from the email
dispatcher.conditions.sla_first_staff_reply_reached==SLA violated on agent's first response
dispatcher.conditions.sla_periodic_staff_reply_reached==SLA violated on agent response after client response
dispatcher.conditions.sla_before_close_reminder==Sla close reminder
dispatcher.conditions.reached_sla_close==SLA violated for execution
dispatcher.conditions.sla_after_close_reminder==Sla after close reminder
dispatcher.conditions.stop_bot==Stop the bot
dispatcher.conditions.call_staff==Call an agent
dispatcher.conditions.not_child_ticket==The request is not a sub-request
dispatcher.conditions.no_bot_activity==Bot inactivity
dispatcher.conditions.cf-date-relative==relative date
dispatcher.conditions.cf-date-period==for a period of N days
dispatcher.conditions.event_datetime_by_sla==Date and time of the event by SLA plan
dispatcher.conditions.initiator_group==Request initiator group
dispatcher.conditions.add-tag==Add tag
dispatcher.conditions.delete-tag==Delete tag
dispatcher.days.monday==Monday
dispatcher.days.tuesday==Tuesday
dispatcher.days.wednesday==Wednesday
dispatcher.days.thursday==Thursday
dispatcher.days.friday==Friday
dispatcher.days.saturday==Saturday
dispatcher.days.sunday==Sunday
dispatcher.rate.like==Like
dispatcher.rate.dislike==Dislike
dispatcher.rate.no-rate==No rating
dispatcher.rate.with-comment==With a comment
dispatcher.rate.like-with-comment==Positive, with a comment
dispatcher.rate.dislike-with-comment==Negative, with a comment
dispatcher.rate.neutral==Neutral
dispatcher.rate.neutral-with-comment==Neutral, with a comment
dispatcher.rate.without-comment==No comment
dispatcher.rate.like-without-comment==Positive, without comment
dispatcher.rate.dislike-without-comment==Negative, without comment
dispatcher.rate.neutral-without-comment==Neutral, without comment
dispatcher.last-comment-send.to-partner==To partner
dispatcher.last-comment-send.from-partner==From partner
dispatcher.last-comment-send.to-staff==To agent
dispatcher.send_to_client_depart.to-all==To all end users of the department
dispatcher.add-comment-from.ticket-creator==On behalf of the requester
dispatcher.add-comment-from.ticket-owner==On behalf of the assignee of request
dispatcher.add-comment-from.system==On behalf of the system
dispatcher.eq.equal==Equal
dispatcher.eq.not_equal==Not equal
dispatcher.eq.consist==Contains
dispatcher.eq.not_consist==Not contains
dispatcher.eq.greater==More equal
dispatcher.eq.less==Less equal
dispatcher.eq.from==from
dispatcher.eq.to==to
dispatcher.eq.up-to==to
dispatcher.eq.yes==Yes
dispatcher.eq.no==No
dispatcher.eq.working_time==Working time
dispatcher.eq.not_working_time==Off-hours
dispatcher.ticket-types.from_system==From system
dispatcher.ticket-types.from_email==From email
dispatcher.ticket-types.from_api==From request form/API
dispatcher.ticket-types.from_chat==From chat
dispatcher.ticket-types.from_tlgrm==From Telegram
dispatcher.ticket-types.from_viber==From Viber
dispatcher.ticket-types.from_vk==From VKontakte
dispatcher.ticket-types.from_fb==From Facebook
dispatcher.ticket-types.from_ok==From OK.ru
dispatcher.ticket-types.from_caiwhatsapp==From WhatsApp
dispatcher.ticket-types.from_ibbwhatsapp==From WhatsApp Business
dispatcher.ticket-types.from_youscan==From YouScan
dispatcher.ticket-types.from_mfmswhatsapp==From WhatsApp Business mfms
dispatcher.ticket-types.from_sip==From telephony
dispatcher.ticket-types.from_roistat==From Roistat
dispatcher.ticket-types.from_vonagewhatsapp==From WhatsApp Business Vonage
dispatcher.ticket-types.from_i2crmwhatsapp==From WhatsApp Business i2crm
dispatcher.ticket-types.from_i2crminstdir==From Instagram Direct i2crm
dispatcher.ticket-types.from_i2crminstcom==From Instagram comments i2crm
dispatcher.ticket-types.from_appfollow==From AppFollow
dispatcher.ticket-types.from_ig==From Instagram
dispatcher.ticket-types.from_caiwhatsappb==From WhatsApp Business 1msg
dispatcher.ticket-types.from_medialogiya==From Medialogia
dispatcher.ticket-types.from_branalytics==From Brand Analytics
dispatcher.ticket-types.from_scheduler==Scheduled
dispatcher.ticket-types.from_i2crmwhatsappno==From WhatsApp i2crm
dispatcher.ticket-types.from_gawhatsapp==From WhatsApp Green API
dispatcher.ticket-types.from_hde==From another system
dispatcher.ticket-types.from_chatapponlinetg==From Telegram personal ChatApp
dispatcher.ticket-types.from_avito==From Avito
dispatcher.ticket-types.from_rocketdata==From RocketData
dispatcher.ticket-types.from_jira==From Jira
dispatcher.ticket-types.from_max==From MAX
dispatcher.ticket-types.from_yamessgenger==Из Яндекс Мессенджер
dispatcher.ticket-types.from_gamax==Из MAX персональный Green API
dispatcher.ticket-types.from_i2crmmax==Из MAX персональный i2crm
dispatcher.tags.hierarchy_level==Level
dispatcher.tags.ticket_id==Request ID
dispatcher.tags.unique_id==Unique request ID
dispatcher.tags.ticket_name==Request name
dispatcher.tags.email_subject==Last email subject
dispatcher.tags.answer_first==Content of the first reply in request
dispatcher.tags.answer_last==Content of the last reply in request
dispatcher.tags.penultimate_answer==Content of the penultimate reply in request
dispatcher.tags.date_create==Create date of the request
dispatcher.tags.date_update==Update date of the request
dispatcher.tags.user_id==ID of requester
dispatcher.tags.user_name==Name of request
dispatcher.tags.user_email==Email of requester
dispatcher.tags.user_organization==Company of requester
dispatcher.tags.owner_id==ID of request assignee
dispatcher.tags.owner_name==Name of assignee
dispatcher.tags.owner_email==Email of assignee
dispatcher.tags.owner_skype==Skype of assignee
dispatcher.tags.link_staff==Link to the request for agent
dispatcher.tags.link_user==Link to the request for end user
dispatcher.tags.priority==Request priority
dispatcher.tags.status==Request status
dispatcher.tags.type==Request type
dispatcher.tags.department==Request department
dispatcher.tags.last_answer_author==Author of the last reply
dispatcher.tags.penultimate_answer_author==Author of the penultimate reply
dispatcher.tags.last_comment==Last internal note
dispatcher.tags.time_spend==Time spent for the request
dispatcher.tags.total_time_spend==Time spent for all requests of company
dispatcher.tags.time_left==Time left for requests in this month
dispatcher.tags.creator_phone==Requester's phone
dispatcher.tags.owner_phone==Assignee's phone
dispatcher.tags.creator_company_phone==Requester's company phone
dispatcher.tags.owner_company_phone==Assignee's phone
dispatcher.tags.satisfaction==Links for request feedback
dispatcher.tags.ticket_link==Link for the request
dispatcher.tags.site_link==Link for a site
dispatcher.tags.last_answer_attachments==Files of the last reply
dispatcher.tags.penultimate_answer_attachments==Files of the penultimate reply
dispatcher.tags.first_answer_attachments==Files of the first reply
dispatcher.tags.ticket_posts==Last 7 replies in the request
dispatcher.tags.ticket_posts_14==Last 14 replies in the request
dispatcher.tags.ticket_posts_all==All replies in the request
dispatcher.tags.ticket_posts_all_without_html==All replies in the request without html
dispatcher.tags.last_comment_attachments==Files of the last internal note
dispatcher.tags.depart_signature==Department signature
dispatcher.tags.last_post_id==ID of the last reply
dispatcher.tags.penultimate_post_id==ID of the penultimate reply
dispatcher.tags.last_comment_id==ID of the last internal note
dispatcher.tags.last_post_user_id==ID of user who wrote the last reply
dispatcher.tags.penultimate_post_user_id==ID of user who wrote the penultimate reply
dispatcher.tags.last_comment_user_id==ID of user who wrote the last internal note
dispatcher.tags.last_comment_author==Author of the last internal note
dispatcher.tags.like_link==Link to positive feedback
dispatcher.tags.dislike_link==Link to negative feedback
dispatcher.tags.last_comment_date==Create date of the last internal note
dispatcher.tags.last_post_date==Create date of the last reply
dispatcher.tags.first_post_date==Create date of the first reply
dispatcher.tags.penultimate_post_date==Create date of the penultimate reply
dispatcher.tags.rate==Request rate
dispatcher.tags.rate_comment==Request feedback
dispatcher.tags.creator_language==Requester's language
dispatcher.tags.creator_group_name==Requester's group
dispatcher.tags.first_comment==First internal note
dispatcher.tags.first_comment_attachments==First internal note files
dispatcher.tags.first_comment_user_id==User ID of the first internal note
dispatcher.tags.first_comment_author==The author of the first internal note
dispatcher.tags.first_comment_id==ID of the first internal note
dispatcher.tags.first_comment_date==Date when the first internal note was created
dispatcher.tags.creator_ldap_username==LDAP username
dispatcher.tags.owner_ldap_username==LDAP username
dispatcher.tags.parent_unique_id==Unique ID of the parent claim
dispatcher.tags.parent_ticket_id==Parent request ID
dispatcher.tags.custom_field_key==Key value
dispatcher.tags.freeze_overdue_date==Freeze expiration date
dispatcher.tags.freeze_overdue_time==Freeze expiration time
dispatcher.tags.temporary_field==Temporary field
dispatcher.tags.hierarchy_full_value==Full value
dispatcher.tags.last_answer_author_pseudonim==Pseudonym of the author of the last reply
dispatcher.tags.last_comment_author_pseudonim==Pseudonym of the author of the last comment
dispatcher.tags.childs_unique_ids==Unique IDs of the subrequests
dispatcher.tags.date_closed==The date and time the request was closed
dispatcher.tags.freeze==Freeze the request
dispatcher.tags.last_status_author==Author of last status
dispatcher.tags.ticket_tags==Request tags
dispatcher.tags.answer_first_without_html==The content of the first request response without any formatting
dispatcher.tags.answer_last_without_html==The contents of the last request response without any formatting
dispatcher.tags.ticket_comments==All comments in the request
dispatcher.tags.first_comment_without_html==The content of the first comment of the request without processing
dispatcher.tags.last_comment_without_html==The content of the last comment of the request without any processing
dispatcher.tags.owner_company==The company of the requester
dispatcher.tags.audit==Audit of the request
dispatcher.tags.billable_time==Billable time
dispatcher.tags.billable_time_h==Paid time in hours (rational number)
dispatcher.tags.billable_time_h_in_interval==Paid time in hours in the interval (rational number)
dispatcher.tags.billing==Billing
dispatcher.tags.work_time==Wasted time
dispatcher.tags.work_time_h==Wasted time in hours (rational number)
dispatcher.tags.work_time_h_in_interval==Wasted time in hours in interval (rational number)
dispatcher.tags.equipment_name==Name of equipment
dispatcher.tags.equipment_article==Equipment item
dispatcher.tags.equipment_serial==S/N equipment
dispatcher.tags.equipment_text==Equipment description
dispatcher.tags.first_post_diff_his==First response time (h:m:s)
dispatcher.tags.first_post_diff_sla_his==Time of first SLA response (h:m:s)
dispatcher.tags.date_closed_diff_his==Time to complete the request (h:m:s)
dispatcher.tags.date_closed_diff_sla_his==Time to complete the SLA request (h:m:s)
dispatcher.tags.ticket_comment_count==Number of internal notes
dispatcher.tags.ticket_staff_comment_count==Number of agent internal notes
dispatcher.tags.ticket_user_comment_count==Number of end-user comments
dispatcher.tags.ticket_post_count==Number of replies
dispatcher.tags.ticket_staff_post_count==Number of agent replies
dispatcher.tags.ticket_user_post_count==Number of replies from end-users
dispatcher.tags.date_create_dmy==Date of request creation (d.m.y.)
dispatcher.tags.time_create_his==Time of request creation (hh:m:s)
dispatcher.tags.date_update_dmy==Date of request updating (d.m.y.)
dispatcher.tags.attachments_exists==Available attachments
dispatcher.tags.date_now_his==The current date and time
dispatcher.tags.initiator_name==Name of requester
dispatcher.tags.initiator_email==Requester email
dispatcher.tags.initiator_group==Requester group
dispatcher.tags.init_department==The initial department of the request
dispatcher.tags.first_answer_staff_name==First responder's name
dispatcher.tags.first_ticket_owner_name==First assignee of request
dispatcher.tags.time_between_first_answer_and_assignment==The time between the assignment of the executor and their first response
dispatcher.tags.time_between_assignment_and_closed==Time between the assignment of an executor and the closing of the request
dispatcher.tags.time_between_created_and_assignment==The time between the creation of the request and the assignment of an executor
dispatcher.tags.custom_field_link==Link
dispatcher.tags.rate_date==Assessment date
dispatcher.tags.time_in_status==Time in status ":status"
dispatcher.tags.time_in_status_sla==Time in status ":status" according to SLA
dispatcher.tags.avg_all_answers==Average time of all replies
dispatcher.tags.last_client_post_date==Date and time of the last client response
dispatcher.tags.sla_term_close==SLA for execution
dispatcher.tags.sla_overdue_date_close==Sla overdue date for fulfillment
dispatcher.tags.sla_overdue_time_close==SLA expiration time for execution
dispatcher.tags.sla_remaining_time_close==Remaining SLA time to execute
dispatcher.tags.sla_remaining_minutes_close==Remaining SLA time to execute in minutes
dispatcher.tags.sla_periodic_staff_reply_reached==SLA overdue for next reply
dispatcher.tags.sla_first_staff_reply_reached==SLA overdue for first reply
dispatcher.tags.sla_close_reached==SLA overdue to complete
dispatcher.tags.sla_periodic_staff_reply_reached_qty==Number of times the SLA was overdue for a subsequent reply
dispatcher.tags.sla_close_reached_qty==Number of times overdue SLA to complete
dispatcher.tags.last_answer_attachments_links==Last response files (links)
dispatcher.tags.penultimate_answer_attachments_links==Penultimate response files (links)
dispatcher.tags.first_answer_attachments_links==First response files (links)
dispatcher.tags.first_comment_attachments_links==First comment files (links)
dispatcher.tags.last_comment_attachments_links==Files of last comment (links)
dispatcher.tags.ticket_attachments_links==Ticket Attachments (Links)
dispatcher.tags.department_id==Department ID of the ticket
dispatcher.tags.owner_group_name==Dispatcher group
dispatcher.tags.visitor_ip==IP address of site visitor
dispatcher.tags.priority_id==Request priority ID
dispatcher.tags.status_id==Request status ID
dispatcher.tags.type_id==Request type ID
dispatcher.tags.date_now==Current date
dispatcher.tags.billing_comments==Billing comments
dispatcher.tags.billing_comments_in_interval==Billing comments in interval
dispatcher.tags.creator_skype==Skype of the request creator
dispatcher.tags.user_created==Creation date of the request creator
dispatcher.tags.time_between_last_assignment_and_answer==Time between the last assignment of the performer and the answer
dispatcher.tags.time_between_created_and_assignment_answer==Time between the creation of the request and the first answer of the assigned performer
dispatcher.condition-groups.ticket-parameters==Request parameters
dispatcher.condition-groups.ticket-content==Request content
dispatcher.condition-groups.ticket-events==Changes in the request
dispatcher.condition-groups.ticket-user==Requester
dispatcher.tags-groups.ticket-parameters==Request parameters
dispatcher.tags-groups.ticket-content==Request content
dispatcher.tags-groups.ticket-creator==Requester
dispatcher.tags-groups.ticket-owner==Assignee
dispatcher.tags-groups.custom-fields==Custom fields
dispatcher.tags-groups.technical-params==Technical parameters
dispatcher.tags-groups.omnichannel-buttons==Omnichannel button groups
dispatcher.tags-groups.ticket-meta==Request channel metadata
dispatcher.tags-groups.omnichannel-templates==Omnichannel templates
dispatcher.tags-groups.report==Reporting
dispatcher.parameters.no-name==Filed with ID: field_id has no name
dispatcher.parameters.condition-custom-field==Custom fields
dispatcher.parameters.condition-custom-field-event==Custom fields change
dispatcher.parameters.action-custom-field==Change the custom fileds
dispatcher.parameters.action-custom-field-parse==Change custom field by pattern from the last reply
dispatcher.parameters.action-custom-field-parse-comment==Change custom field by pattern from the last internal note
dispatcher.parameters.action-custom-field-parse-text==Change custom field by text
dispatcher.parameters.condition-creator-custom-field==Custom fields of requester
dispatcher.parameters.action-creator-custom-field==Change the requester's custom fields
dispatcher.parameters.action-creator-custom-field-parse==Change the custom field of requester using by template from the last reply
dispatcher.parameters.action-creator-custom-field-parse-comment==Change the custom field of requester by template from the last internal note
dispatcher.parameters.action-creator-custom-field-parse-text==Change the custom field of requester by text
dispatcher.action-values.previous-department==Previous department
dispatcher.action-values.previous-owner==Previous assignee
dispatcher.action-values.first-department==Original department
dispatcher.action-values.previous-ticket-department==Department of previous customer request
dispatcher.freeze.freeze==Frozen
dispatcher.freeze.defrost==Unfrozen
dispatcher.webhook-log.title==Webhook log
dispatcher.webhook-log.table.date==Date
dispatcher.webhook-log.table.ticket==Request
dispatcher.webhook-log.table.http-code==HTTP Code
dispatcher.webhook-log.table.response==Webhook response
dispatcher.webhook-log.table.time==Time
dispatcher.webhook-log.checkbox==Write reply to internal note
dispatcher.webhook-log.ignore-success-response==Log response only if there was an error
dispatcher.webhook-log.ignore-success-response2==Only log response if HTTP code is not 200
dispatcher.ticket-assignment.title==Distribution queue
dispatcher.ticket-assignment.tickets.title==Title
dispatcher.ticket-assignment.tickets.unique-id==Request ID
dispatcher.ticket-assignment.tickets.created-at==Created date
dispatcher.ticket-assignment.tickets.updated-at==Update date
dispatcher.ticket-assignment.tickets.assignment-created-at==Start of distribution
dispatcher.ticket-assignment.users.total==Number of requests
dispatcher.ticket-assignment.users.status==Status
dispatcher.ticket-assignment.users.name==Name
dispatcher.ticket-assignment.users.group-filter==Filter by groups
dispatcher.ticket-assignment.tabs.tickets==Requests in the distribution queue
dispatcher.ticket-assignment.tabs.users==Users participating in the distribution queue
dispatcher.webhook-response.checkbox==To process a webhook response
dispatcher.webhook-response.checkbox-hint==The response will be processed if the HTTP code is >=200 and &lt;400
dispatcher.webhook-response.add-field==Add field
dispatcher.webhook-response.response-key==Key response
dispatcher.webhook-response.response-key-hint==For nested keys use a period, for example: element.id
dispatcher.webhook-response.temporary-field-key==Temporary field key
dispatcher.webhook-response.temporary-field==Temporary field
dispatcher.webhook-response.checkbox-hint2==The response will be processed if the HTTP code is not 0, 408 or 500 or higher
dispatcher.cat.message==Customize your individual business processes or automate
work. The logic is simple: set up the actions that will happen with the request
when certain events occur.<br /><br />

There are endless examples of how to use this tool:<br />
- Distribution of requests among agents;<br />
- Automatic classification of tickets;<br />
- Building chatbots;<br />
- Integration with third-party services (sending webhooks);<br />
- Notifications to different channels, auto-replies;<br />
- And many many others...
<a href="https://support.helpdeskeddy.com/en/knowledge_base/category/57/" target="_blank" rel="noreferrer noopener"><span class="hde-question"></span></a>
dispatcher.webhook-header.header-key==Header key
dispatcher.webhook-header.header-value==Header value
dispatcher.webhook-header.add-header==Add a header
dispatcher.dynamic-days.yesterday==Yesterday
dispatcher.dynamic-days.today==Today
dispatcher.dynamic-days.tomorrow==Tomorrow
dispatcher.hints.local-mode==Local mode - synchronous sending of webhooks during rule execution from the local machine.
dispatcher.hints.sync-mode==Synchronous mode - sending a webhook during rule execution, via a remote server. Webhook retry is not available.
dispatcher.hints.async-mode==Asynchronous mode - sending a webhook occurs in parallel with rule execution, via a remote server. Recommended mode.
dispatcher.hints.empty-mode-error==Attention! You have not defined a webhook sending mode, asynchronous mode is suggested by default. Change it before saving the rule, if necessary. More details about the changes can be found in the <a href="https://support.helpdeskeddy.com/en/knowledge_base/art/127/cat/57/" target="_blank" rel="noreferrer noopener"> knowledge base</a>
dispatcher.notifications.warning==Attention
dispatcher.notifications.sync-mode==Synchronous requests affect the speed of rule execution, we recommend using this mode only when necessary. Synchronous calls are not repeated in case of unsuccessful delivery.
dispatcher.rule-log.title==Rule application log
dispatcher.rule-log.table.date==Date
dispatcher.rule-log.table.ticket==Ticket
dispatcher.launch-filter.day==Day
dispatcher.launch-filter.week==Week
dispatcher.dashboard.filter.period.day==Day
dispatcher.dashboard.filter.period.week==Week
dispatcher.dashboard.filter.period.month==Month
dispatcher.dashboard.charts.no-data==No data
dispatcher.dashboard.charts.rule-launch-bar==Rule application statistics by time
dispatcher.dashboard.charts.rule-launch-pie==General application statistics rules
dispatcher.dashboard.charts.rule-groups-launch-pie==General statistics of application by groups
dashboard.tabs.channels==Channels
dashboard.tabs.staffs==Agents
dashboard.tabs.overview==Overview
dashboard.filters.all-departments==all departments
dashboard.filters.other==Other
dashboard.placeholders.channel-department-filter==Filter by channels and departments
dashboard.placeholders.departments==Departments
dashboard.placeholders.sla-min==SLA min.
dashboard.placeholders.channels==Channels
dashboard.channels.email==E-mail
dashboard.channels.chat==Chat
dashboard.channels.api==API
dashboard.channels.tlgrm==Telegram
dashboard.channels.vk==Vk
dashboard.channels.fb==Facebook
dashboard.channels.viber==Viber
dashboard.channels.ok==Odnoklassniki
dashboard.channels.mfmswhatsapp==WhatsApp mfms
dashboard.channels.vonagewhatsapp==WhatsApp Vonage
dashboard.channels.i2crmwhatsapp==WhatsApp i2crm
dashboard.channels.caiwhatsapp==WhatsApp 1msg
dashboard.channels.ibbwhatsapp==WhatsApp Infobip
dashboard.channels.i2crminstdir==Instagram Direct i2crm
dashboard.channels.i2crminstcom==Instagram comments i2crm
dashboard.channels.livetex==LiveText
dashboard.channels.roistat==Roistat
dashboard.channels.webim==Webim
dashboard.channels.youscan==YouScan
dashboard.channels.system==System
dashboard.channels.sip==Telephony
dashboard.channels.appfollow==AppFollow
dashboard.channels.jira==Jira
dashboard.channels.hde==HDE system
dashboard.channels.ig==Instagram
dashboard.channels.caiwhatsappb==WhatsApp Business 1msg
dashboard.channels.zadarma==Zadarma telephony
dashboard.channels.telphin==Telphin telephony
dashboard.channels.mango==Mango telephony
dashboard.channels.binotel==Binotel telephony
dashboard.channels.rostelekom==Rostelekom telephony
dashboard.channels.nextel==Nextel telephony
dashboard.channels.sipuni==Sipuni telephony
dashboard.channels.telephony==API telephony
dashboard.channels.medialogiya==Medialogia
dashboard.channels.branalytics==Brand Analytics
dashboard.channels.scheduler==Scheduled
dashboard.channels.i2crmwhatsappno==WhatsApp i2crm (unofficial)
dashboard.channels.gawhatsapp==WhatsApp Green API
dashboard.channels.onlinepbx==OnlinePbx telephony
dashboard.channels.megafon==Megafon telephony
dashboard.channels.uiscom==Uiscom telephony
dashboard.channels.mcn==MCN
dashboard.channels.chatapponlinetg==Telegram ChatApp
dashboard.channels.avito==Avito
dashboard.channels.max==MAX
dashboard.channels.yamessenger==Yandex Messenger
dashboard.channels.gamax==MAX Green API
dashboard.channels.i2crmmax==MAX i2crm
dashboard.charts.sla-overdue==Number of requests with violated SLA (:sla min. for the first reply) today
dashboard.charts.no-data==No data
dashboard.charts.first-answer-avg==Average time for the first reply today (min)
dashboard.charts.all-answer-avg==Average time of all replies today (min)
dashboard.charts.total-chats-title==Number of requests today
dashboard.charts.total-chats==Requests today
dashboard.charts.tickets-by-channels==Requests by channel
dashboard.charts.client-satisfaction==Customer satisfaction rating
dashboard.staffs.name==Name
dashboard.staffs.status==Status
dashboard.staffs.group==Group
dashboard.staffs.search==Search
dashboard.staffs.nothing-found==Nothing found
dashboard.staffs.columns.heading.staff-list-settings==Setting up a list of agents
dashboard.staffs.columns.heading.columns==Columns
dashboard.staffs.columns.heading.width==Width
dashboard.staffs.columns.heading.name==Name
dashboard.staffs.columns.buttons.save==Save
dashboard.staffs.columns.buttons.cancel==Cancel
dashboard.staffs.columns.hints.width==If you set the column width to 0, the width will be calculated automatically
dashboard.staffs.active-tickets.heading==Active requests
dashboard.staffs.active-tickets.department==Department
dashboard.staffs.active-tickets.unique-id==Request ID
dashboard.staffs.active-tickets.status==Status
dashboard.staffs.active-tickets.type==Type
dashboard.staffs.active-tickets.title==Title
dashboard.staffs.active-tickets.activity==Activity
dashboard.staffs.active-tickets.last-staff-post==Agent's reply
dashboard.staffs.active-tickets.created-at==Creation date
dashboard.staffs.active-tickets.minutes==min.
dashboard.staffs.total-found==Total found
dashboard.staffs.on-page==On page
dashboard.overview.period.day==Day
dashboard.overview.period.week==Week
dashboard.overview.period.month==Month
dashboard.rates.like==Like
dashboard.rates.dislike==Dislike
dashboard.rates.neutral==Neutral
telephony.loading==Loading
telephony.buttons.telephony==Telephony
telephony.buttons.ticket==Request
telephony.buttons.create-ticket==Create request
telephony.buttons.cancel-call==Cancel call
telephony.buttons.make-call==Make call
telephony.buttons.back-to-history==To history of calls
telephony.content.no-calls==No calls
telephony.content.heading==History of calls
telephony.content.incoming==Incoming
telephony.content.incoming-call==Incoming call
telephony.content.outgoing==Outgoing
telephony.content.outgoing-call==Outgoing call
telephony.content.today-in==today in
telephony.content.yesterday-in==yesterday in
telephony.content.call-init==Call initiation
telephony.content.call-ended==Call ended
telephony.content.user==User
telephony.content.add-phone==To add a phone number, type it in the field below and press Enter
telephony.content.add-user==To add a user, type his name in the field below and press Enter
telephony.content.search-user==Search by number/name/email
telephony.content.add==add
telephony.content.phone-number==Phone number
telephony.content.no-phone-numbers==No phones found!
telephony.content.make-call-as==Make a call using a channel
telephony.content.no-channels==No channels available!
telephony.content.success==The outgoing call request has been successfully sent!
telephony.content.error==An error occurred when sending an outgoing call request! Check the channel settings and logs!
telephony.content.audio-record==Audio recording of call
telephony.call-statuses.answered==Answered
telephony.call-statuses.ringing==Ringing
telephony.call-statuses.in-progress==In progress
telephony.call-statuses.missed==Missed
telephony.call-statuses.failed==Failed
telephony.call-statuses.busy==Buse
telephony.call-statuses.canceled==Canceled
telephony.call-statuses.cancel==Cancel
telephony.call-statuses.unknown==Unknown
telephony.call-statuses.ended==Ended
telephony.call-statuses.no-answer==No answer