The Task Manager will automate the processing of new inquiries and work with tickets. For example, tickets can be automatically updated with different properties and also assigned to specific agents, depending on the specified criteria. When creating rules, please pay your attention to their priori...

Required conditions: New ticket - the condition is fulfilled when creating a ticket; New response in the the ticket is executed when writing a response in the ticket; New comment in the ticket is executed when writing a comment in the ticket; Changes in the ticket is executed if changes were mad...