This article describes the convenient features of the system, the knowledge of which can significantly accelerate the work with HelpDeskEddy system.

Follow hotkeys are available:

• Creation of a new ticket - ALT + N
• Place the cursor on the search line - ALT+ S
• Create a ticket, send a reply - CTRL + ENTER
• Close the ticket - ALT + X
• Take the ticket - ALT + M
• Write a comment - ALT + A
• View history - ALT + H
• Open client card - ALT + C
• Equipment - ALT + R
• Page navigation - CTRL + LEFT ARROW (previous page), CTRL + RIGHT ARROW (next page)

Quick search: in case you want to go to a certain ticket using its unique number (ID), just type #ticketNumber in the search (for example: #1234);