...HelpDeskEddy allows you to automatically assign ticket owners in chats from Omnichannel to the least loaded agent from a specific group of users, taking into account his status and the number of current tickets... ...nnels in which this rule will work (for example, chat, Telegram, FB, etc.)...

...This report allows you to get detailed statistics on agents who work with chats from various communication channels: VK, FB, OK, Telegram, Viber, Whatsapp and chat widget... ...t: Agent - the name of the agent who worked with chats; Answered - the number of chats with answers from the age... ...nt; Not answered - the number of chats withut answers from the agent; Transfered - the number...

...The chat report allows you to get detailed statistics on the tick... ...ets that come into the system from various communication channels: VK, FB, OK, Telegram, Viber, Whatsapp, as well as the chat widget... ...csv file: The following parameters will be displayed in the report: Channel - the source where the chat came from; Number of chats; Answered - the number of chats...

...If you plan to use the chat on the site, you need to go to the settings of the widge... ...t and chat:: In the settings you will find the code of the widget, which must be placed in the body block on your site... .... Next comes the visual component of the widget, where you can set the text color and background of messages for agents and visitors, as well as select the default chat layout...