Change the ticket owner - change a responsible agent in the ticket; Change the department - change department of the ticket for specified; Change the status of ticket - change the status of the ticket to the specified; Change the priority of ticket - change the priority of the ticketto the specif...

Required conditions: New ticket - the condition is fulfilled when creating a ticket; New response in the the ticket is executed when writing a response in the ticket; New comment in the ticket is executed when writing a comment in the ticket; Changes in the ticket is executed if changes were mad...

...When creating rules, please pay your attention to their priority, since only o... ...ne rule can be executed against the ticket (in each rule, there can be an unlimited number of actions). When creating a set of rules, consider their structure, priorities and conditions... .... To create rules, use the settings: Management à Task Manager...