...Omnichannel settings include several items that allow you to organize and automate the main setting of working with this module...

...When user writes you to the one of the connected channels, a ticket will automatically be created in the system on behalf of the client, and his appeal will appear in the Omnichannel module in the "Unassigned" section (1)... ...To do this, click "Finish and open the ticket": More information about the work and setting Omnichannel module can be found in our knowledge base....

..."Omnichannel management" section has various tools for monitoring the quality of service...

...The basic functionality and principles of the Omnichannel module for the supervisor in the HelpDeskEddy system can be found in a brief video:...

This report allows you to get detailed statistics on agents who work with chats from various communication channels: VK, FB, OK, Telegram, Viber, Whatsapp and chat widget. There you can specify the period you need to get information, filter tickets by department and then download the data in the cs...